Superb customer service. Once I was handed over by retailer, Redring/Burco were excellent. Responsive, helpful and polite. They eventually came out to resolve my issue in person. The whole experience... Leggi di più
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Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the c... Leggi di più
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So nice to get through to speak to someone without a lot of hassle. Diane was extremely kind and helpful with our issue even though we had bought the appliance elsewhere. I have no hesitation in re... Leggi di più
L'azienda ha risposto
From my initial contact with Redring to my final contact I am very pleased with how it all went. My Redring Glow shower had stopped working and was still within its warranty period. The customer servi... Leggi di più
L'azienda ha risposto
4,7
Eccellente
109 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Superb customer service
Superb customer service. Once I was handed over by retailer, Redring/Burco were excellent. Responsive, helpful and polite. They eventually came out to resolve my issue in person. The whole experience was excellent - and not at all what I would have expected for a hot water tap, if I'm honest! Brilliant.
9 giugno 2026
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Risposta di Redring
Hi Ricky,
Thank you for your 5-star review!
We’re delighted to hear that your experience with the Redring/Burco customer service team was so positive. Providing responsive, helpful, and professional support is extremely important to us, and it’s wonderful to know that we were able to resolve your issue to your satisfaction.
It’s especially pleasing to hear that the matter was ultimately resolved through a site visit and that the overall experience exceeded your expectations.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent
Contacted hem about a problem they were quick to respond and after 2 questions the problem was solved
27 maggio 2026
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Risposta di Redring
Hi,
Thank you for your 5-star review!
We’re delighted to hear that your query was handled quickly and that the issue was resolved after just a couple of questions.
We really appreciate your kind feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service - replied to my query quickly, accurately and with courtesy - Thanks
29 maggio 2026
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Risposta di Redring
Hi Nick,
Thank you for your 5-star review!
We’re delighted to hear that your query was handled quickly, accurately, and with courtesy.
We really appreciate your kind feedback and thank you for taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Very prompt and helpful information…
Very prompt and helpful information from the Redring team. Customer service at its very best.
28 maggio 2026
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Risposta di Redring
Hi George,
Thank you for your 5-star review!
We’re delighted to hear that you received prompt and helpful support from the Redring team.
Your kind comments mean a great deal to us, and we’re pleased you felt the service was customer service at its very best.
Kind Regards,
Tanya - Customer Service Operations Manager
Technical back up for products
The company has a very helpful back up to its products and they respond within a short time
28 maggio 2026
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Risposta di Redring
Hi Dave,
Thank you for your feedback.
We’re pleased to hear that you found our aftersales support helpful and that our team responded to your query quickly.
We really appreciate you taking the time to share your experience.
Kind regards,
Tanya - Customer Service Operations Manager
Great service
So nice to get through to speak to someone without a lot of hassle. Diane was extremely kind and helpful with our issue even though we had bought the appliance elsewhere. I have no hesitation in recommending this company.
21 maggio 2026
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Risposta di Redring
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and provide helpful support.
Your kind recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service from Diane…
Fantastic customer service from Diane at Redring, very helpful with a problem with a pure shower unit, problem resolved very very quickly and i am more than satisfied with the outcome.
Thank you for all your help Diane.
20 maggio 2026
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Risposta di Redring
Hi Timothy,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to help resolve the issue with your Pure Shower Unit so quickly and that you’re very satisfied with the outcome.
We really appreciate your kind feedback and will make sure Diane sees your comments.
Kind Regards,
Tanya - Customer Service Operations Manager
Prompt professional service
From my initial contact with Redring to my final contact I am very pleased with how it all went. My Redring Glow shower had stopped working and was still within its warranty period. The customer service executive who handled my case was called Allison. From start to finish she was exceptional. She listened to me and knew exactly what had to be done and promptly set out to have a replacement shower sent to me. This is just one of many Redring showers I have purchased over the years for my property projects and from this experience I am going to carry on purchasing more. I can not thank you enough Allison. Thank you for your understanding and for resolving my issue.
12 maggio 2026
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Risposta di Redring
Hi,
Thank you for your 5-star review!
We’re sorry to hear there was an issue with your Redring Glow Shower, but we’re delighted that Allison was able to provide such exceptional support and get everything resolved quickly for you.
It’s wonderful to hear that you have continued to choose Redring products over the years for your property projects, and we truly appreciate your continued support and trust in the brand.
Thank you again for your kind feedback, we’ll be sure to pass your comments on to Allison.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane's excellent customer service
Our recently acquired Redring MHW3 water heater was not functioning (****UPDATE - ALL GOOD NOW*****) so we called the helpline about 4.10pm on the 6th May. Spoke to Diane,who, from the outset, was keen to assist, helpful, patient, friendly and did her very best to resolve our issues. Whilst ultimately it appears the unit is faulty, Diane could not have been more helpful in the 25 minutes or so that she was on the call. In addition, she researched additional info on the product which she emailed through immediately after the call as promised. A credit to the company. Now......if we can just get the water heater to work! ********UPDATE****** It's working! I think it was us!!!)
6 maggio 2026
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Risposta di Redring
Hi Jacob,
Thank you for your 5-star review!
We’re sorry to hear your Redring MHW3 Water Heater is not currently functioning as expected, but we’re delighted to hear that Diane provided such helpful, patient, and friendly support throughout your experience.
We really appreciate your kind comments and will ensure they are passed on to Diane. We also hope to have your water heater fully up and running for you very soon!
Kind Regards,
Tanya - Customer Service Operations Manager
The customer support service advisor…
The customer support service advisor that I had through the whole process from start to resolving the issue that I had with my electric shower was Holly I can not praise her enough from the first phone call about my issue and to the final resolve I was always kept informed by email from Holly as to what was happening until the problem was sorted out satisfactory
30 aprile 2026
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Risposta di Redring
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Holly provided such excellent support throughout the whole process with your electric shower.
It’s wonderful to know she kept you informed every step of the way and ensured the issue was resolved to your satisfaction.
We really appreciate your kind words and will be sure to pass your feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Our water heater stopped working…
Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the cause which I supplied over a few days to which Zoe always replied quickly, politely and efficiently.
In the end the situation was resolved with the faulty product been replaced and it is on its way to us very soon. Thank Redring and thank you Zoe.
28 aprile 2026
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Risposta di Redring
Hi Antonio,
Thank you for your 5-star review!
We’re sorry to hear your water heater developed a fault, but we’re delighted that Zoe was able to assist you with prompt, polite, and efficient support throughout. It’s great to know the issue was resolved and that a replacement is on its way to you.
We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
used their showers for decades
I have used their showers for decades. Great systems. Hopefully, the new stuff is too.
The user support has just been very punctual and helpful.
I think I will be using them in the future too.
28 aprile 2026
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Risposta di Redring
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you’ve been using our products for so many years and have had such a positive experience. It’s great to know our customer support team has also been punctual and helpful when needed.
We really appreciate your continued support and look forward to serving you again in the future.
Kind Regards,
Tanya - Customer Service Operations Manager
A water heater was purchased and…
A water heater was purchased and unfortunately failed just out of warranty but with a conversation with Diane in customer service she agreed to send a replacement. Outstanding service that just doesn’t seem to happen these days.
9 aprile 2026
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Risposta di Redring
Hi Lee,
Thank you for your 5-star review!
We’re sorry to hear your water heater developed a fault, but we’re pleased that Diane was able to assist and arrange a replacement for you. It’s wonderful to hear that her service made such a positive impression.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service, very friendly and helpful.
18 marzo 2026
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Risposta di Redring
Hi Matthew,
Thank you for your kind feedback! We’re delighted to hear that you found our customer service friendly and helpful.
We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane from Redring Support
Diane from Redring Support made the experience of submitting a warranty query very straightforward. She efficiently dealt with and resolved our problem. We are more than satisfied with the outcome. Thank you Diane
25 febbraio 2026
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Risposta di Redring
Hello David
Many thanks for taking the time to leave your 5 star Trustpilot review about the recent support you received from Red Ring
I was delighted to read how Diane from our Team looked after you and your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
If I could leave no stars i would only…
If I could leave no stars i would only be to happy,absolutely disgusted with them.my shower kept going cold ,got in contact with redring explained i am disabled and elderly so need the shower repaired ASAP,5 weeks later I was still waiting.after several emails and phone calls i was told they would replace it with a new one,but unfortunately there were no engineer available so If I got one and fitted the new cheaper shower they would refund me the money.i had the new shower put in sent photos of it sent plumber receipt but that wasn't good enough they needed a headed paper with the receipt but unfortunately my plumber dont have them.i know been told they will not pay me my refund although they should have fitted it in the first place.if this is how they treat customers especially disabled elderly ones then shame on them.i have emailed rip off Britain to see if they can look into it for me.im sure they will come up with some excuse again though
16 febbraio 2026
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Risposta di Redring
Hi,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be, especially given your circumstances.
Our reimbursement process requires a professional invoice to ensure we can process payments correctly. Once we receive an acceptable invoice, we will be happy to refund the installer fee. Unfortunately, without this documentation, we are unable to provide the refund at this time.
We appreciate that this may be inconvenient and sincerely regret the frustration caused. Your feedback helps us review how we communicate our requirements in the future.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service from Redring
Had an excellent experience with redring, the service was very good, helpful and prompt attention without any problems. The customer experience was brilliant and I would thoroughly recommend.
18 febbraio 2026
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Risposta di Redring
Hello Carol
Many thanks for taking the time to leave your wonderful comments.
I was so pleased to read about the excellent service you received from our Team here at Red Ring
Keith - Group Customer Services Manager
The lady who took the call was helpful…
The lady who took the call was helpful , empathetic and quickly identified how best to address and resolve the issue. I must admit I can be a demanding customer, quite often I have no choice if the outcome won’t meet my needs but she coped extremely well in a very pressurised situation - so all in all well done and thank you .
9 febbraio 2026
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Risposta di Redring
Hello G Mac
Many thanks for taking the time to leave your wonderful 5 star Trustpilot review.
I was delighted to read how our Team helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
I am pleased that you sent me a manual…
I am pleased that you sent me a manual on how my shower works if i have a problem
8 febbraio 2026
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Risposta di Redring
Hello Derek
Many thanks for taking the time to leave your 5 star Trustpilot review which is very important to us here at Red Ring.
Rest assured our Team are always here to help with any enquiry you may have in the future
Regards
Keith - Group Customer Services Manager
Excellent service
Excellent service. Very polite, told me what the problem was sent info and how to fix.
29 gennaio 2026
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Risposta di Redring
Hello Chris
Thanks for your wonderful Trustpilot review about the excellent service you recently received from Red Ring.
With best wishes
Keith - Group Customer Services Manager
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