Protyre Autocare - Exeter-Sowton Recensioni 

752
TrustScore 4.5 su 5

4,7

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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Valutata 5 stelle su 5

Friday 7th August in the afternoon I had screw in my passenger side tyre, I went to Elite garage first (closest to my house),was a bit rude & not in so many words “tough, we cannot do until Mo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wh... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First time using this company. It was recommended by a friend. Liked the ease of booking an appointment, the selection choice and price of tyres. Fast efficient service. Staff were friendly.

L'azienda ha risposto

Valutata 3 stelle su 5

Although the young lady on reception was efficient and cheerful I had to wait nearly an hour from my appointment time to when the work actually started. In all, it took nearly two hours to have four t... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Gommista
  2. Negozio di freni
  3. Negozio di batterie per auto
  4. Centro revisioni per auto
  5. Servizio auto
  6. Servizio di assetto ruote

Informazioni su Protyre Autocare - Exeter-Sowton

Scritti dall'azienda

Scritti dall'azienda

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informazioni di contatto

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, Regno Unito

  • 01392360022

4,7

Eccellente

TrustScore 4.5 su 5

752 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(752)

34.873 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Absolutely shocking

Wait time is a joke! Nearly 3 hours wait for one tyre. The staff in the office don’t seem to know what they are doing.
Couldn’t actually tell you who was in charge….
The staff in and out of the garage were constantly in and out and looked very overwhelmed with work as so busy. I think you need to hire more staff. Or the why you need 3 on the front and not lending a hand too the other staff when the wait is so long. Unfortunately that will be my last time and will be going elsewhere in sowton due to front of house and lack of staff. The time wait is a joke

9 febbraio 2026
Non scritta su invito
Logo di Protyre Autocare - Exeter-Sowton

Risposta di Protyre Autocare - Exeter-Sowton

Dear Lauren,

Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Exeter Sowton branch has not been a positive one for you on this occasion/

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Valutata 4 stelle su 5

Fantastic service

Fantastic service, the lady on the front desk was great not just with myself but all the customers, nothing was to much trouble, lovely free coffee, I would of given 5 stars but they were so busy I had to wait quite a bit of time. I would definitely recommend this company

2 febbraio 2026
Valutata 5 stelle su 5

seems reasonably priced but twice now…

edit 12-2-26 The manager called me quickly after this review and i took the car back in where they sorted the tyre for me. If you do have an issue it’s worth giving them a call or going back as they will try to sort it :)

seems reasonably priced but twice now i have come in, and left with my tyres slowely deflating for unknown reason

6 febbraio 2026
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Risposta di Protyre Autocare - Exeter-Sowton

Dear Charlii ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Exeter-Sowton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valutata 5 stelle su 5

Helpful

Helpful, polite and professional. Prompt attention to my puncture. Advice given regarding tyres, but no pushy sales technique!

2 febbraio 2026
Valutata 3 stelle su 5

Tyre

Friendly enough member of staff at the counter however the tyre was booked in for 11 to be told end of day it would be ready when the the wheel I had taken off car due to pothole puncture so didn’t even need taking off car I then stated I needed to pick up children from school so then it would be ready at 2 no explanation given for why such a time taken for one wheel not even on a car

29 gennaio 2026
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Risposta di Protyre Autocare - Exeter-Sowton

Dear Jonathan Frost ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Exeter-Sowton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valutata 5 stelle su 5

I recently had 2 tyre fitted to car

I recently had 2 tyre fitted to car. The service was brilliant and the staff were excellent. Very welcoming and got my car ready in no time. I will definitely be using Protyre again. 5 star service

28 gennaio 2026
Valutata 4 stelle su 5

1.5 hrs to fit two tyres

Only thing that let them down slightly was how long it took from the moment my car was driven into the garage( this was also a booked appointment) by a chap to which I assume meant he was starting to fit my two front tyres . That all , two front tyres , it took roughly best part of 1.5hrs !! Luckily I wasn’t in a rush , all staff were very professional and welcoming .

23 gennaio 2026
Valutata 5 stelle su 5

Hassle free fix

My first ever pothole puncture in over 40 years of driving!
Protyre are near my workplace and were professional from the start, giving me a good price for one tyre & getting over a problem with my locking wheel nut key.
All sorted smoothly, a great service.

21 gennaio 2026
Valutata 3 stelle su 5

Refused my NHS discount code even…

Refused my NHS discount code even though it is accepted normally

19 settembre 2025
Logo di Protyre Autocare - Exeter-Sowton

Risposta di Protyre Autocare - Exeter-Sowton

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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