Friday 7th August in the afternoon I had screw in my passenger side tyre, I went to Elite garage first (closest to my house),was a bit rude & not in so many words “tough, we cannot do until Mo... Leggi di più
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Sede
Cambia sedeApple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB
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Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wh... Leggi di più
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First time using this company. It was recommended by a friend. Liked the ease of booking an appointment, the selection choice and price of tyres. Fast efficient service. Staff were friendly.
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Although the young lady on reception was efficient and cheerful I had to wait nearly an hour from my appointment time to when the work actually started. In all, it took nearly two hours to have four t... Leggi di più
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Dettagli dell'azienda
- Gommista
- Negozio di freni
- Negozio di batterie per auto
- Centro revisioni per auto
- Servizio auto
- Servizio di assetto ruote
Informazioni su Protyre Autocare - Exeter-Sowton
Scritti dall'azienda
Scritti dall'azienda
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Informazioni di contatto
Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, Regno Unito
- 01392360022
4,7
Eccellente
750 recensioni
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Booking process easy
Booking process easy.
Staff all capable, followed by a great service very happy.
19 agosto 2026
Good service well delivered
The booking person was very helpful indeed and the whole experience was vey good.
19 agosto 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Courteous staff
Courteous staff. Good reading material whilst I waited. Car returned within 30 mins as promised.
14 agosto 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Nick,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good and fast service.
12 agosto 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Kim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
First time using this company
First time using this company. It was recommended by a friend.
Liked the ease of booking an appointment, the selection choice and price of tyres.
Fast efficient service. Staff were friendly.
12 agosto 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Mr Hall,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Friday 7th August in the afternoon
Friday 7th August in the afternoon
I had screw in my passenger side tyre, I went to Elite garage first (closest to my house),was a bit rude & not in so many words “tough, we cannot do until Monday!”
So went to Protyre, keeping in mind it was a busy Friday afternoon, within 5 mins the guys had booked my car in & within an hour & 2 complimentary coffees, my car was in the collection area ready to go
Nice chatty, friendly guys with personalities lol
Highly recommend
Cheers
Neil
Also notice other customers coming in, not one was turned away
Great service in my book
12 agosto 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Neil,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
No problems and great service
Protyre fitted me in the next day and gave me some good advice on what tyre to choose. It did take longer even though I was booked in for a time and it wasn’t kept to but they were busy. I even bought some doughnuts for them.
5 agosto 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Paula,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Professigreat Companyonal well knowledgeable and…
Professional well knowledgeable and friendly Manager booked in at 1pm finished at 1.45pm despite staff shortages that day add to that a great purchase price would recommend
12 agosto 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Peter,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Tyre change
Got booked in short notice, job done in less than an hour while you wait. Receptionist very polite, hot drink while you wait. Great service, Thankyou.
8 agosto 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Lauren,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good service but expect a wait…
I was booked in for 8.30 but they were so busy that they couldn't get to my car for 45 minutes. Tyre repaired for around £30. They always do a good job, fairly priced, but for this reason are a victim of their own success.
Best to book and be prepared to wait.
5 agosto 2026
Risposta di Protyre Autocare - Exeter-Sowton
Dear Zahra Noorullah,
We're sorry to hear that you feel this way.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with further details of your experience, the vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Helpful and accommodating
Friendly, polite and accommodating staff. Issue with wheel lock key and staff went above and beyond to sort it that day at the lowest cost to me. It was worth the wait. Would recommend as genuine garage.
28 luglio 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Nikki,
Thank you for taking the time to share your positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at Exeter Sowton. We are especially pleased that the team went above and beyond to resolve your issue.
Best regards,
Eddie
Customer Care - Protyre
DON'T BOTHER!
Popped in to Protyre first thing, as i used to with Mid Devon Tyres - Had a puncture. As i started to speak i was met with "you booked in?" I wasn't as i was seeking availability. Next sentence was "Three o'clock". When i tried to establish what three o'clock meant, he repeated him self. I then managed to ask a question - what is three o'clock? I was then advised that as i wasn't booked in, three o'clock was the earliest i would be seen (it was just after 08:30). So, if he had said that at the beginning, that would be fair enough. I then asked if he knew anywhere locally that may be able to help me. Reply, "type tryes in to google". I asked again and added does he know any company names i could look for but alas was met with the same response. Frustrated and fed up i left. Have been coming here, to Mid Devon Tryes for years and never had this.
All i can say is, if any of your KPI's are lack of customer service and / or being as unhelpful as possible, well then you would score 100% (5 stars)
I did find a company called Sowton MOT's, near Screwfix who were extremely helpful. Guess where i will go in future?
30 luglio 2026
Non scritta su invito
Risposta di Protyre Autocare - Exeter-Sowton
Dear Markee,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
I had great service at Protyre Sowton
I had great service at Protyre Sowton. I booked my car in online and when I arrived for my appointment my car was taken straight away and the work was done. Thank you.
30 luglio 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Exceptional Service
The service and hospitality of the front desk was exceptional. Really helpful, informative and really great customer facing. Thanks for making what could have been a challenging wait, a really positive experience.
29 luglio 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Dan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Ben was so helpful
Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wheel alignment all within the time originally stated it would take. Wonderful service, kept up to date and informed as to what was happening and even saved me some money!
20 luglio 2026
Non scritta su invito
Risposta di Protyre Autocare - Exeter-Sowton
Hello Miss Willis,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Excellent service, I recently had a service and MOT. They carried out the service first and gave the car a good check over before taking to the MOT station. Very impressed will definately use again
23 luglio 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Jackie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Appointment made quickly at a time that…
Appointment made quickly at a time that suited me.
Work carried out on time and efficiently
29 luglio 2026
Risposta di Protyre Autocare - Exeter-Sowton
Hello Alan,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Risposta di Protyre Autocare - Exeter-Sowton
Hello Mathew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I received brilliant service from Pro…
I received brilliant service from Pro tyres Apple Lane branch today. I knew I had a puncture but needed to start work nearby at 6. I couldn't risk taking my car to the work car park as it would have been completely flat by my 8.30 break so I left it on their car park at 5.30 and returned at 8.30 to explain. Obviously it wasn't booked in, and they were short staffed, I had expected it to be all day or even the following day but they managed to fit me in and fix my puncture before I finished work at 2pm. Very helpful and polite, thank you so much.
29 luglio 2026
Non scritta su invito
Risposta di Protyre Autocare - Exeter-Sowton
Hello Beverley,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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