Proovia Couriers Recensioni 

On time, polite and careful. All good. Ref 989147

Robert and Daniel provided a great service and were quick and efficient, highly recommend.

Sabin please call me in the way it’s friendly helpful he’s taking my item with care

Gupreet and a colleague arrived punctually and collected a large oak table which I had sold on eBay. They carefully moved it from our garden room into their van and wrapped and secured it in their van before driving it to its new owner

Very helpful sorted delivery even carried item through road closure

From order to delivery was excellent good communication on time delivery gurpreet delivered on time and was helpfull with my requests top company in my opinion

Very good delivery, straight to us driver was 989923 very helpful

Great, smooth delivery for my order today 984507.
Both guys were friendly and professional.

Good service
Robert & Daniel came on schedule

Helpful and right on time
989962

Sabin was polite and efficient, very easy to deal with, thank you

Veryy helpful Thanku japjit thabju proovia❤️❤️

989744
Polite and on time, highly recommended

Very happy with the service provided by Dmytro. He was very communicative, called me when my delivery arrived (I'd had to rush away as my mother was in hospital) and made sure my item was left in a safe place. Unfortunately, the item has some damage, but Dmytro was able to supply photos immediately to show that this damage was there before he collected the item for dispatch. At all points, Dmytro was friendly, helpful, respectful and answered my messages straight away, even though I messaged him out of hours (sorry for that, Dmytro). An absolute pleasure, I highly recommend Dmyto's courier service with Proovia. Thank you so much for your help.

Fast, polite, efficient and on time. No better way to deliver.

Japjit singh and simranjit singh has been helpful and kind

The experience start to finish was not good. I sold a bike via mynextbike where Proovia are the collection and delivery service. I first got a time frame on the 21st of 07:15 to 10:15, I was up and waiting at 7:00 and got live tracking at 07:46. The tracking does not give you driver location in both my experiences with the collection but more on that later. At 07:56 I was told the collection had failed. I contacted customer service as I did not want this to affect the sale on the bike and was told that because I did not answer the phone it was failed. I told them I did not receive any texts or calls, no tracking updates, the intercom on the flat wasn't called even though I left the flat number in the drivers comments and overall had no way of knowing the driver was there. The customer service I received over email was immediately combative, trying to catch me out by sending photos of my door of the building from the driver and the texts that were sent (which I did not receive, no ones fault and I did not blame anyone once but factually, they were not received). I sent back proof of no contact with photos of my call and text log showing I had no contact and provided an alternative number 3 times in the same 10 email chain. Again the responses were saying I was not available overall blaming me repeatedly and saying that tracking does show driver location which it has not for me. Customer service on the phone is so friendly and helpful, but the collection windows are sent when the office is closed. The recollection time slot for 09:38-12:38 was sent at 17:42, I clicked confirm at 17:48 and then received an email saying the collection was postponed at 19:01 as I did not confirm in time. I was then told this was an IT issue and that it had been confirmed, however, the next morning I receive an email at 08:55 stating the window as 08:04-11:04 then a call the driver is here at 9:01 (from customer service you do not speak to the driver), and I did not confirm or agree to this time slot. The drivers who collected the bike took loads of photos which I liked (however I have photos too), but neither really spoke and there was no visible van so it was overall unsettling. I would never recommend this company based on this experience and advise to avoid.

Sabin was great, he speaks fluent English and is very efficient and friendly.