Proovia Couriers Recensioni 

The experience start to finish was not good. I sold a bike via mynextbike where Proovia are the collection and delivery service. I first got a time frame on the 21st of 07:15 to 10:15, I was up and waiting at 7:00 and got live tracking at 07:46. The tracking does not give you driver location in both my experiences with the collection but more on that later. At 07:56 I was told the collection had failed. I contacted customer service as I did not want this to affect the sale on the bike and was told that because I did not answer the phone it was failed. I told them I did not receive any texts or calls, no tracking updates, the intercom on the flat wasn't called even though I left the flat number in the drivers comments and overall had no way of knowing the driver was there. The customer service I received over email was immediately combative, trying to catch me out by sending photos of my door of the building from the driver and the texts that were sent (which I did not receive, no ones fault and I did not blame anyone once but factually, they were not received). I sent back proof of no contact with photos of my call and text log showing I had no contact and provided an alternative number 3 times in the same 10 email chain. Again the responses were saying I was not available overall blaming me repeatedly and saying that tracking does show driver location which it has not for me. Customer service on the phone is so friendly and helpful, but the collection windows are sent when the office is closed. The recollection time slot for 09:38-12:38 was sent at 17:42, I clicked confirm at 17:48 and then received an email saying the collection was postponed at 19:01 as I did not confirm in time. I was then told this was an IT issue and that it had been confirmed, however, the next morning I receive an email at 08:55 stating the window as 08:04-11:04 then a call the driver is here at 9:01 (from customer service you do not speak to the driver), and I did not confirm or agree to this time slot. The drivers who collected the bike took loads of photos which I liked (however I have photos too), but neither really spoke and there was no visible van so it was overall unsettling. I would never recommend this company based on this experience and advise to avoid.

Sabin was great, he speaks fluent English and is very efficient and friendly.

Great service , kept informed every step of parcels journey , even got a phone call to notify me delivery was slightly delayed , polite delivery driver 😊

Our furniture is just sitting in their warehouse, with delivery having been rescheduled 3 times now. Unreliable and unsatisfactory customer service. Don't use this company

Sabin
Was very polite as very fast at delivery 100% recommend

Marines currently good job thanks.
Friendly and polite couriers

Sabina was excelent service his delivery was very good

sabin is good

Sabin did a very good service. Arrived earlier

Sabin was excellent, speedy and polite, unloaded everything as an expert should and transported the bike perfectly! Excellent work and great for such a remote delivery!

Updated edit; upon inspecting the motorcycle, it seems as if the tank has been siphoned as it had a full tank prior to transport, and arrived empty!

Just taken delivery of my Gates from Proovia Couriers, fantastic service kept in constant contact throughout the delivery process a big thank you to Linton and Saif who were very helpfull and accommodating throughout.
Gary

989579. Stefan - very efficient collection

Sabin was super friendly and helpful, would strongly recommend!

Very efficient and careful delivery from Sabin. He made carrying a large piece of furniture into my house look very simple. Great to deal with, thank you.

Well happy with the delivery. Offloaded exactly where we wanted to. Both amazing guys. David Dimitru and Raul.

I bought a sofa in perfect condition and when it was delivered it was covered in black strap marks and stains from the delivery van. The sofa is ruined. The sellers has photos of it in pefect condition leaving his house and I have sent Proovia multiple photos of the damage all over the sofa. Proovia take days to respond to messages and are not actively trying to sort this out. They asked me to get quotes from local cleaners but the two I contacted are only prepared to give quotes if they can clean and be paid immediately and then they stopped answering messages when I asked them what insurance they have if the cleaning doesn't work. I have asked Proovia to find a recommended and reputable cleaning firm but now it's seven days later and I have still not heard back. It is a month since I first reported this - immediately after the sofa was delivered - and nothing has been resolved. They are not taking responsibility for the damage caused by their drivers and I would never use them again. Avoid at all costs as if something goes wrong they do not help.
Proovia, I have emailed your marketing team below as you have requested. The order number is:
sofa delivery order 974458

988895 very good service

Great from start to finish, good communication, caint fault Christa and Stefan, did a great job and took great care of an expensive piano, no hesitation in recommending 👍

Just dont like he forced me to do it good service sabin