I would just like to highlight the technical support member "Mark".He solved a problem that has been ongoing for over two weeks .After speaking to multiple other technicians also two visits to my home... Leggi di più
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The worst broadband provider I've ever used. Ended up paying considerably higher costs than with much better competitors like Sky for wifi that regularly dropped out or was slow, which led to complain... Leggi di più
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Alfred was incredibly attentive when I phoned. He spent afters deal of time on the phone working through troubleshooting. What a kind, patient soul. 10/10 service!! Well done Alfred
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Josie handled my enquiry professionally and politely. She assured me that the refund of the equipment charge that I am due would be handled effectively and without delay - she was excellent
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Dettagli dell'azienda
Scritti dall'azienda
POP telecom
Informazioni di contatto
PO Box 12927, CM4 9YW, Ingatestone, Regno Unito
- 03435386611
- customer.service@poptelecom.co.uk
- www.poptelecom.co.uk
4,2
Molto buono
10.825 recensioni
Ha risposto al 8% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very helpful support from Paul
Very helpful support from Paul. He gasped the issues right away. Explained what he would do. Did it. Called back promptly when my line dropped. And called next day to check everything is working.
21 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your kind feedback. We’re pleased to hear Paul quickly resolved your issue and provided clear, reliable support throughout.
We’ll be sure to pass on your comments to him.
Kind regards,
POP Telecom Customer Support Team
Have spoken to Josie today at…
Have spoken to Josie today at Poptelecom.She was helpful and and sorted out my problem with no issues.
20 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your feedback. We’re glad to hear that Josie was helpful and resolved your issue smoothly.
We’ll be sure to pass on your kind words to her.
Kind regards,
POP Telecom Customer Support Team
Alfred was incredibly attentive when I…
Alfred was incredibly attentive when I phoned. He spent afters deal of time on the phone working through troubleshooting. What a kind, patient soul. 10/10 service!!
Well done Alfred
20 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your wonderful feedback. We’re delighted to hear that Alfred provided such attentive, patient support and took the time to thoroughly troubleshoot your issue.
We’ll be sure to pass along your kind words he’ll really appreciate them!
Kind regards,
POP Telecom Customer Support Team
No broadband
I would just like to highlight the technical support member "Mark".He solved a problem that has been ongoing for over two weeks .After speaking to multiple other technicians also two visits to my home from openreach Mark spoke to me over the phone assured me he might be able to help.He called back after I returned from work and solved the problem.Spot on!Two weeks without broadband,I wish I'd spoken to him first!
21 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for taking the time to share this with us.
We’re sorry to hear about the prolonged issue you experienced, but it’s fantastic to know that Mark was able to step in, follow through, and get everything resolved for you. We understand how frustrating it must have been to be without broadband for that length of time.
Your comments will be shared with Mark and the wider team as an example of the standard we strive to deliver.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
POP Telecom Customer Support Team
Josie handled my enquiry professionally…
Josie handled my enquiry professionally and politely. She assured me that the refund of the equipment charge that I am due would be handled effectively and without delay - she was excellent
21 aprile 2026
Non scritta su invito
Risposta di POP telecom
We’re pleased to hear that Josie handled your enquiry with professionalism and care, and that she was able to reassure you regarding your refund. It’s great to know she made the process clear and straightforward.
We’ll be sure to pass on your kind comments to her.
Kind regards,
POP Telecom Customer Support Team
I have just upgraded my POP telecom
I have just upgraded my POP telecom, to the Fibre. I was patiently guided through the set up at my end after openreach did the work in my home. Paul was very helpful and patient with me. I recommend POP telecom very much.
20 aprile 2026
Non scritta su invito
Risposta di POP telecom
Hello Alison
Thank you for your lovely feedback and for recommending POP Telecom.
We’re delighted to hear your fibre upgrade went smoothly and that Paul was able to guide you through the setup with patience and support after the installation.
We’ll be sure to share your kind comments with him.
Kind regards,
POP Telecom Customer Support Team
Alfred was incredibly lovely and super…
Alfred was incredibly lovely and super helpful highly recommended
21 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your kind feedback. We’re pleased to hear Alfred was so helpful and made a great impression.
We’ll be sure to pass on your recommendation to him.
Kind regards,
POP Telecom Customer Support Team
Josie was very helpful and very quick…
Josie was very helpful and very quick with my request.
21 aprile 2026
Non scritta su invito
Good renewal deal sorted out by Paz
Good renewal deal sorted out by Paz. Never had issues getting through to customer service and always helpful.
16 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your feedback.
We’re glad to hear Paz was able to arrange a great renewal deal for you, and that you’ve consistently found our customer service easy to reach and helpful.
We’ll be sure to pass on your kind comments.
Kind regards,
POP Telecom Customer Support Team
Thank you Alfred for a great…
Thank you Alfred for a great experience. Prompt call, following Openreach addressing the necessary changes at the connection cabin, to ensure all was now working with the broadband service & confirm a credit to my account for the period of no broadband service.
20 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your feedback.
We’re pleased to hear Alfred followed up promptly after the Openreach work and ensured your broadband was up and running again. It’s great to know he also confirmed the credit for the downtime.
We’ll be sure to pass on your kind comments to him.
Kind regards,
POP Telecom Customer Support Team
Risposta di POP telecom
Thank you for your 5 star review !
Technology lesson
As an elderly woman who is not confident with technology, I needed a patient and understanding member of staff. I got one called Mark. He was so patient taking me through the stages to get my router working again. Mark was great.
19 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for sharing your experience with us.
We’re so pleased to hear that Mark provided the patience and understanding you needed and was able to guide you through getting your router working again. That’s exactly the kind of support we aim to give every customer.
We’ll be sure to pass on your kind words to him.
Kind regards,
POP Telecom Customer Support Team
Service and Administration Issues
Ref 107730 - I was contacted by Paul who was investigating why I was experiencing performance issues and asked me to check if they had been resolved, The performance had improved and he explained the factors which govern the User’s speed expectations. He also clarified a billing issue that was corrected and advised that I the next invoice would also be wrong but the correct amount would be debited from my account.
18 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your detailed feedback.
We’re pleased to hear Paul followed up on your performance concerns, clearly explained the factors affecting your speeds, and helped resolve the billing query. It’s great to know everything was clarified and put right.
We’ll be sure to pass on your comments to him.
Kind regards,
POP Telecom Customer Support Team
AVOID
I used them for a year and half at my prior property. Quite bumpy service, Internet would drop sometimes but overall it was bearable.
My contract was expiring and I was moving so talked to them about getting a new contract for the new place. They told me the covered the area so it was all good.
First, the start day was delayed by 5 days
Second, the engineer came and confirmed there is no socket nor BT cable to this property, so they would need to drill a hole and my landlord does not allow it.
Called them to see what to and they told me I was "opting out" so I had to honour the contract, which means I have to pay for a year contract they said they were ready to provide but they were not.
Avoid this company at all costs. This is not ethical practice.
17 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused during your move.
We understand how important it is for services to be set up smoothly at a new property, and it’s disappointing to hear that this wasn’t the case. The situation you’ve described regarding the installation requirements and tenancy restrictions is certainly not ideal.
We would like the opportunity to review this further, particularly around the advice provided and the outcome of the contract. Please contact our customer support team with your reference details so we can investigate and work towards a fair resolution.
Kind regards,
POP Telecom Customer Support Team
Called up today to find out about my…
Called up today to find out about my connection date for my broadband Alfredo was the agent who was on the phone and with in less then 3 minutes everything was explained and sorted. Good service thank you.
17 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your feedback.
We’re pleased to hear Alfredo was able to quickly explain everything and get your query sorted so efficiently. It’s great to know you had a positive experience.
We’ll be sure to pass on your kind comments.
Kind regards,
POP Telecom Customer Support Team
Helpful and quick
Cris was very helpful and sorted my question quickly.
16 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your feedback. We’re glad to hear Cris was able to help and resolve your query quickly.
Kind regards,
POP Telecom Customer Support Team
Alfred continues to help us
Alfred continues to help us ! He has seen it through to the end thank you Alfred
17 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your kind feedback. We’re delighted to hear Alfred has continued to support you and seen everything through to completion.
We’ll be sure to pass on your appreciation to him.
Kind regards,
POP Telecom Customer Support Team
DON'T EVER GO TO THIS COMPANY!!!
DON'T EVER GO TO THIS COMPANY!!!
So found them online and promoted as ZERO joining / setup fee's. went through the process and had no option for a install date or time! and then next day get a INVOICE for £48 which at no point had been advised!
Called and cancelled in under 12 hours of taking out the service. confirmed TWICE it had been cancelled and NINE days later they took the £48 from my account!!
NOW i have to wait THIRTY DAYS for a refund!!
this company is a total joke and they scam you new customers as soon as you join.
AVOID THIS COMPANY!!!!
16 aprile 2026
Non scritta su invito
Risposta di POP telecom
We’re sorry to hear about your experience and apologise for the frustration caused.
Charges should always be made clear during sign-up.
Refunds can take up to 30 days, but we’d like to review your case and help where possible. If you could kindly give me your account number I can look into this matter further.
Kind regards,
POP Telecom Customer Support
Alfred helped check my father's…
Alfred helped check my father's landline and was professional and helpful.
16 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for taking the time to leave a review , we will pass your kind words onto Alfred I'm sure he will be frilled to here he was helpful with your matter.
Kind Regards
POP Telecom
Had a great experience with the service
Had a great experience with the service
Alfred was a great help!
Thanks
16 aprile 2026
Non scritta su invito
Risposta di POP telecom
Thank you for your kind feedback!
We’re really pleased to hear you had a great experience with our service, and we’ll be sure to pass your comments on to Alfred he’ll be glad to hear it.
Thanks again for choosing POP Telecom!
Kind regards,
POP Telecom Customer Support
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