POP telecom Recensioni 

Alfred really helped me solve my technical issues really quickly. He was polite, professional and really helpful 🙂

I moved my broadband and telephone number over from Virgin Media to Pop telecom.

The engineer visit to install the new line (Open Reach via MJ Quinn) was smooth with good communication prior to the install, providing a link to a video of what to expect and the option to rearrange which I needed, and was easy to do.

Once installed the internet worked and I could ring out on the day of the transfer.

There was a slight issue in that if someone tried to ring my number after it had transferred they got an engaged tone.

I logged onto the customer portal and chatted with the customer help team (called Swun) and they were very quick to deal with my issue. Fast responses and quick resolution of the issue (under 15 minutes).

I highly recommend POP telecom for boradband and telephone.

Great installation, service and customer support.

Had a problem, called customer service, Alfred sorted problem instantly, highly recommend

Terrible stressful experience with these cowboys. All these bullshit 5 stars are fabricated somehow. Just read though them, they all sound like they are coming from the same place with good spelling and grammar, that's unheard of on the internet.

Absolute nightmare experience. Placed an order with Pop Telecom from Monese "banking app", all CHARLATANS, promising a specific activation date as 02/10/2026 and first month free, only for the router to arrive late in genericlike literally today as 7/10/2026, unbranded packaging with no default login details.
​Despite claiming" I can see your router in sync" , pure lies , my line was never "active and in sync with Popeye telecom," they never actually connected my service—my internet was still running entirely on my old provider. To top it off, they attempted to pull £24 from my account upfront straight away today and then tried to demand cancellation fees on the exact same day the hardware finally landed on my doorstep, forgotten in a bush!
​Dodgy practices, misleading statements, and abysmal customer service. Save yourself the stress and stick with a legitimate broadband provider Like Onestream!

Alfred did a good job sorting my issue our very quickly

Problem seems to be resolved after contacting Pop telecom an hour ago

This company will charge you for services you didn't want (or order) while supplying you with a very average service.

Josie was able to help me out with my outstanding bill and offer guidance with how to return the equipment. She was not only very quick but very diligent - excellent customer service!

"Josie" was the agent who helped me today with my enquiry. She was very polite and helpful. I have had a lot of contact lately with Pop Telecom, the agents are well trained and can only do what they are allowed, they were always helpful and polite. Unfortunately the company itself isn't the best to deal with.

Customer service did not listen to me. I called to change my appointment and was told it was possible, then found that they changed it to the wrong date.

Called again and was taken to another employee and I asked for it to be changed. I tried to make myself very clear so that they wouldn’t make this mistake again but the employee became extremely condescending. She said ‘yes I get it you want that date, that’s what i said’. I explained myself: ‘well you got it wrong the first time so I’m just making sure you don’t get it wrong again’. Ended the call on a condescending tone on her side and they still got my appointment time wrong.

I have to take time off of work for this as I have nobody who can stay at home so this is incredibly frustrating.

I'm experiencing really poor customer service. Started when I queried assurance charges on my monthly bill. Was initially told I had agreed to them (I hadn't) and I could stop them via my online account. I've not been able to see how I do this. I've asked for the charges (a) to be stopped immediately and (b) reimbursed for the charges so far. Now I don't even get a response despite lodging it as an official complaint.

Alfred on the support line sorted out problems with the router quickly and efficiently. Leaving the router with a fantastic download and upload speed

So after the fight i had getting POP to realise that they are part of the One Touch Switch Service, they finally notified my previous supplier Virgin as I received an email from Virgin.
Switch day came, connected POP router and although it's a different router than the email said and the admin password was also different, I finally got online.
As POP have been so incompetent, I thought i would check my old Virgin router and found it live!
Called Virgin and they said, although I'd told them the switch date, POP didn't! So I have TWO broadbands running concurrently thanks to POP.
Arguing with Virgin, they eventually decided to close my account within 24 hours and not make me give ANOTHER 30 day notice thanks to the incompetent people at POP not doing their jobs, but the services still overlapped by 3 days which I've been charged for.

Now i'm finally up and running, I will contact Ofcom and put in a complaint.
From start to finish POP have been at the very best, useless.
If I could've found another supplier offering 12 month deals I would've been gone!

Picture this: today is your switching day. You have an important virtual meeting involuntarily slotted into your calendar for 09:30, but by 09:05, you still have zero internet access. What do you do?

Enter Josie. When she picked up my call at 09:08, she proved that value-driven pricing doesn't have to come at the expense of customer service. She was polite, deeply knowledgeable, and, most importantly, exceptionally effective.

Josie grasped my problem instantly, swiftly pinged over the required PPPoE credentials, sorted out the back-end administrative hurdles, and flipped the switch. Just like that, the crisis was averted.

At 09:25, I was already sitting in the virtual meeting room waiting for participants to stream in, completely unaware that I had dodged a digital bullet just minutes prior.

Thank you, Josie, for your quick wits, professionalism, and brilliant efficiency.

I was going to have broadband with them in June 2020 I cancelled within the 14 days times because it was taking a month for it to be installed so I went with BT haven’t heard nothing from these until recently via email saying as of 01/04/2023 I owe £512.43p no I don’t because I never made payment and cancelled within the 14 days, not sure why they emailed me on the 02/10/2026 which is over 6 years now.

Josie helped us today and she was amazing. Really kind, patient and polite. She fixed our issue in good time and is a credit to the team.

Customer service was really rude and even harassed me they wouldn't except i had canceled within the 14 day cooling off period shocking behavior I even had to close my bank account because of them 😒 my impression of them was there a scam company

My internet was down due to a line fault and Alfred sorted me a solution and got an engineer out within less than 24 hours! Then called to check-in everything was fixed. 5* customer service.

Josie was very helpful and sorted out my query.