POP telecom Recensioni 

Picture this: today is your switching day. You have an important virtual meeting involuntarily slotted into your calendar for 09:30, but by 09:05, you still have zero internet access. What do you do?

Enter Josie. When she picked up my call at 09:08, she proved that value-driven pricing doesn't have to come at the expense of customer service. She was polite, deeply knowledgeable, and, most importantly, exceptionally effective.

Josie grasped my problem instantly, swiftly pinged over the required PPPoE credentials, sorted out the back-end administrative hurdles, and flipped the switch. Just like that, the crisis was averted.

At 09:25, I was already sitting in the virtual meeting room waiting for participants to stream in, completely unaware that I had dodged a digital bullet just minutes prior.

Thank you, Josie, for your quick wits, professionalism, and brilliant efficiency.

I was going to have broadband with them in June 2020 I cancelled within the 14 days times because it was taking a month for it to be installed so I went with BT haven’t heard nothing from these until recently via email saying as of 01/04/2023 I owe £512.43p no I don’t because I never made payment and cancelled within the 14 days, not sure why they emailed me on the 02/10/2026 which is over 6 years now.

Josie helped us today and she was amazing. Really kind, patient and polite. She fixed our issue in good time and is a credit to the team.

Customer service was really rude and even harassed me they wouldn't except i had canceled within the 14 day cooling off period shocking behavior I even had to close my bank account because of them 😒 my impression of them was there a scam company

My internet was down due to a line fault and Alfred sorted me a solution and got an engineer out within less than 24 hours! Then called to check-in everything was fixed. 5* customer service.

Josie was very helpful and sorted out my query.

Watch your bill carefully. If they can they will add charges you weren't aware of. So far they've added "broadband assurance" to cover faults one the router which I had removed but they then added "landline assurance" you're not actually made aware of these extras you end up paying just under a fiver more than you expected. I'm stuck for 2 years but I will be looking for any legal way of getting away from this provider.

Very helpful. Did tests and rang back with a solution.

Helped negotiate new deal when my contract ran out. Helped out by Paz. Good lad, all done quickly.

Pop Telecom was installed on 29th september, I set it up but not correctly so called tech support spoke to a man called Alfred who set it up properly within 1 minute very fast service as im not schooled he was very understanding and helped me through the process

Jeff was very helpful in sorting my query, thank you!

Pop telecom seemed like a great deal. £23 a month, I ordered it and was excited to finally have wifi in my home. They didnt tell me when the installation date would be so I hopped onto a live chat with a rep to find out when it would be. After giving them my details they asked me one question, are you a student? I thought this was strange but simply replied yes. When I said I was a student they said I was not allowed this plan anymore and instead I would have to pay £39.99 a month plus a £100 start up fee for LESS MBS. This is literal discrimination, students usually get discounts, but how can I not get a deal because I am a student, thats not right. If a deal is available why does it matter who gets it, the fact that they are making students pay almost double the price a month for a worse connection is day light robbery. I personally think they are trying to extort students because they think they will just sign up and agree to pay whatever. So IF YOU ARE A STUDENT DONT SIGN UP TO THIS BROADBAND, also dont sign up if you appreciate honest and clear broadband because I doubt that is what you will receive.

Although I've had many issues with POPtelecom and wouldn't recommend them, Josie has been so helpful in assisting me to resolve these issues. Fabulous, clear communication and she really took her time to talk me through things and now for the first time in 2.5 months I have working WIFI!! Thank you Josie

Having a great deal of trouble regarding the Openreach copper switch off and replacing it with Fibre. Pop Telecom were happy to accept my order upgrading my account until they checked my address with the Openreach system which says my address cannot have fibre or any other hybrid system. Contacted them again and this time Paz delved deeper into the problem with Openreach and address data bases finally finding the discrepancy and now Full Fibre is on order. Could not have achieved this on my own as Openreach WILL NOT speak to private individuals even though there are the cause of the issue. Heaven knows how an AI could have fixed this so thanks again Paz and Pop.

I was struggling with broadband setup steps so I sent the mail about it. Alfred called me immediately and helped me with whole setup smoothly to have it working for me. Really appreciate your help and expertise, Alfred

I was having some technical issues with my broadband, but thanks to the support from Josie it has been satisfactorily resolved. The steps they provided were clear, concise and easy to follow.

Josie was very helpful today, thank you

Alfred was guiding me without any hesitation and following up properly until my issue got resolved, Thanks Alfred, much appreciated service from you.