Overdales Recensioni 272

WOW - Called and overdales advised they have no formal escalated complaints procedures. Called FCA and SRA - their governing bodies who asked....'what' of course they do.

Tried to negotiate a payment plan for a 68 year old disabled man with a heart condition and esophageal aneurysm, on pain meds and anti depressants.. Computer said no. None of these things matter. Equally advised of debt (and payment plan) on priority payments - heating and electricity (broken smart meter) and computer says no.

Shame on BT using this bullying company

This is being sent to both governing bodies

Incredible - absolutely no help and such personal questions to not support a man who has worked his whole life and has now found himself in a slight hole. £367 BT.....and the aggression of this company. Shame on you.

A payment plan was offered BUT only if I accepted further charges and a CCJ. WOW getting me in further debt when I am stressing and trying to fix it. Overdales literally refused to set a payment plan unless I accepted the additional charges and CCJ.

WOW

There is a scam going round either by text or by phone call asking you to call
Them regarding an important matter. I have no outstanding debt as it says these are a part or Lowell group and all my bills
Have been payed. If I owed anything then they should have sent a letter like everyone else does through the post. I can’t count the times I’ve blocked and reported this number. Which comes up as overdales

I have been involved in an ongoing legal dispute with O2, yet Overdales Solicitors repeatedly contacted me on behalf of Lowell despite being informed that the matter was already part of formal legal action. Their correspondence was persistent and sometimes aggressive, which I found distressing and unhelpful.

They also made misleading statements about their authority to act and failed to respect my request to deal directly with O2. Their involvement interfered with my legal process and affected my ability to resolve the dispute fairly.

All statements in this review are factual and supported by dated correspondence and legal records.

Horrible company to work with over debt.
The whole company needs looking into.
No compassion and not interested in your circumstances.

Ring my old work phone once or twice a week. Debt company in my eyes scamming as until i got new credit card recently i had a perfect Experian rating. Have no CCJs, very little debt on cards and only debt i had in past was 22 years ago which was paid when i got PPI pay out. I don't get any letters or emails from these people. So if you are in same boat then just block them as guy or now has my old work phone has done.

I don't have any debt I have contacted Overdale who checked my name age and address and I have nothing on their files but I keep getting answerphone messages 20 in the last month 😡I cannot answer the call as it just goes strait to my answerphone I have spoken she agreed to take my phone number off and I still get messages this has been happening since 19/09/25

They are scamming me for £100 I don’t even know who they are but we all can see why they 1 star ain’t getting a single penny off me

Totally nothing but a bunch of bullies...sending threatening letters and demanding payment or else. Not nice people at all. Especially in this day and age where the cost of living is going up and people are trying their best.

Overdales repeatedly (sometimes several times a day) called my daughter (starting whilst she was 15) regarding a debt that was not hers. I have informed them that they were contacting a child.

Firms engaged in debt collection are required under FCA CONC 7 and the Consumer Protection from Unfair Trading Regulations 2008 to verify who they are contacting.

They were informed in no uncertain terms, that one single further call would result in them being reported to the FCA.

Edit: You think a child has an account with you? So as to have an account reference? That really says it all.

After reading these reviews online I really didn’t want to be calling them, I already have a lot going on and this could have tipped me over the edge, This was the last place I intended on leaving a review, but credit where credits due, I got to speak to a lady called Grace, who was kind, understanding and compassionate. Maybe if all staff had the same level of emotional intelligence there would be less bad reviews and people would openly communicate with yourselves. Thank you for a great experience and not making things worse grace

Harassing a fourteen year old boy about a debt with constant calls and messages for someone else. She gave you the wrong number!!!
I have now called and they asked for the name of the 14 year old boy!!!!!! Given reference number and phone number, it needs to stop now.
Other reviews also state that this company is harassing minors so not a sole occurrence.

Firms engaged in debt collection are required under FCA CONC 7 and the Consumer Protection from Unfair Trading Regulations 2008 to verify who they are contacting.

This company are a absolute joke I have learning disabilities and I am vulnerable and this company are harassing me me for a debt for 3 network I’ve never even been with the company the debt goes back to 2017 now they have sold it on to overdales solicitors the debt was with Lowell debit collection agency I am getting threatened by court action now as any got any advice wot to do I am not going to contact these people I wanna know my rights because there’s noway they will get a penny out of me I won’t pay for debts I don’t owe after 6 years by law a debt collection agency can’t take action like CCJs for the debt and it’s inactive on the credit report this debt will be written off I had advise from CA

Literally call your phone like they are stalkers probably around 5/6 times day and leave voicemails constantly which would be classed as harassment.

Very dodgy and underhanded tactics they sent me a letter asking me to set up a payment plan otherwise they’ll put a ccj on my name I sent back confirmation of what I could pay and they put the ccj on any way! They’re practices and organisation should be looked into by the FSA and the ombudsmen, as they’re communication is very manipulative and deceptive.

Absolutely awful company. The harassment is off the charts. The more they harass the less I want to deal with them. Make me suffer and get the same in return. The more they harass the longer I make them wait because it is unacceptable behaviour!

Absolute scum bags this company they applied for a ccj and although im on benefits I accepted a payment plan of 150 a month fir 4month (they said this is maximum they do) after id paid the 4 months they told me 270 was still outstanding, wich was costs!!! None of this mentioned when setting it up tho. They should be jailed...and then when i rang to sort it, the woman put the phone down on me because she couldn't cope with the fact I wont just agree with the lies shes telling me

Extremely negative experience with Overdales. My husband, who does not speak English, suddenly received several debt claims that he does not recognise. We tried to explain this to Overdales, but instead of providing any clear evidence or proof, their only response was that if there is a CCJ, he must pay regardless of whether the debt is genuine or not.

They constantly send threatening letters, creating unnecessary stress and pressure. This company shows no professionalism, no empathy, and no interest in the truth. They only care about money, not about whether the debts are correct.

Very intimidating and unfair – I would strongly advise others to be extremely cautious when dealing with Overdales.

Zero Stars.
None of the 5 published phone numbers work.
Have recorded this for proof.
They don't check emails or respond.
Not even responded to registered mail.
The worst firm I've dealt with in many years.
Nothing else to say.

I have to email before Friday to avoid further action.

I emailed 16/07 no reply
I emailed yesterday and today ..no reply.

Feels like you are trying to set me up to fail.

Is someone going to help!

First of all the debt I've got is not with them and all they do between Lowell and them is hound you and say they are taking you to court so you get a ccj which they are not allowed to by laws with people who are disabled and have made an offer to pay they website and budget planner is totally wrong and I also sent paperwork back explaining everything but to no avail then sent text saying within three days a court order would be made they just don't stop harassing and being nasty especially when it's not there debt in first place I've heard other people say you don't have to pay so not happy with this company and have reported them to my solicitor and sar as well thanks