Overdales Recensioni 272

Where to start with Overdales.
Have a debt with Lowell from 6+ years ago I engaged with these people as they are relentless with their bullying and aggressive debt collection, I admit I set up previous plans and have failed to pay due to mental health problems, the last letter giving me 30days to set up a plan or pay in full was 6/11/25, so I filled in The paperwork with a payment plan and offer, kept copies for future reference 23/11/25, got another threatening email 5/12/25 saying I had failed to contact them so they are proceeding to go to court, so I emailed them twice on 5/12/25, sent all paperwork as attachments, then again on the 6/12/25,
No reply so called them and nobody available as they was having a business event, so emailed them again 9/12/25attached forms again, then got the county court papers so I filled them in with my defence and printed off all emails as proof required, the court then forwarded the same forms to Overdales to respond to.( all the emails had dates clearly showing when they was sent) but again Overdales are claiming no contact and consistent in asking for proof of contact.they also claim that I logged into my account 5/12/25 and didn’t issue a payment plan, this function isn’t even on the account page for me to even complete just a demand for full payment and court costs, even now they want costs paid for and it hasn’t even been to court,
Raised a complaint with Overdales on 26/1/26 received a response to include all emails that I had sent ? Which did again and no reply since apart from a court small claims form from them demanding all up front or split in two or £30 a month )they know I can’t afford that) plus £122 to set that up !!!
So are they saying that all forms of communication from me and the court have all gone missing, so they must have received the court papers with the defence proof otherwise they wouldn’t be able to deny my claims they ignored all contact, this place just wants to increase the debt as much as possible,
How they can say with any amount of professionalism that they haven’t had any contact or paperwork when it has been sent 6 times by two different places.

"Be warned: Overdales and Lowell are the same entity operating out of the same building. They practice predatory debt buying—purchasing old debts for pennies on the pound (like buying a £500 debt for just £30) and then using aggressive legal threats and CCJs to squeeze the full amount out of people. It is a 'ratted' system designed to intimidate. Don't let their multiple names fool you; it’s the same cheap tactics under a different letterhead."

I, contacted Overdales, regarding my outstanding debt.
I was put through to a lady, called Dianne. I explained my situation to her. She only cared about my financial well-being and the affect the payments could have on my health ,before accepting a penny from me. Dianne, advised me and I was able to pay my debt in full. Debt collectors can be *****, but I can honestly say that Dianne, is a decent person. Thank you Dianne. Keep doing an outstanding job!! X

Unable to contact them by phone due to hearing impairment so I emailed them on complaints email as that’s the only email I came across on Monday to set up a plan due to them wanting to file a CCJ and have heard nothing back about It they even have my name wrong I can’t even access my account on the portal as it states the reference number is not recognised now I’m stuck and don’t know what to do

This company has taken a case to court years after it was already fully paid.
All payments were completed and the matter was settled, yet they have now reopened the same case and started court proceedings again.
This has caused unnecessary stress and inconvenience and shows a serious failure in record-keeping and case management.
I am currently forced to prove payment for a debt that should never have been pursued again. I would strongly advise others to be cautious and keep all payment evidence if dealing with this company.

By far the worst company I have ever dealt with. They do not listen, constantly talk over you, and speak in a rude and disrespectful manner. Their lack of customer care is shocking, and their staff display consistently poor attitudes.
I am currently pursuing this matter through the Financial Ombudsman Service (FOS) and the Solicitors Regulation Authority (SRA). I strongly advise anyone experiencing similar issues with this company to do the same. An utterly diabolical experience.

If i could give less than one star i would, horrible company who harraseed me with multiple calls whist i was at a funeral.
The debt they’re saying i owe isn’t even mine and they’re threatening to go to an address i haven’t lived at for years, non stop threatening me on phone calls and letter, always adding more money onto the debt i don’t owe, evil company

Don’t trust them! They pull info from credit reports and hold no original documents. They are actually owned by Lowell and are in the same building. It’s A Scam! Don’t pay a pennie!

I have had the misfortune to be dealing with these people over an alleged bill from sky i.e.overdales/ Lowell they claim I never cancelled my contract which in furnace I did give more than 31 days but they said they never receive a cancellation and now they’re trying to claim money from me threatening me with courts and CJ’s for something I do not owe thay do not listen and all they can say is if I want a payment plan to avoid any future costs if I owe money I would’ve paid it to sky and not to that parasite company Lowell they say their here to help you but in fact all they want is a profit and do not care about the people they’re trying to force people into submission and claim money from this has been going on now for over 2 years and every time I ask for them to show me any contract all they do is show me the same old rubbish which has been submitted by that parasitic company Lowll I have never dealt with such a lowlife company as this thank you overdales

this company are bullies, they not interested in anything apart from getting money threats of county court claim and ccj, spoke to someone last week and still getting emails demanding full payment for a debt I do not accept. they work with Lowell who are just a bad, they don't care they just want peoples money

I am currently disputing two alleged debts that Overdales are attempting to collect on behalf of iD Mobile.
Despite Overdales repeatedly stating that iD Mobile has “provided proof” of this debt, no contractual documentation has ever been supplied to me. Requests for the alleged contract, proof of acceptance, and a lawful breakdown of the balance have been ignored or deflected.
I am maintaining a full written record, and the matter has now been referred to the relevant Ombudsman. Any consumer dealing with Overdales should ensure everything is kept in writing and insist on seeing actual evidence — not assertions.

Disgusting company. Harrass you every day several times a day. Threaten you with CCJs and bailiffs. All for a bill I have no idea what for. When I call I’m first it line for 20 mins. Clearly no one wants to speak to you. Take me to court and do your best you absolute reprobates! I’ve got no money to take and nothing worth much so do your best!

I have noticed that everybody gets the same reply from Overdales, immediately. It is this:-

“ Reply from Overdales
Updated 5 Dec 2025
Hi (Barry)

Thank you for taking the time to leave a review. Please can you send us an email at (Overdales Complaints email address) providing the reference number and any other details needed to locate this matter, so we can look into this for you.

Kind regards,
Overdales

This is extremely unusual because they don’t do anything quickly and are dreadful at responding. I have also heard nothing else from them. This begs the influence that this is an automatic reply and is merely window dressing.

I am going to trial against them and I intend to publish the outcome widely. These people behave appallingly. However, it is very big business…for them.

No doubt soon after this is published the same automatic reply will be posted which will start… “HI BARRY”

Even the use of the word “Hi” it’s quite obnoxious given the friendliness is a complete fake.

My daughter-in-law, recently widowed and with two young children is being hounded and threatened by Overdales, working for Lowell’s! The alleged debt is, and has been in dispute for over 2 years but they are ignoring this matter and are despite being sent Cease and Desist letters still hounding her, causing much distress to both her and her young children. It is my understanding that if a debt is in dispute and Cease and Desist letters have been sent that these vile people should stop. Instead they are choosing to ignore this and pursue her, despite the recorded letters to them being signed for. They sent two men round knocking on her door with no advance warning. Now threatening her with CCJ. If they do this then it will be vigorously defended in court. Dreadful company who just ignore the fact that this matter is in dispute.

Missed one payment had an email to say don’t worry we haven’t cancelled your direct debit then two emails threatening bailiffs and extra charges I’m currently ill health and can’t afford the current payments telephone operator cancelled direct debit gave me two numbers to call I’m unwell on sickness benefits the stress of having to deal with all this is through the roof when all I wanted was a reduction in payment each month left feeling awful and worried by a condescending attitude! And no help with my repayments

If I could give less than a 1 star, I would do so. What an awful, horrible and disgusting company. I have never dealt with such awful people or Company. They are bullies and not interested in sorting anything out other than to threaten. The lady and I use that term very politely considering how she treated me - just disgusting. Hanging up on person without giving an explanation is despicable and unacceptable. I tried to explain I know nothing about and she was not interested in the slightest. Utterly disgusting and need stopping!!!

Alex miyambo was brilliant very professional

I get the call on Friday asking me give us your details I ask the lady what is reason she told me is a private matter I get the text message need to make payment no reference number nothing try to call no answer totally scam but I contact to my solicitors also check on my credit report nothing to pay

Overdales are the biggest crooks going within the so called debt collection service .
They issue fraudulent paperwork .

See you in court shortly .

Overdales are the same company as Lowell !!

Lowell 1 portfolio
Lowell 2 portfolio
Lowell 3 portfolio

Some have been forced to stop trading

Utter scum

Wel I've been receiving letters from overdales solicitors...saying I owe £810 The letters don't say why I owe this about and what for.. Well let put this way I don't own anything. Plus all my bills are taken from direct debit.. this is big scam ...