ACI UK Ltd Recensioni 5.679

Good Company to deal with Niaomi was honest and effecient with a compassionate nature.

Appallingly unprofessional company who claim to have bought a "debt" from Sky, another highly immoral company. After Sky went through a series of debt collection companies/solicitors that all gave up because there IS no debt, just a claim without the slightest merit, they sold the so-called "debt" to this bunch of idiots who only know how to harass people, which is unlawful. If you don't genuinely owe anything, ignore this incompetent organisation.

My experience with ACI has exposed a series of serious and persistent failings that raise questions about the organisation’s internal controls and overall professionalism. The problems began immediately after I submitted a Subject Access Request (SAR). From that point onward, I was provided with information that was inconsistent, contradictory, and in several cases did not align with ACI’s own internal records. Different staff members offered conflicting explanations, making it impossible to determine which—if any—version of events was accurate.

Equally concerning was the tone of several emails I received. Some of the communication was unnecessarily pressurising and wholly inappropriate for a regulated organisation. When I raised this as part of my complaint, ACI upheld this element and acknowledged that the communication I received did not meet their standards. While this admission was unavoidable, it also highlighted deeper issues around staff conduct, training, and oversight.

I submitted a formal complaint outlining the inconsistent information, the inappropriate communication, and the concerns around data accuracy. I provided a clear summary and set a reasonable seven‑day timeframe for a response. The deadline passed without acknowledgement, update, or engagement of any kind.

When a final response eventually arrived, it failed to address the majority of the issues raised. Aside from acknowledging the inappropriate emails, the remainder of the response was generic, lacked substance, and did not reflect the content or seriousness of my complaint. There was no explanation for the missed deadline, no clarification of the conflicting information, and no indication that any meaningful investigation had taken place.

From the initial SAR request through to the final response, the experience suggested systemic weaknesses in communication, data handling, and complaint management. At no stage did I feel that my concerns were understood, investigated, or taken seriously. Based on my experience, the organisation’s internal processes appear disjointed, poorly supervised, and far below the standard expected of a company operating in this sector.

Given the number of inconsistencies, the inappropriate communication that was upheld, and the lack of a meaningful investigation, I will be submitting this case to the relevant regulatory bodies for independent review. The issues I experienced go beyond simple error and raise concerns about data accuracy, internal oversight, and complaint handling standards.

After a very long frustrating time Izzy was extremely helpful and understanding and managed to solve our problem

Courteous, clear and efficient,

Absolutely diabolical bullies, hound you constantly wont listen to anything you say they make you feel dehumanised and depressed terrible people terrible company amd I bet half of these reviews are fake, if you look elsewhere like Google you will see how terrible this company is

EDF payment from the previous residents in the flat that I live in now - they didn't pay it - the dates they are referencing are the dates I didn't even move in yet
I emailed straight away saying - this wasn't me
I gave evidence (my EDF bill, my council tax, anything) just proving the dates when I moved in doesn't line up with their dates provided
ACI keep disregarded my evidence - not caring

Very helpful and understanding and very polite

The adviser was great, he even worked out the best repayment option that suits me.

Listened to what I was saying about my situation , actually cared , very helpful lady I think her name was Amanda but not sure , even when I got upset on her went out of her way to see what help she could get me for domestic violence , your lucky to have her

Rang up suicidal and helpless. Left the conversation relieved and feeling supported - never thought a debt collection agency could do that for me! The lady that answered, Kat, is amazing, and whoever gave her the job should also promote her asap!!!! Her intuitive and humane approach saved my life today. She was so kind, gentle, supportive and aware of support networks and processes she could activate to help me during this time, until I am healthy and safe enough to get back on track with my debt. Do whatever it takes to keep her, because Kat is the kind of person that is a part of the backbone of any environment they go into.

This matter arose solely because an invoice was sent to an incorrect email address, leaving us with no visibility of it. As soon as the invoice was actually received, it was paid immediately in full.

Despite this, the conduct of the debt collection agent was unnecessarily aggressive and condescending from the outset. Rather than establishing the facts, they chose to deliver a lecture on the “pitfalls” of non-payment—completely misjudged given the circumstances.

We have operated a mid-sized business for over 60 years, maintain multiple accounts with the utility provider, and have no history of outstanding balances. A basic level of due diligence would have made it clear this was not a case of avoidance, but a failure in billing communication.

The situation was further undermined by the fact that their contact number flagged as suspected spam, making the approach appear questionable from the start.

Even after the invoice was settled immediately, the tone remained poor, including unnecessary requests for proof of payment that should be traceable within their own systems.

Overall, an unprofessional and heavy-handed approach to a situation caused by their client’s error. This could—and should—have been handled with far more competence and basic courtesy.

Mohammed was absolutely amazing! After being cut off the first time I called, he really put me at ease and was able to explain all my options with me getting me to an affordable payment plan.

I spoke to a lady called Georgina who could not have been more kind and empathetic. She truly was lovely and helped me set up a repayment plan that was affordable and wouldn’t put me in any financial trouble. I’m very grateful for her help.

Advisor was amazing very helpful thank you

Working with blessing he was a breath of fresh air and focus his clients needs and kept me calm with everything we had to do and got it through in a professional manor but relaxed keeping my stresses to nothing

Good experience

I have anxiety and I like to have consistency with who I talk to so my anxiety don’t spike, lady and Tuli both made this very easy and manageable! And I appreciate aci for allowing me to ask for either of them two as I ring up so my anxiety doesn’t spike from talking and explaining my situation over and over again, so thankyou to lady and Tuli

Very helpful and understanding

This company brought a debt that was written off an a dro a year ago, they then recorded it as a fresh debt on my credit file 3 months ago as a new default, despite being given a copy of dro as proof they have spent 3 months telling me they are in process of sending debt back to creditor completely ignoring my complaint about what they wrote on credit file being illegal, ive got dozens of emails proving they ignoring my complaint, im now going to take it up with financial ombudsman, in case they say they can't trace me aci account ref 3448288 original creditor ref U7557926 !!! Im no longer dealing with this company and am going straight to Ombudsman and information comissisioner, as well as submitting damages with county court!