Neptune - Weybridge Recensioni 

141
TrustScore 5 su 5

4,8

10A Church Street, KT13 8DX Weybridge, Surrey, GB


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Valutata 5 stelle su 5

I called the weybridge store after an issue with an online order saying it wouldn't be delivered until September (it's July). Sophie was so helpful. She cancelled my order for me, found the item I nee... Leggi di più

Valutata 5 stelle su 5

Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplem... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di arredamento da giardino
  4. Arredatore d'interni
  5. Negozio di articoli da cucina
  6. Negozio di arredamenti per salotti

Informazioni su Neptune - Weybridge

Scritti dall'azienda

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informazioni di contatto

  • 10A Church Street, KT13 8DX, Weybridge, Surrey, Regno Unito

  • 01932 901 234

4,8

Eccellente

TrustScore 5 su 5

141 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(141)

2248 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Beautiful prints

Beautiful prints, great quality and immaculate finish.
Look fantastic as a pair, would highly recommend.
Great service from Neptune.

25 maggio 2023
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Risposta di Neptune - Weybridge

Thank you for your review, we look forwrd to seeing you again soon :)

Valutata 5 stelle su 5

What a fantastic service at Neptune!

What a fantastic service at Neptune! We bought some beautiful garden furniture at Neptune about 18 months ago and unfortunately the table wore badly. I sent just one email and photo to Neptune and, to our great delight, they offered to replace it with a new table immediately. You cannot have better customer service than that! I would like to add that we have bought a few pieces of furniture in recent times and are thrilled with everything – all beautiful and made for longevity. Yes you pay a bit extra but I have no doubt we will still be using it all in 20 years+!

22 maggio 2023
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Risposta di Neptune - Weybridge

Hi Anita, thank you so much for taking the time to leave a review. It is always great to hear about a lovely customer experience… just don’t leave it 20 years for the next one! See you soon, Chris.

Valutata 5 stelle su 5

I have had an excellent experience with…

I have had an excellent experience with working with Chris Budgen at Neptune Weybridge . Both as a developer and in my own home. The product design and exciting colour ways makes for a memorable kitchen, which will really add value to every home .

4 maggio 2023
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Risposta di Neptune - Weybridge

Hi Jo, it’s very kind of you to leave a review. Thank you very much and we look forward to working with you again soon! Best regards, Chris

Valutata 5 stelle su 5

Neptune Weybridge

The Neptune Weybridge team are all superstars! From customer service, kitchen designers to installation team and finishes with personal touches, they will go out of their way to make your kitchen installation and completion immaculate!
We absolutely love our kitchen and we can’t get enough compliments from family and friends… they’ve now all caught the Neptune fever!

25 aprile 2023
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Risposta di Neptune - Weybridge

Hi Irina, thank you so much for such a lovely review, I will certainly pass your kind words onto the team. We hope to see you in store sometime soon, best regards, Chris.

Valutata 5 stelle su 5

Neptune Weybridge - Outstanding

Neptune Weybridge have provided the most proactive and friendly service for our kitchen refit.

From working up the design, on site measure, manufacture and installation, every member of staff has been exemplary. We went through several iterations to get to the final layout, nothing was too much trouble.

Speed and accuracy of communication has been outstanding.

The quality of the kitchen is also of the highest standard, all oak and hand installed.

We couldn't recommend Neptune Weybridge enough.

13 marzo 2023
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Risposta di Neptune - Weybridge

Hi Rob, thank you for your kind words, it has been a pleasure working with you and we hope to see you again soon! Best regards, Chris

Valutata 5 stelle su 5

Great after sales service and help

Great service and help from Natalie and the team at Neptune Weybridge. Needed details of some replacement LED lighting and fittings. They very kindly
contacted head office, who promptly sent replacement part for free

21 marzo 2023
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Risposta di Neptune - Weybridge

Hi John, thank you for taking the tim eto leave a review, I will pass on your thanks to Natalie and comments to HQ. We hope to see you again soon. All the best, Chris

Valutata 5 stelle su 5

love love Neptune

Great product, great ideas, great choice, great service.... great ambience in store

7 marzo 2023
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Risposta di Neptune - Weybridge

Don’t forget great customers! Thank you for the review :) Chris

Valutata 5 stelle su 5

Excellent Help on Home Design

We worked with Shannon on home design services and had a wonderful experience! Shannon quickly understood our needs and the entire process felt easy and fun. So happy with our purchases and Shannon’s guidance along the way.

27 gennaio 2023
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Risposta di Neptune - Weybridge

Hi Holly, thank you so much for taking the time to leave a review for us, and our talented Shannon. I will pass on your comments and we hope to see you again soon! Thank you, Chris

Valutata 5 stelle su 5

Always a joy to visit

It’s always a pleasure to visit Neptune Weybridge. Staff are always so welcoming, friendly and helpful with Natalie promptly dealing with my curtain pole enquiry on this visit. A bonus this time was Thomas’s pop-up shop with an interesting selection of beautiful items all sourced from France, including lots of edible goodies, olive boards and utensils, cheese knives and linens. All beautifully displayed.

10 febbraio 2023
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Risposta di Neptune - Weybridge

Hi Heather, thank you so much for taking the time to leave a review, I will pass on your comments to Natalie and Thomas. We look forward to seeing you again soon! Chris

Valutata 5 stelle su 5

I put the wrong delivery address and…

I put the wrong delivery address and was able to change it easily by phone to a very helpful member of staff .

3 gennaio 2023
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Risposta di Neptune - Weybridge

Hi Marion, thank you so much for taking the time to leave a review. Best Wishes, Chris

Valutata 5 stelle su 5

Very good customer service …

It has been a pleasure to deal with Shannon at the Weybridge store over ordering some Chesil limestone flooring and Elcot wall tiles for my new build house. All the ordering and deliveries have gone according to plan thanks to Shannon's attention to detail. I would thoroughly recommend the Weybridge store. They have been very helpful and answered all my questions. The customer service that I have received has been excellent from Shannon and the team.

9 gennaio 2023
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Risposta di Neptune - Weybridge

Thank you for your lovely review, Nicky. It has been an absolute pleasure making your new build home a little more personal, and adding the Neptune look into your interior. We are looking forward to welcoming you in store again soon to discuss the next stages of your project. Thank you again! Best Wishes, Shannon.

Valutata 5 stelle su 5

Quality kitchen and brilliant service

I have been walking past the Neptune store in Weybridge for years so when we decided to reconfigure our ground floor and move our kitchen to make way for an open plan kitchen and dining space Neptune was our first choice. We came into the store with a budget in mind, and Nicole was so helpful in designing the kitchen I had dreamed of but never thought we could have within budget.
The process was simple from start to finish, and Nicole could not have been more accommodating and helpful. Everything happened exactly when Nicole said it would, which after a fairly stressful build was such a relief. We are so grateful and delighted with the result. Thank you so much!

15 dicembre 2022
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Risposta di Neptune - Weybridge

Hi Kellie, thank you so much for your review and kind words, which I'll be sure to pass onto Nicole. We hope to see you in store again soon :)
Thanks again, Chris.

Valutata 5 stelle su 5

Excellent Home Design Service

Having recently moved to an older house, we wanted some help with the conservatory which is open from the kitchen, forming part of that space and needing to link in but also needing its own identity. We wanted it to work as a dining area and cosy snug.
Natalie our design consultant was amazing. She helped us think through everything from new flooring to flexible dining (for our ever expanding extended family) and helped us get the most out of the snug area.
She listened to our thoughts and ideas and combined with her own, the end result is more than we could have hoped for. She also helped us to be more adventurous than we would have been on our own.
The floor tiles, furniture and colours she suggested have worked together to create a warm and welcoming space which we love to be in. She has worked complete magic and we are so happy that we used Neptune’s Home Design Service.
That in addition to the really good solid, quality of the furniture has been a winning combination.
Thank you Natalie and Neptune

17 novembre 2022
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Risposta di Neptune - Weybridge

Hi Sarah,
Thank you for such a lovely review, I will be sure to pass on your thanks to Natalie who I know enjoyed working with you. Be sure to pass on some photos of the finished space and we look forward to seeing you again soon.
Thanks again, Chris

Valutata 5 stelle su 5

Christmas Tablescaping Event

Beautiful tablescaping from Shannon and Natalie, really enjoyed watching them so effortlessly making stunning Christmas displays. Looking forward to putting their ideas to my own table this Christmas.

17 novembre 2022
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Risposta di Neptune - Weybridge

Hi Julie,
Thank you for attending one of our Christmas events, so nice to get lots of like-minded interior mad friends in! Will pass on your kind words to the team, hope to see you soon. Thanks again, Chris.

Valutata 5 stelle su 5

Very happy customers for 7 years

Very happy customers for 7 years

Chris, Sarah and the team are super helpful, knowledgeable and a real pleasure to work with.

16 novembre 2022
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Risposta di Neptune - Weybridge

Hi Jamie, thank you so much for your review and kind words, here’s to the next 7 years! Speak soon, Chris.

Valutata 5 stelle su 5

Interior Design magic - creating a lounge we love

We came to Neptune for some help on the colour paletter for our new (old) house. In particular, we needed help with the lounge, which had a large original fireplace which was a feature, but not a pretty one. Shannon, one of the Interior Designers was a superstar. She helped us with the colour palette and the layout, creating beautiful mood boards that inspired us. Once we had the vision, it was easy to bring it to life - we got the walls painted, then Shannon & the team arranged for the furniture we had chosen to be delivered and placed in situ.

It was a super service from start to finish - I think paying £350 to have an expert help you choose colours and design the layout of a tricky room - is so worthwhile. You then have confidence to bring it to life. We absolutely LOVE it now and can't thank Shannon & the team enough.

15 settembre 2022
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Risposta di Neptune - Weybridge

Thank you so much for your review and kind words! I will certainly pass on your comments to Shannon and the rest of the team, we hope to see you again soon. Thank you, Chris

Valutata 5 stelle su 5

Beautiful piece of furniture

Beautiful piece of furniture, delivered on time by two men who were polite and professional. Very helpful company to deal with, no complaints at all !

27 settembre 2022
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Risposta di Neptune - Weybridge

Hi Barbara, thank you for your review, I will pass on your comments to the team. Thanks again and we hope to see you again soon. Chris

Valutata 5 stelle su 5

My dream kitchen!

Paul from the Weybridge store helped us plan our kitchen from start to finish. Nothing was too much trouble. I knew the look I wanted but he was so helpful in planning the layout and adding all the finishing touches. It was so easy and stress free and the end result is a dream kitchen.

21 settembre 2022
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Risposta di Neptune - Weybridge

Hi Sarah, thank you so much for your review and kind words, it was such a pleasure working with you. I can't wait to see the finished kitchen! Thank you and speak soon, Paul.

Valutata 5 stelle su 5

I’ve been so pleased with the quality…

I’ve been so pleased with the quality and design of our kitchen, it’s now my favourite room. Working with Paul was brilliant - I felt he was helpful on budget and his layout suggestions I am very grateful for. Everything makes sense in how we use the space. I couldnt recommend enough.

10 agosto 2022
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Risposta di Neptune - Weybridge

Hi Gemma, thank you so much. Working with you on your kitchen was a pleasure, I hope you will enjoy your kitchen for many years to come. We look forward to seeing you again soon. Kind Regards, Paul.

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