Sofas & Stuff Recensioni 5.214

Friendly delivery from Ryan. Great footstool

This is our second sofa from Sofas & Stuff and both fully meet expectation. The latest one is so sumptuous! We were kept fully informed at all stages of the process and the delivery by Dave and Shane was excellent: stress-free and efficient.

I recently ordered some carcasonne fabric from the wonderfully helpful team at Redbrick. Dominic Wright could not have been more patient as I twice had to alter the delivery details. He was on to it and rang back when he said he would.
I was most impressed with the whole experience at Redbrick. Thank you.

We bought our corner sofa from the Bury St Edmunds store. We visited the shop at least four times and Kelly did an amazing job helping us find the right sofa and the right fabric. What the staff clearly understand is that sofa buying is a process and it takes time to know what you are looking for. A big thank you to Kelly for sharing your knowledge of the high-quality fabrics available to us, and for having incredible patience. We now have an amazing piece of furniture which should stand the test of time.

We bought a sofa from the Mere Green store yesterday by accident 😀
Went in for a little look around and bingo !
Libby the store manager and her colleague were very friendly and helpful .
We look forward to the delivery in June .

Sofas and Stuff have been fantastic from start to finish.

Their staff in the Tunbridge Wells store (especially Lisa and Martina) gave us so much of their time and advice throughout our several trips in to look at sofas and fabrics. They never seemed to tire of us and were happy to continue the hunt for the perfect material on their own and have new swatches ready for our next visit.

We have just had three sofas delivered. They are as beautiful as we hoped. Martyn and Jake, who delivered and unpacked them, couldn't have been more helpful. They got everything in place, tidied up afterwards, and moved all our existing furniture back to its rightful home. A delightful pair who were a credit to the business.

All in all, although Sofas & Stuff are definitely more pricey than regular high street furniture stores, the quality of the sofas is second to none and I expect them to last for many, many years.

Great service from start to finish. Thanks to all of the ladies in the Tun ridge Wells store and to Gary and Stuart for their friendly, prompt and friendly delivery. We love our new sofas.

Sadly we had a couple of issues with our Sofa but I must say without any hesitation the help and support from customer services especially the lovely Hayley was exceptional from the very start.

It is very rare to find Customer Support that goes above and beyond to help solve the problem.
The situation was resolved and I would like to thank Customer services especially for making it an easy , helpful experience. THANK YOU

They deserve a Bonus if any of the people holding the purse strings reads this review !!

We ordered a sofa from the Leeds showroom. From our first visit Nick and his team were very helpful and provided great advice regarding sofa choices and fabrics. They sent us digital images showing different fabrics on sofas within our room at home. When the sofa was delivered there were a few issues with it, however these were resolved in a courteous, friendly and professional manner by Hayley and her team in Customer Support. We would not hesitate to recommend Sofas and Stuff and will be buying from them again! 😊

Brilliant experience from start to finish. Caitlin at the Battersea location was incredibly helpful & patient. Our armchair & footstool were ready within about 2 months and the delivery process was smooth — great communication, on-time and the delivery team (Martyn & Jakob) were fantastic. We love our new armchair, thank you!

Bought two sofas from Tunbridge wells.
Delivery communication excellent and beautiful care of the sofas and positioning in the house. Super friendly and was 6.45 am! Thanks to David and Shane.

We love our new sofas! The service we received from start to end has been professional, not pushy or judgmental and we all felt we were able to make an informed decision. We received fabric samples promptly and upon returning to the shop in Henley were greeted by knowledgeable and friendly staff. We also used the measuring service to ensure our sofas would fit . The delivery was in the timeframe given and so far we have been very happy with our sofas.

David and Shane have just delivered and fitted new seat cushions and footstool. Great guys. Arrived spot on time. Explained how to maintain cushions and how the stain guard guarantee works. Fantastic service.

As a high end furniture retailer I expected exemplary service however from first visiting the Cheltenham store in January to finally receiving my new sofa yesterday, the experience has been extremely disappointing.
Staff in the Cheltenham store were poorly trained and unprofessional and not able to offer the “design experience” promised on the website. Mistakes were made during the order process leading to me being overcharged. I felt I could no longer have confidence in the Cheltenham Branch so went to the Stroud branch instead. My experience here was much more what I had expected so I placed my order and was told to expect delivery in mid March. When I had heard nothing by 24/3 I chased to be told there was a delay on my order so delivery wouldn’t take place until 8/4. Rather than simply put a bad review online, I took the time to write to the Director about my experience and requested a refund of my delivery charge as an apology. Instead I have just received a curt response with no apology or refund!
My sofa is lovely and the staff who delivered it were great but the service in the stores and from head office leaves much to be desired so I would not recommend shopping with this company.

Very helpful customer service from showroom right through to despatch admin and delivery. Delighted with my two Rye sofas which are the ideal small size for my room but are big enough to lie down on full stretch! Sofas and stuff went the extra mile helping me choose fabric, being very understanding when my father died just as my sofas were to be delivered and delayed delivery for me for several weeks and when delivered Martyn and Jake were lovely too, even taking their shoes off at the front door. Can thoroughly recommend Sofas and Stuff.

In store team in Henley (Alicia) was extremely helpful, knowledgable and patient! Options were fully explained. Alicia and other Henley store colleagues were helpful and prompt in addressing telephone and email queries around the time of placing the order.

Lead time from order to delivery was quite long (2 months) but was completely in line with expectations and estimates we were given at the time of order. This timeline seems reasonable for a ‘built to order’ product.

Delivery worked out well. Delivery date was easy to book, good communication about delivery arrangements and a time-slot given the day before. Delivery team (Gary and Stuart) was great. They let us know when they were 30mins away and arrived within the communicated time-slot. Gary and Stuart were helpful, friendly and very respectful of our property and new sofa. They remained good humoured despite our access (narrow door and hall) not being the easiest!

Sofa was pricey but reflected in the quality, which is excellent. We are very happy with our new sofa and the service we received.

Great service from initial order to delivery. Martyn and Jake delivered on time, set everything up with minimal fuss. We are really happy with everything. Thank you Sofas and Stuff!

From the first time that I visited the showroom at Frittleworth in Sussex, Suzanne could not have been more helpful. We had an excellent reception, and were given time to consider the options available to us over a coffee. Once we decided on the sofa that we wanted, Suzanne helped enormously in organising a visual to understand how it would look, and was on hand throughout the process until delivery. On the day of delivery, David and Shane were excellent and even with tricky access, ensured that the sofa got safely delivered to our room of choice. Once they had it up to the flat, they carefully unpacked and set the sofa up to showroom standard, explaining the care process. Even when there was a slight mistake on the cushions delivered, everyone was on hand to correct the issue in good time. I would highly recommend Sofas & Stuff to anyone looking for a high quality home furniture. We will be back for a bed soon!

From the moment we went to the store the service was exceptional. Kelly from the Bury St Edmunds store was professional, knowledgeable and friendly and was happy to spend time helping us to choose our furniture and fabrics. Delivery was today, exactly the time scale we were given. Communication from the team, David and Shane, was excellent and they arrived at the exact time promised. Shane and David positioned and unpacked the furniture with great care and consideration for our home. They were friendly and professional and a delight to work with. Thank you for a stressless time!! We are thrilled with our new sofa and chairs which are beautiful and of very high quality. Sofas and Stuff are an excellent company to deal with from start to finish and I would highly recommend them to everyone.

We have been delighted with the professional and personable service of Emily Kennedy at your Mere Green store. This, in addition to the quality of the merchandise, has made the buying of furniture a pleasurable experience. Thank you, from Claire and Geoff Bolton.