Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The staff at Neptune Weybridge are absolutely fantastic and go the extra mile in helpfulness. I recently ordered a Brompton floor lamp through the store. They gave me an accurate expected arrival... Leggi di più
L'azienda ha risposto
It has been a pleasure to deal with Shannon at the Weybridge store over ordering some Chesil limestone flooring and Elcot wall tiles for my new build house. All the ordering and deliveries have gone a... Leggi di più
L'azienda ha risposto
UPDATED Following my earlier very negative one star review regarding Neptune mat emulsion I've had excellent customer service from Chris at the Weybridge branch. I've been given a full refund and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di arredamento da giardino
- Arredatore d'interni
- Negozio di articoli da cucina
- Negozio di arredamenti per salotti
Informazioni su Neptune - Weybridge
Scritti dall'azienda
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informazioni di contatto
10A Church Street, KT13 8DX, Weybridge, Surrey, Regno Unito
- 01932 901 234
4,8
Eccellente
135 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Neptune - Weybridge
Hi Paul, thank you for your 4 star review of Neptune, we hope to see you in store again soon. Best Regards, Chris
Neptune Roman Blinds
Delighted with my recently installed blinds!
Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions.
The lead time for the measuring company was pretty long I won’t lie but thankfully Fiona managed to turn around the install timeline to speed things. I opted for the Roman blinds in Natural Linara, a beautiful weave, very soft & excellent quality.
The fitters were amazing, in & out in no time & very professional.
19 maggio 2026
Non scritta su invito
Risposta di Neptune - Weybridge
Hi, thank you so much for your lovely review and sharing your experience. I'll review the measuring timeline and pass on your comments to Fiona and the fitting team. Thanks again, Chris
Excellent staff, beautiful products
The staff at Neptune Weybridge are absolutely fantastic and go the extra mile in helpfulness.
I recently ordered a Brompton floor lamp through the store. They gave me an accurate expected arrival date and contacted me on its arrival. In store they assembled it and on my request displayed it in one of their room sets so I could check it out in context.
The floor lamp is beautiful, just what I hoped. And I have gone away very happy with my purchase and with the service I received in store.
Excellent store, beautiful products.
21 maggio 2026
Non scritta su invito
Risposta di Neptune - Weybridge
Hi Elie, thank you for your lovely review, we do have a fab team, but we also have lots of lovely customers too! I'll happily pass on your comments to the team, we hope to see you soon... best regards, Chris.
Really helpful staff who sorted my…
Really helpful staff who sorted my issue with head office & organised a replacement free of charge. V friendly & efficient in store which is in marked contrast to my experience in the Guildford & Wimbledon branches recently.
21 maggio 2026
Non scritta su invito
Risposta di Neptune - Weybridge
Hi, thank you for taking the time to leave us a review, I'm glad we managed to help reslove your issue. For any other queries, please feel free to contact the store again on 01932 901234 and we'll happily be of assistance. We hope to see you in store soon, thanks again, Chris.
Neptune Mat Emulsion - Durability
UPDATED
Following my earlier very negative one star review regarding Neptune mat emulsion I've had excellent customer service from Chris at the Weybridge branch. I've been given a full refund and my concerns have been passed to Neptune Head Office for their comment.
In MY experience, the paint isn't as durable as I believe it should be. That said, the colours are absolutely stunnjng and coverage is amazing. Worth taking a look if you're looking for something a little different from the standard brands.
16 aprile 2026
Non scritta su invito
Risposta di Neptune - Weybridge
Thank you for sharing your experience. We are sorry to hear the paint did not meet your expectations for your cloakroom, despite liking the color. We appreciate you bringing this to our attention and would like to discuss this further if you'd please call me on 01932 901234 to discuss a possible solution. Many thanks, Chris
I recently bought bedroom furniture…
I recently bought bedroom furniture from Neptune in Weybridge and had a very positive experience. Sophie was extremely helpful in-store and was welcoming and knowledgeable. The furniture is lovely and I’m delighted with both its design and overall quality.
25 aprile 2026
Non scritta su invito
Risposta di Neptune - Weybridge
Hi Kate, thank you so much for taking the time to leave us a review, much apprecited. I'll happily pass on your kind words to Sophie too, we look forward to seeing you again soon. Best regards, Chris
Artificial Flowers
Popped in to get advice on artificial flowers. Great selection and knowledgeable staff and came away with lots of ideas. Great service! Would highly recommend.
18 aprile 2026
Non scritta su invito
Risposta di Neptune - Weybridge
Thank you for your wonderful review. We’re delighted to hear you enjoyed browsing our selection of artificial flowers and found the team knowledgeable and helpful. It’s great to know you left feeling inspired, and we truly appreciate your recommendation.
All my best,
Amy at Neptune Support Office
A dream kitchen come true
Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was to perfection, making onsite tweaks to ensure everything came together which was extremely rewarding. Thank you!
27 novembre 2025
Risposta di Neptune - Weybridge
Dear Manie & Sarah, thank you so much for taking the time to leave a review, I'll be sure to pass on your comments to Nicole, Darren & Jake. Thanks again and we hope to see you soon, Chris.
Risposta di Neptune - Weybridge
Hi Rachel, thank you for taking the time to leave us a review, we hope to see you again soon. Best Regards, Chris
Excellent customer service
Excellent customer service - the staff went above and beyond.
We have been using the Weybridge branch for several years and based purely on this transaction alone I will never go elsewhere. Sophie Elkin is a credit to your organisation.
27 febbraio 2026
Non scritta su invito
Risposta di Neptune - Weybridge
Hi David, thank you for your lovely review, we're very lucky to have Sophie as part of our great team. Thanks again, Chris.
The furniture is beautifully designed…
The furniture is beautifully designed and crafted, staff in the stores are knowledgeable and helpful and the delivery team are punctual and couldn’t be more helpful. Highly recommend Neptune.
18 febbraio 2026
Non scritta su invito
Risposta di Neptune - Weybridge
Hi, thank you for taking the time to leave us a lovely review. We hope to see you in store again soon, Chris.
Weybridge Store
It’s always such a pleasure shopping at Neptune Weybridge. The team are incredibly friendly, helpful, and knowledgeable. The support and advice we’ve received from Sophie, Fiona, and Josh has been remarkable and is one of the main reasons we keep returning. Highly recommended!
29 gennaio 2026
Non scritta su invito
Risposta di Neptune - Weybridge
Thank you so much for our lovely review, I'll happily pass on your comments to our fab team, and we hope to see you again soon... Best regards, Chris.
Best delivery service I’ve ever had
Bought the Moreton table and absolutely love it, but this was matched by the excellent service throughout from Neptune. Very professional Neptune colleagues delivered, assembled and advised on use and care of the table. Excellent job all round!
18 dicembre 2025
Risposta di Neptune - Weybridge
Hi Rob, thank you for your review, I'll pass on your kind words to the driver team. Hope to see you again soon! Best Regards, Chris.
Enthusiastic, creative and knowledgeable
Enthusiastic, creative and knowledgeable staff who went above and beyond in helping us choose our new living room furniture. Hours were spent in the Weybridge store experimenting with cushion combinations. Thank you Sophie. Loving our new lounge. The cushions are perfect!
11 settembre 2025
Non scritta su invito
Risposta di Neptune - Weybridge
Hi Sarah,
Thank you so much for leaving us a review. It will give me great pleasure to pass on your comments to Sophie. We hope to see you again soon, Chris
Friendly and warm welcome along with…
Friendly and warm welcome along with knowledgeable staff...Very pleased with all the furniture and the delivery gentleman were very friendly and helpful !
11 dicembre 2025
Risposta di Neptune - Weybridge
Hi Mike, thank you so much for your review and kind words which I'll be sure to pass on. Thanks again and we look forward to seeing you in store again soon. Best regards, Chris
Risposta di Neptune - Weybridge
Hi Ali, thank you for taking the time to leave a review, we hope to see you again soon. Best regards, Chris.
I was visiting Weybridge and happened…
I was visiting Weybridge and happened to go into the Neptune store on the High Street. Every assistant in the shop was friendly, smiling, helpful and efficient. I was not purchasing expensive, items but the assistance I received was as good as I think it would’ve been had I been purchasing a very expensive item.
22 novembre 2025
Risposta di Neptune - Weybridge
Hi, thank you very much for taking the time to leave a review after your visit, it is much appreciated. I'll happily pass on your comments to the team, thanks again Chris.
Great service …
Great service and help coordinating items and footstool for a lounge revamp
21 novembre 2025
Non scritta su invito
Risposta di Neptune - Weybridge
Hi, thank you so much for your review and kind words, we hope to see you again soon. Best Regards, Chris.
Profesdional delivery by Sean and Moses
The delivery by Sean and Moses was first class. Polite, efficient and clearly a good driver to be able to back into my tight driveway:-)
31 ottobre 2025
Non scritta su invito
Risposta di Neptune - Weybridge
Hi Dan, thank you for the review.
We'll be sure to pass on your message to the driver team.
Have a lovely weekend :)
Lovely helpful and professional staff.
18 ottobre 2025
Non scritta su invito
Risposta di Neptune - Weybridge
Hi Samantha,
Thank you for taking the time to leave a review, it will give me great pleasure to pass on your comments to the team. Best regards, Chris
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.