Neptune - Weybridge Recensioni 

141
TrustScore 5 su 5

4,8

10A Church Street, KT13 8DX Weybridge, Surrey, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I called the weybridge store after an issue with an online order saying it wouldn't be delivered until September (it's July). Sophie was so helpful. She cancelled my order for me, found the item I nee... Leggi di più

Valutata 5 stelle su 5

Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplem... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di arredamento da giardino
  4. Arredatore d'interni
  5. Negozio di articoli da cucina
  6. Negozio di arredamenti per salotti

Informazioni su Neptune - Weybridge

Scritti dall'azienda

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informazioni di contatto

  • 10A Church Street, KT13 8DX, Weybridge, Surrey, Regno Unito

  • 01932 901 234

4,8

Eccellente

TrustScore 5 su 5

141 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(141)

2253 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Goes that extra mile!!

my package was carefully and most beautifully wrapped. It was marked Fragile as it contained glassware and delicate foliage.
The courier was most courteous and handed me the packages with care.
Neptune is very special. A little more expensive but my word worth every extra penny.

16 gennaio 2025
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Maggi, thank you so much for taking the time to leave a lovely review! Best regards, Chris

Valutata 5 stelle su 5

Exceptional Assistance at Neptune: A Floral Delight

I recently paid a visit to Neptune in Weybridge with the intention of acquiring a vase and a selection of their high-quality artificial flowers. Admittedly, my eye for such matters is not the sharpest, but I was fortunate to receive assistance from Georgia in-store. I must commend the exemplary service she provided. Her help in selecting both a vase and flowers was truly exceptional. With a discerning eye for detail and an impressive knowledge of the products, she quickly identified options that perfectly suited my needs. Georgia's professionalism and commitment to customer satisfaction were evident throughout our interaction. She demonstrated a remarkable understanding of both aesthetics and functionality, which made it easy for me. Such outstanding service deserves recognition, thank-you. I went back in two days later for a second!

4 gennaio 2025
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Martin, thank you so much for taking the time to leave a lovely review. I will happily pass on your comments to Georgia, who we are lucky to have on the team. Happy New Year, and we hope to see you again soon. Best Regards, Chris

Valutata 5 stelle su 5

Excellent service from Tracey at…

Excellent service from Tracey at Neptune in Weybridge. Bought 4 lovely barstools and Tracey took it upon herself to have them delivered to the store so that we could pick them up before Christmas, rather than waiting for Neptune to deliver in January. Lovely store with a good personalised service.

19 dicembre 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Bernard, thank you so much for your review, I will pass on your kind words to Tracey today. Thanks again and we hope to see you again soon. Best Regards, Chris

Valutata 5 stelle su 5

Fantastic help and support from Fiona…

Fantastic help and support from Fiona the Home Designer at the Weybridge store. I've ordered several furniture items and have been very happy with the service from all the team and the products. Most recently Fiona has guided me through choosing curtains and blinds for 3 rooms. Her expert help and support was invaluable, plus several phone calls and emails to ensure that I was totally happy with the final choices. I am delighted with the end result! Thanks so much!

12 novembre 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Louise, thank you so much for your lovely review. I will happily pass on your comments to Fiona who'll be delighted you took the time to leave a review, she showed me some pictures and everything looks fab. We hope to see you again soon, and thanks again, Chris.

Valutata 5 stelle su 5

Excellent service

Excellent service from ordering to delivery. We are delighted with our new dining chairs. High quality, beautifully made.
Very helpful staff in the store. Delivery was outstanding.
It is always an enjoyable experience visiting the store.

26 ottobre 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Stephanie, thank you so much for taking the time to leave a review. It will give me great pleasure to pass your comments onto the team, we look forward to seeing you again soon. Thank you, Chris

Valutata 5 stelle su 5

Fabulous shop

Fabulous shop, fabulous staff and fabulous service! What can I say … I just love popping into Neptune for gifts and always come away happy with my purchases! Helpful and friendly staff and beautiful gift wrapping. Recently attended a workshop to make Christmas wreaths and was blown away with the quality and service. Thank you team for a wonderful experience!

5 dicembre 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Michele, thank you so much for taking the time to leave a review. I’ll pass on your kind words to the team and Lisa the florist. We hope to see you again soon, Chris.

Valutata 5 stelle su 5

I can't say enough about Tracey from…


I can't say enough about Tracey from Neptune! She truly went above and beyond to ensure our delivery arrived on time, and her level of dedication was evident every step of the way. From the moment we spoke, it was clear that Tracey was not only knowledgeable about the delivery process, but also deeply committed to providing excellent customer service. She took the time to answer all of our questions, kept us updated, and made sure everything went smoothly. When the furniture arrived, it exceeded our expectations—it's absolutely beautiful! We couldn’t be happier with both the product and the service. Thank you, Tracey, for making this experience so seamless and enjoyable!
Molly and Andy

23 novembre 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Dear Molly & Andy, thank you so much for taking the time to leave a review for the store and your kind words about Tracey - I will be sure to pass on your comments. Thank you again, and we look forward to seeing you soon. Best Regards, Chris

Valutata 5 stelle su 5

Second Kitchen

We recently bought our second kitchen from Neptune in Weybridge and we love it. Having installed a Neptune kitchen a few years ago (again from Neptune, Weybridge), when it came to our new home in Cornwall it was a no-brainer - we had to get another! This was because nothing matches up to not only the quality of the units, but also the customer service and design skills of Paul and his team in Weybride. So, we were so happy when Neptune said they could deliver and install in Cornwall.
Highly recommend both the Neptune kitchens and the Weybridge store.
Our new kitchen looks amazing and should last for years!! Money well spent. Thanks Paul!

1 ottobre 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Matthew, Thank you ever so much for your kind words and praise, which I'll happily pass onto Paul and the team. Thanks again, take care and we look forward to seeing you again soon. Best Regards, Chris.

Valutata 5 stelle su 5

Emma & Al, Thames Ditton

My husband and I searched around for a new kitchen for 2 years! We landed on Neptune and WOW we are so pleased with our choice as our kitchen is beautiful and we love it. We went for a Suffolk kitchen with an island and marble top. From meeting Chris in the Weybridge branch we knew this would be a smooth, professional experience and we were right. The units are very good quality and it all compliments my old house beautifully. Highly recommend.

2 settembre 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Emma, thank you so much for taking the time to leave us a review. It was a pleasure working with you on your lovely kitchen, which looks amazing now finished. Thanks again and hope to see you again soon. Chris

Valutata 5 stelle su 5

Moodboard Workshop

It was really lovely to meet Fiona for the Mood-board Workshop. Looking at material samples, paint samples, and hardware gave me the opportunity to pull together ideas for my future bedroom, and with Fiona's help presenting them in a beautiful way.

6 luglio 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Steph, thank you for taking the time to leave a review, I’m glad you enjoyed the workshop and we hope to see you again soon. Best regards, Chris

Valutata 5 stelle su 5

We recently had our kitchen refitted…

We recently had our kitchen refitted and I was very impressed with the professionalism and service from everyone at Neptune in Weybridge, but in particular Nicole. The cabinets themselves are beautifully made and were installed with great attention to detail. Delighted with my new kitchen, it's truly beautiful!

20 maggio 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Charlotte, thank you so much for taking the time to review us and in particular your kind words about Nicole, which I'll be sure to pass on. Thank you again and we hope to see you soon, Chris.

Valutata 5 stelle su 5

I have Just had my kitchen redone by…

I have Just had my kitchen redone by Neptune and it has been a fantastic experience. The staff involved at every stage have been kind, considerate and helpful. The work done in a timely manner and to the highest standard. Darren the Project Manager and Fitter and his whole team have been amazing. I highly recommend this company.

10 aprile 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Stephanie, thank you so much for your review and kind words. I will of course pass onto the team and in particular Darren. Thanks again and we look forward to seeing you soon. Chris

Valutata 5 stelle su 5

This is the third Neptune kitchen I…

This is the third Neptune kitchen I have bought and I keep returning because the quality is unbeatable!
The staff at Weybridge couldn't have been more helpful, from the beginning of the process to continuing after it has been installed. I couldn't recommend more highly, if you want a beautiful new kitchen and any Neptune cabinets.

4 aprile 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Thank you Vanessa, I can't wait to pop in and see it all finished!

Valutata 4 stelle su 5

Npetune Kitchen

Editing this review in May 2025 to say that once my kitchen was finished it is fantastic and I do love it. It took a little work getting there but worth it in the end and I would probably still go back to Neptune if I wanted another! Chris Budgen was a real help in getting things sorted! In the process of having a kitchen fitted by Neptune. This is my 2nd kitchen from them. First was fine. This experience has been terrible. 7 weeks with no kitchen, still not finished, numerous design errors and problems and no-one seems willing to sort this. Seems that unless I am chasing them and following up (which is hard to do when at work) that nothing gets done. I no longer feel able to recommend them as I would have at one stage

9 aprile 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Dear Sarita, I am well aware your second experience has fallen short of your first and can only apologise. I will however make sure everything is finished to the high standard you would expect, as quickly and professionally as we can. Best regards, Chris

Valutata 5 stelle su 5

Dream kitchen !

I now have my dream kitchen. After many visits to the store in Weybridge where I met Paul, I chose the Suffolk kitchen. We are so happy with the quality and the design. I cannot express how patient and helpful Paul has been with everything , even problems that arose with the building work. Paul was always at the end of the phone to help resolve any issues and offer advice he walked me through so many decisions and has over the time spent hours with me . So very grateful for his time and patience.I cannot fault anything about the kitchen it is everything I have always wanted. So much so we have had the utility room installed by neptune and are also having the bootroom, pantry and office installed by neptune , all designed by Paul . A big thank you to the fitters, Darren and Jake who have been meticulous in the installation and very hardworking.
I feel so grateful to have had such a wonderful team, headed by Paul and the investment has been worth it.

30 marzo 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Alison, we are really happy you love the kitchen too! Thank you for taking the time to leave us a lovely review, I will pass on your kind words to Paul, Darren & Jake. Best regards, Chris

Valutata 5 stelle su 5

Great personal service and helpful…

Great personal service and helpful advice by Tracey in Weybridge

17 marzo 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Catherine, thank you so much for taking the time to leave a review, I will happily pass on your kind words to Tracey. Thank you and see you soon, Chris.

Valutata 5 stelle su 5

Gorgeous

This is our first full timber, handpainted kitchen. We love it. And dealing with Bronwen from the Weybridge showroom was a delight. She designed a gorgeous kitchen.

14 marzo 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Thank you so much for your review, we can't wait to see some pictures! I will pass on your comments to Bronwen and we look forward to hopefully seeing you again soon. Best Regards, Chris

Valutata 5 stelle su 5

Tracey at Neptune Weybridge went above…

Tracey at Neptune Weybridge went above and beyond and not only provided friendly, efficient service, but also delivered the paint to my door. Absolutely brilliant. Thank you for making this purchase such a breeze

11 marzo 2024
Non scritta su invito
Logo di Neptune - Weybridge

Risposta di Neptune - Weybridge

Hi Ella, Thank you for taking the time to leave a review and your kind words, which I'll of course pass onto Tracey. We look forward to seeing you in store again soon. Best regards, Chris.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più