Jonathan - House Manager of Holly Place, Cobham. This is another review for Jon for his ongoing kindnesses and thoughtfulnesses towards my mother and the other residents of Holly Place. He has gon... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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From Millie and her team especially Evie an Joanne they give an excellent 5* service ale Ways come with a friendly smile and a little chat then we usually leave them to get on with cleaning etc and... Leggi di più
Mum moved into Orchid Place earlier this year, after health problems meant she couldn't live in her house any more. Kelly and Chas made the application and move in very simple, and Jane takes wonderfu... Leggi di più
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We were so happy to move into our apartment at Orchid Place Exeter five weeks ago. We would like to thank the Sales Team Kelly and Chas, especially Kelly who has been helping us from when we reser... Leggi di più
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Dettagli dell'azienda
- Costruttore di case
- anche in
- Agenti immobiliari
- Azienda per la gestione delle proprietà immobiliari
- Casa di riposo
- Complesso residenziale per anziani
- Impresa di costruzioni
Scritti dall'azienda
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Scritti dall'azienda
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Informazioni di contatto
100 Holdenhurst Road, BH8 8AL, Bournemouth, Regno Unito
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,7
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I am a homeowner at Jameson Gate
I am a homeowner at Jameson Gate
Nick Aitchison is my house manager
I enjoy living here because
Pan Lambert: living her is easy comfortable and friendly.
10 ottobre 2026
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Risposta di McCarthy & Stone
Dear Pam
Thank you for your review regarding Jameson Gate, a McCarthy & Stone development in Scotland,
Thank you for your kind words about the House Manager Nick. We will ensure he sees your review
Kind Regards
The McCarthy & Stone Team
Jameson gate
Jameson gate, house manager Nick Aitchison
I have been here over a year, and am very impressed with the management, the community facilities, the site of the flats. We have an excellent bus service in Edinburgh, past our door. Also good shops within walking distance.
My flat is warm, light and plenty of room for one person. Guest facility beautifully maintained. Our manager is always helpful., I think goes beyond his remit,in helpfulness and encouragement.
13 ottobre 2026
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Risposta di McCarthy & Stone
Dear Lyz
Thank you for taking the time to share your feedback. We are delighted to hear that you have enjoyed your first year at Jameson Gate a McCarthy & Stone development in Edinburgh and that the community, facilities, location, and your apartment have all contributed to such a positive experience.
It is especially pleasing to hear your kind comments about the House Manager Nick. We are be sure to pass on your praise. It's lovely to know that their helpfulness, encouragement, and support have made such a difference to your experience.
Thank you again for your recommendation and for being such a valued member of the community. We wish you many more happy years in your home.
Kind Regards
The McCarthy & Stone Team
Was very stressed about moving but it…
Was very stressed about moving but it was the best move I have ever done staff very helpful and explained everything reassuring me they were always there if needed other residents very and welcoming settled in lovely lots going on x
13 ottobre 2026
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Risposta di McCarthy & Stone
Dear Viv
Thank you for taking the time to leave your review.
To help us pass on your feedback, would you mind letting us know which development you are referring to?
Thank you again for your kind review. We look forward to hearing from you
Kind Regards
The McCarthy & Stone Team
MS replied to my post of yesterday and…
MS replied to my post of yesterday and this is my reply:
Whilst I have never been a Leaseholder of a MS retirement apartment, I do have first hand experience to support my original post. 14 years ago my best friends parents moved into a new MS retirement apartment. After 5 years, the annual service charge was increasing every year at a more than expected amount and, now, after 14 years, the service charge is 9,400pa., increasing every year. They are both aged 80 and now realise the financial nightmare that their children/beneficiaries will have to cope with, once the apartment becomes vacant.
Many true life stories have been published in The Daily Telegraph, The Guardian and The Times regarding the appalling resale values that the beneficiaries face when trying to sell the Lease. The Guardian article published a story in October 2019, where a son inherited his Dad's Lease. In 2007, Dad paid 161,950 for the Lease, over a 2 year period from 2017 to 2019, the son only received one offer and that was a cash offer of 28,000 so, over a 12 year period, the Lease showed a LOSS of 133,950 pounds.
Since the early 2000s, MS have continually built blocks of purpose built retirement apartments, which I feel has now created the very negative situation that beneficiaries find themselves in. In East Sussex, MS are currently building a new block of retirement apartments, yet a very short distance away, there is a block of 45 apartments, where 19 are unoccupied.
My daughter lives in Liphook, Hampshire, where a MS estate of apartments are currently being built. On the front of the hoarding, a advert states that MS are now offering - shared ownership - as a option when buying the Lease.
Now, shared ownership is a very misleading term and a total myth because, as it's impossible to buy/own a individual apartment, even if the Leaseholder increases their share to 100%, there will never be any form of ownership of the apartment, as they will just be a Leaseholder for as long as they remain in the apartment.
I understand that Leases for SO purpose built retirement apartments are now proving more problematic to sell that the current situation when trying to sell a "standard"
Lease for a retirement apartment.
In a short space of time from now, I can see Leases that are currently up for sale for 45/50/60,000 pounds and
annual service charges in excess of 8,000 pounds, will have a sale market value of ZERO.
13 ottobre 2026
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Risposta di McCarthy & Stone
Dear Edward Curtis,
Thank you for taking the time to share your views.
We note from your review that you have not personally owned or lived in a McCarthy & Stone property. Whilst we recognise that you have formed your opinions through observing the experiences of others, individual circumstances relating to service charges, property values and resales can vary significantly depending on factors such as location, property condition, local demand and wider market conditions.
Service charges are governed by legislation and support the ongoing running, maintenance and safety of developments. We understand that these costs, along with resale values and timescales, are topics on which people hold strong views.
Many of our homeowners tell us they value the independence, security, community and lifestyle our developments provide, and we remain committed to supporting customers and their families throughout their journey with us.
Thank you again for sharing your perspective.
The McCarthy & Stone Team
Although my Mum’s experience as a…
Although my Mum’s experience as a resident in a Retirement Plus development (Monument Place in Salisbury) was really positive, we are now trying to sell her flat as she has had to move to a care home. This is proving very difficult. Meanwhile we are stuck with management fees which McCarthy & Stone won’t reduce. The company needs to take a serious look at the business model and provide a repurchase route, stop building new developments in areas where empty flats aren’t selling, and reduce service charges on empty properties. They sell a lifestyle of thriving communities but these communities will gradually disappear as relatives are unable to sell empty flats.
13 ottobre 2026
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Risposta di McCarthy & Stone
Good morning
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience has not met your expectations and appreciate you bringing your concerns to our attention.
We understand the importance of the issues you have raised regarding service charges and the experience of selling your retirement property. As we are unable to identify the specific development from your review, we would welcome the opportunity to investigate these matters further and gain a better understanding of your experience.
If you would be willing to share your details with us via the Trustpilot platform, our Customer Relations team will be happy to contact you directly, discuss your concerns in more detail, and review the points you have raised. Or please contact customerRelations@mccarthyandstone.co.uk
We look forward to hearing from you and working towards a resolution.
Kind Regards
The McCarthy & Stone Team
Nicely Settled in!
My mother moved into Cross Penny Court last year and it's very comforting to know that there is always someone there to help her 24/7. Wendy Dark and all the staff there are very caring and have taken the time to get to know Mum. She has had a couple of falls while being there and both Wendy and Carol could not have been more helpful. it is a very friendly environment and I'm always welcomed when visiting. What is especially good is that if the staff have not seen a resident during the day, they will telephone them to ensure all is well. Also if a resident is not wanting to go down for lunch for any reason, the staff are happy to take it to their room.
Thank you all.
12 ottobre 2026
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Risposta di McCarthy & Stone
Good morning
Thank you for taking the time to share your review. We are delighted to hear that your mother has settled so well at Cross Penny Court a McCarthy & Stone development in Bury St Edmunds and that the support provided by Wendy, Carol, and the wider team has brought both comfort and reassurance to you and your family.
It is wonderful to know that the caring and attentive approach of our team has made such a positive difference, particularly during times when your mother has needed extra support.
Your kind words about the welfare checks, personalised care, and the team's willingness to go the extra mile are greatly appreciated. We will ensure that Wendy, Carol, and all the staff at Cross Penny Court receive your feedback and recognition.
Kind Regards
The McCarthy & Stone Team
Do NOT buy a McCarthy Stone Apartment
My Mother bought her apartment for c£550,000 in 2017. Died 2024. We were unable to sell it at less than half what she paid, so have been lucky to find someone to rent it for now. The service charge is over £14,000 a year even if the apartment is empty. We are thankful to have someone renting. The rental income just about covers the Service Charge. My mother must be turning in her grave and would be disgusted about the way McCarthy Stone run their business. I cannot ever see a time when we will be able to sell the place and not have this burden ruining our lives and potentially swallowing my parents inheritence to my sister and I. Any quries I helped my mother with when she was alive and many issues after her death are not dealt with in a timely manor or resolved, communication with anyone at McCarthy Stone is virtually nonexistent, or incomplete, or incorrect. I would NEVER recommend anyone buying a McCarthy Stone apartment. I know there are many other berieved families, who are suffering financially and emotionally by this draining situation. I do not recommend buying one of these places. Do not buy new. If you have to, rent or buy from a person who has died... not a new build.
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear Fiona Gurr,
Firstly, please accept our sincere condolences on the loss of your mother.
We are sorry to hear about the difficulties and frustrations you describe following her passing. We appreciate that managing a property, particularly during bereavement, can place significant emotional and financial pressures on families.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They contribute towards the ongoing running, maintenance and safety of developments for all homeowners. We understand, however, that these ongoing costs can be challenging when a property is awaiting sale or being rented.
The later living housing market can be influenced by a range of factors, including location, local demand and wider market conditions, which can affect resale values and sales timescales. We recognise that this can be frustrating for families seeking to sell a property.
We would welcome the opportunity to better understand the specific concerns you have raised regarding communication and support. Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk so that we can review your experience further.
Many thanks again,
The McCarthy & Stone Team
Mum and dad moved in around 12 years…
Mum and dad moved in around 12 years ago and the sense of community was wonderful. They were very happy. Sadly only mum is here now and she has benefitted from the social events with the other residents. The place is always clean and looked after and Nicola, the current Manager is wonderful, so compassionate and caring and she backs up her ideas with action. I cannot fault Brooklands Court and would recommend it to anyone.
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear Phil
Thank you for taking the time to share your review. It is wonderful to hear that your mum and dad found such a strong sense of community at Brooklands Court a McCarthy & Stone development in Nottingham and enjoyed many happy years there.
We are pleased that your mum continues to benefit from the social events and friendships within the development.
Your kind comments about the cleanliness and upkeep of the development are greatly appreciated. We are also delighted to hear your praise for the House Manager Nicola. We will be sure to share your lovely feedback with her.
Thank you once again for your recommendation and for being part of the Brooklands Court community. We wish your mum many more happy years enjoying all that the development has to offer.
Kind Regards
The McCarthy & Stone Team
Marina Court
Mum moved into Marina Court 4.5yrs ago. The information and advice provided by Abi, the house manager, was invaluable. It made moving Mum in very straight forward and she was made to feel very welcome.
Abi is always very friendly and is happy to stop & chat.
Marina Court is in a lovely location, with easy access to the town centre and beaches.
We've recently had to move Mum out of her flat due to health issues; Abi has again been very helpful during this process.
We are so pleased that Mum had the opportunity to meet new people and make new friends within Marina Court. She especially liked the activities in the communal lounge. She enjoyed her 4.5 years here.
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear Jo Brenton,
Thank you for sharing your positive experience of Marina Court, a McCarthy & Stone development in Newquay, Cornwall.
We are delighted to hear that your mum enjoyed her time at the development, making new friends and taking part in the activities on offer. It's wonderful to know that she felt so welcome and was able to enjoy the community during her 4½ years there.
Thank you also for your kind words about Abi. We're pleased to hear that her support, advice and friendly approach helped make both your mum's move into Marina Court and her recent move out as smooth as possible. We will ensure Abi receives a copy of your review.
We wish your mum all the very best, and thank you again for taking the time to share your feedback.
The McCarthy & Stone Team
Strange that all the 5* reviews seem to…
Strange that all the 5* reviews seem to be from 'new' owners. Nothing wrong with that, except that McCarthy Stone use these to claim every thing is good with their customer's experience. But that is a false impression of what, is for many, a terrible, disingenuous company with a low moral compass.
What they wont tell you is how difficult it will be to sell your apartment when you can no longer maintain the 'lifestyle', whether that be through ill health or death.
What they wont tell you is that you are more than likely to have to reduce the asking price of your apartment way lower than what you bought it for. We are not talking a few thousand here, but tens of thousands of £s, and in an increasing trend in excess of £100k.
And all the while you try to sell, (again, expect for this to take several years) the owner, or the estate, is obliged to continue to pay the full service charge, even though you derive no benefit from the services included.
If the Lifestyle suits you then great. But please please, consider buying a resale property. Many are in fantastic condition, some with extras not included in a new property. You will save yourself thousands, and help take away the misery from an existing owner.
Best if all it stops as much money as possible getting into the hands of theses charlatans.
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear Hilary,
Thank you for taking the time to share your feedback.
We would respectfully disagree with the suggestion that positive reviews come only from new homeowners. Our reviews reflect a wide range of experiences from homeowners, families and guests across our developments, and we welcome feedback from customers at every stage of their journey with us.
We appreciate that concerns about property resales, service charges and future financial commitments are important considerations for homeowners and their families. Service charges are governed by legislation and are linked to property ownership rather than occupancy, helping to cover the ongoing costs of running, maintaining and safeguarding developments for all homeowners.
Resale values and sales timescales can vary and are influenced by a range of factors, including location, local demand, property condition and wider market conditions. We recognise that this can be frustrating for those seeking to sell a property.
As your review does not include details of a specific development or personal circumstances, we are unable to fully understand the experience behind your comments. If you have personal concerns you would like us to review, we would welcome the opportunity to discuss them. Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
Rip off
Mcarthy & Stone are an exceedingly profitable company because they rip off the elderly. They sell a dream but reality is far different. They make it easy to move...very true. After all they want you in their flats so they can keep taking money from you, even when you're dead. The flats are virtually impossible to resell, especially in their over 75 complexes. If you desperately want to move into a McCarthy & Stone property, I suggest you rent. That way you can give notice and move on with no ties. Or you can buy, watch the value of your property plummet and keep paying service charges long after you've moved into a care home or even died.
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear Jill Kelly,
Thank you for taking the time to share your feedback.
We appreciate that concerns about service charges, property resales and future financial commitments can be very important considerations for homeowners and their families.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They contribute towards the ongoing running, maintenance and safety of developments for all homeowners. Resale values and timescales can also be influenced by a range of factors, including location, local demand and wider market conditions.
As your review does not reference a specific development or provide details of your experience, we are unable to fully understand the circumstances behind your comments. We would welcome the opportunity to discuss any personal experience or concerns you may have, so that we can review them appropriately.
Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk, and we will be happy to assist further.
Many thanks again,
The McCarthy & Stone Team
Profiting from the elderly and deceased.
McCarthy and Stone profit from the Elderly and the deceased.
Building new properties, they sell new at hugely inflated prices, so when your loved one comes to sell, or they pass away, half the estate, if not more, is wiped out right away. But they don't mind, at least the shareholders are happy with the construction profits.
Then, they will charge you service charges on the empty property, charges that extend well beyond what is reasonable. For example, restaurants,food, and an hours clean of an empty flat, when your loved one isn't there.
They will say its not profitable, it is, the management fee they take in the service charge is substantial.
They make no effort to support with resales, taking up to 6 to 8 weeks to get a property to market, they do not put up any marketing materials or for sale signs for "second hand" properties, and hide them away on a seperate website so people only see and buy new.
6 years in for our family, trying to sell, our parents life savings almost entriely wiped out, its a travesty.
They are a terrible organisation and should be stopped from operating. Our elderly population and their families deserve so much better.
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear Julie,
Thank you for taking the time to share your feedback.
We are sorry to read about the difficulties you describe and appreciate the impact that a prolonged property sale can have on individuals and families, particularly when it follows a bereavement or a move into alternative accommodation.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They contribute towards the running, maintenance and safety of developments for all homeowners. Resale values and sales timescales can also be influenced by a range of factors, including location, local demand and wider market conditions.
As your review does not provide details of a specific development, we are unable to fully understand the circumstances behind your comments. We would welcome the opportunity to discuss your personal experience and any concerns you may have.
Please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk, and we will be happy to look into this further.
Many thanks again,
The McCarthy & Stone Team
Visited today to undertake some work…
Visited today to undertake some work onsite and Annette the concierge was very helpful and informative. A pleasure to communicate with, nothing was too much trouble.
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear John
Thank you for taking the time to leave your feedback.
To help us pass on your feedback, would you mind letting us know which development you are referring to?
Thank you again for your kind review. We look forward to hearing from you
Kind Regards
The McCarthy & Stone Team
Financial money pit avoid at all costs !
Beware buying a McCarthy & Stone property is like putting a financial noose around your neck ! My FIL died 2.5 years ago & his flat still hasn’t sold despite reducing the price by £90k !! Plus the outstanding service charges on his property have now reached £ 24k . It’s a travesty & the McCarthy & Stone resales team are not proactive . When my FIL bought the property the sales team said they had a long list of people wanting to buy resales THIS WAS A LIE plus in the last 3 years Devon County Council have approved 2 more McCarthy & Stone developments & 2 Churchill developments in a 12 mile radius . If your relative is over 70 with a health condition consider a care home instead & you won’t be tied to a financial money pit .
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear Lorraine Dye,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience following the loss of your father-in-law and appreciate how difficult and frustrating a prolonged property sale can be for families during an already challenging time.
Housing markets, including the later living sector, are influenced by a range of factors such as location, local demand, property condition and wider economic conditions. Resale timescales can vary significantly, and we recognise the impact this can have when ongoing costs continue while a property remains unsold.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They cover the costs of running and maintaining developments and help ensure services can continue for all homeowners. We understand, however, that these costs can place additional pressure on families during the resale process.
We would welcome the opportunity to discuss the concerns you have raised regarding the resale of the apartment and the support provided. If you would like us to look into your experience further, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
Financial Disaster
Our experience of McCarthy & Stone has been deeply disappointing. A retirement apartment purchased for our parents has suffered a catastrophic collapse in value, while service charges continue to mount.
To compound matters, the resales team has been thoroughly disengaged, offering little meaningful support in helping owners sell.
The combination of eye-watering service charges, disastrous resale values and indifferent customer service makes this a deeply unattractive proposition.
My advice to prospective buyers and their families: think very carefully before committing.
8 ottobre 2026
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Risposta di McCarthy & Stone
Dear Consumer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and appreciate the concerns you have raised regarding resale values, service charges and the support provided during the sales process.
The later living housing market is influenced by many factors, including location, local demand, property condition and wider market conditions. We recognise that selling a retirement property can sometimes take longer than families expect, and we understand the frustration and financial pressures this can create.
Service charges are governed by legislation and help cover the ongoing costs of running, maintaining and safeguarding developments for homeowners. We recognise that these costs can feel particularly challenging when a property is unoccupied and awaiting sale.
We would welcome the opportunity to better understand the circumstances behind your review and discuss the concerns you have raised. If you would like us to investigate your experience further, please contact our Customer Relations team at CustomerRelations@mccarthyandstone.co.uk.
Many thanks again,
The McCarthy & Stone Team
We been trying to sell a lovely flat…
We been trying to sell a lovely flat for over 2 years. The estate is paying exorbitant fees for non-existent facilities (the owner died). The company are not worried about occupancy rates as long as the money keeps rolling in
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear Sandi Rance,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties and frustration you have experienced whilst trying to sell the apartment following the owner's passing. We appreciate that managing a property sale during bereavement can be both emotionally and financially challenging, particularly when the process takes longer than expected.
Service charges are governed by legislation and are linked to property ownership rather than occupancy. They cover the ongoing costs of running and maintaining the development, and the vast majority are passed on at the same price they cost us to procure. We recognise that continuing charges can be particularly difficult for families when an apartment remains unsold for an extended period.
We would also like to reassure you that there is no financial benefit to McCarthy & Stone from vacant apartments. We want our developments to be fully occupied and thriving communities, and like all leaseholders, we pay service charges on apartments that we own.
Thank you again for sharing your experience. We value feedback from customers and their families and will ensure your comments are shared with the relevant teams.
The McCarthy & Stone Team
I stayed at homestead place in the…
I stayed at homestead place in the guest bedroom very comfortable everything you need 3 nights whilst visiting my friend . Sam Grimbleby the house manager is very kind and caring
9 ottobre 2026
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Risposta di McCarthy & Stone
Dear Patricia Whitehouse,
Thank you for sharing your positive experience of staying in the Guest Suite at Homestead Place, a McCarthy & Stone development.
We're delighted to hear that you found the guest accommodation comfortable and well equipped during your stay. It was also very thoughtful of you to mention Sam, the House Manager. We're pleased to hear that his kindness and caring nature helped make your visit such an enjoyable one, and we will ensure he receives a copy of your review.
Many thanks again,
The McCarthy & Stone Team
It's a flawed business model.
It's a flawed business model.
Everything is fine when you first move in after buying the Lease, as it's impossible to buy/own a individual apartment.
The reality really shows up after 5 years, after continuing service charge increases, which are totally uncapped and unregulated.
The financial nightmare appears when the apartment becomes vacant and the beneficiary tries to sell the Lease. Immediately they realise that these purpose built retirement apartments have their own market values. Within 3/5 years, many beneficiaries will be astonished to see that the Lease value is showing a LOSS, in many, many cases, in excess of ONE HUNDRED THOUSAND POUNDS (100,000 Pounds).
In Folkestone, Kent, the Leases for MS purpose built retirement apartments are up for sale for 45/50,000 pounds and are still unsold after 2/3 years. When you look further, the annual service charges have now increased to between 9 and 12 thousand pounds.
The largest loss I know of is TWO HUNDRED AND TWENTY SEVEN THOUSAND POUNDS over a 3 year period from 2023 to 2026.
This is the reality of buying a Lease for a MS purpose built retirement apartment.
It's your choice, of course.
12 ottobre 2026
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Risposta di McCarthy & Stone
Dear Edward,
Thank you for taking the time to share your feedback.
We appreciate that you have raised a number of concerns regarding service charges, resale values and the experience of selling a retirement property. As we are unable to identify you or understand the specific circumstances behind your review, we would welcome the opportunity to discuss this further.
If you're happy to share your details with us through the Trustpilot system, our Customer Relations team will be in touch to better understand your experience and investigate the points you have raised.
Many thanks again,
The McCarthy & Stone Team
My review does not warrant a one star…
My review does not warrant a one star even . from the word ho since my mum died in march i have been met with an uncompassionate and on occasions rude hq staff in resales who are keen on taking more money off me with no support not empathy . One viewer since may and no marketing of any note means property for sale and decreasi ng in value . i may have secured a rental which they are requesting a 168 admin fee and one per cent of the rental revenue honestly what for as they have not been involved in this rental . I can’t not that i would move in as not 70 and wxpected to find a 1000 per month for services i can’t use . There is no incentive to sell resales due to this revenue scheme and the continue drive to build new ones deapite the market in their words being subdued . i am honestly at my wits end and anyone who says read the small pro t i did not sign anything and had no part in my mums decison making process .
11 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Sue Aufiero,
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team
Never Buy a McCarthy Stone Property
Whatever you do, don’t buy a McCarthy Stone property. Look at all the press regarding this company and watch ITV’s Buyer Beware on Thursday, 8th October 2026. You will probably lose tens, if not hundreds of thousands, of pounds on your apartment, whilst McCarthy Stone will continue to take service charge payments when you pass away and the property doesn’t sell. If you need to go into care you will struggle, as you will have to continue paying this service charge as well as care home costs whilst waiting for, probably, years and years to sell. Do not rent off them either. Extortionate prices. If you do rent, rent privately as you will get a much better deal. Don’t support this company in fleecing our elderly population. At my MIL’s complex there are many apartments for sale. They just are not selling. One is going for £70,000. Original purchase price £269,000. No interest at all. Oh, and despite service charges of between £900 and £1200 per month, residents have been told they may have to pay for a new roof which is apparently going to cost upwards of £250,000. The complex is less than 10 years’ old. I could write a book on the problems associated with this company.
11 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Debbie,
Thank you for your review.
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team
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