Jonathan - House Manager of Holly Place, Cobham. This is another review for Jon for his ongoing kindnesses and thoughtfulnesses towards my mother and the other residents of Holly Place. He has gon... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
From Millie and her team especially Evie an Joanne they give an excellent 5* service ale Ways come with a friendly smile and a little chat then we usually leave them to get on with cleaning etc and... Leggi di più
Mum moved into Orchid Place earlier this year, after health problems meant she couldn't live in her house any more. Kelly and Chas made the application and move in very simple, and Jane takes wonderfu... Leggi di più
L'azienda ha risposto
We were so happy to move into our apartment at Orchid Place Exeter five weeks ago. We would like to thank the Sales Team Kelly and Chas, especially Kelly who has been helping us from when we reser... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Costruttore di case
- anche in
- Agenti immobiliari
- Azienda per la gestione delle proprietà immobiliari
- Casa di riposo
- Complesso residenziale per anziani
- Impresa di costruzioni
Scritti dall'azienda
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Scritti dall'azienda
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Informazioni di contatto
100 Holdenhurst Road, BH8 8AL, Bournemouth, Regno Unito
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,7
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I moved into Brooke Dene Court
I moved into Brooke Dene Court three years ago after the loss of my husband. I settled in right away from the start with the enormous amount of help from the House Manager Elaine. She is the reason it is a pleasure to live here, she is always ready to help anyone in need.
14 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear GJ,
Thank you for taking the time to share your experience of living at Brooke Dene Court, a McCarthy & Stone development in West Yorkshire.
We are delighted to hear that you settled in so quickly following your move and that you have found Brooke Dene Court to be such a positive place to call home. We appreciate that moving home following the loss of a loved one can be a significant step, and it is wonderful to know that you felt welcomed and supported from the outset.
Thank you also for your kind words about Elaine, the House Manager. We are pleased to hear that her support, care and willingness to help have made such a difference to your experience. We will ensure that she receives a copy of your review.
Many thanks again for sharing your feedback.
The McCarthy & Stone Team
Really have to thank everyone at Holly…
Really have to thank everyone at Holly Place in Cobham especially House Manager John who assisted my Mum recently after she had a fall .
Its very reassuring knowing my Mum lives in a caring and supportive community especially when I live and work some distance away .
John even stayed with my Mum after his hours of work had finished . Now thats dedication and very commendable .
Steve Searle
18 settembre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Steve Searle,
Thank you for taking the time to share your experience of life at Holly Place, Cobham.
We are delighted to hear that your mum received such caring support following her fall. Having peace of mind that a loved one is living in a safe and supportive community can make a real difference, particularly when family members live some distance away.
Thank you also for your kind words about John, the House Manager. It is wonderful to hear how his support, dedication and willingness to go the extra mile helped both you and your mum at a difficult time. We will ensure that John receives a copy of your review.
Many thanks again for sharing your feedback.
The McCarthy & Stone Team
Beaumaris Court
My visit to Beaumaris court was to view possible options for my elderly mother, our first introduction to retirement living. We were very impressed by the site and facilities on offer.
Natasha, the manager, was wonderful. She put my mind at ease and answered all of my questions, taking the time to reassure me and my mother on anything that came to mind.
The resales department were also very helpful. A massive thank you to all involved for your time and dedication. Peter
11 agosto 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Peter,
Thank you for taking the time to share your experience of visiting Beaumaris Court.
We are delighted to hear that both you and your mother were impressed with the development and the facilities on offer as you explored retirement living options.
Thank you also for your kind words about Natasha. We are pleased to hear that she took the time to answer your questions and provide reassurance, helping you and your mother feel at ease throughout your visit. It's also wonderful to know that our Resales team was able to provide helpful support.
We will ensure that Natasha and the wider team receive a copy of your review.
Many thanks again,
The McCarthy & Stone Team
Wayfarer Place - plant pots
The plant pots flanking the entrance doors to Wayfarer Place in Alresford have been moved on the instructions of the regional Operations Director. One of them is now ten yards away. Why has this happened? Have they caused a problem ? (No). Have there been complaints from or inconvenience to residents, visitors or tradespeople? (No. The residents voted unanimously that they should be left where they are at the last residents meeting). Have the gardeners complained about the time and money they expend on them? (No. The pots have been there since 2019 when the development was built and are maintained and supported by the residents who fundraise for them and change the display several times a year). Has the new layout improved the look of the entrance? (No, it looks silly). Has the new location improved residents experience of living at Wayfarer Place? (No, the residents are increasingly demoralised at how their wishes are ignored or contradicted by senior management control freakery).
The pots add colour and life to the development and are frequently commented on favourably by visitors, residents and staff as they use the entrance doors. Local management have been supportive of the residents’ efforts to the extent of financial support out of their own pockets.
12 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Andrew John Larsen,
Thank you for taking the time to share your feedback regarding the planting at Wayfarer Place.
We appreciate the pride that homeowners take in their development and recognise the time and effort that goes into maintaining the colourful displays, which are enjoyed by many residents and visitors.
The decision to reposition one of the planters was made following a review of access to the entrance keypad. It was felt that the planter's location could make access more difficult, particularly for those using mobility aids or carrying items, and the change was therefore made to help improve accessibility and ease of access to the entrance.
We appreciate that not everyone will agree with changes to the appearance of communal areas and we thank you for sharing your views. Feedback from homeowners remains important to us and will continue to be considered alongside practical, operational and accessibility requirements.
Our local management team is continuing to engage with homeowners to explore the available options and seek a solution that balances accessibility needs with residents' wishes.
Many thanks again,
The McCarthy & Stone Team
Homeowners nearly ten yeas!
We lived at Broadfield Court in Manchester for nearly ten years before our move to Scotland. The experience was always positive. The Estate Manager Debbie Christopher ran the place very well indeed and was a credit to the company. Recently Marina and Katie were more involved and were both always kind and helpful. Kindness was a good word for all the staff even sometimes too when under pressure. Well done all from a thankful former resident. Richard & Carole
30 settembre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Richard & Carole,
Thank you for taking the time to share your experience of living at Broadfield Court for nearly ten years.
We are delighted to hear that you enjoyed your time at the development and that your experience was such a positive one. It is particularly wonderful to hear how much you appreciated the support, kindness and dedication of the team over the years.
Thank you for your kind words about Debbie, Marina and Katie. We are pleased to hear that they made such a positive impression and helped to create a welcoming and supportive community. We will ensure they receive a copy of your review.
We wish you both every happiness in Scotland and thank you again for your thoughtful feedback.
The McCarthy & Stone Team
Following M&S reply to my review
My wife and I have lived at Hampson Court, Hazel Grove (Retirement Living) since the development was opened in 2020. It has proved to be the right choice for us, Hampson Court consists of 41 apartments and is a lovely community with a great bunch of people. We have a fabulous caring House Manager, a small but delightful Guest Suite that is well appointed. The apartment has all modern comforts and is safe and secure which is important as we age. We have read many comments on various social media expressing various comments positive and negative but we can only speak as we find. Sadly, in my view, management take too much notice of on line reviews and perhaps a better measure of customer satisfaction for large business is a concise short confidential questionnaire for each homeowner to complete, seal and return via each House manager which could be used to gauge customer satisfaction as well as perhaps subjects such as staff (local and regional) performance.
Following on from McCarthy Stone reply to my review I would add that of the 41 apartments here, only around 40% of homeowners are computer users so using web based comments to accurately base opinions is totally misleading. Survey people properly to obtain accurate opinions.
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Geoff King,
Thank you for taking the time to share your experience of living at Hampson Court since 2020.
We are delighted to hear that you and your wife have found Hampson Court to be the right choice for you and that you are enjoying being part of such a welcoming community. It's wonderful to hear your positive comments about the development, the Guest Suite and the safe and secure environment it provides. We are also pleased to hear your kind words about your House Manager, and we will ensure they receive a copy of your review.
We particularly appreciate your constructive feedback regarding customer satisfaction. Feedback from homeowners is extremely important to us and helps inform how we develop and improve our services. In addition to reviews and other engagement opportunities, we also carry out homeowner satisfaction surveys, typically on an annual basis, to better understand residents' experiences and views.
Thank you again for sharing both your positive experience and your thoughtful suggestions.
The McCarthy & Stone Team
Our Thanks
My wife & myself are moving to a McCarthy Stone retirement Apartment, They have been Wonderful & very helpful. We must mention a lady who has dealt with us from day one, Brooke Amos, Nothing has been too much trouble, helping fill in forms etc, Even calling into us at home if neccesary, she has made this moving process, so much stress free. Thank you McCathy Stone, & a very Special thanks to Brooke.
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Tony
Thank you for taking the time to leave a review. We are delighted to hear that your move to a McCarthy & Stone retirement apartment has been a positive experience and that you have felt supported throughout the process.
It is especially pleasing to hear your kind words about Brooke Amos. Providing helpful, personal support during what can often be a stressful time is so important, and we are thrilled that Brooke has been able to make your move as smooth and stress-free as possible.
We wish you both every happiness in your new home and hope you enjoy becoming part of your new community.
If you would be happy to let us know which development you are moving to, we would love to ensure Brooke and the relevant teams receive the recognition they deserve.
Kind Regards
The McCarthy & Stone Team
Jameson Gate, Portobello, Edinburgh
Here at Jameson Gate in Edinburgh, we are a very happy and friendly community.
Our local facilities are excellent....there is a supermarket next door, a bus stop a few meters away, a promenade a short walk away and lots of independent shops all along Portobello High street.
Internally our building is bright and modern, having recently had a fresh makeover, with a guiding hand from our wonderful House Manager Nick.....who spends much appreciated time, researching ways to make the building look its best.
It is a lovely area to live in and retire to.
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Good afternoon
Thank you for taking the time to share your review of Jameson Gate a McCarthy & Stone development in Edinburgh. We are delighted to hear how much you enjoy being part of such a happy and friendly community.
It's fantastic to know that the development's excellent location, with convenient local amenities, transport links, and the beautiful Portobello seafront nearby, has contributed so positively to your retirement lifestyle.
A special thank you for your kind words about Nick, the House Manager. We are sure he will be delighted to hear that his hard work and attention to detail are so valued.
Kind Regards
The McCarthy & Stone Team
Visited a family member at Hilltree…
Visited a family member at Hilltree Court and had a lovely experience. The development was beautiful, clean and welcoming, and the atmosphere was really pleasant. Everything was well looked after, and the staff were lovely. Would definitely recommend!
1 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Mya
Thank you for taking the time to share your feedback about Hilltree Court a McCarthy & Stone development in Scotland. We are delighted to hear that your visit was such a positive experience and that you found the development beautiful, clean, and welcoming.
It's especially pleasing to know that the warm atmosphere, well-maintained surroundings, and support from our team helped make your visit enjoyable. We work hard to create communities that residents and their families can be proud of, so your recommendation means a great deal to us.
Thank you once again for your kind words. We hope to welcome you back to Hilltree Court again soon.
Kind Regards
The McCarthy & Stone Team
Hilltree Court Giffnock
Hilltree Court Giffnock is something else. I’ve never seen my mum look so happy, she’s made new friends to have coffee with, and moving her in and going through the process was made so easy! Highly recommend
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Nicola
Thank you for taking the time to leave such a wonderful review. We are absolutely delighted to hear how happy your mum is at Hilltree Court a McCarthy & Stone development in Giffnock.
It is lovely to know that she has settled in so well, made new friendships, and is enjoying spending time with fellow homeowners over coffee.
We are also pleased that the moving process was made easy and stress-free for both you and your mum.
Thank you for your recommendation and for sharing your experience. We wish your mum many more happy years at Hilltree Court.
Kind regards
The McCarthy & Stone Team
Whoever designed these flats was too…
Whoever designed these flats was too young and inexperienced. There are areas where it would be more "Old People User Friendly"
The front doors are too heavy. I know they are Fire Doors but they can be more light weight.
The washing machines are too complicated, also the heating.
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Carole
Thank you for taking the time to share your feedback. We are pleased to hear you have taken the time to provide your thoughts on how our apartments could be improved for homeowners.
We are always keen to receive constructive comments and suggestions, particularly regarding accessibility and ease of use. We appreciate that features such as entrance doors, heating controls and appliances can have a significant impact on day-to-day living.
To help us investigate your comments further and ensure your feedback is directed to the appropriate team, would you be kind enough to let us know which development you are referring to?
Once we have the development details, we will be happy to review your feedback in more detail.
Kind Regards
The McCarthy & Stone Team
I've lived in a McCarthy & Stone apt…
I've lived in a McCarthy & Stone apt for 16 years at Dilkusha Court, Hayling Island for 6 years & 10 at Folland Court. I love the friendships, the days out, the celebrations at Christmas dinners, friends birthday celebrations the looking after each other. The brilliant House Manager Julie Binstead. Most of all I love the feeling of being safe & secure. Also the cleanliness of the building you are never alone, only when you want t be. The service charge is a way of life as it would be if I was resided on my own outside of this super development.
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Ann
Thank you for taking the time to share such a wonderful review. We are delighted to hear how much you have enjoyed your 16 years of retirement living at two McCarthy & Stone devlopments.
It's fantastic to know that the friendships, social events, celebrations, and strong sense of community have made such a positive difference to your experience.
We are especially pleased to hear your kind words about House Manager Julie, we will ensure she sees your kind review.
Thank you once again for your thoughtful feedback and for being part of the McCarthy Stone community for so many years. We wish you many more happy years ahead.
Kind Regards
The McCarthy & Stone Team
My mom and dad have been there for 8…
My mom and dad have been there for 8 years it is the best thing they ever did, they are so happy lots of activities going on there is lots of company and most of all Lynette the house manager is so caring and always goes the extra mile , I’m hoping in another 10 years I will be there too, thank you this is blossomfield road solihull I would highly recommend 🌸
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Amanda
Thank you for taking the time to share your review. We are delighted to hear that your mum and dad have been so happy at Brueton Place a McCarthy & Stone development in Solihull over the past eight years.
It is lovely to know they enjoy the wide range of activities, companionship, and strong sense of community that makes the development such a special place to live.
We are especially pleased to hear your kind words about the House Manager Lynette. We will ensure she sees your kind review.
Thank you for your recommendation. We wish your mum and dad many more happy years at Brueton Place, and we look forward to welcoming you in the future if you decide retirement living is the right choice for you.
Kind Regards
The McCarthy & Stone Team
Jameson Gate
We recently moved into a flat in Jameson Gate Portobello, the House Manager Nick Aitchison was courteous and very helpful during the whole process. We are extremely happy and confident we will settle in perfectly.
9 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Dot
Thank you for taking the time to share your lovely review. We are delighted to hear that you have recently moved into Jameson Gate, a McCarthy & Stone development in Scotland, and that your experience has been such a positive one.
It is wonderful to know that Nick, your House Manager, was courteous, helpful, and supportive throughout the moving process. We understand that moving home can be a significant transition, so it is great to hear that Nick helped make the experience a smooth and reassuring one.
We are thrilled that you are so happy in your new home and feel confident about settling into the community. We wish you many happy years at Jameson Gate and hope you enjoy everything the development has to offer.
Kind Regards
The McCarthy & Stone Team
I am very happy with my apartment and…
I am very happy with my apartment and they seem to sell quickly... .....HOWEVER we are being bullied into a facilities management contract, which includes the cleaning.
We will probably lose our faithful cleaner. She is more than a cleaner to us, she part and parcel of our community. The potential loss has created upset, stress and bad feelings.
The majority of the homeowners are 80s and 90s they do not want this upset at this time of life.
MCCARTHY AND STONE DO NOT.....DONOT REMOVE THIS POST.
YOU HAVE TO TAKE. THE GOOD WITH THE BAD
We are Flora Grange, at Stannington.
6 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Good afternoon
Thank you for taking the time to share your feedback. We are delighted to hear that you are happy in your apartment and that you value the community that has been created within your development.
We are sorry to learn of the concerns you have raised regarding the facilities management arrangements and the impact this may have on your current cleaner. We appreciate that long-standing relationships can play an important role in fostering a sense of community, and we understand why this situation may be causing upset and uncertainty for homeowners.
To enable us to investigate your concerns fully, please could you provide the name of the development you are referring to? Once we have this information, we will ensure the appropriate team reviews the situation and provides further guidance.
Thank you again for bringing this matter to our attention. We look forward to hearing from you and learning more about your experience.
Kind Regards
The McCarthy & Stone Team
Had a two day visit with an over night…
Had a two day visit with an over night stay at The Hailes Haddington, lovely development , very homely, spike with Sarah, she could not do enough for me.
Thanks again
1 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Sharon
Thank you for your review. We are pleased you enjoyed your stay at The Hailes a McCarthy & Stone development in Haddington.
We will ensure the House Manager Sarah sees your review, and we hope you visit us again soon
Kind Regards
The McCarthy & Stone Team
The Hailes Haddington
Visiting my mum in The Hailes Haddington, staff have been amazing looking after her. Thank you to all the staff
11 settembre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Kyle
Thank you for your review regarding The Hailes, a McCarthy & Stone development in Haddington.
We are pleased your mum is well looked after and we will ensure the staff see your kind words
Kind Regards
The McCarthy & Stone Team
Jameson Gate HM Nick aitchison
I live at Jameson Gate our house manager is Nick Aitchison,
My life in Jameson gate has changed very much for the better For someone living on there own it feels like a private club with great community spirit Having portobello prom 5 minutes walk away with supermarket next door Great bus service almost Out side the door. On top of all that we have one of the best of the best HOUSE manager Nick. He keeps the building in very good order. Our entertainment has improved so much with all his new ideas and the best bit you feel very safe.
13 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Valerie
Thank you for taking the time to share your review. We are delighted to hear how much life at Jameson Gate a McCarthy & Stone development in Scotland has improved for you and that you enjoy the strong sense of community, convenient location, and excellent transport links.
It's especially heartening to know that living at the development feels welcoming, sociable, and secure. We are also thrilled to hear your kind words about the House Manager Nick. We are sure he will be delighted to hear that his efforts, ideas, and commitment to enhancing the social activities are so appreciated.
Thank you once again for your feedback and for being part of the Jameson Gate community. We wish you many more happy years ahead.
Kind regards
The McCarthy & Stone
Stayed in guest suite at Hilltree…
Stayed in guest suite at Hilltree court. Loved it
3 settembre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Jennifer
Thank you for your review.
We are pleased you enjoyed your stay with us at Hilltree Court, a McCarthy & Stone development in Scotland.
We will ensure the team see your kind words, and we hope you will visit us again soon.
Kind Regards
The McCarthy & Stone Team
I am a homeowner at Jameson Gate
I am a homeowner at Jameson Gate
Nick Aitchison is my house manager
I enjoy living here because
Pan Lambert: living her is easy comfortable and friendly.
10 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Pam
Thank you for your review regarding Jameson Gate, a McCarthy & Stone development in Scotland,
Thank you for your kind words about the House Manager Nick. We will ensure he sees your review
Kind Regards
The McCarthy & Stone Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.