Jonathan - House Manager of Holly Place, Cobham. This is another review for Jon for his ongoing kindnesses and thoughtfulnesses towards my mother and the other residents of Holly Place. He has gon... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
From Millie and her team especially Evie an Joanne they give an excellent 5* service ale Ways come with a friendly smile and a little chat then we usually leave them to get on with cleaning etc and... Leggi di più
Mum moved into Orchid Place earlier this year, after health problems meant she couldn't live in her house any more. Kelly and Chas made the application and move in very simple, and Jane takes wonderfu... Leggi di più
L'azienda ha risposto
We were so happy to move into our apartment at Orchid Place Exeter five weeks ago. We would like to thank the Sales Team Kelly and Chas, especially Kelly who has been helping us from when we reser... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Costruttore di case
- anche in
- Agenti immobiliari
- Azienda per la gestione delle proprietà immobiliari
- Casa di riposo
- Complesso residenziale per anziani
- Impresa di costruzioni
Scritti dall'azienda
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Scritti dall'azienda
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Informazioni di contatto
100 Holdenhurst Road, BH8 8AL, Bournemouth, Regno Unito
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,7
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I just want warn everyone about the…
I just want warn everyone about the huge depreciation of their retirement living plus properties and the increased probability that it will never sell. The service charges are exponential and these continue forever until your estate is completely gone
11 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Roz Collins,
Thank you for your review.
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team.
Horrendous company
My 100 year mother owns a flat in a block where over one-third of the flats are now empty. She has had to move into a care home and we are left in the nightmare situation of paying full service charges on an empty flat and the care home costs. I contacted McCarthy Stone resales team in August and asked them to market the flat. They agreed but have since ignored my chaser emails. I have been aware that their resales team is next to useless and now I have first hand experience. It is now with a Iocal estate agent for £100,000 less than she bought it for in 2019. Thankfully she knows nothing of this horrendous situation.
My advice to anyone thinking of doing any kind of business with this company is do NOT do it and I say this because their service charges increase annually despite what they say, they rapidly lose interest in you once you have signed your life away and you will leave your inheritors with an absolute nightmare. If I could give no stars I would have done.
11 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Georgina Swift,
Thank you for your review.
We understand that you are involved in the wider engagement between the RHAG and our Corporate team, and we appreciate the time you have taken to engage with us directly.
Whilst it would not be appropriate to discuss individual cases or ongoing conversations in detail on a public platform, we recognise the importance of listening to different perspectives and having meaningful conversations about the issues being raised.
Our Corporate team will continue to engage directly with the RHAG, and we remain committed to open, respectful and constructive dialogue.
Kind regards,
The McCarthy & Stone Team.
Please watch the Parliament TV…
Please watch the Parliament TV adjournment debate (8/9/26) on retirement development management companies - regulation. McCarthy & Stone are evil vultures who prey on vulnerable elderly people. The company has no moral compass. Its business model is designed to steal the hard earned life savings of families. I cannot put into words how much I hate McCarthy Stone and everything it stands for. It’s ruining my life as an innocent inheritor and that of thousands of others. Shameful.
EDIT after reading McCarthy Stone's reply to me and others: I am sick of reading "Sorry blah blah blah". McCarthy Stone is not sorry at all. I don't know how anyone can work for this company and uphold their values. All responses are complete nonsense. Corporate guff. You do not care about the effect your thieving business model has on the lives of beneficiaries who inherit one of your properties. Change your business model. Offer buy back and stop ripping off estates buy charging for services that deceased people cannot use, like a 24 hour dwelling monitoring charged by occupied flat (which you deny) and restaurant services a dead person cannot eat.
11 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear customer,
Thank you for sharing your feedback.
We are sorry to read about the strength of feeling expressed in your review. We recognise that matters relating to retirement housing, resales and service charges can have a significant impact on individuals and families, and we take concerns of this nature seriously.
As we are unable to identify who you are from your review or understand the specific circumstances behind your comments, we would welcome the opportunity to discuss your concerns directly. We encourage you to contact our Customer Relations team so that we can better understand your experience and investigate any issues you wish to raise.
You can contact us at CustomerRelations@mccarthyandstone.co.uk
Many thanks again,
The McCarthy & Stone Team
ITV Tonight: Buyers Beware
Many of you will have seen the documentary on ITV Tonight: Buyers Beware where McCarthy & Stone are brought under scrutiny and there will always be two perspectives! Mine believes that it did not scratch the surface of their manipulative, deceitful, over inflated extortionate costs. My advice would be to any prospective buyers is to do your research use your own solicitor and do not take their offer of money off to use their recommendation and be very aware that when you pass away you will be leaving a heavy burden on to your loved ones and very little inheritance and for those of us who wish to sell it is a nightmare! McCarthy & Stones reply to the documentary is their usual generic response.
McCarthy can you then justify why our apartments have no communal living areas, no gardens (mostly a car park) and our service charges have risen to almost 50% in six years with no additional services and that we are constantly in deficit having to pay more on top with electric gates not working consistently in that time, balconies that are not fit for purpose, air source heat pumps not maintained by affiliated engineers costing us to repair and replace parts that should have been under guarantee, selling the freehold to an offshore company without notifying us first, the list is endless and there is no transparency with your service charges when constantly asking you for evidence/receipts and breakdowns they are never provided, having to pay crippling service charges when the occupant has passed away, property depreciating when surrounding flats are selling at an increase when offering less, your business module needs changing to look after leaseholders not fleece them at a vulnerable age! And yes I have proof of all of the above and first hand experience
8 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Jacqueline Friel,
Thank you for taking the time to share your views.
We recognise that later living housing, service charges and property resales can be topics that people feel strongly about, and we understand that experiences and perspectives will differ.
Service charges are governed by legislation and are used to cover the costs of running and maintaining developments, both now and in the future. The vast majority of these costs are passed on at the same price they cost us to procure and are fully detailed within annual service charge accounts available to leaseholders.
We also appreciate that selling a retirement property can sometimes take longer than a sale in the wider housing market due to the nature of the later living sector. For customers who choose to use them, our specialist Resales team provides support throughout the process.
We value all feedback and remain committed to listening to our customers and continually improving the service we provide.
Many thanks again,
The McCarthy Stone Team
Very nice development and the guest…
Very nice development and the guest room was very nice
9 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear J Robertson,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed your stay and found both the development and the Guest Suite to be very nice. Providing a comfortable and welcoming environment for homeowners' family members and friends is something we take great pride in.
To help us share your kind comments with the correct team, please could you update your review to include the name of the McCarthy & Stone development where you stayed? We'd love to ensure your feedback reaches those who helped make your visit so enjoyable.
Thank you again for your review.
Kind regards,
The McCarthy & Stone Team
Think carefully before purchasing!
Our experience with McCarthy Stone was dreadful. It took us three years to sell my late mother’s apartment, which had been completely empty since June 2023. Despite the property being unoccupied, the service charges and lease charges continued to mount up, and we eventually had to sell at a substantial loss.
The whole experience was incredibly stressful, costly and upsetting at an already difficult time for our family. What made matters worse was the lack of empathy and understanding shown throughout the process. It felt as though nobody appreciated the financial and emotional strain this was putting us through.
Three years is an unacceptable length of time to have to deal with this situation, with costs continuing to accumulate while we struggled to sell the property.
I would strongly advise anyone considering buying a McCarthy Stone retirement property to think very carefully and fully understand the ongoing financial commitments before making a decision. I wish we had known beforehand just how difficult and costly things could become.
1 luglio 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear LadyBirdy,
Firstly, please accept our sincere condolences on the loss of your mother.
We are sorry to hear about the difficulties your family experienced during the sale of her apartment and the distress this caused at an already challenging time. We understand the financial and emotional pressures that can arise when managing a loved one's estate.
Service charges are linked to property ownership rather than occupancy and continue whether an apartment is occupied or vacant. This helps ensure that services and facilities for all homeowners can be maintained. However, we appreciate that this may feel particularly difficult when a property remains unsold for an extended period.
We are disappointed to hear that you felt a lack of empathy during your experience, as this is not the standard of service we aim to provide. We value your feedback and will share your comments with the relevant teams for review.
Thank you for taking the time to share your experience.
Kind regards,
The McCarthy & Stone Team
Folland Ct. Hamble, Southampton.
I moved into a second floor two bedroom apartment in Folland Ct. In 2018. This was a direct sale from McCarthy Stone. As a single occupant the second bedroom serves as a “Dining Room” although not used regularly for that purpose. The building is extremely well insulated and during my time here I have never needed the underfloor electric heating to be turned on. We currently have a House Manager, Julie Binstead who in my view is one of the best. She organises social events, deals with day to day residents problems and liases with local contractors. My only criticism is at head office level, where lack of control of service charges are causing increases which I personally consider as excessive.
10 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear R Atthill,,
Thank you for taking the time to share your experience of Folland Court, a McCarthy & Stone development in Hamble, Southampton.
We're delighted to hear that you have enjoyed living at Folland Court since 2018 and that your apartment continues to suit your lifestyle so well. It's lovely to know that the design, comfort and energy efficiency of your home have contributed positively to your experience.
We were especially pleased to read your kind words about Julie Binstead, the House Manager. It’s clear that Julie's hard work, organisation and support are greatly appreciated, whether she's arranging social events, helping residents with day-to-day matters or liaising with contractors. We'll be sure to share your feedback with her, as we know it will mean a great deal.
We also appreciate your comments regarding service charges. We understand that rising costs are a concern for many homeowners. Service charges are governed by legislation and are used to cover the costs of running, maintaining and insuring the development, with the majority of these costs passed on at the same price they cost us to procure. We continue to work hard to manage these costs as effectively as possible while maintaining the services and standards our homeowners rely on.
Thank you again for sharing your feedback and for being part of the Folland Court community.
Kind regards,
The McCarthy & Stone Team
Stayed at the Woodhall Spa in the guest…
Stayed at the Woodhall Spa in the guest suite. The room was spotless and plenty of space. Keith was so helpful and everyone was very friendly. I always enjoy my stays there.
9 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Mark,
Thank you for taking the time to share your feedback following your stay in the Guest Suite at our development in Woodhall Spa.
We're delighted to hear that you continue to enjoy your visits and that the Guest Suite was spotless, spacious and comfortable. Providing a welcoming and relaxing place for homeowners' family members and friends to stay is something we take great pride in.
We were especially pleased to read your kind words about Keith. It's wonderful to know that his helpfulness, together with the warm welcome you received from homeowners, helped make your stay so enjoyable. We'll be sure to share your feedback with him, as we know it will mean a great deal.
Thank you again for your lovely review. We look forward to welcoming you back to Woodhall Spa on your next visit.
Kind regards,
The McCarthy & Stone Team
Clean comfortable room
My sister and I stayed in the guest room in Freeman's House in Keepers Close in Canterbury where we visited our brother. The twin room was very clean, and the beds were very comfortable and we had clean towels and toiletries available. We also had a kettle in the room, and everything necessary to make tea or coffee. We were also provided with biscuits. There was also a small refrigerator which we didn't use. The shower was also easy to manage. It was very convenient for us to be able to visit our brother and be near him during our stay.
9 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Yvonne,
Thank you for taking the time to share your feedback following your stay in one of our Guest Suites.
We're delighted to hear that you found the room clean, comfortable and well equipped, and that the little touches such as the refreshments, toiletries and in-room facilities helped make your stay enjoyable. It's especially lovely to know that being able to stay so close to your brother made your visit easier and more convenient.
Providing a welcoming and comfortable place for homeowners' family members and friends to stay is something we take great pride in, so we're pleased that the Guest Suite helped you make the most of your time together.
To help us share your kind comments with the correct team, please could you update your review to include the name of the McCarthy & Stone development where you stayed? We'd love to ensure your feedback reaches those who helped make your visit so enjoyable.
Thank you again for your review.
Kind regards,
The McCarthy & Stone Team
Great staff support for Saxon Gardens move
Big thank you to Melanie and all the staff at Saxon Gardens for making the move there so easy. Always ready to help with practical support and a big smile.
9 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Andrew,
Thank you for taking the time to share your feedback about Saxon Gardens.
We're delighted to hear that your move went so smoothly and that Melanie and the team were able to provide such helpful support along the way. Moving home can be a significant life change, so it's wonderful to know that their practical help, positive attitude and warm welcome helped make the experience easier.
We'll be sure to share your kind comments with Melanie and the team, who will be delighted to know their efforts were appreciated.
Thank you again for your lovely review, and we wish you every happiness in your new home.
Kind regards,
The McCarthy & Stone Team
Cross Penny Court
My father lived at Cross Penny Court for two very happy years. The staff are always welcoming and responsive, and we are so grateful for the thoughtfulness and warmth shown to our family.
A special mention must go to the senior manager, Wendy Dark, whose personal approach makes such a difference. She takes a genuine interest in getting to know residents and their families, and is always approachable and ready to help resolve any questions or concerns. Her care and positive attitude is reassuring and greatly appreciated.
It is wonderful to know that your relative can enjoy independent living while having a friendly, caring team nearby and a welcoming community around them.
9 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Priscilla Chase,
Thank you for taking the time to share your experience of Cross Penny Court.
We're delighted to hear that your father enjoyed two happy years at the development and that both he and your family felt so well supported during that time. Knowing that homeowners can enjoy their independence while being part of a welcoming and caring community is incredibly important to us.
We were especially pleased to read your kind words about Wendy Dark. It’s clear from your review that Wendy's approachable nature, genuine interest in homeowners and their families, and willingness to help have made a real difference. Those personal touches can provide great reassurance and help create the warm atmosphere that makes a development feel like home.
Thank you also for recognising the wider team. It's lovely to hear that their responsiveness, thoughtfulness and warmth have been appreciated by your family.
We'll be sure to share your feedback with Wendy and the team at Cross Penny Court, who will be delighted to know the positive impact they have had.
Kind regards,
The McCarthy & Stone Team
My father lived at Hilltree Court
My father lived at Hilltree Court, Giffnock for 11 years. In his ladt few years he integrated fully into the facilties including lunch,film afternoons, fish evenings, coffee mornings, quizzes, entertainment afternoons and more. As he became more frail in the last couple of years the staff went over and above to support him. He had nothing but praise for Claire and her team. Nothing was too much trouble. He spent the last 2 weeks of his life back in his flat surrounded by the care and love of the staff. Nothing was too much trouble. I am indebted to them
9 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Elizabeth King,
Thank you for taking the time to share your experience of Hilltree Court, a McCarthy & Stone development in Giffnock.
We were deeply touched to read your review and are so pleased to hear how much your father enjoyed his eleven years at Hilltree Court. It’s wonderful to know that he embraced community life, making the most of the lunches, coffee mornings, quizzes, film afternoons and other activities on offer.
We were especially moved by your comments about the support your father received in his later years. Knowing that he was able to remain in the home he loved, surrounded by people he knew and trusted, clearly meant a great deal to both him and your family.
Thank you for your kind words about Claire and the team. The care, compassion and dedication you describe are qualities that can make such a difference to homeowners and their loved ones, particularly during difficult times. We will ensure your feedback is shared with Claire and the wider team, who will be deeply touched by your comments.
Thank you again for sharing such heartfelt feedback. Our thoughts are with you and your family, and we are honoured that Hilltree Court was able to play such an important part in your father's life.
Kind regards,
The McCarthy & Stone Team
I needed care after a fall
I needed care after a fall. Merton Place sent two care workers.
Alice was very efficient and thorough. She was a pleasant and helpful worker. I felt very safe in her care and can recommend her whole heartedly.
Katie came more often. She is a bubbly, caring worker. Nothing is too much trouble for Katie. She was like a breath of fresh air every time she arrived. Anyone who employs her will be very lucky indeed.
7 settembre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Veronica,
Thank you for taking the time to share your feedback.
We're delighted to hear that you received such positive support following your fall and that Alice and Katie helped you feel safe, reassured and well cared for during your recovery. It is clear from your review how much you appreciated their kindness, professionalism and support.
However, we're unable to identify Merton Place as one of our McCarthy & Stone developments. If your review relates to a McCarthy & Stone property, we would be grateful if you could update your review to include the full name and location of the development so that we can ensure your feedback is shared with the appropriate team.
We hope your recovery is continuing well, and thank you again for taking the time to leave a review.
Kind regards,
The McCarthy & Stone Team
Not a company I Would Trust
When my Dad brought his apartment I asked if he had to go into care how easy would it be to sell the apartment. We were told nearly all apartments go up in price. And we have a specialist resale department to make this easy. Two years later having reduced the price by £100k it still has not sold. The Mccarthy and Stone resale department don’t bother to contact us unless I contact them. Mccarthy and stone are building new developments in the area despite many apartments that are in their developments remaining on their resale site unsold. Buyer beware what their salespeople tell you.
I have edited this after the response. Apart from booking viewings the last one was when exactly ? Also when we do have viewings you never manage to obtain any feedback! Also any contact re market conditions is when I phone you, when did you last contact me to discuss things ????
9 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Alan Dye,
Thank you for taking the time to share your feedback. We appreciate that managing the sale of a loved one's apartment can be both emotionally and financially challenging, particularly when a sale takes longer than expected.
We're sorry to learn of your disappointment with your experience. However, we would like to clarify a few points raised in your review.
Whilst many McCarthy & Stone apartments increase in value, as with all properties, values can rise or fall depending on a range of factors, including market conditions, location and buyer demand. For this reason, we do not guarantee future resale values or timescales for selling a property.
We were also concerned to read your comments regarding contact from our Resales team.
Throughout the marketing period, our records show regular communication regarding viewings, market conditions, pricing reviews, marketing activity and potential sales opportunities. The team has continued to actively market the apartment and support the sale process throughout.
We fully understand how frustrating it can be when a property remains unsold for an extended period, particularly where circumstances have changed and ongoing costs continue to accrue.
As with leasehold properties across the wider market, service charge liability remains with the property owner regardless of occupancy, helping to ensure that services, maintenance, insurance and building safety standards continue to be provided for all homeowners. If costs were borne only by occupied apartments, those residents would end up subsidising those vacant apartments, which would be unfair.
We recognise that this has been a difficult experience for you and your family. As you know, we have already been in correspondence with you directly regarding these concerns and remain committed to supporting you through the ongoing sales process.
Kind regards,
The McCarthy & Stone Team.
I’m very happy residing in my apartment…
I’m very happy residing in my apartment at Market House .The staff are excellent and always available if needed. Plenty of social activities available for those who wish to join in. There is also a Bistro on site for lunches .
8 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Eileen
Thank you for taking the time to share your positive experience at Market House a McCarthy & Stone development in Wimborne.
We are happy to hear that you are happy in your apartment and that you find the team friendly, supportive, and readily available whenever needed.
It’s wonderful to know that you enjoy the range of social activities on offer, and that the on-site Bistro is providing a convenient and enjoyable place to meet with neighbours and enjoy lunch.
thank you again for your review
Kind Regards
The McCarthy & Stone Team
Would just like to say I visited Miller…
Would just like to say I visited Miller Place today and was greeted by the House Manager Aimee Scullion, what a gem she is.
I have been visiting McCarthy & Stone sites all around the country and rarely meet someone as good and professional as Aimee. Credit to your company.
8 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Chris
Thank you for taking the time to share your feedback. We are delighted to hear about your recent visit to Miller Place a McCarthy & Stone development in Bedford, and the warm welcome you received from the House Manager Aimee.
It is wonderful to know that having visited many McCarthy Stone developments across the country, Aimee's professionalism, dedication and friendly approach stood out so positively.
Your kind words and recognition will be shared with Aimee, who I'm sure will be thrilled to know the impact she has made.
Kind Regards
The McCarthy & Stone Team
Marina Court - Newquay
Our father lived at Marina Court in Newquay for 8 years and had a happy time there. He enjoyed using the shared lounge area for the first few years he lived there and I think the sense of community he found there was really beneficial to him. Due to ill health in his last few years at the flat he couldn’t get out a lot but the lovely warden Abi would often check in on dad when we weren’t able to, which was a comfort for us and him. The flat was a good size and nicely finished. As a family we are really glad he had the opportunity to live there
8 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Debbie
Thank you for taking the time to share such your review. We are delighted to hear that your father enjoyed eight happy years at Marina Court a McCarthy & Stone development in Newquay and that he was able to benefit from the sense of community and companionship the development offers.
It is lovely to hear your kind words about the House Manager Abi. Knowing that she was there to check in on your father and provide reassurance and support during his later years will mean a great deal to her.
We understand how important that peace of mind is for families, and we are pleased she was able to make a positive difference.
We are glad that your father enjoyed his apartment and found it a comfortable place to call home.
Kind Regards
The McCarthy & Stone Team
Benedict Court Newbury, Denise Brant
Hi Denise Brant, Benedict Court, Newbury,
I just wanted to say on behalf of my sister Sarah and I, that we are very grateful for all the wonderful help and support you have given us with regards to Mum.
Since you took over as manager it has been a breath of fresh air.
Your knowledge has helped us many times with certain situations and we are very pleased you have been able to guide us on many occasions.
I wish you all the best and once again thank you
Many Thanks and all the best for the future
8 ottobre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear Simon
Thank you so much for taking the time to share your kind feedback. We are delighted to hear that both you and your sister, Sarah, have felt so well supported.
It is wonderful to know that the House Manager, Denises knowledge, guidance and caring approach have made such a positive difference for you and your mum. Providing support and reassurance to residents and their families is incredibly important to us, and we are pleased that their help during various situations has given you confidence and peace of mind.
Your thoughtful comments will mean a great deal to Denise, and we will ensure your kind words are passed on.
Thank you again for your review of Benedict Court, a McCarthy & Stone development in Newbury.
Kind Regards
The McCarthy & Stone Team
McMillan coffee morning at Merchants Gate
Our McMillan coffee morning here at Merchants Gate on the 24th September was not only a huge success financially, raising a wopping £365, but socially too.
Apart from the usual chat and laughter our wonderful house manager, Kate Hodder, had us playing "Play Your Cards Right" which had us all totally engaged.
A truly successful morning.
24 settembre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Good afternoon
Thank you for taking the time to share your feedback. We are delighted to hear that the Macmillan Coffee Morning at Merchants Gate a McCarthy & Stone development in Scotland was such a fantastic success, raising an impressive £365 for such a worthwhile cause.
It is lovely to know that the event was not only successful in fundraising but also brought residents together for a morning filled with friendship, laughter and community spirit.
We are pleased to hear that House Manager Kate helped make the occasion so memorable, we will ensure she sees your review
Kind Regards
The McCarthy & Stone Team
Emma (manager at Jackson Place…
Emma (manager at Jackson Place Alcester) has been a delight to interact with from day one. She is engaging, friendly and professional. She provides a great level of support for owners and their families throughout the year. Highly recommend.
1 settembre 2026
Non scritta su invito
Risposta di McCarthy & Stone
Dear James
Thank you for taking the time to share your feedback regarding the House Manager Emma.
We are delighted to hear that your experience at Jackson Place, a McCarthy & Stone development in Alcester has been so positive.
It is lovely to hear that Emma's friendly, professional, and engaging approach has made such a difference from day one.
We will be sure to pass on your kind words and recognition to Emma, who will be thrilled to receive them.
Thank you again for your recommendation and for being part of the Jackson Place community.
The McCarthy & Stone Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.