Copenhagen Metro Team I/S Recensioni 186

Get ready to change your entire plan on a whim. Doesn't matter if you bought a ticket, they will pack the train full and leave you stranded if you're more than a minute late. They will change train platforms with five minutes heads up, so good luck if you're not close to the train, or don't read the announcement board in time. Get ready to wait if you don't make it within a minute of getting on board. Bathrooms on the train? Forget about it. Attendants to help foreign travelers? Non existent. Can't understand the accent of crucial announcements on board? You're out of luck, pal. And if you manage to get on the train in time, you're just getting started. They WILL change the trains destination on a whim and leave you heading to the completely wrong destination with about 10 minutes heads up. Keep an eye on the signs and an ear on the PA or you're in deep trouble. And, after all this, if you want a refund, well you're not gonna get one. If possible, avoid these trains or you're gonna have a bad time. If I could leave a negative star, believe me I would. Totally spoiled a great trip. Thanks Denmark DOT, will definitely not recommend you to a friend.

An absolute joke.

Never been to Copenhagen before. Was given two ‘fare evasion’ tickets when we asked the inspector to buy two adults and one child ticket on the train.

It didn’t say anywhere that you can’t buy tickets on the train. And the metro know tourists will make the mistake due to being tired/not knowing etc. It’s basically just a scam for tourists. What a great way to build goodwill with foreigners.

When you make the first appeal they deny you. Why would someone trying to evade a ticket give their passport and appeal? They wouldn’t. They’d simply ignore it.

Then they tell you to make a second appeal which they say you have to pay 160 KR for! Proof it’s a tourist scam.

Absolute disgrace

Copenhagen is a beautiful city, but what takes place below is an absolute train wreck. I've visited cities in a lot of countries and a lot of states, and this has been by far the worst metro system I've ever encountered.

The trains are constantly delayed, and it's recommended that you buy tickets through the app, but there's no stable wifi connection for you to access the app. It seems completely understaffed and if you can somehow get a metro steward to pay attention to you to answer a question, they don't even seem to know what's going on.

DO NOT buy a rejsekort card. It is a tourist trap. There are no clear directions or signage on how to use the card and the scanners, and apparently if you don't check in correctly, your ticket isn't considered valid EVEN IF YOU PAID FOR IT AND CAN PROVE IT. Also, if you have funds leftover, they can only be reimbursed to a Danish bank account, or turned in in-person at specified locations for cash. So if you leave the country, or even the city, you're out of luck.

The fare for an adult is around 24 DKK ($3.50 USD) which is pushing expensive, especially in comparison with many other European metros. And if you receive a "fare evasion" fee, it will be 750 DKK ($100 USD) on top of the ticket that you already paid for. Such a scam.

In my experience, the steward (ID 21252) actually lied to my face when I directly asked him if there was an issue with my prepaid ticket and told me I was fine to get off at my stop. He did not give me any reason for why he requested my passport and started writing down my personal information. When I got off at my stop, he slapped me with a fee and spoke to me in a rude and condescending tone. When I read that I could contest it, he mocked me and said "okay, yeah, you go do that then."

I contested the fee and it took literal weeks for them to come back with the response "we are obligated to treat all passengers equally according to the Joint National Travel Regulations" by which they mean they are obligated to assume and treat all passengers like criminals. So I was forced to pay more than 30x the original fare.

I mentioned the steward's poor behavior in my emails while contesting the fee, and was given no indication that the steward had even been reprimanded.

To the Copenhagen Metro: I am appalled that you would allow your employees to act in this manner. I felt unsafe in the moment, publicly humiliated, and disrespected. It is unacceptable to lie to your passengers. I do not feel that I was treated equally nor fairly by this steward, rather I felt targeted. I have lost respect for this transportation system.

To Potential Travelers: AVOID THE METRO. It'll be better to take a taxi; you'll pay the same amount, but at least you'll be treated better.

Nedbrud mange gange om ugen, dårlig info, må være den dårligst fungerede metro i verden

If I could give less than one star I would! Every single week there is some issue with metro. They always say it will be resolved in 5-10 minutes, but it always take at least half an hour! It’s not happening once in a while, this is on regular basis!

Sidder i tunnel imellem Frederiksberg og forum.

Hvorfor hulen blev vi ikke stoppet på Frederiksberg??

Eller bare stakket op efter kgs nytorv.?

Der er åbenbart ingen plan ved fejl på el stop af toget ?

Jeg er uheldig ved at bo på Amager Øst, hvor den eneste transportsmulighed, jeg har, er metroen (M2). Togene er altid pæne og rene, og det er selvfølgelig et bonus, at metro også kører om natten, så det er ikke helt galt. Desværre er metroen oftere og oftere ikke til at regne med når man skal pendle. Jeg oplever forsinkelser i myldretiden flere gange om ugen, næsten hver uge. De kan vare mellem 10 og 45 minutter, hvor man enten står låst i et tog mellem stationer, og ikke kan komme ud mens man bliver kvælt af hundredevis af andre mennsker, eller ved udendørs stationer, som næppe beskytter mod regn og vind. Metroen påstår, at de kører til tiden 99% af tiden, det er svært at købe. Jeg pendlede mellem Vestamager og Nørreport inden corona, og der var alrdig nogle problemer. Men i dag er det en hel anden historie.

M2 er desuden blevet til en slags lufthavn ekspress, og der er tit ikke plads nok til folk, der bor ved stationer, hvor der ikke kører nogen anden offtentlig transport. Det er både metro og myndigheder ligeglade med. Den metro, vi har, er lavet til en København i 90'ne, og har slette ikke kapacitet til at dække byens nuværende behov. Det undrer mig, at M3 og M4 også var bygget i samme stil, dvs. med ingen muligheder for at udvide kapaciteten.

Til sidst er det helt sindsyggt, at man skal betale et ekstra gebyr, når man kører med metro, sammenlignet med fx s-tog og bus. Det har jeg ikke set i et andet europæisk land. Vi sidder her og subsiderer dem gennem skat, de leverer ikke engang en god service, og så koster det ovenikøbet mere end andre transportsmidler. Måske skal man kigge på Oslo og Stockholm, der er meget at lære derfra.

Once again, if only I could give minus points to the cph metro. Absolutely terrible service. The employees don’t know when and where the train is going. Most likely it’s not going anywhere and you’ll be asked to leave the train. Don’t even bother to take the stairs down and just take a cab. Lived in cph for 8 years now and the metro has been an ongoing issue throughout

Frustrating Experience with Check-In System and Customer Service

My recent visit was marred by a frustrating experience with their check-in system. The inconsistency of the machine/device was inconvenient, leading to a fine rather than a solution.

It's disheartening that the staff's lack of service manner made it difficult to reason with authorities. A focus on improving the check-in/check-out system and enhancing customer service would greatly benefit everyone.

Det er vildt i dagens Danmark at man ikke kan se når togene kører ! Hverken på rejseplanen viser aldrig korrekt når de srbejder sporarbejde, heller ej deres hjemmeside. Man betaler månedskort man kan ikke se når togene kører man skal gamle og satse det er helt galt

375 kr i bøde til 12 årig for glemt chek ind
Hvad h... bilder I jer ind at et BARN der bare har glemt at chekke ind skal få en bøde på 375 kr første gang det sker? Hun har et BETALT månedskort som gælder i zonen hun fik kontrolafgiften i. Hvad med at bare give en advarsel. I behandler selv børn som forbrydere, selv om det bare var en forglemmelse og hun har brug for at lære gode vaner. Håber I nyder jeres rolle som mini-betjente, kontrollører.

The M1 M2 libre is always cancelled when you most need it, and it's bus replacement is beyond bad and almost non existent

Metroen er under vedligehold og rejsetiden er meget længere - men website er ikke opdateret - det er for dårligt

Er der en eneste dag på året, hvor der ikke er sporarbejde, forsinkelse eller tog der bryder ned? Hvor ville det være fantastisk med blot en dag, hvor tingene kører som de skal.
Hvis du har noget vigtigt, som som du skal nå, bør du overveje alternative måder at komme frem.

Totally useless. Ok from other stations than the central. From central nothing was indicated as google do. We were 2 looking at the screen which one we should take as we have to change one time. Nothing was indicated. So annoyed that after 10’ we threw the ticket and took a taxi. Even if it’s 6 x more expensive. Not acceptable.

Har brugt i hvert fald 1500kr det seneste halve år på taxa og mistet yderligere 500kr på at komme for sent på arbejde pga jeres forsinkelser, pludselige aflysninger, manglende kommunikation med rejseplanen + generel information.

Jeg tager altid på arbejde en halv til en hel time før, just in case der er forsinkelser og alligevel ender jeg med at komme for sent aaalt for mange gange. Spild af min tid og penge.

Dog skal i have tak for de gange alt kører normalt. Der betaler jeg så bare 50kr for at stå i varmen og vente en times tid til arbejdet åbner, med en bolle med ost og en kop kaffe. Men den tager jeg med 7/11 🙄

Jeg syntes det er for meget at blive kontrolleret to gange når man tager metro fra Kastrup lufthavn til Nørreport kunne det ikke gøres bedre. Virker lidt som klapjagt på kunderne. Har taget metro de sidste 3 dage mellem 7-8 og blevet tjekket hver gang. Hvis det er sådan så tag New York model hvor du ikke kan komme ind uden billet. Mere behageligt for kunderne.

Det er dårligt vejr eneste dag om morgenen tidlig man skal jo på arbejde men kommer for sent på arbejde hver dag på grund af metroen
👎🏾👎🏾👎🏾👎🏾👎🏾

Worth... They aren't punctual..

30 minutter downtime.
Ingen hjælp, intet ansvar.
og så ændrer man uden advarsel M2 til M1, Så det var lige 1 times forsinket.

Tak for horribel håndtering.