Titel: Probleme beim Aufladen trotz gültigem Gutschein Ich bin seit vier Jahren Kunde bei Lycamobile und nutze den Tarif National L für 14,90 €. Am 21. Oktober 2026 habe ich in einer Trafik ein... Leggi di più
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First I start with negative aspect; I must point out the connection problems faced while using internet and WhatsApp calls. There is always problem with internect speed and connection. The positive... Leggi di più
L'azienda ha risposto
My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Leggi di più
L'azienda ha risposto
Good prices for bundles and good phone service, but quite bad app interface and annoying handling. Lycamobile spams me incessantly with messages about special offers that I can't turn off anywhere, so... Leggi di più
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Scritti dall'azienda
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Informazioni di contatto
1080, Vienna, Regno Unito
- www.lycamobile.at
2,4
Scarso
465 recensioni
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I recharge 2 times my sim card 14,90…
I recharge 2 times my sim card 14,90 with my card i dont habe ctedot
1 agosto 2026
Risposta di Lyca Mobile AT
Dear Alexandra,
We’re sorry to hear that your recharge has not been credited and understand how frustrating it must be to have completed the payment but not see the balance updated.
To help us investigate, please provide your phone number, recharge amount, date and time of the transactions, and payment confirmation or screenshots of the charges.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Über die App ist alles viel…
Über die App ist alles viel einfacher...als über den Browser.
30 luglio 2026
Risposta di Lyca Mobile AT
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Ihr Lyca Mobile-Bewertungsteam
Can not scan my face
Can not scan my face, awful experience!!!! Tried 100 times and still it doesn’t recognize me. Please help me to register my SIM card, and to become part of your services, I payed two times already! Disaster of an experience really…. Work on your face scan. Thank you.
30 luglio 2026
Risposta di Lyca Mobile AT
Dear Marko,
We are very sorry to hear about the difficulties you experienced with the facial scan during your SIM card registration. We understand how frustrating it must be to encounter such issues, especially after multiple attempts and payments. We are actively working to improve our facial recognition system for a smoother experience. We appreciate you bringing this to our attention.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Aktivierung nicht möglich
Aktivierung nicht möglich - mehrere Optionen probiert
eSIM Nummer gefordert, wird aber nirgends angezeigt
30 luglio 2026
Risposta di Lyca Mobile AT
sehr geehrter Kunde,
wir bedauern, dass Sie Ihre eSIM-Karte nicht aktivieren können und die erforderliche eSIM-Nummer nicht angezeigt wird.
Bitte teilen Sie uns Ihre Bestellnummer oder die für den Kauf der eSIM-Karte verwendete E-Mail-Adresse mit und fügen Sie einen Screenshot des Aktivierungsbildschirms bei, auf dem die eSIM-Nummer fehlt. Wir werden das Problem prüfen und Ihnen helfen, die Aktivierung schnellstmöglich abzuschließen.
Mit freundlichen Grüßen
Lyca Mobile Review-Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Ihr Lyca Mobile-Bewertungsteam
On 27th July
On 27th July, I paid €6,90 to start a plan with Lyca. It’s 30.07 now and there is no activation of my plan. I called the customer service twice. There is a reference number 113180395.
Even after registration online, I can use the QR code to start using my eSIM.
27 luglio 2026
Risposta di Lyca Mobile AT
Dear Nitin,
We sincerely apologize for the delay in activating your plan and the inconvenience this has caused. We understand your frustration with the service not being active despite your payment and calls to our customer service. We are looking into this matter with reference number 113180395 to resolve it promptly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Cannot recieve or send text messages
First e sim worked. Purchased a new phone, got a replacement e sim and since then I am unable to send or recieve text messages.
I cannot access banking or any other applications that send sms verification codes. I cannot even confirm appointments.
I never had this issue until the first replacement e sim was issued.
I cannot even port the number to a new phone provider as they require an sms code.
I have spent 6 weeks emailing back and forth with no resolution. I have made 3 phone calls in one week to the help centre (which is very clearly off shore) and each time they tell me the same thing. They will create a ticket and resolve within 48 hours.
I have had this number for 20 years and cannot lose it as I use this number for work as well but I don't know what to do anymore. I am at wits end.
15 giugno 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Branka,
We sincerely regret the ongoing difficulties you've experienced with your eSIM and text messaging services, especially given the importance of your phone number for both personal and professional use. We understand how frustrating it must be to be unable to access essential services like banking and appointment confirmations, and we acknowledge the significant inconvenience this has caused over the past six weeks. We are truly sorry that our previous attempts to resolve this issue have not met your expectations. We are committed to investigating this matter further to find a definitive solution and restore your service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
5g not working
Last month i subs National S Package and it was Running on LTE not 5g. I contacted call centre 3,4 times but they couldnt solved my problem.
3 luglio 2026
Risposta di Lyca Mobile AT
Dear Waris khan,
We are very sorry to hear about the issues you experienced with your National S Package and the 5G service. We understand your frustration with the repeated calls to our call center that did not resolve the problem. Please provide the Lyca Mobile number to check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Schlechtes System
Bruder, was für ein schlechtes system habst ihr. erst mal wollst ihr keinen ausweiss scannen. und dann geheimlich schaltets ihr automatische erneuerung beim meinem esim.
29 luglio 2026
Risposta di Lyca Mobile AT
Sehr geehrter Khalsa,
es tut uns leid, von Ihren Erfahrungen zu hören, und wir verstehen Ihre Bedenken bezüglich der Identitätsprüfung und der automatischen Verlängerung Ihrer eSIM. Wir nehmen Ihr Feedback ernst und werden uns der Sache annehmen.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Unlimited in austria now no more,And…
Unlimited in austria now no more,And please more option for more gb for eu.
25 luglio 2026
Risposta di Lyca Mobile AT
Dear customer,
We appreciate your feedback regarding the changes in Austria and your request for more GB options in the EU. We are always working to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Esim Aktivierung nicht möglich aufgrund…
Esim Aktivierung nicht möglich aufgrund eines „technischen Fehlers“.
Sowohl idaustria, banking und die Verifizierung über Ausweis bringen den technischen Fehler bei dem verwendeten Dienstleister.
Nichts mit eSim in Minuten wie beworben!
26 luglio 2026
Risposta di Lyca Mobile AT
Sehr geehrter Mike,
wir verstehen Ihre Bedenken bezüglich des technischen Fehlers bei der eSIM-Aktivierung und der Schwierigkeiten, die Ihnen beim Verifizierungsprozess entstanden sind. Wir entschuldigen uns für die Unannehmlichkeiten.
Bitte teilen Sie uns Ihre Lyca Mobile-Nummer, Ihre Bestelldetails sowie Fehlermeldungen oder Screenshots über unseren privaten Support-Kanal mit, damit wir das Problem untersuchen und Ihnen weiterhelfen können.
Mit freundlichen Grüßen,
LycaMobile-Bewertungsteam,
trustpilotreview@lycamobile.com
Meine Fragen wurden schnell und korrekt…
Meine Fragen wurden schnell und korrekt beantwortet und mir wurde sofort geholfen. Der Mitarbeiter war sehr nett- wie immer.
Herzlichen Dank
25 luglio 2026
Risposta di Lyca Mobile AT
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Ihr Lyca Mobile-Bewertungsteam
My internet is very slow end of the…
My internet is very slow end of the month which is not good from you because I buying fast internet for hol month not for half month
25 luglio 2026
Risposta di Lyca Mobile AT
Dear customer,
We appreciate you sharing your experience. We understand your frustration with internet speed fluctuations and are actively investigating this issue to ensure consistent service throughout the month.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Ihr Lyca Mobile-Bewertungsteam
Risposta di Lyca Mobile AT
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Ihr Lyca Mobile-Bewertungsteam
Lycamobile robbery
I've been trying to activate esim all night. technical error when recording a face. Do you think I look exactly the same as I did 5 years ago when I took a photo for the document? I don't have a beard, my hair is the same, but the verification doesn't go through after I don't know how many attempts with different documents. In the email, you wrote that the time for an answer is up to 7 days! Well, I won't be in Austria anymore then. You took the money out of the account right away and you will not provide the service. it's customer fraud and then robbery of my money! You knowingly disable the activation of the service, in order to make a profit.
24 luglio 2026
Risposta di Lyca Mobile AT
Dear Jovan Dautovic,
We understand your concerns regarding the eSIM activation process, identity verification difficulties, and the delay in receiving a resolution. We apologize for the inconvenience caused.
Please share your Lyca Mobile number, order details, and any error messages or verification information via our private support channel so we can review your case and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear customer,
We are truly delighted to hear that you enjoyed our service. Your positive feedback means a lot to us and we appreciate you taking the time to share it.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Nichts funktioniert wie es soll 😡
Der Tarif ist nicht wählbar so das ich einen anderen nehmen musste, Service ist nicht erreichbar und die ki hat null ahnung, ps habe es mehrmals versucht den arif über die app und den Code zu aktualisieren Vieren ohne erfolg darm wird das mein letztes monat nach einigen jahren hier sein 😡
22 luglio 2026
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
es tut uns leid, dass Sie Schwierigkeiten bei der Auswahl Ihres Wunschtarifs hatten und keine zufriedenstellende Unterstützung erhalten haben. Wir verstehen, wie enttäuschend es ist, wenn eine Tarifänderung trotz mehrerer Versuche fehlschlägt.
Bitte teilen Sie uns Ihre Lyca Mobile-Nummer und weitere Details über unseren privaten Support-Kanal mit, damit wir den Sachverhalt untersuchen und Ihnen weiterhelfen können.
Mit freundlichen Grüßen,
LycaMobile-Bewertungsteam,
trustpilotreview@lycamobile.com
My current recharge whic Current recharge days have been cut off. h was supposed…
My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on.
My mobile number is +4368864813783
And new recharge recipe 👇
Dear Customer ,
Your bundle top-up is successful.€9.90 has been added to your balance which includes the extra 10% for online top-up. Please find below the confirmation of your transaction.
Online Top-up Payment Success
Mobile Number : 68864813783
Amount : 9.90
Reference Number : MBPA0000273442
Transaction Number : AT0000869314
Tax :
Fee :
Thank you for using Lycamobile
The Lycamobile team
21 luglio 2026
Risposta di Lyca Mobile AT
Dear Durgesh chagan
We regret to hear about your concern regarding your recharge validity. We understand how important it is for your existing plan to remain active until the expected expiry date.
Please share your Lyca Mobile number and recharge details via our private support channel so we can review your account and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Die Lyca-Mobile- Produktlinie gehört…
Die Lyca-Mobile- Produktlinie gehört tatsächlich zu den besten; sie funktioniert auch in anderen Ländern problemlos mit dem Internet.
22 luglio 2026
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
wir freuen uns sehr zu hören, dass Sie mit unserem Netz und unseren Tarifen zufrieden sind.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen zu teilen!
Mit freundlichen Grüßen
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
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