Titel: Probleme beim Aufladen trotz gültigem Gutschein Ich bin seit vier Jahren Kunde bei Lycamobile und nutze den Tarif National L für 14,90 €. Am 21. Oktober 2026 habe ich in einer Trafik ein... Leggi di più
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First I start with negative aspect; I must point out the connection problems faced while using internet and WhatsApp calls. There is always problem with internect speed and connection. The positive... Leggi di più
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My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Leggi di più
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5 Stars it works perfectly as soon as I bought it I received the mobile data 100 GB for just 10€ no difficulties.
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Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Informazioni di contatto
1080, Vienna, Regno Unito
- www.lycamobile.at
2,4
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463 recensioni
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Probleme beim Aufladen trotz gültigem Gutschein
Titel: Probleme beim Aufladen trotz gültigem Gutschein
Ich bin seit vier Jahren Kunde bei Lycamobile und nutze den Tarif National L für 14,90 €. Am 21. Oktober 2026 habe ich in einer Trafik einen Gutschein für diesen Tarif gekauft. Der Gutschein ist laut Beleg bis zum 31. Dezember 2030 gültig. Trotzdem wurde mir beim Einlösen mitgeteilt, dass der Gutschein abgelaufen sei und die Aufladung fehlgeschlagen ist.
Auch bei einem Zahlungsversuch mit Kreditkarte trat eine Fehlermeldung auf. Mein Kontostand beträgt weiterhin nur 0,03 €, obwohl mein Kundenkonto eine Zahlung über 14,90 € anzeigt.
Ich bin enttäuscht, dass das Aufladen trotz eines gültigen Gutscheins nicht funktioniert. Ich erwarte eine klare Erklärung und eine schnelle Lösung des Problems.
22 ottobre 2026
Risposta di Lyca Mobile AT
Liebe Iryna,
wir entschuldigen uns vielmals für die Unannehmlichkeiten, die durch die Probleme bei der Guthabenaufladung entstanden sind. Wir verstehen Ihren Ärger – besonders da Sie bereits seit vier Jahren eine treue Kundin sind. Bitte senden Sie uns Ihre Lyca Mobile-Rufnummer sowie einen Screenshot des Gutscheins und des Zahlungsbelegs per Privatnachricht. So können wir den Vorfall intern prüfen und schnellstmöglich eine Lösung für Sie finden.
Mit freundlichen Grüßen,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Ich habe die Karte mit 14 € aufgeladen…
Ich habe die Karte mit 14 € aufgeladen und habe nichts erhalten.
22 ottobre 2026
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
es tut uns sehr leid, dass Sie Ihr Guthaben in Höhe von 14 € nicht erhalten haben. Bitte teilen Sie uns Ihre Lyca Mobile-Rufnummer sowie einen Screenshot des Zahlungsbelegs per Privatnachricht mit, damit wir den Vorfall genauer untersuchen und Ihnen weiterhelfen können.
Mit freundlichen Grüßen,
Ihr LycaMobile-Team für die Bearbeitung von Kundenbewertungen
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Hallo Nashat,
es tut uns sehr leid, dass du Probleme mit deiner Internetverbindung hast. Ich habe deine Netzwerkeinstellungen aktualisiert. Bitte überprüfe deine Verbindung erneut. Sollte das Problem weiterhin bestehen, sende uns bitte einen Screenshot, damit wir der Sache genauer nachgehen und dir weiterhelfen können.
Viele Grüße,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
There are ten euros canceled from my…
There are ten euros canceled from my credit and the support agent wasnt know where is the problem
21 ottobre 2026
Risposta di Lyca Mobile AT
Dear Marwan,
We’re really sorry to hear that €10 has been deducted from your credit and that our support agent couldn’t clarify the issue. Could you please share more details about the deduction, such as when it happened and whether it was related to a top-up or bundle purchase? This will help us better understand the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca Mobile
this company is crap and I am going to shout it from the roof tops, don't touch them, don't even go anywhere near them. You cannot contact them for help, your email bounces back every time. I even got an email saying we cannot answer your query as this person has left the company...... like WTF!!!!! I am getting billed monthly even when I couldn't use their product. My phone wasn't compatible. I would score them MINUS!!!!!!!!!!!! I am so angry
21 ottobre 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Sharlene,
We’re really sorry for the frustration this has caused. We understand how upsetting it must be to be charged for a service you couldn’t use and struggle to reach our team. Please send us your Lyca Mobile number via E-mail so we can look into this further and help.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
We are glad you enjoyed your experience. We always aim to make our process as swift and simple as possible for our valued guests. Thank you for your feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear customer,
We are glad you enjoyed your smooth experience with us. Thank you for your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Wanted a single use eSim but auto…
Wanted a single use eSim but auto renewal was enabled and forced to pay 15 Euros per month now.
28 luglio 2026
Risposta di Lyca Mobile AT
Dear Shubham,
We’re sorry to hear about the unexpected recurring charges following your eSIM purchase.
We’ve successfully cancelled your auto-renewal and processed your refund. Further details have been shared with you via email. Please check your inbox for more information.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The connection has dissapeared two…
The connection has dissapeared two month ago and never came back. Impossible to connect with customer service
18 ottobre 2026
Risposta di Lyca Mobile AT
Dear Valeriia,
We’re very sorry to hear that your connection has been unavailable for the past two months and that you’ve had difficulty reaching our customer service team
We’ve refreshed your network settings and sent you an email with further details. Kindly check your inbox and follow the instructions provided. Please let us know if the issue persists, and we’ll be happy to assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
There is no connecting to the internet
There is no connecting to the internet. Not worth the try
16 ottobre 2026
Risposta di Lyca Mobile AT
Dear Heilmann,
We’re sorry to hear that you’re unable to connect to the internet and that your experience has been disappointing. We understand how frustrating this must be.
We’ve sent you an E-Mail requesting some additional information. Could you please check your inbox and provide the requested details so we can proceed with the investigation and work towards a resolution as soon as possible.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
5 Stars it works perfectly
5 Stars it works perfectly as soon as I bought it I received the mobile data 100 GB for just 10€ no difficulties.
12 ottobre 2026
Risposta di Lyca Mobile AT
Dear Glorious,
We are happy to hear that your experience went so smoothly. Thank you for your wonderful feedback. We are glad you enjoyed the seamless setup and found the generous data plan to be such a great value. Our team works hard to ensure an easy process for everyone, and we truly appreciate you sharing your positive experience with us today.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Auto renewal doesn't work
While the connectivity is good, I always have issues with auto renewal of my pack. That is quite frustrating.
12 ottobre 2026
Risposta di Lyca Mobile AT
Dear Customer,
We’re glad to hear that you’re happy with our connectivity, but we’re sorry that you’ve been experiencing repeated issues with pack auto-renewal.
We understand how frustrating this can be. Please share your Lyca Mobile number and a brief description of the renewal issue, so we can investigate and help resolve it.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
es tut uns leid zu hören, dass Sie anhaltende Probleme mit Ihrem Internetdienst haben. Wir verstehen, wie frustrierend eine unzuverlässige Verbindung sein kann, und entschuldigen uns für die entstandenen Unannehmlichkeiten.
Bitte teilen Sie uns Ihre Lyca Mobile-Rufnummer sowie Ihren Standort mit und geben Sie an, ob die Probleme die mobile Datennutzung oder die Telefonverbindung betreffen. So können wir den Sachverhalt prüfen und Ihnen weiterhelfen.
Mit freundlichen Grüßen,
Ihr LycaMobile-Team für die Bearbeitung von Kundenbewertungen
trustpilotreview@lycamobile.com
super dankeschun
12 ottobre 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
wir freuen uns sehr, Sie bei uns zu haben, und danken Ihnen herzlich, dass Sie sich die Zeit genommen haben, uns so freundliche Worte zu hinterlassen. Ihre Unterstützung motiviert uns sehr!
Mit freundlichen Grüßen,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Unfair pricing for long-term users
Unfair pricing for long-term users
Pay €9.90 for 100GB while new users pay €6.90 for the same plan. Loyel customers should get equal or better deals, not worse ones. Very disappointed.
12 ottobre 2026
Risposta di Lyca Mobile AT
Dear Customer,
We’re sorry to hear that you’re disappointed with the pricing difference between existing and new customers. We value your loyalty and understand your expectation of receiving competitive offers as a long-term customer.
Thank you for bringing this to our attention. We appreciate your feedback and will take your comments regarding customer loyalty and pricing into consideration as we continue to improve our offers and services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Daca vroiam sa am un abonament din care…
Daca vroiam sa am un abonament din care să mi traga cineva lunar bani as fi ales drei sau A1 sau oricare alta Compagnie Telefonica. Eu am ales lyca mobile pentru a incarca eu cand am nevoie su cu cât I mi perimt. Nu ca voi sa mi trageti lunar bani de pe contul meu.
12 ottobre 2026
Risposta di Lyca Mobile AT
Stimate Andronic,
Ne pare rău pentru frustrarea cauzată de plățile recurente. Înțelegem că ați ales Lyca Mobile deoarece preferați flexibilitatea de a efectua reîncărcări ori de câte ori aveți nevoie, fără retrageri lunare neașteptate.
Am dori să vă ajutăm să clarificați aceste plăți și să verificăm setările de reînnoire din contul dumneavoastră. Vă rugăm să ne comunicați datele la care au avut loc retragerile și sumele respective, pentru a putea investiga situația.
Cu stimă,
Echipa LycaMobile pentru Soluționarea Recenziilor,
trustpilotreview@lycamobile.com
Das Internet ist echt cool.
5 ottobre 2026
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank für Ihr positives Feedback! Wir freuen uns sehr zu hören, dass Sie mit unserem Internet-Service zufrieden sind. Wir wissen Ihre Unterstützung zu schätzen und freuen uns darauf, Sie weiterhin zu vernetzen.
Mit freundlichen Grüßen
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank für das tolle Feedback und die wunderbare Bewertung! Wir setzen uns täglich dafür ein, Ihnen ein reibungsloses Mobilfunkerlebnis zu bieten.
Herzliche Grüße
Ihr Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Nicht gut bei Einstellungen
9 ottobre 2026
Risposta di Lyca Mobile AT
Hallo Marko,
es tut uns leid zu hören, dass du Schwierigkeiten mit den Einstellungen hast. Wir verstehen, dass es frustrierend sein kann, alles korrekt zu konfigurieren. Bitte lass uns wissen, bei welchen Einstellungen genau du Probleme hast – wir werden unser Bestes tun, um dich bei der Einrichtung zu unterstützen.
Viele Grüße,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
the eSIM doesnt work
the eSIM doesnt work, I don't have mobile number associated with it (even though I registered eSIM as requested), so I can't even get help on your website
9 ottobre 2026
Risposta di Lyca Mobile AT
Dear Maxim,
We’re very sorry that your eSIM isn’t working despite completing the registration process. We understand how frustrating it must be to have no mobile number associated with your eSIM and be unable to access support through our website.
We’d like to investigate this and help get your eSIM working. Please share any error message you see when trying to activate the eSIM, so we can look into this further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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