Titel: Probleme beim Aufladen trotz gültigem Gutschein Ich bin seit vier Jahren Kunde bei Lycamobile und nutze den Tarif National L für 14,90 €. Am 21. Oktober 2026 habe ich in einer Trafik ein... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
First I start with negative aspect; I must point out the connection problems faced while using internet and WhatsApp calls. There is always problem with internect speed and connection. The positive... Leggi di più
L'azienda ha risposto
My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Leggi di più
L'azienda ha risposto
5 Stars it works perfectly as soon as I bought it I received the mobile data 100 GB for just 10€ no difficulties.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Informazioni di contatto
1080, Vienna, Regno Unito
- www.lycamobile.at
2,4
Scarso
463 recensioni
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Risposta di Lyca Mobile AT
Dear Arlind,
We are truly delighted to hear you found our service to be excellent. Your positive feedback is greatly appreciated.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
ich bin sehr zufrieden…gute verbindung…
ich bin sehr zufrieden…gute verbindung auch in ausland ♥️
8 agosto 2026
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
Ihre Treue und Ihr freundliches Feedback bedeuten unserem engagierten Team sehr viel. Vielen Dank, dass Sie sich für unseren zuverlässigen Service entschieden haben.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Xerîdarê hêja,
Em xemgîn in ku hûn ji xizmet û torê nerazî ne. Em fêm dikin ku ev çiqas dikare bibe sedema aciziyê û spasiya we dikin ku hûn nerînên xwe parve dikin. Em ê wê ji tîmê têkildar re bişînin.
Bi rêzdarî,
Tîma Çareserkirina Nirxandina Mobile ya Lyca
trustpilotreview@lycamobile.com
Repeated unauthorized auto-renewal despite multiple cancellation requests
I am extremely disappointed with Lyca Mobile Austria’s handling of auto-renewal.
I have contacted Lyca Mobile at least three times previously and explicitly requested that auto-renewal be permanently disabled. Despite this, Lyca Mobile continued to charge my payment method automatically.
I have been living in the United States since June 4, 2026 and have not been using my Austrian Lyca Mobile service. Nevertheless, I was charged €9.90 on June 22 and another €9.90 on July 20, for a total of €19.80, for renewals that I neither requested nor used.
I have now emailed both Lyca Mobile Austria customer service and the Review Resolution Team requesting a refund and permanent cancellation of auto-renewal, but I have received no response or resolution.
This is particularly frustrating because I had already asked Lyca Mobile multiple times to stop the automatic renewals. Customers should not have to repeatedly request cancellation and then discover that their payment method is still being charged.
I request an immediate refund of the full €19.80 and permanent deactivation of auto-renewal on my number. I will update this review if Lyca Mobile resolves the matter.
6 agosto 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Muhammad,
We appreciate you taking the time to share your experience with us regarding the auto-renewal of your service.
We are actively looking into the details of your account and the communication you have had with our customer service team and the Review Resolution Team. We are committed to understanding why your requests were not actioned as expected and to ensure that this situation is properly addressed. We will work to investigate the charges and the auto-renewal status to prevent further occurrences. We value your patience as we review this matter thoroughly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
good stuff.
7 agosto 2026
Risposta di Lyca Mobile AT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
Ihre Treue und Ihr freundliches Feedback bedeuten unserem engagierten Team sehr viel. Vielen Dank, dass Sie sich für unseren zuverlässigen Service entschieden haben.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Finde ich super
5 agosto 2026
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
wir freuen uns sehr, Sie bei uns zu haben, und wissen es zu schätzen, dass Sie sich die Zeit für so freundliche Worte genommen haben. Ihre Unterstützung motiviert uns sehr!
Herzliche Grüße
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben!
Wir freuen uns sehr, Ihnen eine reibungslose Verbindung zu einem hervorragenden Preis-Leistungs-Verhältnis bieten zu können – genau das, was Sie verdienen.
Herzliche Grüße
Ihr Lyca Mobile-Team für Bewertungsanliegen
trustpilotreview@lycamobile.com
SIM Registrierung nicht möglich
SIM Registrierung nicht möglich, sämtliche angebotenen Methoden schlugen wegen einem „technischen Fehler“ fehl. Hotline natürlich nicht mehr erreichbar. Super!
4 agosto 2026
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
Es tut uns leid zu hören, dass Sie Probleme bei der Registrierung Ihrer SIM-Karte haben und unser Support-Team nicht erreichen konnten. Wir verstehen, wie frustrierend diese Situation sein kann.
Um uns bei der Untersuchung zu helfen, geben Sie bitte Ihre Telefonnummer oder SIM-Daten, die von Ihnen verwendete Registrierungsmethode, etwaige Fehlermeldungen oder Screenshots sowie Datum und Uhrzeit des Problems an.
Beste Grüße,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I sent all needed info about me and my…
I sent all needed info about me and my case and reply took 4 days and it was absolutely useless
30 luglio 2026
Risposta di Lyca Mobile AT
Dear Customer,
We’re sorry to hear that your previous support experience did not meet your expectations. We understand how frustrating it is to wait for a response after providing the requested information and not receive a helpful resolution.
We would like to review your case further. Please provide your phone number or case reference number, along with any previous communication details, so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Excellent service
3 agosto 2026
Risposta di Lyca Mobile AT
Hi Jaspreet Singh,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
My experience is basically good in this…
My experience is basically good in this recent years, because I am been using the mobile network for good 11 years now.
3 agosto 2026
Risposta di Lyca Mobile AT
Hi customer,
We're so happy to hear about your positive experience with our mobile network over the past 11 years! We truly appreciate your long-standing loyalty.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Poor customer care experience
I have never experienced customer service as poor as Lyca Mobile’s.
Last month, my data allowance expired one day before my plan renewal date. I contacted customer service and was instructed to top up $30 so they could manually renew my plan. While I was on the call, I added the $30 exactly as directed. The representative then told me they were unable to process the renewal at that moment and would complete it later.
The next day, my plan had still not been renewed, and the $30 credit had disappeared. When I contacted customer service again, I was told the credit had been consumed. This happened only because I followed the instructions provided by Lyca Mobile’s own representative.
My account was then automatically charged again for the plan renewal. Since the issue was not resolved, I disputed the charge through my bank and recovered the $30. Now Lyca Mobile is demanding that I repay the $30 plus a $5 penalty fee or reverse the dispute.
To make matters worse, this month I am unable to renew my plan at all because Lyca Mobile has placed a restriction on my account until I pay the disputed amount and fee. I am effectively being denied service because of a problem that arose from following the instructions of their own customer support team.
The most frustrating part is the lack of knowledge, accountability, and consistency from customer service. Every call results in a different explanation, and no one seems able to properly investigate or resolve the issue. Instead of taking responsibility for their mistake, they are making the customer pay for it.
Customers should not be penalized for following the advice of Lyca Mobile staff. Extremely disappointing experience, poor communication, poor complaint handling, and one of the worst customer service experiences I have encountered.
1 agosto 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Ketan,
We appreciate you taking the time to share your detailed feedback regarding your recent experiences. We sincerely regret the frustration and inconvenience caused by the issues with your data allowance, plan renewal, and the subsequent account restrictions. We understand how concerning it is when instructions from our support team lead to further complications and financial disputes. We are actively reviewing your case to understand why the initial guidance resulted in your credit being consumed and why your plan was not renewed as promised. We are committed to investigating the inconsistencies in the information you received and the handling of your complaint to ensure such situations are avoided in the future. Your experience highlights areas where we need to improve our internal processes and communication, and we are taking your comments seriously as we work to enhance our customer service and accountability.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben!
Wir freuen uns sehr, Ihnen eine reibungslose Verbindung zu einem hervorragenden Preis-Leistungs-Verhältnis bieten zu können – genau das, was Sie verdienen.
Herzliche Grüße
Ihr Lyca Mobile-Team für Bewertungsanliegen
trustpilotreview@lycamobile.com
They were suppose to take €7.92 from my…
They were suppose to take €7.92 from my account and instead took €9.90…
2 agosto 2026
Risposta di Lyca Mobile AT
Dear Zade,
We’re sorry to hear about the unexpected charge and understand your concern regarding the difference between the amount you expected to pay and the amount deducted.
To help us investigate, please provide your phone number, the plan or transaction details, the date of the payment, and any payment confirmation or screenshots showing the charge.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
Thank you for your positive feedback! We're glad to hear you find Lyca Mobile affordable and good. We appreciate your support and look forward to continuing to serve you.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Super cool project
1 agosto 2026
Risposta di Lyca Mobile AT
Hi Rawia Mallak,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
We’re sorry to hear that you are unhappy with our service. We appreciate your feedback and would like to understand what went wrong so we can help improve your experience.
Could you please elaborate the issue you have been faced so that we will help you with resolution as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I recharge 2 times my sim card 14,90…
I recharge 2 times my sim card 14,90 with my card i dont habe ctedot
1 agosto 2026
Risposta di Lyca Mobile AT
Dear Alexandra,
We’re sorry to hear that your recharge has not been credited and understand how frustrating it must be to have completed the payment but not see the balance updated.
To help us investigate, please provide your phone number, recharge amount, date and time of the transactions, and payment confirmation or screenshots of the charges.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Über die App ist alles viel…
Über die App ist alles viel einfacher...als über den Browser.
30 luglio 2026
Risposta di Lyca Mobile AT
sehr geehrter Kunde,
wir freuen uns, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie mit unserem Service zufrieden waren.
Mit freundlichen Grüßen
Ihr Lyca Mobile-Bewertungsteam
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