Titel: Probleme beim Aufladen trotz gültigem Gutschein Ich bin seit vier Jahren Kunde bei Lycamobile und nutze den Tarif National L für 14,90 €. Am 21. Oktober 2026 habe ich in einer Trafik ein... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
First I start with negative aspect; I must point out the connection problems faced while using internet and WhatsApp calls. There is always problem with internect speed and connection. The positive... Leggi di più
L'azienda ha risposto
My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Leggi di più
L'azienda ha risposto
5 Stars it works perfectly as soon as I bought it I received the mobile data 100 GB for just 10€ no difficulties.
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Dettagli dell'azienda
Scritti dall'azienda
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Informazioni di contatto
1080, Vienna, Regno Unito
- www.lycamobile.at
2,4
Scarso
463 recensioni
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Risposta di Lyca Mobile AT
Dear Sebastian,
We’re sorry for the inconvenience caused. We understand that you’re unable to register your card.
Please share the screenshot of any error message, and details of the issue so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Ich habe gestern Roaming gekauft für…
Ich habe gestern Roaming gekauft für turkei..ich bin heute turkei gekommen aber keine internet..
24 agosto 2026
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
es tut uns leid für die entstandenen Unannehmlichkeiten. Wir verstehen, dass Sie Roaming für die Türkei gebucht haben, aber nach Ihrer Ankunft keinen Internetzugang haben.
Bitte teilen Sie uns Ihren aktuellen Standort und Ihre Postleitzahl sowie einen Screenshot Ihres Netzwerkgeschwindigkeitstests mit, damit wir den Fall untersuchen und Ihnen weiterhelfen können.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
totally bad and slow service
totally bad and slow service. Very unspecified and bad arranged menu. Total mess. Never again!!!
24 agosto 2026
Risposta di Lyca Mobile AT
Dear Luke,
We’re sorry to hear about your slow service and frustrating experience with our menu and system. We appreciate you sharing your feedback and will pass it to our internal team for further review and improvement.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very disappointing experience\
Very disappointing experience\. I have been unable to activate my SIM card despite trying more than seven times\. I also contacted customer service by email this morning, but I still haven’t received any response\.
At this point, I am unable to use the service and have requested a full refund\. I hope the issue will be resolved quickly, but based on my experience so far, I cannot recommend this service\.
22 agosto 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Mel,
We are truly sorry to hear about the difficulties you've experienced with activating your SIM card and the lack of response from our customer service team. We understand your frustration and disappointment when you are unable to use the service as intended. We are actively investigating why your email went unanswered and why the activation process failed multiple times. We appreciate you bringing this to our attention and we are committed to resolving these issues promptly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Is not working!!!!
Is not working!!!!! Help !! I need to open instagram and make TikToks!!!
20 agosto 2026
Risposta di Lyca Mobile AT
Dear Cynthia,
We are sorry to hear you're having trouble accessing your apps. We want to help resolve this for you. We are looking into this issue.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I can’t activate it in a supported…
I can’t activate it in a supported roaming zone. Extremely annoying but it is very easy to pay
19 agosto 2026
Risposta di Lyca Mobile AT
Dear Tamas,
We are sorry to hear about the difficulty you experienced with activation while roaming. We are looking into this issue.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Edit €10 inside of my credit balance…
Edit €10 inside of my credit balance and next day I woke up and I’m trying to buy an Internet or some kind of a plan and I see that I have three cents into my credit balance everyone from $10 for euros to three cents. I did absolutely nothing and I lost €10. I just had it inside their head and not touch it and it just went to three cents.
18 agosto 2026
Risposta di Lyca Mobile AT
Dear customer,
We are very sorry to hear about the unexpected disappearance of your credit balance. We understand how frustrating it is to lose funds without explanation. We want to investigate this issue thoroughly for you. Please reach out to our support team so we can look into your account details and resolve this.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Alles ist perfekt
18 agosto 2026
Risposta di Lyca Mobile AT
Dear Bozhidar,
We're so happy to hear you enjoyed our service! Your kind words mean a lot to us.
Best Regards,
LycaMobile Review Resolution Team,
Ported to Lyca from Amaysim
Ported to Lyca from Amaysim. It has been a trouble right from activating Sim. It hasn't accepted my driving licence after multiple attempts. Accepted my passport in a later attempt. The chat option is hopeless with no response both after hours and during trading hours. Although the customer care is prompt in answering ur calls, they have zero skills to trouble shppt technical errors. But lyca is prompt to deduct your money and the plan shows activated for which I paid $99. Even this was advertised in all social media pages as $90 but when I went to recharge it charged $99. After all the trouble of activating, porting and adding plan, I cannot make calls, send messages or use internet. I can only receive incoming calls and SMS. Called thrive to customer care requesting it is urgent as I have important calls scheduled. But no response till date. Really regret moving to this provider.
18 agosto 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Mithun,
We understand your concerns regarding the difficulties with SIM activation, porting, identity verification, plan pricing, and the inability to make calls, send messages, or use mobile data. We also acknowledge your feedback regarding the support experience and apologize for the inconvenience caused.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Please share your Lyca Mobile number and relevant porting, plan, and payment details via our private support channel so we can review your account and investigate the issues you have experienced.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
You guys are scammed me.
You guys are scammed me.
I bought esim and after I bought it I couldn’t register because I’m not citizen of Austria then I called to customer support and she says I have to go to the nearest branch. Now I’m in Zell am See and nearest branch is in Vienna ahaha.
Thanks for being that kind of scammer corporation. I believe my 7 euro will stuck on your throat
15 agosto 2026
Risposta di Lyca Mobile AT
Dear Javanshir,
We are sorry to hear about the difficulties you experienced with your eSIM purchase and registration. We understand your frustration with the citizenship requirement and the inconvenience of the branch location. We are reviewing our processes to prevent similar situations for our international customers. We appreciate you bringing this to our attention.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It works everwhere good
10 agosto 2026
Risposta di Lyca Mobile AT
Dear Hashimi,
We're so glad to hear that our product is working well for you across the board! We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Trochu nezrozumiteľné to bolo.
15 agosto 2026
Risposta di Lyca Mobile AT
Vážený Peter,
Ďakujeme za vašu spätnú väzbu. Je nám ľúto, že niektoré informácie alebo postup boli nejasné a ťažko pochopiteľné.
Mohli by ste nám, prosím, povedať, ktorá časť vám nebola zrozumiteľná? Vaša spätná väzba nám pomôže pochopiť problém a zlepšiť naše služby.
S pozdravom,
Tím pre riešenie recenzií spoločnosti Lyca Mobile
trustpilotreview@lycamobile.com
I ran out of data and wanted to add…
I ran out of data and wanted to add bolt on. I topped up but it didn’t work. Lyca cheap and cheerful, unless you have a problem. There is basically no customer service or support.
14 agosto 2026
Risposta di Lyca Mobile AT
Dear Customer,,
We are sorry to know about your concern regarding the difficulty adding a data bolt-on after topping up and the lack of support you experienced. We regret that the service did not work as expected when you needed it and appreciate your feedback regarding customer service. Please share your Lyca Mobile number and recharge details through our private channel so we can check the transaction and assist you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
Your loyalty and kind feedback mean the most to our hard-working team. Thank you for choosing us for reliable service.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Die sind nicht einmal in der Lage Email…
Die sind nicht einmal in der Lage Email in deutsch zu senden. Bringen ständig neue Angebote in der App die man oft gar nicht nutzen kann
5 agosto 2026
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
wir verstehen Ihre Anmerkungen bezüglich der E-Mails auf Deutsch und der in der App angezeigten Angebote. Wir bitten um Entschuldigung für die Unannehmlichkeiten, wenn Aktionen scheinbar nicht genutzt werden können. Wir schätzen Ihr Feedback und werden es an die zuständigen Teams weiterleiten, um das Kundenerlebnis zu verbessern.
Mit freundlichen Grüßen
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Imamuddin,
We understand your frustration regarding the SIM card. We are committed to ensuring all our products function correctly. We are actively looking into this to improve our service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Me gustó mucho l rapidez y sencillez…
Me gustó mucho l rapidez y sencillez con que pude activar el servicio
10 agosto 2026
Risposta di Lyca Mobile AT
Estimado cliente:
Su lealtad y sus amables comentarios son de gran valor para nuestro dedicado equipo. Gracias por elegirnos para recibir un servicio confiable.
Atentamente,
Equipo de Resolución de Reseñas de Lyca Mobile
trustpilotreview@lycamobile.com
Very Bad Customer Service
Very Bad Customer Service – Beware of Unexpected Charges
I am extremely disappointed with Lycamobile’s customer service. In our experience, an internet package was activated on our account without our permission or consent, and money was taken from our account for a service we did not request.
When we contacted customer service to resolve the issue, no one was available to properly help us. We were left frustrated and without a clear solution.
The service is extremely poor, and the whole experience feels very unfair. When money is being deducted from customers’ accounts without their approval, it seriously damages trust.
I strongly recommend that Lycamobile improve its customer service and be much more transparent about any packages or charges activated on customers’ accounts. Very disappointing experience.
10 agosto 2026
Risposta di Lyca Mobile AT
Dear FD,
We appreciate you taking the time to share your feedback regarding the unexpected charges and your experience with our customer service. We understand how frustrating it is when services are activated without consent and when support is not readily available. We are actively reviewing our processes to ensure greater transparency with package activations and to improve the accessibility and effectiveness of our customer support. Your comments are invaluable as we work to rebuild trust and enhance our services for everyone.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Only giving one star as I have to.
Only giving one star as I have to.
This company is terrible. After purchasing a Lyca medium plan for $150 it was impossible to transfer my number across so I asked for a refund which they did unfortunately it was not the full amount as I had it for 5 days but could not use it so they only refunded me $137.50…whatever glad to have the refund. 7 days later they charged me $20. I called and asked what was going on and requested a refund. They had put me on a Lyca monthly plan WITHOUT my permission or knowledge. It has now been a month and 3 calls and I still don’t have my refund. Be careful.
8 luglio 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Nicole,
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with your number transfer and the subsequent billing issues. We understand your frustration regarding the unauthorized charge and the delay in receiving your refund. We are actively reviewing your case to understand what went wrong and to prevent such situations from recurring. We value your feedback as it helps us improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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