Titel: Probleme beim Aufladen trotz gültigem Gutschein Ich bin seit vier Jahren Kunde bei Lycamobile und nutze den Tarif National L für 14,90 €. Am 21. Oktober 2026 habe ich in einer Trafik ein... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
First I start with negative aspect; I must point out the connection problems faced while using internet and WhatsApp calls. There is always problem with internect speed and connection. The positive... Leggi di più
L'azienda ha risposto
My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Leggi di più
L'azienda ha risposto
5 Stars it works perfectly as soon as I bought it I received the mobile data 100 GB for just 10€ no difficulties.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Informazioni di contatto
1080, Vienna, Regno Unito
- www.lycamobile.at
2,4
Scarso
463 recensioni
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Very bad service
Very bad service. Only talk with AI not really useful person that can solve my problems. Once in the system impossible to leave.
6 settembre 2026
Risposta di Lyca Mobile AT
Dear Daniel,
I understand your concern about not being able to reach a person who can properly assist with your issue and your difficulty leaving the service.
I appreciate you sharing this feedback, and I’ll take your comments into consideration as we work to improve our customer support and make it easier for customers to get the assistance they need.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I bought eSIM online and the activation…
I bought eSIM online and the activation failed. It’s my last money on me and I am stranded.
6 settembre 2026
Risposta di Lyca Mobile AT
Dear Joshua,
I’m very sorry to hear that your eSIM activation failed, especially as you have used your last available money for the purchase
I have sent you E-Mail, Could you please provide some additional information so we can investigate the issue further and assist you more effectively
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
We are so pleased to hear that you found our service to be a great value and that your experience was fast and easy. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Every gut in intanet
4 settembre 2026
Risposta di Lyca Mobile AT
Dear customer,
We appreciate you taking the time to share your thoughts with us. We are always looking to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Most of the customer support employees…
Most of the customer support employees are not really helping and they cannot even check the data. So this is not a good experience. I wanted to Port my number and had to wait for 2 months. Anyhow, after all my phone is working and I made to Port my number as the prices are really good.
1 luglio 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Cosimo,
We’re glad to hear that your number was eventually ported successfully, your phone is now working, and you’re happy with our competitive prices. We truly appreciate you sharing both your concerns and the positive aspects of your experience.
Could you please share your Lyca Mobile number and any previous case or reference number related to the porting delay? This will help us review your experience and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Registrant and activation problem
I bought esim. Activated it and started the registration process. But taking the picture of my passport did not work and spent 2 more hours to fix that. Also there is no phone number is visible on my phone- cellular data section.
2 settembre 2026
Risposta di Lyca Mobile AT
Dear Enkhjin,
We also understand that your Lyca Mobile phone number is not appearing under the cellular data section on your device.
Could you please share your Lyca Mobile number, device model, and a screenshot of the cellular settings showing the issue? This will help us review the eSIM setup and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Lyca not refunding for a package I never used.
Ordered a sim so I could port my number. Had 30gb data on the sim so decided why not use it before switching. Last day to renew the package was 13th August but before I could even turn it off lyca already charged me a day before the package expired on 12th August. Contacted customer service 3 times now and all 3 times they said I would get the refund. 1st time I called I was told that I did not mention what plan I had ordered when I clearly did and they can get this data from their system as well. Second time said I would get in a week. Still nothing 3rd time was told will get within 24-48 hours. Still nothing. Been over 3 weeks now I have been chasing. Latest reference number is 113765467. Do not fall for the trap as they add you to the auto renewal plan by default even after you untick it when purchasing.
Update. They said the package is cancelled on their reply below but *137# still shows it as active.
Update 2. Got a text message from lyca saying below but nothing in bank. Pathetic response and no solution yet.
Lycamobile would like to confirm that your enquiry relating to Refund back to bank account, request number 113765467 was resolved as follows Closed, you can call 322 for further information.
Update 3 after calling today I was told that they will not issue refund saying that I used the bundle even after lyca mobile response to this review below says the bundle was cancelled and refund will be processed. Awful customer service.
12 agosto 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Alwyn,
We understand that you were charged for an automatic renewal on 12 August, one day before your package was due to expire, despite your concerns about having opted out of auto-renewal.
We’re pleased to inform you that the bundle has been successfully cancelled. We have also processed your refund request, and the refund will be credited within 7–10 business days.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Es ist unmöglich eine einfache top up…
Es ist unmöglich eine einfache top up zu kaufen, noch nie so eine schwierige Website erlebt. Frustrierend. Dann habe ich eine wert Karte im Supermarkt gekauft und es lässt sich nicht telefonisch laden. Jetzt unterwegs zu einem Shop. Bin echt genervt.
31 agosto 2026
Risposta di Lyca Mobile AT
Liebe Elisabeth,
wir verstehen, wie ärgerlich es ist, Probleme mit der Website und dem Aufladevorgang der Prepaid-Karte zu haben, insbesondere wenn Sie dafür extra in ein Geschäft gehen mussten.
Wir danken Ihnen für Ihr Feedback und leiten es an das zuständige Team weiter, um den Aufladevorgang zu verbessern.
Mit freundlichen Grüßen, Ihr LycaMobile-Bewertungsteam, trustpilotreview@lycamobile.com
I didn’t receive my Guthaben
I didn’t receive my Guthaben. Please kindly give me my money back. Don’t steal it. I didn’t receive any Guthaben I purchased
31 agosto 2026
Risposta di Lyca Mobile AT
Dear Customer,
We’re sorry for the inconvenience caused. We understand your frustration as you purchased credit but it has not been added to your account.
Please share your payment details, and a screenshot of the transaction confirmation with us so we can verify the payment and investigate the missing credit and refund request.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The worst service in my life
The worst service in my life
It’s not a company it’s a scam!
They charged me few times per month for the same Tarif and your customer support refused to return me money!
I turned on automatic payment (monthly) (auto renewal) but instead I was charged for the same bundle twice sometimes 4/5 times per months and customer service totally refused to give me a refund
31 agosto 2026
Risposta di Lyca Mobile AT
Dear Viktorila,
We’re very sorry for the multiple charges and the frustration caused by your refund experience. We understand your concern, especially as you expected your bundle to renew once a month but were charged for the same bundle multiple times.
Please share the transaction details or screenshots showing the duplicate charges, and any previous case/reference number with us so we can review the transactions and investigate the refund request further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Уважаемый Эндрю,
Приносим извинения за доставленные неудобства. Мы понимаем, что у вас не работает интернет.
Не могли бы вы сообщить нам свой номер телефона Lyca Mobile, местоположение и почтовый индекс, а также скриншот теста скорости сети, чтобы мы могли разобраться в проблеме и оказать вам дальнейшую помощь?
С уважением,
Команда по решению проблем LycaMobile,
trustpilotreview@lycamobile.com
Sim is not adding to mobile after…
Sim is not adding to mobile after registartion as well
29 agosto 2026
Risposta di Lyca Mobile AT
Dear Yogesh,
We’re sorry for the inconvenience caused. We understand that your SIM is not being added to your mobile even after completing the registration.
Please share the screenshot of any error message with us so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
They cancelled my plan and didn't even send a message
They cancelled my plan because the auto renewal failed, tricked me to top up 20$ and then told me i couldn't get my old plan and just purchase a new more expensive one
Customer service hung up half of the time and didn't even try to help me or understand my problem. I don't recommend
Seems Only a bad review makes them keen to do something about my problem. I'll tell you one thing, if you solve the problem instead of ignoring it, customers will be happier and maybe your global rating will be more than 2 stars. Thanks for the reply but i already bought another Sim and i don't want any further "help" from this company, enjoy my 20 bucks you seem to need them more than me
Other than the negative experience internet calls and Sms work fine no issues
28 agosto 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Davide,
We’re very sorry for the frustration caused by the cancellation of your plan and the difficulties you experienced with your top-up and plan renewal. We also apologise for the poor customer service experience and understand how disappointing it must have been to feel that your concerns were not properly understood or addressed.
Please share your Lyca Mobile number, transaction details for the $20 top-up, and details of the previous plan with us so we can review the matter and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
We’re sorry for the inconvenience caused. We understand your frustration with the poor network and signal reception inside your apartment.
Could you please share your location and postcode, along with a network speed test screenshot with us? This will help us investigate the coverage issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Rizo ist ein bisschen hier in St Veit…
Rizo ist ein bisschen hier in St Veit an der Glan St
19 agosto 2026
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
wir entschuldigen uns für die Unannehmlichkeiten. Wir verstehen, dass Sie in St. Veit an der Glan schlechten Netzempfang haben.
Bitte teilen Sie uns Ihre Lyca Mobile-Nummer, Ihren genauen Standort und Ihre Postleitzahl sowie einen Screenshot Ihres Geschwindigkeitstests mit. Dies hilft uns, die Netzabdeckung in Ihrer Gegend zu untersuchen und Ihnen weiterzuhelfen.
Mit freundlichen Grüßen, Ihr Lyca Mobile-Kundenservice-Team
trustpilotreview@lycamobile.com
Sehr gut app
27 agosto 2026
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
vielen Dank für Ihr tolles Feedback und die hervorragende Bewertung! Wir arbeiten stetig daran, Ihnen ein reibungsloses mobiles Erlebnis zu bieten.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam,
trustpilotreview@lycamobile.com
Automatically charge of tarif
Do you think it’s normal that I canceled already 3 times the option that they try to take money from the bank automatically and they still do it !!! Should I go to court with the company or what ?
If it’s prepaid and I do not consent that they take the money automatically and I even changed that 3 times why they still do it ?
27 agosto 2026
Risposta di Lyca Mobile AT
Dear Rebeca,
We’re very sorry for the repeated unwanted payment attempts despite you cancelling auto-renewal multiple times. We understand your concern and frustration, especially as you have already taken steps to stop the automatic payments.
Please share your account details, screenshots showing the auto-renewal cancellation, and details of the payment attempts with us so we can investigate this matter and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Liebe Desiree,
es tut uns leid für die entstandenen Unannehmlichkeiten. Wir verstehen Ihren Ärger, dass Sie nach der Zahlung den Service nicht nutzen können.
Bitte teilen Sie uns Ihre Zahlungs- oder Transaktionsdetails sowie einen Screenshot Ihres aktuellen Paket- oder Kontostatus mit, damit wir den Fall untersuchen und Ihnen weiterhelfen können.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
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