Titel: Probleme beim Aufladen trotz gültigem Gutschein Ich bin seit vier Jahren Kunde bei Lycamobile und nutze den Tarif National L für 14,90 €. Am 21. Oktober 2026 habe ich in einer Trafik ein... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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First I start with negative aspect; I must point out the connection problems faced while using internet and WhatsApp calls. There is always problem with internect speed and connection. The positive... Leggi di più
L'azienda ha risposto
My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... Leggi di più
L'azienda ha risposto
5 Stars it works perfectly as soon as I bought it I received the mobile data 100 GB for just 10€ no difficulties.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Informazioni di contatto
1080, Vienna, Regno Unito
- www.lycamobile.at
2,4
Scarso
463 recensioni
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Risposta di Lyca Mobile AT
Dear Redigul,
We are so pleased to hear that you found our service to be a great value and that your experience was fast and easy. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Muy buena esperiencia me atendió Chahid
22 settembre 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Estimado cliente:
¡Gracias por sus excelentes comentarios y su magnífica calificación! Nos comprometemos a que su experiencia móvil sea siempre fluida.
Saludos cordiales,
Equipo de Resolución de Reseñas de Lyca Mobile,
trustpilotreview@lycamobile.com
Leider sind 2 unserer Simkarten…
Leider sind 2 unserer Simkarten abgelaufen. Die Frist ist zu kurz. 3 Jahre wären wohl angemessen. Werde keine weiteren Simkarten mehr bei Lycy kaufen. Ca. 20 € Guthaben sind weg.
20 settembre 2026
Risposta di Lyca Mobile AT
Sehr geehrter Johann,
es tut uns sehr leid zu hören, dass Ihre SIM-Karten abgelaufen sind und Sie mit der Gültigkeitsdauer unzufrieden sind. Wir verstehen, wie frustrierend das gewesen sein muss, und entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.
Vielen Dank, dass Sie uns die entsprechenden Details mitgeteilt haben. Unser Team hat Ihr Anliegen aufgenommen und wird den Sachverhalt mit Priorität prüfen, um das Problem schnellstmöglich zu lösen.
Wir schätzen auch Ihr Feedback zur Gültigkeitsdauer der SIM-Karten. Bitte behalten Sie Ihre E-Mails im Blick, um Updates von unserem Team zu erhalten.
Mit freundlichen Grüßen
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
First I start with negative aspect
First I start with negative aspect; I must point out the connection problems faced while using internet and WhatsApp calls. There is always problem with internect speed and connection.
The positive thing I find is that, cost is rather customer friendly and reasonable.
21 settembre 2026
Risposta di Lyca Mobile AT
Dear Customer,
We’re sorry to hear that you’re experiencing frequent internet speed and connection issues, especially during WhatsApp calls. We’re glad to know you find our pricing affordable and reasonable. Please share your location (town or postcode) and phone model so we can investigate the connection issues in your area and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Morariu,
We're so glad to hear your top-up experience was quick, easy, and safe. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Auf der Website steht Tarif statt 9.90…
Auf der Website steht Tarif statt 9.90 für 6.90€ wenn man aber nach 28 tage es verlängern will kostet wieder 9.90 anstatt 6.90
19 settembre 2026
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
es tut uns leid, dass es bezüglich der Tarifpreise zu Verwirrung gekommen ist. Wir verstehen Ihren Unmut darüber, dass auf der Website 6,90 € angezeigt werden, die Verlängerung nach 28 Tagen jedoch mit 9,90 € berechnet wird. Vielen Dank für Ihren Hinweis. Wir werden Ihr Feedback an das zuständige Team zur Überprüfung weiterleiten.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Is it possible to login/register
Is it possible to login/register, I payed and can't login and can't access my account, terrible system
18 settembre 2026
Risposta di Lyca Mobile AT
Dear Breno,
We’re sorry for the inconvenience. We understand that you have already made a payment but are unable to register or log in to your account. Please let us know the exact error message you see when trying to log in so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
wir freuen uns, Sie bei uns zu haben und bedanken uns herzlich für Ihre freundlichen Worte. Ihre Unterstützung motiviert uns sehr!
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Very poor performance.
17 settembre 2026
Risposta di Lyca Mobile AT
Dear Customer,
We’re sorry to hear that you’re experiencing very poor network performance. We understand how frustrating it can be when the service is not performing as expected.
We would like to investigate this for you and help you with a resolution as soon as possible. Could you please help us with the speed test screenshot along with location and postcode details with us? This will help us check the network performance in your area and investigate further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
NOT RESOLVED
This is was 2nd request and you're just saying issue is resolved but I'm still not able to use mobile data (internet)
Previous request: 113996061
13 settembre 2026
Non scritta su invito
Risposta di Lyca Mobile AT
Dear Shakir,
We’re sorry to hear that you’re still unable to use mobile data, despite being informed that the issue had been resolved.
We would like to investigate this further and help you with a resolution as soon as possible
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
vielen Dank für Ihr tolles Feedback und die hervorragende Bewertung! Wir arbeiten stetig daran, Ihnen ein reibungsloses mobiles Erlebnis zu bieten.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam,
trustpilotreview@lycamobile.com
Weil ich bekomme immer keine…
Weil ich bekomme immer keine Bestätigung Code es ist immer später bekommen. Schlecht Netzwerk Verbindung
16 settembre 2026
Risposta di Lyca Mobile AT
Liebe Seema,
es tut uns leid zu hören, dass Sie aufgrund der schlechten Netzverbindung Verzögerungen beim Empfang des Bestätigungscodes haben. Wir verstehen, wie ärgerlich das ist, insbesondere beim Abschluss der Registrierung.
Wir möchten der Sache nachgehen und Ihnen schnellstmöglich helfen. Könnten Sie uns bitte einen Screenshot Ihres Geschwindigkeitstests sowie Ihren Standort und Ihre Postleitzahl zukommen lassen? Dies hilft uns, die Netzabdeckung zu überprüfen und das Problem genauer zu untersuchen.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam,
trustpilotreview@lycamobile.com
White screen and error message…
White screen and error message everytime i do passport scanning.
31 agosto 2026
Risposta di Lyca Mobile AT
Dear Arden,
We’re sorry to hear that you’re experiencing a white screen and an error message every time you try to complete the passport scanning process.
We would like to investigate this for you and help you with a resolution as soon as possible. Could you please share a screenshot of the error message or white screen you receive? This will help us investigate the issue further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Jedes mal probleme mit dem Roaming…
Jedes mal probleme mit dem Roaming Tarif. Tagelang kein Internet trotz Aktivierung und Aufladung.
14 settembre 2026
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
wir verstehen, wie frustrierend es für Sie gewesen sein muss, einen ganzen Tag mit der Behebung von Fehlern zu verbringen und dann in Österreich erneut auf dasselbe Problem zu stoßen.
Ich möchte der Sache nachgehen und Ihnen schnellstmöglich zu einer Lösung verhelfen.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam, trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
We're glad you enjoyed exploring Sheng country! We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Lyca doesn't work in Germany and Austria!
I have now bought an esim in Germany AND Austria and both processes are awful. When I've bought (many times) in the UK, it was simple and it worked. I tried Germany for a whole day and all I got was errors. Then, I bought a new one while in Austria, and I still got errors with the ridiculous "registration" process. It's terrible, and it's doesn't work, no matter what you try.
14 settembre 2026
Risposta di Lyca Mobile AT
Dear Customer,
We’re sorry to hear about the difficulties you experienced with the eSIM purchases in Germany and Austria. We understand how frustrating it must be, especially as your previous UK eSIM purchases worked without any issues.
We would like to investigate this for you and help you with a resolution as soon as possible. Could you please provide the error message or a screenshot of the error you receive during the registration/activation process, along with your order details? This will help us look into the issue further.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Dear Customer,
We understand your disappointment with the service and regret that your experience did not meet your expectations. We appreciate your feedback and would welcome the opportunity to understand your concerns and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bundle renewals are planned such that…
Bundle renewals are planned such that one runs out of their balance minutes and the next monthly top ups isn't available yet and then one has no choice but to keep topping up until then or buy more bundles resulting in multiple bundles. And site pushes ones to auto renew.. this should not be a default selected choice. It should have to be explicitly selected by user
14 settembre 2026
Risposta di Lyca Mobile AT
Dear Sathish,
We’re sorry to hear about the frustration caused by the bundle renewal timing and the need to purchase additional bundles or top up before the next monthly allowance becomes available.
We also understand your concern regarding auto-renewal being selected by default. Your feedback that customers should have to explicitly choose auto-renewal is important, and we’ll make sure this is shared with the relevant team for review.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Doesn’t work at all
3 settembre 2026
Risposta di Lyca Mobile AT
Dear Julia S,
We understand your concern that the service is not working as expected. We regret the inconvenience caused and would like to assist. Please contact us through our private channel with your Lyca Mobile number and details of the issue so we can investigate and help resolve it.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Risposta di Lyca Mobile AT
Sehr geehrter Kunde,
wir freuen uns, Sie bei uns zu haben und bedanken uns herzlich für Ihre freundlichen Worte. Ihre Unterstützung motiviert uns sehr!
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
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