Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Had my yearly heating service ,as I am in a council house, it is done automatically. The engineer who came out ,was very friendly, polite ,respectful of my property .Would recommend Liberty Gas, nev... Leggi di più
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Let down again after 1st appointment was cancelled ( same as the previous 2 years). Had text message yesterday stating new appointment today not really enough notice but managed to be here for it. The... Leggi di più
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Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to r... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Informazioni di contatto
Charley Wood Road, L33 7SG, Liverpool, Regno Unito
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Eccellente
9K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Le persone hanno visualizzato anche
Great!
Barry was great. I explained that the boiler was faulty & he found the problem quickly. Part needed ordering & I have to wait for it to be fitted but the check was otherwise fine. Barry was polite & did a good job
22 giugno 2026
Non scritta su invito
Risposta di Liberty
Hello Di,
This is great to see we have met your expectations.
If you would like an official compliment sending to Barry please send a summary to Feedback@liberty-group.co.uk
Thanks
Paul
After let down 3 times waiting as they…
After let down 3 times waiting as they did not inform waiting till two late abouslty no sence . finally on stop after informed regulations still not happy arrived was OK did check but no certificate yet I prefer gas board did not check radiators only pressure boiler not sufficient did not inspect radios
17 giugno 2026
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Risposta di Liberty
Hi,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
The fitter was down to earth polite…
The fitter was down to earth polite helpful and explained what needed to be done 👍 this isn't the Case with all the fitters.
19 giugno 2026
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Risposta di Liberty
Hi Joy,
thank you for your feedback, I'm happy our colleague was polite and helpful.
kind regards
Wendy
The engineer was extremely respectful
The engineer was extremely respectful, polite and especially professional with an immaculate presentation. Very much appreciated because it was an early slot and I was very tired
19 giugno 2026
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Risposta di Liberty
Hi Jewels
thank you for your feedback, I'm happy our colleague was helpful and friendly and presented well.
kind regards
Wendy
Risposta di Liberty
Hi Allison,
thank you for your feedback, I'm happy our colleague was helpful and friendly.
kind regards
Wendy
Friendly and efficient
18 giugno 2026
Non scritta su invito
Risposta di Liberty
Hello,
Great to hear.
Thanks
Paul
JACK Professional and polite engineer
Professional and polite engineer.
Jack was respectful of my property whilst carrying out his duties and also helpful in arranging for out of date fire alarms to be replaced.
Thank you.
18 giugno 2026
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Risposta di Liberty
Hi Leanne,
thank you for your feedback, I'm happy to hear Jack was respectful and completed a good job.
kind regards
Wendy
Risposta di Liberty
Hello,
Great to hear.
Thanks
Paul
Very friendly and efficient service.
Very friendly and efficient service.
15 giugno 2026
Non scritta su invito
Risposta di Liberty
Hello,
Great to hear.
Thanks
Paul
Lovely engineer
Lovely engineer, always professional, answers any questions I have. Very good at his job, and always trust that he completes my gas check, safely :)
17 giugno 2026
Non scritta su invito
Risposta di Liberty
Hello,
Great to hear.
Thanks
Paul
This company is the worst I’ve ever…
This company is the worst I’ve ever dealt with, 2 previous appointments made and they didn’t show after me having to take time off work , no communication from them to say they wouldn’t be coming nothing shocking , lost 2 days pay because of them
17 giugno 2026
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Risposta di Liberty
Hi Kelly,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Very nice young man
Very nice young man, checked everything and left no mess. Very polite
17 giugno 2026
Non scritta su invito
Risposta di Liberty
Hello,
Great to hear.
Thanks
Paul
The guy that came out today was nice…
The guy that came out today was nice and polite but your company is not very good because you lied through your teeth to us there was no cards left there like you said they was and no one had been out when you told us they did
17 giugno 2026
Non scritta su invito
Risposta di Liberty
Hi Courtney,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Young friendly engineer.
The young engineer was extremely friendly and professional and remembered he had visited before.My experience with Liberty has always been a positive one.
17 giugno 2026
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Risposta di Liberty
Hello David,
Great to hear.
Thanks
Paul
Had am appointment no one turned up no…
Had am appointment no one turned up no phone call no apologise rang office said some one was coming 3 times didnt turn up second day they came wrong parts two weeks with no hot water .needs more communication from ioffice 15
15 giugno 2026
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Risposta di Liberty
Hi Lisa,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Risposta di Liberty
Hi Chris,
Thank you for informing us that the engineer exceeded your expectations by being prompt, working professionally and remaining polite throughout the appointment at your property.
Regards,
Adrian
The gas engineer was polite and…
The gas engineer was polite and explained everything he was there to do, after he finished he put almost everything back as it was great service
16 giugno 2026
Non scritta su invito
Risposta di Liberty
Hi Robert,
thank you for your feedback I'm happy to hear everything went well with your visit.
kind regards
Wendy
The engineer was polite
The engineer was polite, and got thru the work.
15 giugno 2026
Non scritta su invito
Risposta di Liberty
Hi Karen,
Thank you for letting us know how the visit went. It’s good to hear the engineer was courteous and able to get through the work without any issues. We’re pleased everything was handled smoothly on the day. Your feedback is appreciated.
Regards,
Adrian
Friendly and polite man
The gentleman was friendly polite and was here on time
15 giugno 2026
Non scritta su invito
Risposta di Liberty
Hi Keith,
Thank you for your feedback. It’s great to hear the engineer arrived on time and was friendly and polite throughout the visit. We’re really pleased you were happy with the service provided. Your comments are much appreciated.
Regards,
Adrian
The inspector was a very well mannered…
The inspector was a very well mannered considerate young man. Our appointment time was spot on. He came did the job no mess at all. All in all very professional company Thank you.
15 giugno 2026
Non scritta su invito
Risposta di Liberty
Hi Paul,
thank you for your feedback happy to hear the job went well and he cleaned up after himself
kind regards
Wendy
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