Our whole experience started with Jamie in the Bristol store, extremely helpful and knowledgable from the beginning! We purchased a sofa bed and I was nervous about it fitting up the stairs. When th... Leggi di più
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I purchased a bed frame from Lee Longlands, which had to be built by the manufacturer prior to dispatch (long lead time). The service I received from multiple teams was exceptional! This included sale... Leggi di più
We have shopped at Lee Longlands Birmingham several times over the years. In fact they are our ‘go to’ store when looking for an item for the home. Have always found what we want and the quality we w... Leggi di più
We had been searching for over a year for some 60s style sofa's and finally with great help from James at Birmingham Lee Longlands, we found exactly what we were after. The service from beginning to d... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
At Lee Longlands, we’ve been following trends for more than a century – so calling our teams experts is a bit of an understatement. With decades of experience between us, a keen eye for style and a passion to support your needs, our colleagues are proud to help everyone who crosses our thresholds, from offering advice through to delivery and beyond. So just like our famous jingle says, you can leave it to Lee Longlands to turn a house into your home.
Informazioni di contatto
224 Broad Street, B15 1AZ, Birmingham, Regno Unito
- 0333 200 1552
- info@leelonglands.com
- www.leelonglands.co.uk
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Arrived at the start of the 2 hrs time…
Arrived at the start of the 2 hrs time window. Quickly unloaded & set up the sofas without fuss. Took away the packaging. What's not to like.
13 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were happy with your delivery and that our drivers kept you well informed throughout the process.
We'll be sure to pass on your kind words to the delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Zero after sales service
I now phoned customer service 6 times about a problem with our 2 sofas and a reclining chair by G-PLan. It has developed a terrible smell, like rancid garlic which is choking us. No one answers the phone and on the one occasion I did get hold of someone who promised to contact G-Plan about it - well, that was over 2 weeks ago when a timescale of 3 days was given. Very, very cross and upset about this.
Another 2 weeks has passed and no further forward. No return phone calls from the 6 messages. We have now been into the store twice and the manager promised some action - 10 days later nothing. Then today finally we had a phone call from G-Plan who will send someone out in 8 days time - somewhere between 1pm and 6pm. THAT IS NOT GOOD ENOUGH. Absolutely disgusted with Lee Longlands and G-Plan and will never, ever buy anything from them again.
13 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for bringing this to our attention. We're sincerely sorry to hear about the unpleasant smell coming from your G Plan sofas and reclining chair, and the distress and discomfort this is causing you.
We're equally sorry that you've had to contact our Customer Care team on so many occasions without receiving the assistance or update you were promised. We completely understand your frustration, particularly after being advised that you would hear back within three days and still having no response more than two weeks later.
This is certainly not the level of service we aim to provide, and we recognise that your concerns need to be taken seriously and addressed promptly.
We appreciate that you have already made considerable efforts to resolve this matter, and we would welcome the opportunity to review your outstanding concerns and help establish the next steps towards a resolution.
Please accept our sincere apologies for the inconvenience, worry and frustration you have experienced.
Kind regards,
The Lee Longlands Team
Excellent service on both deliveries
Excellent service on both deliveries, the first when my neighbour had to give access through his end terrace garden and fence to get the sofa ends and rocker/swivel G Plan furniture in to my property due to a misunderstanding at the sales stage and the second time today when I needed a replacement of the rocker/swivel chair and G Plan agreed an upgrade when replacing the part wasn’t acceptable, the delivery guys, Tony & Kane, actually managed to get the old one out and replacement through the hallway of my small terraced Victorian house. They were very accommodation and reassuring, polite and swift to set it all up.
13 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were happy with your delivery and that our drivers kept you well informed throughout the process.
We'll be sure to pass on your kind words to the delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Good Service
Although there was a 12 week lead in time for the chair, it was delivered with care with Adam and Frank being polite and helpful.
5 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were happy with your delivery and that our drivers kept you well informed throughout the process.
We'll be sure to pass on your kind words to the delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Prompt delivery from a really pleasant…
Prompt delivery from a really pleasant and efficient team. Nice to see a friendly group as these in action. They took their shoes off and removed pictures that would have been in the way of the mattress.
13 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that your mattress was delivered promptly and that our delivery team made such a positive impression with their friendly and efficient service.
It's especially wonderful to hear how considerate they were in your home, taking care to remove their shoes and move pictures out of the way to ensure everything went smoothly. It's these thoughtful touches that make all the difference, and we'll be sure to pass on your kind words to the team.
Thank you for choosing Lee Longlands. We hope you enjoy your new mattress and look forward to welcoming you back in the future!
Warm regards,
The Lee Longlands Team
Knowledgeable and helpful staff.
Excellent help and advice from knowledgeable staff all of whom are friendly whilst businesslike.
Just hoping the new furniture is as good when it arrives.
12 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that our team provided excellent advice and that you found everyone knowledgeable, friendly and professional.
We really appreciate you choosing Lee Longlands and hope you're just as delighted with your new furniture when it arrives as you have been with your shopping experience.
We look forward to hearing how you get on with your new purchase!
Warm regards,
The Lee Longlands Team
New carpet order
I recently ordered some carpet from Lee Longlands and was very pleased with the service. The staff were friendly and Rob was very helpful and professional, making the whole process easy and stress-free. He provided good advice and helped me choose the right carpet for my home. I would happily recommend Lee Longlands to anyone looking for quality carpets and excellent customer service.
10 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your wonderful review and recommendation! We're delighted to hear that you had such a positive experience choosing your new carpet with us.
It's especially lovely to hear your kind words about Rob. His friendly, professional approach and helpful advice clearly made the process easy and stress-free, and we'll be sure to pass on your appreciation to him.
Thank you for choosing Lee Longlands. We hope you love your new carpet and look forward to welcoming you back again in the future!
Warm regards,
The Lee Longlands Team
Lee Longlands offer a pleasant and efficient service
Lee Longlands offer a comfortable shopping experience and an efficient delivery service. The delivery and installation of our furniture by Nathan and Carl was slick and good humoured. Thanks go to all concerned.
12 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely review! We're delighted to hear that you enjoyed a comfortable shopping experience with us and that your furniture delivery and installation went so smoothly.
It's especially wonderful to hear your kind words about Nathan and Carl. Their efficient, friendly and good-humoured approach clearly made a great impression, and we'll be sure to pass on your thanks to them both.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture for many years to come and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Great lads
Had our sofa delivered this morning, lads text me first thing so I knew what time they’d arrive & they were bang on time.
Great trio of guys ( made sure I was happy with everything before they left.
Lee Longlands Adam, Frank & Lee did you & us proud
12 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your wonderful review! We're delighted to hear that your sofa delivery went so smoothly and that you were kept well informed of the arrival time.
It's especially lovely to hear your kind words about Adam, Frank and Lee. Their punctuality, friendly approach and attention to detail clearly made a great impression, and we're thrilled they made sure you were completely happy before leaving. We'll be sure to pass on your fantastic feedback to all three!
Thank you for choosing Lee Longlands. We hope you enjoy your new sofa for many years to come!
Warm regards,
The Lee Longlands Team
Friendly & knowledgable salesman
10 ottobre 2026
Risposta di Lee Longlands
Thank you for your lovely feedback! We're delighted to hear that our sales advisor was friendly and knowledgeable, and helped make your shopping experience a positive one.
We really appreciate you taking the time to leave a review and thank you for choosing Lee Longlands. We look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Great delivery service
Great delivery from Adam, Frank and Lee!
Great delivery service and very friendly staff !
12 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were pleased with our delivery service and found our team so friendly.
We really appreciate your kind words and will be sure to pass them on to our delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you're pleased with the quality of our furniture and the friendly, helpful service provided by our team.
We take great pride in offering quality products alongside excellent customer service, so it's wonderful to know we've met your expectations.
Thank you for choosing Lee Longlands. We really appreciate your support and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Great service
Tom and Mark were very efficient and I am very pleased with my sofa
12 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were pleased with our delivery service and found our team so friendly.
We really appreciate your kind words and will be sure to pass them on to our delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Five star only because they don’t do a…
Five star only because they don’t do a 6 … Tony and Kane arrived right on schedule and checked the route into the room. Once that was done they brought our table in.
After reading a story to our grandson, we were going to take him through to see them building it but they were so efficient it was already built. Then in came the chairs and they were done.
Super service and both men were extremely polite and respectful of our home! Couldn’t have asked for more!
12 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your fantastic review! We'd happily accept six stars if we could!
We're delighted to hear that Tony and Kane provided such exceptional service, arriving right on time and taking great care in your home. It sounds like they were so efficient that your new table was assembled before your grandson even had a chance to watch!
It's wonderful to hear that their professionalism, politeness and attention to detail made such a positive impression. We'll be sure to pass on your lovely comments to them both.
Thank you for choosing Lee Longlands. We hope you and your family enjoy many happy moments around your beautiful new dining table!
Warm regards,
The Lee Longlands Team
Friendly and helpful staff
Friendly and helpful staff, questions were answered fully , all aspects of the furniture were fully explained and we weren’t rushed into anything .
6 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that our team provided friendly, helpful service and took the time to answer all your questions and explain everything thoroughly.
We believe choosing new furniture should be an enjoyable and relaxed experience, without any pressure or feeling rushed, so it's wonderful to know you felt comfortable and well informed throughout your visit.
Thank you for choosing Lee Longlands. We really appreciate your kind words and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Friendly and courteous experience.
Pleased with the helpful advice given and with the purchase we made.
1 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you found our team's advice helpful and that you're pleased with your purchase.
We always aim to make choosing new furniture an enjoyable and straightforward experience, so it's wonderful to know we met your expectations.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture for many years to come and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Delivered and assembled our bed
Delivered and assembled our bed, all went ok.
11 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were pleased with our delivery service and found our team so friendly.
We really appreciate your kind words and will be sure to pass them on to our delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Risposta di Lee Longlands
Thank you for your kind feedback! We're delighted to hear that you received friendly and helpful service from our team.
We really appreciate you taking the time to leave a review and thank you for choosing Lee Longlands. We look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Excellent service from 1st contact to…
Excellent service from 1st contact to delivery. Very friendly staff and great communication all round. Would definitely recommend
8 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were pleased with our delivery service and found our team so friendly.
We really appreciate your kind words and will be sure to pass them on to our delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Delivery by Adam & Frank
Delivery by Adam & Frank - 1st Class. Very considerate and helpful re-organising some things for us. Assembled item and took away all packaging. Thanks!
1 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were pleased with our delivery service and found our team so friendly.
We really appreciate your kind words and will be sure to pass them on to our delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
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