Our whole experience started with Jamie in the Bristol store, extremely helpful and knowledgable from the beginning! We purchased a sofa bed and I was nervous about it fitting up the stairs. When th... Leggi di più
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I purchased a bed frame from Lee Longlands, which had to be built by the manufacturer prior to dispatch (long lead time). The service I received from multiple teams was exceptional! This included sale... Leggi di più
We have shopped at Lee Longlands Birmingham several times over the years. In fact they are our ‘go to’ store when looking for an item for the home. Have always found what we want and the quality we w... Leggi di più
We had been searching for over a year for some 60s style sofa's and finally with great help from James at Birmingham Lee Longlands, we found exactly what we were after. The service from beginning to d... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
At Lee Longlands, we’ve been following trends for more than a century – so calling our teams experts is a bit of an understatement. With decades of experience between us, a keen eye for style and a passion to support your needs, our colleagues are proud to help everyone who crosses our thresholds, from offering advice through to delivery and beyond. So just like our famous jingle says, you can leave it to Lee Longlands to turn a house into your home.
Informazioni di contatto
224 Broad Street, B15 1AZ, Birmingham, Regno Unito
- 0333 200 1552
- info@leelonglands.com
- www.leelonglands.co.uk
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Delivery guy's Lee Adam and Nathan very…
Delivery guy's Lee Adam and Nathan very friendly and helpful, nothing too much trouble
7 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were happy with your delivery and that our drivers kept you well informed throughout the process.
We'll be sure to pass on your kind words to the delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Overall experience very good
Overall experience very good apart from delivery time as we had a few delays, 1 we agreed to but 2 were unforseen but none were company's fault, rather manufacturer. Staff at shop very helpful. Two chaps delivering, Richard and Will absolutely brilliant and went above and beyond to get our sofas in situ.
16 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for taking the time to share your feedback! We're delighted to hear that your overall experience with Lee Longlands was very positive and that our showroom team provided such helpful service.
We're sorry that your sofas took longer than expected to arrive due to the unforeseen manufacturer delays, and we really appreciate your patience and understanding throughout.
It's especially wonderful to hear your kind words about Richard and Will. We're thrilled that they went above and beyond to get your sofas into position and made such a positive impression. We'll be sure to pass on your lovely feedback to them both!
Thank you for choosing Lee Longlands. We hope you enjoy your new sofas for many years to come!
Warm regards,
The Lee Longlands Team
A cut above
A cut above: The delivery team of Frank, Adam and Lee recently provided an excellent service to us whilst delivering our new mattress. The delivery day had been previously arranged, we received a text an hour or so before their arrival which was on time. They quickly established where the item was to be sited and were done in a few minutes. I'd also like to mention Paula at HO who also kindly arranged to store at their warehouse our item for an additional month whilst we redecorated. The Lee Longlands team through sales to delivery are so professional and I highly recommend them.
6 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your fantastic review and recommendation! We're delighted to hear that your experience with Lee Longlands was excellent from start to finish.
It's wonderful to know that Frank, Adam and Lee provided such a professional and efficient delivery service, keeping you informed of their arrival time and ensuring your new mattress was delivered smoothly.
We're also especially pleased to hear your kind words about Paula, who was able to arrange additional storage while you completed your redecorating. It's lovely to know that this flexibility made things easier for you.
We'll be sure to pass on your wonderful feedback to all four colleagues. Thank you for choosing Lee Longlands and for recognising the care and dedication of our team.
We hope you enjoy many comfortable nights on your new mattress!
Warm regards,
The Lee Longlands Team
Ben and Mark did a brilliant job
Ben and Mark did a brilliant job. They were very polite, friendly and efficient. Thank you
24 settembre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that Ben and Mark did such a brilliant job and that you found them polite, friendly and efficient.
It's always wonderful to hear when our team makes such a positive impression, and we'll be sure to pass on your kind words to them both.
Thank you for choosing Lee Longlands. We really appreciate your support and hope to welcome you back again soon!
Warm regards,
The Lee Longlands Team
Plenty of choice and not being hassled.
16 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you received excellent service and found our team so kind and helpful.
We really appreciate you taking the time to share your experience and will be sure to pass on your kind words to the team.
Thank you for choosing Lee Longlands. We look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Excellent service
Excellent service, no high pressure salesmanship Jake our salesman was both polite and friendly. He answered all our questions
13 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you received excellent service and found our team so kind and helpful.
We really appreciate you taking the time to share your experience and will be sure to pass on your kind words to the team.
Thank you for choosing Lee Longlands. We look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Excellent communication from start to…
Excellent communication from start to finish.
There was an issue with billing address & delivery address, Pauline contacted me just to be sure.
Tony the delivery driver telephoned promptly and gave the 2 hour window. Clarified position in respect of delivery. I had stated drop off only, no assembly. Then further communication to state will be slightly early and all 3 individuals most helpful with the products.
Bed was excellent value, bought off display and fully wrapped and protected .
I cannot thank Leelonglands enough for excellent value for money and exceptional service.
10 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your wonderful review! We're delighted to hear that you received excellent communication and service throughout your experience with Lee Longlands.
It's especially lovely to hear your kind words about Pauline, who took the time to clarify your billing and delivery details, and Tony, who kept you well informed about your delivery time and requirements. We're also pleased that all three members of the delivery team were so helpful and accommodating.
It's fantastic to know that you're delighted with your ex-display bed and that it arrived carefully wrapped and protected. We're thrilled that you found both the quality and value for money exceptional.
We'll be sure to pass on your lovely feedback to everyone involved. Thank you for choosing Lee Longlands, and we hope you enjoy your new bed for many years to come!
Warm regards,
The Lee Longlands Team
New dining room chairs
Very pleased with the purchase of our new dining chairs, we didn’t have to wait the 16 weeks as we were 1st told , just 12.
We were contacted by Lee Longlands delivery driver, they came on time , Tom & Mark brought the chairs in to the house , with lots of care , put them round our table before they left , excellent service, very professional thank you Tom & Mark .
16 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your wonderful review! We're delighted to hear that you received excellent communication and service throughout your experience with Lee Longlands.
It's especially lovely to hear your kind words about Pauline, who took the time to clarify your billing and delivery details, and Tony, who kept you well informed about your delivery time and requirements. We're also pleased that all three members of the delivery team were so helpful and accommodating.
It's fantastic to know that you're delighted with your ex-display bed and that it arrived carefully wrapped and protected. We're thrilled that you found both the quality and value for money exceptional.
We'll be sure to pass on your lovely feedback to everyone involved. Thank you for choosing Lee Longlands, and we hope you enjoy your new bed for many years to come!
Warm regards,
The Lee Longlands Team
Colin who look after us was very…
Colin who look after us was very knowledgeable about the sofa we wanted
He was very patient with us was never pushy gave us space to talk and decide
We even went for a drink and returned to the store
We didn’t purchase the product on that day but went home to measure and rang the store the next day ! Even then Colin was wonderful
10 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you received excellent service and found our team so kind and helpful.
We really appreciate you taking the time to share your experience and will be sure to pass on your kind words to the team.
Thank you for choosing Lee Longlands. We look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Excellent communication from the…
Excellent communication from the company. Very easy to deal with. The delivery was on time and the delivery men were very pleasant. Would have no hesitation buying from this company again.
15 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely review! We're delighted to hear that you found the whole experience easy and straightforward, with excellent communication throughout.
It's wonderful to know that your delivery arrived on time and that our friendly delivery team made such a positive impression. We'll be sure to pass on your kind words to them.
We're especially pleased to hear that you would happily shop with us again. Thank you for choosing Lee Longlands, and we look forward to welcoming you back in the future!
Warm regards,
The Lee Longlands Team
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you received excellent service and found our team so kind and helpful.
We really appreciate you taking the time to share your experience and will be sure to pass on your kind words to the team.
Thank you for choosing Lee Longlands. We look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Perfect deliver Richard and his…
Perfect deliver Richard and his colleague Will were very professional and friendly excellent job in setting up the furniture and explained how the recliner worked we are very pleased
Karen and Alan Oxford ⁹
14 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Dear Karen and Alan,
Thank you so much for your wonderful review! We're delighted to hear that Richard and Will provided such a professional and friendly delivery service.
It's lovely to know that they took great care setting up your new furniture and made sure you were comfortable with how the recliner works before leaving. We'll be sure to pass on your kind words to them both!
Thank you for choosing Lee Longlands. We're so pleased you're happy with your new furniture and hope you enjoy it for many years to come!
Warm regards,
The Lee Longlands Team
both men
both men, Tony and Kane, were courteous, speedy, clean and tidy. Well done! Nice to receive some good customer service this day and age.
13 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were happy with your delivery and that our drivers kept you well informed throughout the process.
We'll be sure to pass on your kind words to the delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Risposta di Lee Longlands
Thank you
Great service
Great service , the sales person took time to find the right sofa & choice, & that we were happy & comfortable no rush,& excellent deals & value for money ,staff were helpful friendly nothing no trouble
10 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your wonderful review! We're delighted to hear that our sales team took the time to help you find the perfect sofa, ensuring you felt comfortable and never rushed into making a decision.
It's lovely to know that you found our staff friendly, helpful and willing to go the extra mile. We're also pleased that you were happy with the choice available and found excellent value for money.
Thank you for choosing Lee Longlands. We hope you enjoy your new sofa for many years to come and look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
I ordered bar stools and they arrived…
I ordered bar stools and they arrived on time with communication updates along the way. Excellent delivery from Tony and Kane - thank you.
13 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were happy with your delivery and that our drivers kept you well informed throughout the process.
We'll be sure to pass on your kind words to the delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Polite and professional
Michelle who dealt with our enquiry was really good, polite & professional and yet understanding to our needs,
No hard sell or add on’s other than what we requested went through the full coatings & process with time constraints, basically all areas covered from start to finish absolutely professional in every aspect
Would recommend Lee Longlands to any future/potential buyer
Thank you
12 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your wonderful review and recommendation! We're delighted to hear that Michelle provided such a professional, friendly and attentive service throughout your visit.
It's especially lovely to know that she took the time to understand your needs, explain all the costs and timescales clearly, and ensure you had all the information you needed without any pressure or unnecessary extras.
We'll be sure to pass on your fantastic feedback to Michelle, who will be thrilled to hear that she made such a positive impression.
Thank you for choosing Lee Longlands. We truly appreciate your recommendation and look forward to welcoming you back again in the future!
Warm regards,
The Lee Longlands Team
We found Fran and her team extremely…
We found Fran and her team extremely helpful, providing ideas and options as we tried to come to a decision on our new sofas. Thank you!
12 ottobre 2026
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that Fran and her team were so helpful in guiding you through the different options for your new sofas.
Choosing the right furniture is an important decision, so it's wonderful to know that their ideas, advice and support helped make the process easier and more enjoyable. We'll be sure to pass on your kind words to Fran and the team!
Thank you for choosing Lee Longlands. We hope you absolutely love your new sofas and enjoy them for many years to come!
Warm regards,
The Lee Longlands Team
Arrived at the start of the 2 hrs time…
Arrived at the start of the 2 hrs time window. Quickly unloaded & set up the sofas without fuss. Took away the packaging. What's not to like.
13 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you so much for your lovely feedback! We're delighted to hear that you were happy with your delivery and that our drivers kept you well informed throughout the process.
We'll be sure to pass on your kind words to the delivery team.
Thank you for choosing Lee Longlands. We hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Zero after sales service
I now phoned customer service 6 times about a problem with our 2 sofas and a reclining chair by G-PLan. It has developed a terrible smell, like rancid garlic which is choking us. No one answers the phone and on the one occasion I did get hold of someone who promised to contact G-Plan about it - well, that was over 2 weeks ago when a timescale of 3 days was given. Very, very cross and upset about this.
Another 2 weeks has passed and no further forward. No return phone calls from the 6 messages. We have now been into the store twice and the manager promised some action - 10 days later nothing. Then today finally we had a phone call from G-Plan who will send someone out in 8 days time - somewhere between 1pm and 6pm. THAT IS NOT GOOD ENOUGH. Absolutely disgusted with Lee Longlands and G-Plan and will never, ever buy anything from them again.
13 ottobre 2026
Non scritta su invito
Risposta di Lee Longlands
Thank you for bringing this to our attention. We're sincerely sorry to hear about the unpleasant smell coming from your G Plan sofas and reclining chair, and the distress and discomfort this is causing you.
We're equally sorry that you've had to contact our Customer Care team on so many occasions without receiving the assistance or update you were promised. We completely understand your frustration, particularly after being advised that you would hear back within three days and still having no response more than two weeks later.
This is certainly not the level of service we aim to provide, and we recognise that your concerns need to be taken seriously and addressed promptly.
We appreciate that you have already made considerable efforts to resolve this matter, and we would welcome the opportunity to review your outstanding concerns and help establish the next steps towards a resolution.
Please accept our sincere apologies for the inconvenience, worry and frustration you have experienced.
Kind regards,
The Lee Longlands Team
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