I would like to add to the saga of my experience with Kiky Florist. I contacted Faye Ligia in Customer service and within five mijnutes she issued a reverse entry cancelling my payment in full.... Leggi di più
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Ordered flowers from the UK to be delivered to my partner in the US. The order was cancelled almost immediately, likely due to being placed in the UK/an inaccessible address. Two weeks passe... Leggi di più
Horrible. I ordered flowers for my mother's 80th birthday. They informed me on THE DELIVERY DAY that they didn't have them available and just canceled my order. There were no suggestions or offers for... Leggi di più
Website was easy to navigate. Also received a call from Patrick to further verify my order and was very helpful. Highly recommend.
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161 recensioni
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I used This florist to send my…
I used This florist to send my granddaughter flowers in the military hospital. I was very impressed with their prompt delivery and kind attention. I would definitely use them again.
13 agosto 2026
Risposta di Kiky Florist
Dear Joyce,
Thank you for sharing such wonderful feedback! Delivering for special moments means the world to our team. We hope the bouquet brought her joy and comfort, and we'd love to hear how the flowers held up. We look forward to serving you again!
Best regards,
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! RECEIVED AN EMAIL THAT THE ORDER WAS PROCESSED.. THEN TWO DAYS LATER, I RECEIVED AN EMAIL THE ORDER WAS CANCEL AND COULD NOT BE BE DELIVERED. 9 DAYS LATER I STILL HAVEN'T RECEIVED CREDIT....BUT THE CHARGE WENT THROUGH!!!!!!!!!!!!!!!!!
More info as of 8.17.26; Then , after this review.. 20 day later. I get an explanation from them that even created more reasons to never ordwr from them! They just don't get it! If I could insert their reply I would... HORRIBLE, PROBABLY FRAUDULENT, AND MISLEADING!
12 agosto 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Pamela,
We would like to clarify what occurred with your Endless Devotion Bouquet order. This purchase had to be voided because there was no local partner florist within the operational coverage radius of that delivery address available to handle the delivery safely.
Our strict protocol when an order cannot be serviced is to cancel the transaction and release all payment authorizations right away. To eliminate any potential delay across banking networks, we executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
Same problem as everyone else on here
Same problem as everyone else on here. Delivery cancelled when they say they could deliver. Lied about refunding the card. Now on day 22. No refund. Was already told once now 2x it was reversed. Complete liars. Stay away
Update. Now they are playing dumb with TrustPilot that they can't find the transaction when in fact they have already looked it up 3x and now have lied about a refund to me. They do this with all Trust Pilot reviews in hopes that the review will be removed.
Faye Ligia emailed me that she would personally handle which was never going to happen. every single person at kiky is a liar. SCAM
21 luglio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Phillip,
We would like to address the details surrounding your Adored Swoon Blooms order. This arrangement had to be canceled because local workshop capacity in that area was completely maxed out, preventing our partner florist from taking on new work.
We never keep payments for unfulfilled deliveries. Your transaction was released right away, and to ensure complete clearance across banking channels, we executed an extra manual refund push through our gateway today.
Your banking institution will reflect the credited funds in accordance with their standard posting schedule.
Best regards,
I would give zero stars if I could
I would give zero stars if I could. This place is a scam. I ordered July 23,2026 they charged me and declined my order. I’ve called over 3 times demanding a refund. It’s 8/11/26 and I’m still waiting. This place is a complete scam.
Update
They replied to this saying I received my refund. I did not. I’m still waiting. It’s now Aug 16.
Update. It’s Aug 25th and still no refund my bank will be taking care of the situation but I have to wait until Aug 30th
21 luglio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Krystal,
We would like to address your concerns regarding your Spring Trellis Blooms order. Holding customer funds is never our policy, and unfulfillable orders are voided immediately on our platform.
We double-checked your billing history and verified that your reimbursement was issued at the time of cancellation. To guarantee that all banking networks receive final confirmation without any hold, we have manually pushed the refund through our processor once again today.
Your financial institution will post the returned funds in accordance with their standard posting schedule.
Best regards,
Ordered Funeral Flowers thinking that…
Ordered Funeral Flowers thinking that this was a local florist that would be able to fill my order and deliver the plant on time. On Sat, Aug 1, 2:54 PM I received the following email. Your Order is Confirmed
We have accepted your order, and we're getting it ready.
Your payment was authorized successfully. We will capture the payment when your order is prepared.
Order Number 228563
On Sun, Aug 2, 7:53 AM I received the following email:
Order Cancelled
I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.
Order Number 228563
In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 5-10 business days, or sooner, depending on your bank's policies.
I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you.
Thank you for your understanding!
Today is August 9th and still no follow-up or refund, but the funds have cleared my bank!
Because these were funeral flowers I had to quickly scramble and purchase flowers and hand deliver them myself.
1 agosto 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Barbara,
Thank you for sharing your feedback. We have thoroughly reviewed our records and verified that order number 228563 does not exist in our database, nor does it match our company's order numbering system or email communication templates.
It appears this purchase was made through another flower delivery service under a similar name. We recommend checking the original transaction receipt, sender email address, or your bank statement to identify and contact the correct vendor directly for your refund status.
Best regards,
Horrible
Horrible. If I could leave a zero-star review, I would have. In this day and age of AI knowing everything, how did they not know when I placed the order that they couldn’t deliver to the zip code I entered? They cancelled my order then told me it could take 10 days to refund.
In the end, it took them TWO WEEKS to refund my money. Really? They take it in about 3 seconds and can’t give it back a little sooner?
4 agosto 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Koren,
We would like to clarify the details regarding your Calm Bouquet order. Real-time delivery availability is confirmed once local florist routes are mapped, and this destination fell beyond the functional service radius of our local flower shop network.
Holding customer funds is never our policy. The entire charge was canceled and refunded on our end immediately, with zero delay from our platform. Any standard 5–10 business day timeframe is determined solely by your financial institution's posting cycle.
Your card issuer will reflect the returned balance in accordance with their standard processing schedule.
Best regards,
This is a scam
This is a scam. I went online and purchased an arrangement for my sick mother. It was pretty so I plugged in my debit card only to get an email from them saying it my order was unable to be fulfilled. They also stated my refund was reversed back to the original card only to find out that was a lie. Now I had to file a dispute which could take up to 90 days. Im furious. These people should be taken offline immediately. The BBB has them on scam alert. I just found that out. BEWARE DONT BUY ANYTHING FROM THEM. THEY TAKE YOUR MONEY AND RUN.
23 luglio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Amy,
We would like to clarify the details regarding your Cheerful Horizon Bouquet order. We fulfill orders nationwide across every state through our local florist network, and while out-of-range addresses are exceptionally rare, this specific location exceeded our safe delivery boundaries.
Holding customer funds is never our policy. I have double-checked our billing system to confirm that your full refund was properly issued and completely finalized on our side the moment the order was canceled.
Best regards,
if I could rate a zero I would,never…
if I could rate a zero I would,never delivered the flowers,when I called they hung up on me twice then said person I needed to speak to was out,had to wait to stop payment on these scammers.buyer beware!!! THEY SUCK!!!!
19 luglio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Robert,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
I would of chosen 0 for stars if that…
I would of chosen 0 for stars if that was a option. They commet fraud. Take your money and then never deliver. I had to go through my bank to try and get my $ 75 dollars back. What a ducked up way to run a business. They should all be arrested and brought up on charges.
21 luglio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Rhonda,
We would like to clarify the details regarding your Endless Devotion Bouquet order. This purchase had to be voided because the recipient's location fell beyond the operational coverage zone needed to ensure a safe delivery by our local florist network.
Holding customer funds is never our policy, and an unfulfillable order is always canceled and reimbursed right away. To verify that this transaction is completely finalized on all networks, we have manually pushed your refund through our billing system once again.
Your bank will reflect the returned balance in accordance with their standard posting schedule.
Best regards,
Scammers
Scammers
Beware of this company, do not buy anything from this company.. took my money out of account and said flowers where out of range.. trying to get my refund for 3 months and they say it will b posted on Monday.. DO NOT DO BUSINESS WITH THESE SCAMMERS..
17 marzo 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Neil,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
BEWARE OF THIS COMPANY!
BEWARE OF THIS COMPANY!! After writing my negative review, they flagged it to Trustpilot claiming they don't recognize my purchase. I know that scam websites often abuse this verification process to get bad reviews taken down. They hope that the reviewer will miss the 3 day deadline to verify the purchase. So it could very well be that there are even more legitimate negative reviews if some of the reviewers missed the email. As of today, I see 20 negative reviews. This fake florist has 100% one star reviews. Let's see how many they fraudulently try to remove. There could be even more than 20. And their website domain was only registered 2 months ago! This scammer keeps scamming. I've reported them to the consumer bureaus too. Please report them so they don't take advantage of other people!
Update on June 21:
I see many of "Kiky Florist's" replies to customer complaints say that they "cannot locate a matching record". Don't believe them! This is their attempt to scrub out bad reviews.
And in response to the reply below, it's funny how all of the orders placed on their website "exceed the operational coverage zone" after they get the money. I guess I would be out of their operational zone if they are based in some remote country masquerading as a U.S. website so they can take people's money fraudulently.
*If you want flowers delivered, this is NOT the site to use.*
17 luglio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Natalie,
We would like to address your review regarding your Radiant Promise Plant order. This purchase had to be voided because the destination address exceeded the operational coverage zone of our local shop network in that area.
Our policy for out-of-range orders is to immediately release all held payment funds back to the customer. This transaction was successfully reimbursed on our side the exact moment the order was canceled.
Your financial institution will reflect the returned balance according to their standard posting schedule.
Best regards,
Still no refund!!
Still no refund!!! Months later no refund! Took money out of my account, never delivered flowers and said they would refund….still no refund! Basically took my money ….. scammers!
29 maggio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Niamh,
We would like to inform you that your order for the Fresh Breeze Garden was canceled because the delivery address provided was located outside the active coverage zone of our local shop network.
When an address cannot be reached, our system immediately cancels the order and releases the payment. To guarantee that this credit clears smoothly and eliminate any banking delays, we have manually re-pushed your refund through our billing platform today.
Best regards,
These are scammers do not purchase from…
These are scammers do not purchase from them. Charged my card but canceled the order. I called and asked for a refund they said they would refund but I never recieved it. Am now getting my bank involved.
24 maggio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Storm,
Thank you for your feedback. As a nationwide floral service delivering hundreds of orders daily across the country, we work closely with local florist partners to maintain strict design standards.
Your order for the Gemstone Serenade Blooms was canceled because the required white roses were temporarily out of stock at our partner shop in that area. Rather than delivering a heavily substituted arrangement, our system automatically canceled the order and issued a complete refund.
This transaction was fully finalized on our end. Please allow standard financial processing timelines for your card issuer to post the credit to your statement.
Best regards,
Bad Service
Placed order. They sent message that they were not able to honor order and credited me. 2 months later still waiting for credit. Had to get banks involved and got credit from my bank. Awful service.
23 maggio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Anna,
Your order for the Sparkling Carnival Bouquet had to be canceled because it was placed past the daily deadline required for same-day fulfillment in that area. Upon cancellation, our system immediately released your payment in full, and the transaction was completely finalized on our side.
Please allow standard financial processing timelines for your card issuer to post the credit to your statement.
Best regards,
Paid for flowers and my friend never…
Paid for flowers and my friend never received. They cancelled my order because no one could send them. Kept saying refund was coming. Never received! Poor service,fraud!!! Why cant someone do something with this scammer? Quit the ads! Please dont order anything from this person. Big time scammer! FYI: I wrote to them 7 times and a lady named Faye Ligia promised refund!
17 maggio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Terri,
Thank you for sharing your review. As a nationwide floral service delivering hundreds of orders daily across the country, we collaborate with local florist partners to handle fulfillment in each region.
Your order for the Spring Trellis Blooms had to be canceled because the delivery address was located outside the active coverage zone of our local partner florist. To guarantee that your payment returns smoothly and without any system holds, our team has manually re-pushed your full refund through our billing platform today.
Please allow standard financial processing timelines for your card issuer to reflect the credited amount.
Best regards,
This florist has the worst customer…
This florist has the worst customer service. I had order a floral arrangement for my aunt and the next day it was canceled and they stated that I would get my refund with 10 days. I gave them 10 days and no refund. So i reached out to them and they said that they would look into it. A week later no refund back into my account. I reached out again and again they said they would get it resolved asap but i need to be patience. That was almost 3weeks and still no refund. I gave them another week to see if I would get my refund still no refund. 3 days from a month that my order was cancelled i still haven’t received my refund so I reached out to my credit card company and file and dispute. If I could give them a ZERO cause that’s what kind of florist this place is. Never purchase anything from them!!
26 maggio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Kat,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
SCAM!!! DO NOT USE!! VENDOR CANCELLED ORDER and finally gave a PARTIAL REFUND after 4 months
02Sep2026 update: I have to say I was surprised to see a piece of mail from this vendor in my mailbox; however, I was completely infuriated upon opening it to find a check for only the amount of the bouquet I had ordered (without taxes, without all of their tacked-on fees). Do they really think that I should be EATING THEIR FEES when THEY CANCELLED MY ORDER??? The battle for a FULL refund continues. Let's see if it takes another 4 months to get the remainder of my refund. Not holding my breath. My opinion still stands.
___________
SEE UPDATES AT END OF THIS REVIEW - VENDOR EVEN POSTED A RESPONSE TO THIS REVIEW STATING THEY "MANUALLY" PUSHED THROUGH MY REFUND. FACT OF THE MATTER IS, WHY DID THEY ACCEPT MY ORDER IN THE FIRST PLACE IF THE DELIVERY ADDRESS WAS OUT OF THEIR AREA? FULL OF LIES.
As with all of the other reviews listed here, I ordered flowers on 29 April 2026. I received an email shortly thereafter saying my order could not be fulfilled by the local florist, and my order had been cancelled and successfully refunded. I have been contacting them ever since (2 months) for a refund. Today's response was as if I was contacting them for the first time. Customer service manager "Faye Ligia". COMPLETE SCAM
Update: It is now 16 July 2026 and have received no response or refund.
Vendor responded on Trust pilot stating they manually pushed through a refund. 7 days later - STILL NO REFUND
IT IS NOW AUGUST 4, 2026 AND STILL NO REFUND EVEN AFTER THE VENDOR RESPONSE. I STAND BY MY ORIGINAL REVIEW. DO NOT USE THIS SERVICE - IT IS A COMPLETE SCAM!!!!!!!!!!!!!!
IT IS NOW 11 AUGUST AND NO REFUND. DO NOT USE THEIR SERVICE!!!
UPDATE: 31 AUGUST 2026 - NOT ONE SHRED OF EVIDENCE SHOWING THERE HAS BEEN ANY ATTEMPT TO REFUND MY CANCELLED ORDER. A REPUTABLE FLORIST WOULD HAVE CONTACTED ME DIRECTLY.
BOTTOM LINE - IF I WERE YOU, I WOULD ONLY USE THEM IF THEY WERE A BRICK AND MORTAR STORE YOU COULD WALK INTO AND SPEAK TO SOMEONE FACE TO FACE (AND CONFIRM THEY ACTUALLY HAVE FLOWERS).
I would say this was a terrible business practice but I can't - it isn't a business, it's a SCAM. BUYER BEWARE.
22 aprile 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Rachael,
Thank you for sharing your feedback. As a nationwide floral service delivering hundreds of orders daily across the country, we collaborate with local florist partners to handle fulfillment in each region.
Your order for the Sparkling Carnival Bouquet had to be canceled because the destination address was outside the active delivery range of our local partner shop. To ensure your funds are returned without any system holds, our team has manually re-pushed your full refund through our billing platform today.
Please allow standard financial processing timelines for your card issuer to display the updated balance.
Best regards,
I purchased flowers for my aunts…
I purchased flowers for my aunts funeral. They canceled my order and I still have not received my refund. Do not use them.
20 maggio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Dianna,
Thank you for sharing your feedback. As a nationwide floral network delivering hundreds of arrangements daily across the country, we work with local florist partners to cover as many regions as possible.
Your order for the Colorburst Merry Bouquet had to be canceled because the delivery address provided fell outside the active coverage zone of our local shop in that area. Upon cancellation, our system immediately released your payment in full, and the refund was completely finalized on our end.
Please allow standard financial processing timelines for your card issuer to reflect the credited amount on your statement.
Best regards,
If I can put zero star I will do it
If I can put zero star I will do it. This is a big scam! after placing your order the following day they will cancel your order and promised you for a refund. I keep on calling them and keep on giving me the same excuses!
21 maggio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Diamela,
Thank you for sharing your feedback. As a nationwide floral service delivering hundreds of arrangements daily, we work closely with local florist partners across the country to maintain high quality standards.
Your order for the Sacred Orchid Elegance had to be canceled because the specific orchid variety required for this arrangement was temporarily out of stock at the local shop in that area. Rather than sending an incorrect substitution, our system automatically canceled the order and issued a full refund. This transaction was completely finalized on our end.
Please allow standard financial processing timelines for your card issuer to reflect the credit on your statement.
Best regards,
Refunds are impossible!
I placed an order for Mother's day flowers. I received an email shortly after saying my order was canceled due to flowers being unavailable. Six weeks later they have STILL not refunded the charge of $131.14!
4 maggio 2026
Non scritta su invito
Risposta di Kiky Florist
Dear Customer,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
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