Illusivejewels Recensioni 

95
TrustScore 3.5 su 5

3,4

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Scopri cosa dicono le persone

Valutata 2 stelle su 5

I purchased a hand chain from illusive jewels and it is stunning but after a could have days the chain broke. After contacting them by email numerous times I haven’t recieved a response, refund or rep... Leggi di più

Valutata 1 stelle su 5

They sent me the wrong item over a week ago, I have emailed multiple times and sent instagram messages with all proof necessary and not received any response, so haven’t got a refund or the correct it... Leggi di più

Valutata 5 stelle su 5

i enjoy shopping here because the website is lovely as well as the items and customer care. i love to hear from Layla too she really appreciates my order and feedback as special. i found some beauti... Leggi di più

Valutata 5 stelle su 5

Lovely brand with beautiful jewellery pieces! Had an issue with one of my belly bars and Layla got back to me so fast, and offered to send a replacement. Customer service manner is brilliant and the j... Leggi di più

Dettagli dell'azienda

  1. Gioielleria
  2. Negozio di bigiotteria
  3. Acquirente di gioielli
  4. Designer di gioielli
  5. Artigiano di gioielli

Scritti dall'azienda

Welcome to Illusive Jewels, a small jewellery business specialising in exquisite body jewellery. We pride ourselves on offering a diverse range of high-quality, beautiful pieces at affordable prices. Whether you're looking for the perfect accessory to complement your style or a unique gift for someone special, our collection is designed to bring elegance and charm to every occasion. We have a huge range of products, our most popular being our belly and nipple bars. Our rings and necklaces are also a huge seller as we have a lot of unique pieces!


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

95 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(95)

26 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Bought two belly bars

Bought two belly bars, after wearing them for a few days they broke, contacted the instagram basically begging for a replacement and this was months ago, I keep on texting them on instagram but still no reply, shocking customer service bought these for a trip and didn’t even last the first two days. Buy if you want jewellery you get doesn’t last.

They replied on their instagram after ages of trying, sent them the evidence they needed to issue a refund as apparently they couldn’t find the emails that I sent them and it’s been a week since I sent them the evidence they asked for and STILL I haven’t gotten a replacement. I have contacted both your email and instagram but this issue has still not been resolved shocking behaviour. Also you replied saying you don’t do it through instagram so why have you been asking for the details through instagram a bit contradictory if you ask me.

After leaving negative reviews, rightfully so as this has been a negative interaction, she refuses to give me a replacement which I don’t want because it wouldn’t last anyways.

Layla (the owner) is rude and doesn’t know how to promptly deal with issues and the negative reviews are more or less about the same thing, her poor customer service so buy at your own risk.

Items are cute but don’t buy if you like quality products and issues to be resolved I would suggest invest in better products that will last you more than two days.

30 maggio 2024
Non scritta su invito
Logo di Illusivejewels

Risposta di Illusivejewels

Hello, as our instagram DM's are not used for dealing with customer enquiries, we did not see your message. We replied to it once we had seen it explaining we never received any emails from you and requested your information as this was the only way we could contact you. As this platform is not monitored this situation was not dealt with promptly, which i do apologise for. When i had replied to your message, i did not hear back for a week and so on, so it was very difficult to communicate with you. I believe if we had communicated via email this would have been sorted but i'm sorry you had a disappointing experience with us and thank you for your feedback.

Valutata 5 stelle su 5

Jewellery review

Gorgeous jewellery,been wearing for a month now no rust in sight also has beautiful packaging and care advise and super fast delivery definitely ordering from here again❤️

22 luglio 2024
Non scritta su invito
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Risposta di Illusivejewels

So glad you love your jewellery! Thank you for leaving a review! Xxxxx

Valutata 5 stelle su 5

Couldn’t recommend enough!

I’ve ordered quite a few times now and every time I’ve been so impressed! They have such cute pieces that I can’t find anywhere else and the quality is incredible especially for the price 🫶🏻 I’ve even placed an order a couple of days before I went on holiday and it’s been shipped out the same day for me! Couldn’t recommend enough 😊💞

22 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Do not order from this company

Do not order from this company! Placed order, did not arrive.. no updates, no response to emails, nothing! 2 weeks after ordering still not got a clue whether or not my order will even turn up! DISGUSTING 😡

10 luglio 2024
Non scritta su invito
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Risposta di Illusivejewels

Hi Terri, after speaking with you on email and clarifying this wasn't an issue with my business, as royal mail had lost your parcel, i would of hoped you'd edit the review as i got this sorted for you straight away, by sending a replacement out which i can see has been delivered already.

Valutata 5 stelle su 5

beautiful and quality jewellery!

beautiful and quality jewellery!! i absolutely love this shop and will be using it for everything from now on :) such amazing prices for what they are and they haven’t turned any funny colours at all! highly recommend 🫶🏻

3 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Cherry Belly Bar

I ordered the Cherry Belly bar for going on holidays and it arrived within a week , amazing quality of jewellery and absolutely beautiful! I can’t wait to buy more from this brand😊

20 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Love this company

Love this company, always got so many new nice styles in! I've been ordering regularly for over a year and have never been disappointed. The stuff doesn't tarnish or turn your skin green which is something I always worry about when buying new jewellery

10 marzo 2024
Non scritta su invito
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Risposta di Illusivejewels

Thank you so much for your positive review. I am glad you love your jewellery from us! :)

Valutata 5 stelle su 5

A negative turned into MASSIVE POSITIVE 5*

My daughter ordered 2 belly bars and only one arrived. After contacting the company, i had a brilliant experience and was dealt with in a very professional manner and given feedback in a positive way. I was advised that the missing item would arrive Monday but it came through our letter box on Saturday. Couldn't recommend this company enough and my daughter will be ordering again and telling her friends about it. Check them out you won't be disappointed. Great price and amazing quality.....very happy daughter

22 aprile 2024
Non scritta su invito
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Risposta di Illusivejewels

Thank you so much for your review! I am so glad your daughter loves her jewellery :) xxx

Valutata 5 stelle su 5

Absolutely love my belly bars

Absolutely love my belly bars, they are better than any I have ever had from elsewhere. Shipping was so fast and packaging so cute! Will definitely shop here again

18 aprile 2024
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Risposta di Illusivejewels

Thank you so much, and i am so glad you love your jewellery!! :) xxx

Valutata 1 stelle su 5

do not buy

I ordered 2 navel piercings in different orders, got an email about one days later saying it was out of stock when it wasn’t when i purchased, they said they could change the colour to gold so i agreed, still none of my orders have arrived over a week later, i emailed and messaged their instagram and got no reply's. i’m really disappointed, what a waste of money. i wouldn’t recommend buying from here and hope this doesn’t happen to other people.

31 marzo 2024
Non scritta su invito
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Risposta di Illusivejewels

Hello, we did email you regarding your order because one was out of stock yes, so we sent your order in 2 separate parcels. We hadn't replied to your email or instagram message because it was a weekend. Since speaking to you on email you confirmed you received the first order, you never told us you did not receive the second order until over a month later, we sent this out and have a reference number for proof. Sometimes there can be issues with Royal Mail, which we'd expect you to contact us about so we can solve this, instead of contacting us you left a bad review, which isn't entirely true because you told me the first order did arrive. You also ignored our last email so it's not possible to get anything sorted for you this way.

Valutata 1 stelle su 5

SCAM “TIKTOK” VIRKSOMHED

Dårligste service!! Bestilte en navle- og tungepiercing hos dem. På deres hjemmeside reklamerer de med 5-7 dages levering. Da jeg ikke havde modtaget noget 14 dage efter, skrev jeg en mail- fik hertil intet svar. Derefter kommenterede jeg deres tiktok promoverings videoer for at gøre dem opmærksom på min manglende bestilling. Til det vælger de at slette kommentarerne. Virksomheden kan BESTEMT IKKE anbefales!! Det er et scam

10 gennaio 2023
Non scritta su invito
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Risposta di Illusivejewels

Hello, i have no reason to scam you and this is not the case at all. We also did speak on email previously. We are a UK based company, so all EU customers have to pay a import tax (this is not down to me). If you refuse to pay this, your order will not arrive, which i explained to you. It also states this on my website. Please do not leave untrue reviews because you haven't paid the import tax, it is not fair to my business.

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