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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Fijn om mijn studio te laten verhuren via Gearbooker. Platform is makkelijk en overzichtelijk, betrouwbaar en alles staat klaar voor het proces zoals contracten, verzekering. Super dit.

Valutata 5 stelle su 5

My first experience with Gearbooker was excellent. The booking process was easy, everything went smoothly, and the equipment was exactly what I needed. The owner was very friendly and helpful. I would... Leggi di più

Valutata 1 stelle su 5

Betaling per creditcard werkt niet. Alleen via AI assistent communicatie mogelijk maar niet met een "echte persoon". Daarom kon ik helaas niet huren omdat deadline huur zeer dichtbij kwam. Slechte ser... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Takes some time and effort to set up an account, but it is required to create a safe and trustworthy platform. Ultimately, very user friendly in its use. Also, communicating via Gearbooker works like... Leggi di più

Dettagli dell'azienda

  1. Piattaforma di commercio online
  2. anche in
  3. Negozio di articoli per la fotografia
  4. Servizi per le imprese
  5. Servizio di noleggio attrezzature audiovisive

Scritti dall'azienda

Rent your photo, video, film, audio and other equipment from creative people in your neighbourhood. No worries: all items are insured!


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

562 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(562)

61 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Im enjoying gearbooker so far

Im enjoying gearbooker so far. Hopefully they come out with an app!

7 settembre 2025
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Risposta di gearbooker.com

Glad you’re enjoying it! On Android you can add Gearbooker as a web app from your browser (Add to Home screen) and enable notifications; iOS doesn’t support this yet. More info here:
https://helpcenter.gearbooker.com/en/articles/308599-is-there-a-mobile-app-for-gearbooker

Valutata 5 stelle su 5

Trusworthy site

Trusworthy site. I have a good experience renting camera equipment.

2 settembre 2025
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Risposta di gearbooker.com

Appreciate the trust—glad your camera rental went smoothly. Thanks for sharing!

Valutata 5 stelle su 5

De site oogt misschien wat verouderd

De site oogt misschien wat verouderd, maar alles werkt zoals het hoort. De verificatie duurde wat langer, maar uiteindelijk kon ik zonder problemen de spullen huren die ik nodig had voor mijn filmdag :) en daar gaat het tenslotte om!
Fijne prijzen, duidelijke service en dankzij dit platform heb ik ook nog een leuke zakenpartner voor de toekomst gevonden. Zeker een aanrader!

1 settembre 2025
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Risposta di gearbooker.com

Dank voor je uitgebreide review—mooi dat alles werkte, de prijzen duidelijk waren en je er zelfs een nieuwe zakenpartner aan hebt overgehouden. Verificatie kan soms wat langer duren; handige tips om dit soepel te laten lopen vind je in ons Helpcenter: https://helpcenter.gearbooker.com/nl/articles/87945-hoe-fotografeer-ik-mijn-id-of-paspoort

Valutata 5 stelle su 5

Excellent service!

Super simple process once setup! Great experience

28 agosto 2025
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Risposta di gearbooker.com

Great to hear setup was smooth and the experience was solid—thanks for sharing!

Valutata 5 stelle su 5

Pretty great

Pretty great, very stable for now, and a lot of creators are beginning to use it so very flexible and many gear options

1 settembre 2025
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Risposta di gearbooker.com

Great to hear it’s been stable and that the growing creator base gives you plenty of flexible gear options. Thanks for the feedback!

Valutata 4 stelle su 5

Works okay

Works okay, but not well optimized for the Danish market. Currency still not in DKK.
I think it's a bit tricky to personalize offers for other renters.
But I'm learning as we go!

1 settembre 2025
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Risposta di gearbooker.com

Thanks for the feedback. DKK is supported—prices display in DKK, charges are processed in EUR, and as a lender you’re paid out in DKK to your account. Noted on tailoring offers, and appreciate you sticking with it, by the way: you can create coupons to make tailor-made prices for your listings, check here: https://www.gearbooker.com/manage/coupons

Valutata 1 stelle su 5

The worst customer service I've seen…

The worst customer service I've seen for a professional company.
They have no number, no email, the only way you can reach them is through the online chat, which is configured poorly, waiting for 1 reply takes hours.
They wasted my time and energy, the ID verification system is terrible, not only it takes hours to review, they didnt even accept my ID despite giving them all of what they needed.
They rejected my UK passport + bank statement + a recent phone subscription, without even telling me the reason.

I wanted to rent a drone and had very little time; my online chat messages disappeared after every 30 mins. The overall website is designed poorly who ever designed the backend needs to be sacked.

24 agosto 2025
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Risposta di gearbooker.com

Thank you for sharing this so openly. I hear how the journey—from reaching us to verification—didn’t feel smooth. Feedback like this helps us see the experience through your eyes and reflect on where it can be clearer.

Valutata 5 stelle su 5

No more buying (expensive) gear for a…

No more buying (expensive) gear for a one-off event!
Great variety of musical equipment for a fraction of the price!
I would recommend it to every organization!

26 luglio 2025
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Risposta di gearbooker.com

Great to read your enthusiasm! Wonderful that the variety of gear and the savings made such a difference for your event. Thanks for recommending us so warmly!

Valutata 5 stelle su 5

Vlotte ervaring en gebruiksvriendelijke website

Alles verliep heel vlot van begin tot eind. Er was ruim voldoende aanbod om uit te kiezen en de website is duidelijk en gebruiksvriendelijk. Communicatie en afhandeling gingen probleemloos, waardoor het hele proces zorgeloos verliep. Zeker een aanrader.

2 agosto 2025
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Risposta di gearbooker.com

hoi Jurgen. Bedankt voor jouw review! Goed om te horen dat het traject van begin tot eind vlot liep: ruime keuze, een duidelijke site en communicatie/afhandeling zonder gedoe.

Valutata 5 stelle su 5

Great platform to grow your business

Easy communication on the platform. Big variety of products to choose from. Enables creatives and professionals with different background to meet and help each other to grow. Great choice for my business!

5 agosto 2025
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Risposta di gearbooker.com

hi Mattia, so glad to hear communication felt straightforward, the range covered your needs, and the community aspect supports growth. Great to know it’s a good fit for your business.

Valutata 5 stelle su 5

gearbooker is pretty easy to use

gearbooker is pretty easy to use, it's also very fast and a trust is already installed because of the way it works. I used it several times already, and I'm never disappointed.

4 agosto 2025
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Risposta di gearbooker.com

hi Lorna! Thanks for sharing—glad it feels easy and fast, and that the setup builds trust. Appreciate you returning several times and sharing your experience.

Valutata 1 stelle su 5

there is no clear way to cancel your order

This website is too complicated, and if you want to cancel your order, there is no clear way to do it.

Today, I went to pick up a camera, but since the camera seemed to have some issues, I refused to take it. We both agreed to cancel the booking, but when we tried to cancel it through the website, it seemed impossible. They've made it easy to extend a booking, but almost impossible to cancel one.

The situation is very stressful because there is no clear documentation on what to do in this kind of situation.

We also tried to contact them, but there's no email address available, and now we don't know what to do.

I regret using this website and am currently trying to find an alternative.

3 agosto 2025
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Risposta di gearbooker.com

Hello Omid, thanks for your message. First of all, we are very sorry to hear that the situation caused this much stress to you. Our helpcenter colleagues have indicated how to handle cancellations for bookings that have already been paid. You've received another message from them with a link to our helpcenter article that explains this in a bit more detail.

Valutata 5 stelle su 5

Alles klappt wie man es sich vorstellt

Alles klappt wie man es sich vorstellt. Super unkompliziert und dank Versicherung auch sorgenfrei.

27 luglio 2025
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Risposta di gearbooker.com

hi Yannik,
Danke für dein Feedback. Gut zu hören, dass alles wie erwartet lief – unkompliziert und dank Versicherung entspannt.

Valutata 5 stelle su 5

Quick and easy way to make a little extra earnings with your unused gear

After having my gear up on the site for two weeks I received my first booking for my specialty hardware (high speed camera). The contact with the client went smoothly through the Gearbooker platform and I felt secure in the transaction, knowing that the gear was not only well insured but the payment was already being held by their service.

One downside I want to mention to temper the expectations (not of the platform but from the users on it) is that most people set their rates quite low, and there is a commission on those rates so the actual earnings are even lower. Especially for gear that is fairly accessible so there are many providers you're not going to be making a large amount or a good return on your investment. This invites a kind of "race to the bottom" of setting your price lower than the competition. You're only going to get a somewhat good return when a user rents multiple items from you, so it is only worth putting up your gear if you can 1. miss it whenever it is rented out and 2. didn't buy it simply to rent it out, because the ROI is too long to be worth it. But if you have some gear where this applies, it could be a nice way to get a little extra income from it every now and then!

26 luglio 2025
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Risposta di gearbooker.com

hi Moovon Media,
Thanks for your review! Appreciate the balanced take. Great to hear your first booking felt smooth and secure with insurance and held payment. Your points on pricing dynamics and ROI are fair—clear value descriptions, sensible minimums, and bundles for multi-item rentals can help. Thanks for sharing what worked for you; this perspective helps others set expectations.

Valutata 4 stelle su 5

Vermietung hat gut funktioniert

Vermietung hat gut funktioniert. Kritische sehe ich die Gearbooker Provision von 19% und das der automatisierte Mietvertrag falsche Zahlen hatte. Auch hab ich eine Email auf niederländisch von der Versicherung bekommen. Wenig intuitiv ist die Buchung von mehrere Mietgeräten im Bundle.

28 luglio 2025
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Risposta di gearbooker.com

hallo Luca. Danke für dein Feedback! Gut zu hören, dass die Vermietung gut funktioniert hat. Deinen Hinweis zu den Zahlen im automatisierten Mietvertrag und zur Bündelbuchung nehme ich mit. Zur niederländischen Versicherungs-E-Mail: Sie kommt von einem externen Anbieter und liegt außerhalb unseres direkten Einflusses.

Valutata 1 stelle su 5

Avoid them

Tried to verify my account times they asked for many papers no phone to call no direct email to call support after all they verified it next step I cannot book gear they asked to do process again I passed then gives error message sent many times via chat no one's there

28 luglio 2025
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Risposta di gearbooker.com

Hello R.Massage Services. We are sorry to hear about your verification issues. Unfortunately we cannot find any verification requests related to your name or account, would you please be so kind to contact us via our helpcenter (helpcenter.gearbooker.com) so we can assist you in your verification request?
Happy to help you out soon!
The Gearbooker Team

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