Nastassia was very helpful! We had to change our payment method, the notices we're going to spam, our number got disconnected due to missing the notices & so we called to fix the issue. She heard the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The rep was very polite and helpful but my request was not followed up on at all. I asked for an altered receipt with more information on it and they agreed that wouldn't be a problem. I never heard a... Leggi di più
L'azienda ha risposto
L'expérience à bien été. Un des avantages est d'avoir un répondeur qui prend les appels en tout temps. Le plus important est de pouvoir rediriger les appels entrant vers un autre téléphone dispo... Leggi di più
L'azienda ha risposto
I never signed up for or used EVOICE SERVICES, yet they have been charging my Bank of America credit card for a long time. I also noticed a pattern: when my card is locked, no charge appears, and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Informazioni di contatto
3,1
Nella media
205 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I have been trying to cancel this…
I have been trying to cancel this service and you keep charging!
6 luglio 2025
Risposta di eVoice
Hello Bonnie, we see that your cancellation request was received via email on June 30th; however, there were also questions related to account access, which resulted in additional communications. We can confirm that a new billing charge occurred on July 7th. We will ensure that you are credited for the latest charge and that your account cancellation is completed today. We apologize for the delay, and we will follow up with a confirmation email later today. Your feedback will be used to improve our customer follow-up practices.
Great service
28 giugno 2025
Risposta di eVoice
Hello Monica - We're glad your service experience was a great one! Thank you for choosing eVoice!
as a representative helped me through…
as a representative helped me through the process of me losing my debit card to extend my until my debit card. My new debit card was returned to me to pay on my account.
29 giugno 2025
Risposta di eVoice
Hello Arthur - Nothing is more frustrating than losing a debit card! We're glad our team was able to update your new debit card for you, ensuring no lapse in billing. Thank you for choosing eVoice and for taking the time to leave a positive review!
Conversation started off a bit…
Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the fax and added secure call recording. My call could have better. None the less one of my goals was accomplished.
28 giugno 2025
Risposta di eVoice
Hello Ms. KB -We are sorry to hear that you had this experience. At eVoice, one of our goals is to ensure that our customers receive the best possible experience when they contact our support team, and this does not align with your experience. We will look into this matter and ensure that this is dealt with. We apologize for any inconvenience this may have caused.
I reached out to eVoice via email re: recent bill
I reached out to eVoice via email regarding my question and never received a response. I would like to know what the Usage charges on my most recent bill pertain to.
5 luglio 2025
Risposta di eVoice
Hello Maria, We see that you emailed support about your billing inquiry on July 3rd, and we responded with a detailed email on July 4th. As the email may have been directed to your spam or junk mail folder, we suggest checking your spam or junk mail folder or searching for 'eVoice' in your email inbox. We also attempted to contact you by phone yesterday to review your bill, but unfortunately, we reached your voicemail. If you have any further questions, please don't hesitate to contact us via phone, email, or chat.
I love evoice
28 giugno 2025
Risposta di eVoice
Thank you for sharing the love, Kajuan! We're glad our business phone services are meeting your expectations.
Not the most helpful company I have…
Not the most helpful company I have dealt with when you think of phone companies for your business. I have called about 3-5 times and I got 1 person that was pretty helpful. However, he cleared one problem but then we got another problem. I had my after hours and weekend voicmail done. I just needed the hold music. Now, I got the hold music but now my regular voicemail runs with my afterhours voicemail..it is quite frustrating. I just need it done the right way. Otherwise, I will have to find another company.
4 luglio 2025
Risposta di eVoice
Mea, thank you for taking the time to leave your review. We apologize that you're now encountering issues with your voicemail, and we're committed to restoring your desired settings. We have attempted to contact you by phone and email, and we would appreciate the opportunity to troubleshoot this issue at your earliest convenience. Please look for the email with case number 1330521 and reply with the best time to reach you. You may also contact us by phone again if that is more convenient for you at (877) 581-5789. We are in the office Monday through Friday, between 8 am and 8 pm EST.
error was made
An error was made by a prior representative and when I called to have it rectified, the rep went above and beyond to correct error.
25 giugno 2025
Risposta di eVoice
We appreciate the review and feedback, Talbot Management. We know having to contact us a second time is not a desirable experience. Thank you for giving us a second chance to get things right. We'll review the ticket details from your initial interaction and provide coaching to the representative you connected with, ensuring that future customers have their issues resolved on the first contact.
Website is awful
Website is awful. Most difficult site to navigate. NOT user friendly at all. Please consider updating.
25 giugno 2025
Risposta di eVoice
Hello AP - We apologize that you're experiencing difficulty navigating our website. We're always looking for ways to improve our customers' experience and would like to send you a follow-up email to get more specific feedback so we can share your comments with our internal teams. If you're an app user, you'll be pleased to know that our new eVoice app will be available to our customers over the coming weeks. Be on the lookout for the updated app very soon, and watch for the email follow-up we mentioned.
Was supposed to email information to me…
Was supposed to email information to me to assist with setting up the new text requirements. Never received anything.
Been a customer for 10+ years….
29 giugno 2025
Risposta di eVoice
Hello Random - Thank you for being a long-standing eVoice customer. We are so sorry to hear that you have not received the email for the SMS setup. We were able to check and can confirm that the email containing the SMS setup was sent to the email address on the eVoice account. Please chack the spam/junk folder. In the meantime, we will have the email resent with the information. We apologize for the inconvenience that this may have caused.
Risposta di eVoice
Hi there Canyon Insurance Group - We are pleased that you love eVoice. We thank you for taking the time to leave us a review. Thank you for choosing eVoice s your service provider. Have a great day.
Terrible system lots of hold time and…
Terrible system lots of hold time and incompetent support staff. I ended up fixing my problem myself after playing around with the system a few time.
28 giugno 2025
Risposta di eVoice
Hello Michal - Thank you for your feedback. We are sorry to hear that you experienced extended hold times. This is not a normal customer experience. However, from time to time, we do experience higher-than-normal call volumes, which may lead to longer-than-normal hold times. We regret that you had to experience this. We really do apologize for any inconvenience caused.
Responsive and professional support
29 giugno 2025
Risposta di eVoice
Hello Peter - Thank you so much for your review! We appreciate you taking the time to give your feedback.It is always wonderful to hear that our customers have had an amazing interaction with our customer support team.Have a great day!
Risposta di eVoice
Hello Myreservation.ext - Thank you for taking the time to leave us a review. We are always happy to hear that our customers have had the most amazing interaction with our customer support team. Thank you for choosing eVoice as your service provider!!
E-Voice is trustworthy
E-Voice is trustworthy, honest, helpful, and constructive. Thank You
25 giugno 2025
Risposta di eVoice
Hello Raymond - Thank you for taking the time to leave us a review! We appreciate your feedback. We are always happy to hear that your issues were handled and that our team was helpful. Thank you again and have a great day!
SCAM- DO NOT GIVE CREDIT CARD DETAILS TO THESE THEIVES
******WARNING********A TOTAL SCAM!!!!**************
Tried to sign up for a new account. They charged my card IN FULL and then told me my card wasn't approved. THEY ARE CON ARTISTS. They are saying they sent the money back for weeks and HAVE NO INTENTION OF SENDING THE MONEY BACK. Thieves.
I am dealing with Stacey - won't give her last name for obvious reasons - she'd be unemployable. WORST COMPANY I HAVE EVER DEALT WITH ONLINE.
12 giugno 2025
Non scritta su invito
Risposta di eVoice
Hello Charlie - We are sorry to hear that you had issues signing up for the service. Normally, if your sign-up failed, a hold is placed on the funds. However, after 5-7 business days, those funds are released back into the account. Successful payments are followed up with a welcome letter containing the login information is sent to your email address used to create the account. We would love it if you are able to reach out to our support team, and we can do a detailed search for you just to be sure. we offer live support via chat and phone Monday through Friday between 8 am and 8 pm EST. Our chat and phone team would love to assist. Please call our support team at 866-761-8109.
Kept charging me for months after we…
Kept charging me for months after we cancelled. Offered me “maybe” one month credit as consolation. The fact that they are 2 stars tells me everything. They are frauds. Probably just grabbing every dollar they can until they are shit down.
And as a reply to their “response”, I will reiterate that eVoice still has not returned the extra charges after they did not turn off my service when instructed. Just read through these reviews and you’ll agree that they consistently rip off their customers.
13 maggio 2025
Non scritta su invito
Risposta di eVoice
Hello Jon Housley, we are sorry you had this issue. eVoice is a legitimate company that has been providing business phone solutions for over a decade. We would love to investigate what happened, as this is not a usual customer experience. You can reach us via chat, Facebook Messenger, and phone. Our team would love to troubleshoot what may be occurring. You may use the reference number TPJH051525.
DONT DO BUSINESS WITH THIS COMPANY
DONT DO BUSINESS WITH THIS COMPANY. THEY WANT TO CHARGE ME $40.00 TO PORT MY NUMBER TO ANOTHER COMPANY AFTER THEY DISCONNECTED MY NUMBER AND CLOSED MY ACCOUNT WITHOUT WARNING, SAYING TO WAS A VIOLATION OF THE ACCOUNT i ASKED WHAT VIOLATION BECAUSE THE BUSINESS IS IN THE STARTUP PHASE, SO THERE IS NOT ACTIVITY ON IT. TOLD ME THERE WAS NO OTHER WAY TO GET.THE NUMBER PORTED OUT UNLESS I PAY. I called as requested with the listed requested reference number, STILL NO RESOLUTION.
27 aprile 2025
Non scritta su invito
Risposta di eVoice
Hello @Janyne Collins - We're sorry that you encountered this experience. We would love to take a second look at this for you to see if the account can be reviewed. Please reach out to our support team using the reference number TPJC42925. We apologize for any inconvenience caused.
This Company Is Horrible
This company is horrible! I don't know how they are still in business...
Evoice customer support is none existent. And good luck on trying to troubleshoot any issues... They will never answer the phone.
Save your time and go find another provider. You will think yourself later.
7 aprile 2025
Non scritta su invito
Risposta di eVoice
Hello Tawon, We are sorry to hear that you had this experience. We know how frustrating this can be. We have been experiencing higher-than-normal hold times due to the 10 DLC SMS registration. Our support team members are working to ensure that all our customers receive the assistance they need. You can reach us via chat, Facebook Messenger and phone. Our team would love to troubleshoot what may be occurring.
Service doesn't work
Service doesn't work, credit card charged, customer service doesn't pick up the phone or answer emails.
5 marzo 2025
Non scritta su invito
Risposta di eVoice
Hello Bohdan Mazhar, We're sorry you have not received immediate assistance. We have been experiencing higher than normal call volumes due to the 10DLC SMS registration. We do apologize for any inconvenience caused. We offer support via chat and Facebook Messenger. Our support team is working to ensure all of our customers are assisted.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.