Nothing Ever works right. Customer service is a joke. All they ever tell you is to reboot and re-install, next day, same random issues. Had a major outage a while back, didn't bother to let us know wi... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Adjusted my pricing and added a line while reducing my costs 33%. Tech support very good on couple issues. Need a Windows App that can manage multiple lines at once like the iOS app.
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Experienced a problem using the Line2 app which turned out to be VPN software turned on. Turned off the VPN on my phone, then Line2 began to work fine. Thank you for the assistance, much appreciated... Leggi di più
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Katy continued to provide vague and unhelpful responses throughout the process. It appeared that either she was unwilling or unable to provide the level of support necessary to complete the registrati... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Informazioni di contatto
2,7
Scarso
775 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
App is very poor for andriod
App is very poor for andriod.
Customer service always says cannot replicate the issue. They dont take case seriously
17 aprile 2026
Risposta di Line2
Hello Sayed - Thank you for taking the time to share your feedback. We truly appreciate hearing about your experience and are committed to taking every opportunity to improve our support. After reviewing your support requests, we recognize that our team could have asked more detailed follow‑up questions to better understand the challenges you were facing. To ensure this is fully addressed, a Tier 2 support team member will be reaching out to you by phone to continue troubleshooting and provide additional assistance. We appreciate you bringing these concerns to our attention, as feedback like this helps us strengthen our support process and better serve our customers.
It was nice to talk to someone and have…
It was nice to talk to someone and have them assist with our concerns.
24 marzo 2026
Risposta di Line2
Hello Alex — Thank you so much for the 5‑star review! We truly appreciate your support. We’re always here to help via phone, chat, or email whenever you need assistance.
Risposta di Line2
Hello Hung - Thank you for sharing your feedback. We understand that ease of use is a key consideration, and we’re always working to improve the experience our platform provides. While we’re sorry to see you go, we respect your decision and are processing your cancellation as requested.
Katy continued to provide vague and…
Katy continued to provide vague and unhelpful responses throughout the process. It appeared that either she was unwilling or unable to provide the level of support necessary to complete the registration. As a result, I have been unable to get the number registered for 10DLC and will need to move forward with another service provider due to the lack of clear guidance and support needed to complete this task.
11 aprile 2026
Risposta di Line2
Hello Jason - We sincerely apologize that your recent support experience did not meet your expectations. We understand how valuable your time is, and we recognize the importance of providing clear, accurate, and timely communication, especially during the 10DLC registration process, where complete and precise information is critical for approval.
Our department lead, Renae, sent a follow‑up email earlier this afternoon that should include the information needed to complete your registration. We appreciate your patience as we worked to address this matter.
Customer feedback is invaluable to us. Our goal within our support departments is to achieve first‑contact resolution whenever possible. While the 10DLC registration process involves multiple touchpoints, our aim is that each interaction builds confidence and reassures our customers that they are being supported thoughtfully and with care.
Thank you for bringing this to our attention so we could properly address the issue.
Experienced a problem using the Line2…
Experienced a problem using the Line2 app which turned out to be VPN software turned on. Turned off the VPN on my phone, then Line2 began to work fine. Thank you for the assistance, much appreciated!
9 aprile 2026
Risposta di Line2
Hello DFW Boat Ride - We’re so glad our support team could help! We truly appreciate your review, and even more, we’re grateful to have you as a customer.
Adjusted my pricing and added a line…
Adjusted my pricing and added a line while reducing my costs 33%.
Tech support very good on couple issues.
Need a Windows App that can manage multiple lines at once like the iOS app.
11 aprile 2026
Risposta di Line2
Hello Kevin - Our customers are at the heart of everything we do, and we’re always happy to assist in any way possible. We’re also committed to sharing valuable feedback with our DevOps team to help drive product improvements that enhance the overall customer experience. Please rest assured that your feedback will be shared with our internal team for review and consideration. Thank you for taking the time to share your thoughts with us and for leaving a review. We truly appreciate it.
Nothing Ever works right
Nothing Ever works right. Customer service is a joke. All they ever tell you is to reboot and re-install, next day, same random issues. Had a major outage a while back, didn't bother to let us know with an e-mail or anything..
8 aprile 2026
Risposta di Line2
Hi Zach - We’re truly sorry to hear about your experience, and we especially regret that we’ve let you down after being a customer for over 6 years. That’s not the experience we want any long-term customer to have. We understand how frustrating it can be to be asked to uninstall and reinstall an app. This step is often recommended early in troubleshooting because it can resolve several different types of issues at once such as corrupt files, incomplete updates, or configuration conflicts.
Regarding reliability, our Line2 service has maintained strong uptime overall. The only significant disruption during the period you referenced was the Cloudflare outage in November and December 2025, which affected many companies globally.
It doesn't work propperly sometimes
17 marzo 2026
Top notch…
It was as solid of a 2nd line option as ive found. Ive used a few this experience was top notch!
10 marzo 2026
Risposta di Line2
Hello EL- We're glad you're enjoying our Line2 app and appreciate the 5-star rating!
My phone does not ring
My phone does not ring, I lose all the calls, the support can’t help me, very poor service.
They say that they contacted me to make a few steps, I did all of then, through chat support, after that, Line2 asked me to wait because to issue will be solved.
7 marzo 2026
Risposta di Line2
Hello Diego - We see you reached out to us in early March via email regarding this issue, and our team forwarded some troubleshooting steps. We did not hear back from you to confirm whether the issue was resolved. We're sorry to read the steps provided did not resolve your issue. A member of our team will reach out to you by phone today.
Poor customer service
Poor customer service usually get passed over to a robot. Apps don't work well. They also keep raising their price.
26 marzo 2026
Risposta di Line2
Hello Chris - We want to reassure you that our support is handled by real people, not bots. I reviewed your most recent support request regarding calls to Mexico and see that you were sent our International calling rates. I would like to note that the International calling rates listed are per minute. In the past 12 months, we have rolled out a new app with enhanced features, and we would love the opportunity to set up an appointment with you to ensure you are using all its features and to answer any questions.
Hangs up on my clients.
Consistently hangs up before I can answer, hangs up as I answer.
Sub-par product.
11 dicembre 2025
Risposta di Line2
Hello Hannah - We’re sorry to hear about your issue and want to help. It appears you completed a survey a few months ago related to a different inquiry than the one noted in your review. We will have a member of our support team reach out to you today regarding calls that are being disconnected before you can answer them. This is more than likely related to your phone settings.
Risposta di Line2
Hello Caroll,
If you are being billed directly through Line2 and not through an Apple or Google Play subscription, you can cancel your account online using the steps below:
1. Log in to your Line2 account using your Line2 number and password.
2. Navigate to the Account section.
3. Click Account Info, then select Cancel Account.
If you purchased through an app store, you can manage your subscription in the Apple App Store or Google Play Store. This includes managing your subscription (cancel).
Regarding your feedback on our app, we understand that our product may not meet all users' needs. We’ve recently updated our product with new features and improvements to provide a more modern, reliable experience.
Support Staff Are Quick To Respond But Limited Control Panel Functions
It's nice to have a desktop app but it would be more helpful if control panel displayed same information. Support staff are quick to respond to issues
22 marzo 2026
Risposta di Line2
Hello John - Thank you for taking the time to leave your review. We're pleased to hear that you were assisted promptly. We’ve also escalated your support ticket and Trustpilot feedback to our developer team as a suggestion for future enhancements to our product.
Customer service needs to respond much…
Customer service needs to respond much quicker & even at times call back to customers
21 marzo 2026
Risposta di Line2
Hello Franco - Your feedback is important to us, and we appreciate your sharing your experience. Our goal is to provide a positive experience when connecting with our support team, and we apologize that our follow-up wasn't as robust as it should have been. Our tier 2 support rep, Paul, tried to reach you by phone and left a message. If you can reach back out to him, so we can get your issue resolved.
Inexpensive second line but proof you get what you pay for
Overall sound quality is fair at best . Continual issues with not being able to reach their servers thus having to continually reboot the application. Also text messages come in as a banner on the lock screen of my Iphone16 but when i open the phone and go to the messages in the app they are no where to be found
20 marzo 2026
Non scritta su invito
Risposta di Line2
Hello Terry - Thank you for taking the time to leave your review and let us know about your issue. Your experience is not a common one and we want to determine why this may be occurring. We requested more information, but we have not heard back from you. Did you know you can set-up a support appointment with a Tier 2 team member online? Please visit https://l2up.zendesk.com/hc/en-us/requests/new and choose Set Up Assistance Appointment. Once we receive your request we will send you a scheduling link so we can get your service up and running as it should be.
I ported my number to Line2 and I can’t text
I ported my number to Line2 and I can’t send or receive text messages. They have yet to fix the issue after 2 days.
16 marzo 2026
Non scritta su invito
Risposta di Line2
Hello AG - We're sorry you're having issues receiving or sending text messages. There may be several reasons this may have occurred and we want to help. We requested additional information through the Trustpilot Request Information feature; however, we did not get a response. If you are still having these issues, please reach out to us via our live channels such as phone or chat so we can identify what may be occurring.
the services went to shit
19 marzo 2025
Risposta di Line2
Hello I will repair - We’re sorry that you experienced intermittent issues with your service in recent months, and that we were unable to resolve all of your concerns in a timely manner. We understand how important reliable business service is for staying connected with your clients and contacts, and we truly appreciate that you have chosen our services for the past three years. Please know that we are actively reviewing your interactions with us to identify what we could have done better and to help prevent similar issues moving forward.
Price could be more affordable
Great service, although the pricing could be more affordable.
In response to your reply: I appreciate you taking the time to respond. Shows how much you care. Keep up the good work.
13 marzo 2026
Risposta di Line2
Hello Ebenezer - Thank you for the kind words regarding our service. Our pricing reflects the quality, consistency, and level of support that we will not compromise on providing to our valued customers. We will ensure your feedback regarding pricing is shared with our leadership team.
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