Nastassia was very helpful! We had to change our payment method, the notices we're going to spam, our number got disconnected due to missing the notices & so we called to fix the issue. She heard the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The rep was very polite and helpful but my request was not followed up on at all. I asked for an altered receipt with more information on it and they agreed that wouldn't be a problem. I never heard a... Leggi di più
L'azienda ha risposto
L'expérience à bien été. Un des avantages est d'avoir un répondeur qui prend les appels en tout temps. Le plus important est de pouvoir rediriger les appels entrant vers un autre téléphone dispo... Leggi di più
L'azienda ha risposto
I never signed up for or used EVOICE SERVICES, yet they have been charging my Bank of America credit card for a long time. I also noticed a pattern: when my card is locked, no charge appears, and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Informazioni di contatto
3,1
Nella media
205 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di eVoice
Hello Michele Ellis - We really appreciate your Feedback! Our team works hard to provide excellent service, and it means a lot to hear that it shows.
Risposta di eVoice
Hello Gary - Thank you for sharing your feedback. I’m glad to hear the service met your needs for the day. If there’s anything we can do to make your experience even better next time, we’d love to hear your suggestions.
After a few tries with other customer…
After a few tries with other customer support, the last one persevered and got it right. That said, I still don’t like the changes in the platform- the prior version for me was more user friendly.
19 ottobre 2025
Risposta di eVoice
Hello Wendy Levy - Thank you for your feedback. We're glad to hear that the last support agent was able to assist you, even if it took a few attempts. We understand how frustrating it can be when platform changes impact usability, especially when the previous version felt more intuitive. Please know that our development team actively reviews all customer feedback. While we can’t provide a timeline just yet, updates like these involve ongoing backend work and thorough testing. We’ll be sure to share any updates as soon as more information becomes available.
Don't try this service
Don't try this service. It's gone rouge and 100% avatar. No customer service. It's all Mark Benioff type BS.
Orlando "Saves the Day". - Thanks for restoring my faith in eVoice customer service.
J. Salinger
17 ottobre 2025
Risposta di eVoice
Hello John - We appreciate the feedback regarding your support experience while requesting assistance logging into your account. You were interacting with a tenured support team member via email and not an AI bot. To remedy your login issues, enter your eVoice phone number followed by the number (1) in the EXT field, and your account password. We apologize that our team member did not include the extension details in the email, which may have resolved the login issue. Please use the reset password feature if you don't recall your password.
Helpful representative
Helpful representative, after many calls I hope our issue is resolved
10 ottobre 2025
Risposta di eVoice
Hello Jane - Thank you for your feedback, and we're glad to hear that one of our representatives was able to assist you. We truly hope the issue is fully resolved now, but if anything further comes up, don’t hesitate to reach out. We’re here to help.
Risposta di eVoice
Hello Barry E Boucher - Thank you for your feedback! We're thrilled to hear that you had a great experience. It means a lot to us to know our efforts made a difference.
They take several minutes when you ask…
They take several minutes when you ask for their help. You cant change auto attendant settings without their help. They lie to you and then ignore you. Bad servuce go to some place else. This is ghetto technology —> X
15 ottobre 2025
Non scritta su invito
Risposta di eVoice
Hello Pamela Baker - We're sorry to read your feedback and comments. Changing or deactivating an auto-attendant requires assistance from our support team due to its complexities. All technical feedback is shared with our developer team to identify and implement further improvements that enhance our customers' ease of use. We will ensure that your review comments are shared with them at our next meeting. We would like to understand your comments regarding your support team interactions and have requested your contact details to review. Please reply to this request at your earliest convenience.
Terrible customer support & ghetto technology
Persistent to make things right. I appreciate due diligence. Could be better the first time around. Update: went back to edit extensions and you can't. This is like a ghetto technology. If you make any mistake with your auto attendant, you can't make changes or you are forced to get entirely different phone number a completely set up new auto attendant from scratch. I simply wanted to make small extensions adjustments and you can't at all. Do not get this service
8 ottobre 2025
Risposta di eVoice
Hi Philip Wiley - Thank you for your feedback. We truly appreciate your patience and are glad our team’s persistence made a difference. You're absolutely right, getting it right the first time is always our goal, and we’ll continue working to improve in that area.
Speedy replies and service
10 ottobre 2025
Risposta di eVoice
Hi Brian - Thank you for your feedback! We're glad to hear you’re happy with the speed of our replies and service. Providing exceptional support is something we take pride in.
Good service, but not perfect
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my number. EVoice sent me a cryptic email while I was away that actually looked like a phishing email to me so I ignored it. Meanwhile, people called my number and got a not in service notice which was not good. It was sorted about a month after I got back, but only getting one notice with no real explanation left me without the service for quite a long time without me knowing it. No problems since, but no apology and no follow up to say that they've changed their notification procedure.
1 ottobre 2025
Risposta di eVoice
Hi GMD - Thank you for your feedback and continued support. I’m sorry for the inconvenience caused during your travels and the lack of clear communication. We understand how important reliable service and timely notifications are, especially in critical situations. Your feedback has been shared with our team to help improve our processes moving forward. We're glad things have been smooth since, and we're here if you need anything else.
Surprisingly Disappointed
I had to update my review . I called in and received great support. A few days later my account was closed with no explanation and I’ve yet to hear from anyone. So my outlook about my experience has unfortunately changed.
7 ottobre 2025
Risposta di eVoice
Hi Monica - Thank you for your feedback! We're glad to hear you felt supported and that we could resolve things quickly.
They refuse to help the service is…
They refuse to help the service is atrocious. It is not user-friendly and when you call them out on the technologies, basic flaws nine representatives at 10 do not know how to help. I have been waiting for the engineering department to handle a very basic concern for over four days.
6 ottobre 2025
Non scritta su invito
Risposta di eVoice
Hello Keith Wiley - We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when issues aren’t resolved as quickly as expected.
Please know that we take all concerns seriously and strive to provide timely, knowledgeable support. In some cases, certain issues may require escalation to our engineering team for a deeper technical review, which can take longer than standard troubleshooting, especially if additional investigation is needed.
That said, your experience is not the level of service we aim to deliver. We’d appreciate the opportunity to make this right and ensure your concern is properly addressed. If you haven't already, please reach out to our support team with your ticket number or contact details so we can follow up directly.
Risposta di eVoice
Hello Workforce - Thank you so much for your kind words! We're thrilled to hear you're happy with the service. If you ever need anything, don't hesitate to reach out. We're always here to help!
Not having 24-7 support availability…
Not having 24-7 support availability for something as critical as a business phone service is just not acceptable. We were very satisfied up until we needed to make immediate changes and our login didn't work. We are looking at alternatives.
21 settembre 2025
Risposta di eVoice
Hello Dennis Roundtree - Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how critical it is to have immediate access to support, especially when it comes to your business phone service. While our support team is available from 8 AM to 8 PM EST, we strive to respond as quickly as possible during these hours. We truly value your business and would love the opportunity to resolve the issue you're facing. Please feel free to reach out to us within our support hours, and we’ll work to ensure your experience improves moving forward. We hope you’ll reconsider and give us the chance to make things right.
Nastassia handled the miscommunication perfectly
Nastassia was very helpful!
We had to change our payment method, the notices we're going to spam, our number got disconnected due to missing the notices & so we called to fix the issue. She heard the issue, checked all the boxes & got us hooked back up quickly so that our service was not interrupted. Thank you very much!
6 ottobre 2025
Risposta di eVoice
Hello Azmyth - Thank you for the great feedback! We're so glad to hear you had a great experience with our customer service. Providing spectacular support is something we take pride in!
Quick and responsive!
20 settembre 2025
Risposta di eVoice
Hello Kershaw Realty Group - Thank you for the great feedback! We're delighted to hear that you had a great experience with our customer service.
Your new app sucks
You came out with a new app that completely sucks.
When I ask if there was any way i could go back to the old one I was told NO!.
I have to log in through a browser now just to check my messages. It says I can get phone calls through the app and that doesn't work either. Apps should be easy to use and yours is NOT!
22 settembre 2025
Risposta di eVoice
Hello matt swearingen - Thank you for sharing your feedback. We're sorry to hear about the trouble you've had with the new app. We understand how frustrating it can be when things don't work as expected, and we're here to help make things right.
Our support team is ready to assist you. You can reach us at www.evoice.com/contact or call us directly at (877) 581-5789 Monday–Friday, 8 AM–8 PM EST (5 AM–5 PM PST), and we’ll walk you through any issues you're having.
Thank you again for your feedback, it helps us improve and better serve you.
Inaccurate information about services when they can't fix an issue
I have multiple accounts with eVoice. All of my accounts work as intended with the exception of the most recent account. I've contacted customer service MULTIPLE times to see if they can get their tech team to address the issue of the username / extension user name not being announced when callers press an extension. The phone literally rings and says "THIS IS A CALL FOR. TO ANSWER PRESS 1". Every other account I have announces the user or extension name. The tech support team says this is not the way the system is intended to work. But it wouldn't make sense any other way because it literally starts the announcement by stating "this is a call for" but then it skips the user / extension user name on this account. Customer service insists that the 3 other accounts that I have must be some exception to the rule LOL even though it only makes sense to say what user the call is for. Instead of them resetting a system setting or even offering compensation for the inconvenience, they are trying to convince me that my other accounts are offering some strange "correct" operation. Also it took 9 hours to speak with a tech support agent via chat about the issue even though they respond in less than 5 mins for every other issue.
20 settembre 2025
Risposta di eVoice
Hello Domonique - Thank you for taking the time to share your feedback, and we sincerely apologize for the ongoing frustration you've experienced. We understand how important consistency across your accounts is, especially when features like call announcements are critical to your workflow.
We want to assure you that this issue has been escalated to our development team for further review. They are actively investigating the behavior you described and will be following up with you directly.
Your experience matters to us, and we appreciate your patience as we work toward a resolution.
Helper had bad phone service and hung up
Helper was not nice and hung up as if it was my fault we didnt have reception even when i had full bars and reception. if she didn't have good service she shouldn't have answered the phone. She did call back to finish the task but still.
18 settembre 2025
Risposta di eVoice
Hi xxx - Thank you for your feedback! We’re truly sorry to hear about your experience. We understand how frustrating it can be to deal with connection issues, especially when it impacts communication. We appreciate you sharing this, and we’re glad to hear the task was completed. We'll review this internally to ensure our team handles situations like this more thoughtfully in the future.
Risposta di eVoice
Hello Kari - Thank you for the great feedback! We're thrilled you had a positive experience. Delivering excellent service is always our top priority.
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