Nastassia was very helpful! We had to change our payment method, the notices we're going to spam, our number got disconnected due to missing the notices & so we called to fix the issue. She heard the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The rep was very polite and helpful but my request was not followed up on at all. I asked for an altered receipt with more information on it and they agreed that wouldn't be a problem. I never heard a... Leggi di più
L'azienda ha risposto
L'expérience à bien été. Un des avantages est d'avoir un répondeur qui prend les appels en tout temps. Le plus important est de pouvoir rediriger les appels entrant vers un autre téléphone dispo... Leggi di più
L'azienda ha risposto
I never signed up for or used EVOICE SERVICES, yet they have been charging my Bank of America credit card for a long time. I also noticed a pattern: when my card is locked, no charge appears, and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Informazioni di contatto
3,1
Nella media
205 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The customer service representatives…
The customer service representatives are fantastic in solving whatever issues you have. Whenever I call, I'm always satisfied.
24 febbraio 2026
Risposta di eVoice
Hello Cathy - Thank you for your positive feedback. We are pleased to hear that you are consistently satisfied with the service provided by our customer service representatives. We appreciate you taking the time to share your experience. We are committed to maintaining this high standard of service.
I love E voice
I love E voice. It was a great way to set up a simple phone for my businesses no extra anything I really really enjoy it. It’s something it’s very affordable and accessible for people that just starting out with the new business thank you so much. This service.
10 febbraio 2026
Risposta di eVoice
Hello Andrea - Thank you for your enthusiastic feedback regarding eVoice. We are delighted to hear that you find our service affordable, accessible, and beneficial for your new business. We appreciate you taking the time to share your positive experience. We are committed to continuing to provide a valuable service.
Your support team was able to resolve…
Your support team was able to resolve my issue promptly.
13 febbraio 2026
Risposta di eVoice
Hello JM - Thank you for your positive feedback. We are pleased to hear that our support team was able to resolve your issue promptly. We appreciate you taking the time to share your experience.
The support team
The support team, was pretty awesome, they made sure my issues were taken care of in a timely manner.
18 febbraio 2026
Risposta di eVoice
Hello Carrine Tabor - Thank you for taking the time to share your positive experience with our support team. We are delighted to hear that they were able to address your issues in a timely and effective manner. We strive to provide exceptional support to all our customers, and your feedback is a valuable affirmation of our team's dedication and efforts. We will be sure to share your comments with the team members involved. We appreciate your business.
Look for a different app
The app and the service are extremely limited in functionality. The support is generally mediocre at best.
18 febbraio 2026
Risposta di eVoice
Hello Michael - Thank you for providing your feedback on our app, service, and support. We appreciate you taking the time to share your experience, as it helps us identify areas for improvement. We understand your concerns regarding the limitations in functionality of our app and service, as well as your perception of our support quality. We are continuously working to enhance our offerings and improve the overall customer experience. Your feedback will be shared with our development and support teams to inform future updates and training initiatives. We appreciate your understanding as we strive to meet your expectations.
The worst VOIP phone system ever
The worst VOIP phone system ever. We have had nothing but problems with this service. We have had to shut down our agency for hours at a time because of the issues. When you do get them on the phone, they cannot solve your problem! Extremely inefficient and troublesome. Difficult to use and if I could give it a zero I would.
16 febbraio 2026
Non scritta su invito
Risposta di eVoice
Hello Tammy - Thank you for bringing your concerns to our attention. We are deeply sorry to hear about the significant difficulties you have experienced with our VoIP phone system and the disruption it has caused to your agency's operations. We understand the frustration and inconvenience that system outages and unresolved issues can create. We take your feedback very seriously. The issues you have described, including system instability, difficulty in reaching effective support, and overall usability challenges, are not reflective of the service we aim to provide. We would like to investigate these issues thoroughly and take immediate steps to address them. Please use the Submit a Request form at www.evoice.com/contact. When using the form in addition to your contact details, please include code TP21726OS so we can easily locate your request.
Ongoing System Issues and Dashboard Malfunction
Hello,
I need to express my serious frustration with the eVoice system and dashboard.
The dashboard is extremely confusing and poorly designed. It is unclear what should be done, how it should be done, and why certain settings behave the way they do. I am no longer able to edit greeting messages that I previously created in text format. When I attempt to update them, the system gives errors such as “already changed” or “previously recorded,” preventing any modification.
This is not acceptable.
I have been paying approximately $60 USD per month for nearly three years, yet I am unable to properly manage basic functions such as deleting old greetings, creating new greetings, or adding new numbers. Meanwhile, incoming calls still play an outdated “we are currently closed” message, which I have repeatedly tried to change without success.
Additionally, when I receive calls from your support team, it is often unclear why I am being contacted or what the purpose of the call is. All of my information is already in your system.
At this point, I expect the system to be corrected. I am paying for a functional and manageable service, not a confusing and restrictive platform.
Please resolve these issues immediately.
3 febbraio 2026
Risposta di eVoice
Hello Emin - Thank you for taking the time to share your feedback regarding your experience with the eVoice system and dashboard. We understand your frustration and sincerely apologize for the inconvenience you have experienced. We acknowledge your concerns regarding the dashboard's design and usability, as well as the difficulties you are encountering with editing greeting messages and managing basic account functions. We also appreciate you bringing to our attention the lack of clarity surrounding our support team's outreach. Please be assured that we take your feedback seriously. We are currently investigating the issues you have raised, including the error messages you are receiving and the outdated greeting message being played to your callers. We are also reviewing our support team's communication protocols to ensure clarity and purpose in all interactions. Our team has tried to reach you by phone, but we were unable to connect. To help us resolve this as quickly as possible, please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1424107. We appreciate your cooperation.
The phone number was flagged as Scam…
The phone number was flagged as Scam and was shared with other businesses, which violates reasonable expectations of a business phone service.”
5 febbraio 2026
Risposta di eVoice
Hello Tola - Thank you for bringing this matter to our attention. We understand your concern regarding your phone number being flagged as "Scam" and potentially shared with other businesses, which you believe is inconsistent with the expectations of a business phone service. Please note that our platform does not currently offer outbound caller ID customization. As such, receiving carriers will label incoming calls from your eVoice number at their discretion, and we unfortunately have no control over this process. To mitigate the risk of misidentification, we recommend that you encourage your customers to save your number as your business name in their contacts. Additionally, you may register your business at freecallerregistry.com to potentially display your name on supported mobile networks.
We apologize for any inconvenience this may cause. We are continuously evaluating our services and appreciate your feedback as we strive to improve our platform.
Risposta di eVoice
Hello Mike - Thank you for taking the time to share your positive experience with our service. We are delighted to hear that you find it easy to use and of good quality. We continuously strive to provide user-friendly and high-quality services, and your feedback is greatly appreciated. We value your business and look forward to continuing to meet your needs.
L'expérience à bien été
L'expérience à bien été. Un des avantages est d'avoir un répondeur qui prend les appels en tout temps.
Le plus important est de pouvoir rediriger les appels entrant vers un autre téléphone disponible pour un réponse de l'appel, et qu'il peut être changer au moment que nous le désirons.
9 febbraio 2026
Risposta di eVoice
Hello Pierre - Thank you for the great feedback! We're so glad to hear you had a great experience with our customer service. Providing exceptional support is something we take pride in! Your concerns have been shared with our product team, and improvements are already underway. We appreciate your patience and are here to help with any issues in the meantime.
Risposta di eVoice
Hello Steven - Thank you for taking the time to share your positive experience with our service. We are delighted to hear that you found it to be perfect. We strive to provide excellent service to all our customers, and your feedback is greatly appreciated. It is rewarding to know that we have met your expectations. We value your business and look forward to continuing to serve you in the future.
Great all-around service
Great all-around service. Friendly and helpful customer support staff. Highly recommended.
8 febbraio 2026
Risposta di eVoice
Hello Best Lakeland Handyman - Thank you very much for your positive feedback. We are delighted to hear that you have experienced great all-around service and found our customer support staff to be friendly and helpful. We truly appreciate your recommendation and are committed to maintaining the high standards of service that you have come to expect. Your satisfaction is our top priority, and we are pleased to know that we have met your expectations. Thank you again for taking the time to share your experience. We value your business and look forward to continuing to serve you.
Been a customer since 2013
Been a customer since 2013.
Customer service is no help and when last agent stated they would remove a late fee, I checked and still never did.
Unacceptable business practices and would look for another service provider as they don’t value long term customers.
6 febbraio 2026
Risposta di eVoice
Hello Paul - Thank you for bringing your concerns to our attention. We acknowledge your tenure as a valued customer since 2013, and sincerely regret that your recent customer service experiences have fallen short of your expectations. We’ve reviewed your account and the late fee in question. Our records show that your account has received multiple billing accommodations and fee adjustments in recent months. Because of the frequency of those prior considerations, we’re not able to offer another late fee removal at this time. We hope this helps clarify the situation. We remain committed to supporting you and appreciate your understanding.
The number is assigned to someone else
The number is assigned to someone else humana. evoice has tried to rectify by offering new number but here is the thing i have printed flyers with telephone number. a loss.
30 gennaio 2026
Risposta di eVoice
Hello Jennifer - We understand your frustration regarding the reassignment of the telephone number and the resulting inconvenience and financial loss due to the printed flyers. We sincerely apologize for this situation. We acknowledge that our team has attempted to rectify the matter by offering a new number. However, we recognize that this does not fully address the losses you have incurred.
Our service working great
Our service working great!
Good response time for our questions.
2 febbraio 2026
Risposta di eVoice
Hello Admin - Thank you for your feedback. We are pleased to hear that you found our response time satisfactory. Please do not hesitate to contact us if you have any further questions or require additional assistance.
I had to wait on hold for almost 30 min…
I had to wait on hold for almost 30 min and my issue was not resolved.
25 gennaio 2026
Risposta di eVoice
Hello Matthew - We sincerely apologize that you experienced a significant wait time and that your issue remains unresolved. We understand your frustration and regret any inconvenience this may have caused. Reviewing your recent interaction shows you have been working with our specialist regarding your SMS registration. We are committed to addressing your concerns. The registration requirement for sending business SMS is part of the nationwide 10DLC regulations that apply to all VoIP providers https://try.line2.com/10dlc-faq/. Our 10 DLC support team is always ready to assist with completing the process, as we prioritize our customers' needs.
I can not get access to my account
I can not get access to my account. I tried reset and even spoke with your agent and reset . I’m still being charged please advise
25 gennaio 2026
Risposta di eVoice
Hello Marqus - Thank you for bringing this to our attention. We are very sorry to hear that you are experiencing issues with accessing your account. Our team has tried to reach you by phone, but we were unable to connect. To help us resolve this as quickly as possible, please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1418111 if the issue persists after using the provided steps. We appreciate your cooperation.
Works great, user interface is not very good
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add new recordings, etc. Sometimes took hours to work around and try to figure it out. Not easy. Once everything is finally set up, the system works fine. As long as you’re not updating or changing things often it’s okay. Not a good or user friendly interface.
31 gennaio 2026
Risposta di eVoice
Hello Les Daniels - Thank you for your feedback on eVoice. We're happy to hear you were pleased with the system's performance over the years. We're sorry to hear you found the user interface challenging, especially when updating voicemail boxes and recordings. We understand that ease of use is crucial. We're always working to improve our platform, and your comments are valuable in helping us prioritize those improvements.
Great customer service.
31 gennaio 2026
Risposta di eVoice
Hello Mehrdad Kamali - Thank you! We're thrilled to hear you were happy with our customer service. We strive to provide the best possible support.
System has not worked in months and I…
System has not worked in months and I still get charged and no rebate.
30 gennaio 2026
Risposta di eVoice
Hello Rhd - Thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for the inconvenience you have experienced. We attempted to contact you at the phone number on file, but were unable to reach you. Please be advised that a service credit has been applied to your account to compensate for the disruption. We have sent a detailed communication regarding this resolution to your email address. Kindly check your inbox, as well as your spam and junk folders, for our message and reply directly to Ticket #1417568. We value your long-standing loyalty and appreciate the opportunity to rectify this situation. Your feedback is invaluable to us as we continuously strive to improve our services.
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