eVoice Recensioni 205

Terrible customer service! I asked to speak to a higher manager and agent hanged up on me and closed my account.I called again and they didn't even let me explain myself or finish my sentence. This is how you treat people who have customers for many years. I want a manager to contact me before I escalate this.

Great service and deals. Good customer service very helpful and friendly.

Absolute waste of time and money. TERRIBLE INTERFACE AND CALL FEATURE IS ABYSMAL! I paid for the year and asked customer service to cancel my plan within 30 days. They asked me to wait for my number to be ported so I dont lose the number. After the port I called to cancel and they said I cant get a prorated refund because I did not cancel in time. THESE GUYS ARE THIEVES. DO NOT BUY THIS SERVICE!

We signed up for this service to provide a customer help line for our online annual meeting of 350 people. After testing and getting help from evoice we felt ready to go. We had five people answering calls as the meeting began to provide assistance in connecting into the meeting. Our membership is older so we expected to have a good number of calls for about an hour and then have things slow down. And things did slow down! As in - we were shut down by evoice. They closed our account completely right in the middle of our event and called it a "fraud alert". I called the company, spoke with customer service and verified who I was and why we had so many calls. They agreed to reactivate it AFTER A MANDATORY CREDIT CHECK. So we were left hanging (for a $14 a month service) for a credit check. Even more frustrating is that they don't just close your phone line, they closed our account so I can't even go in and remove my corporate credit card number. Our members were left without support during an important meeting. We spent valuable time during the meeting trying to sort things out and there WAS NO WARNING that this might happen. In my conversation with evoice prior to the meeting I explained what we were doing and no one suggested this might happen.
Save yourself the frustration and skip evoice.

I have to say I was very impressed by this gentleman gerome He was very patient and professional. I wish there was a lot more people like this in the customer care world...

They will force you to stay with them by not letting you port out your number to another carrier. They know after a few months, no one would want to change their number for their business and they would stay with evoice because they don't allow portability. They claim they are not a carrier but a service provider, but that’s just an excuse. If they want to free up the number so you can take with you, they can! But they won’t!
They flagged my previous review and trustpilot removed it based on technicality. Hopefully this one won’t get removed!

I've dealt with Fiona at Customer Support, and even though I was at the incorrect place - even the incorrect company! - she went out of her way to assist me, and her suggestions eventually lead me to the correct company. She was really amazing. She's an absolute asset to your company. Thank you very much. It is highly appreciated! Jackie Winkens, South Africa

I reached out to evoice as I was moving abroad and needed to manage my US company and have access to the phone. I was sold the product with the promise that this would be no big deal and super easy, that's what they are built to do! After porting the numbers over and getting situated abroad, I was then told that I can have numbers reach my abroad number, but that my carrier would also charge me international rates- WHAT.... to make things worse I had to pay international fees to get ahold of their customer service. After emailing, chatting in and contacting through the app (all ways I was told to contact), the final conclusion was that I needed to contact by phone to confirm my identity. Well I waited over an hour before someone answered. Once they did, they hung up... I chatted back in, when I explained my situation the chat support agent said, you need to call and then IGNORED ME. I work with a lot of different software and companies and have NEVER received such horrid customer service. I DO NOT RECOMMEND THEM. I would consider using google voice or some other company.

0 would be a more accurate depiction. Please be aware that this company has claimed their site and thus, it’s reviews publicized. They outsource most customer service support and will not cancel your subscription: no matter how many times you click cancel, chat or call!!! They fraudulently charge inflated billing for services never accessed, usable or subscribed by the consumer. Be very LEARY and read their agreement. They issue no guarantee that the services paid for are able or actually rendered. This is the legal term for “Breach for Cause”. STAY AWAY! If you do choose to use, be sure to submit a fraud lock on your account when you choose to terminate. It is the ONLY way you will actually stop them from continuing to charge.
IN RESPONSE: Please do your due diligence and listen in on the phone calls with TODD, Customer Service Manager. Not only did he willfully lie, but he also misrepresented the company, was rude, refused to correct the error, still have not yet received the cancellation notification and billing monthly for services since 2018! It apparently showed it has not been used, we spoke regarding my attempts (via my wife as well) to cancel back in January 2019. He spat back erroneous information regarding log ins and now account has suspended, so I have yet to even see a single document for billing, usage, faxes (can't charge for junk faxes from your litigation competitors...) or anything else. What I CAN PROVIDE IS PROOF: proof that your company charged twice the amount originally agreed upon, there is not a single fiber of documentation in agreement for any additional services, it HAS NOT been used, and was cancelled back in January 2019, without a single notification or response since. That is until I noticed this charge incidentally. I have reported and will seek retribution.

The customer service agent went above and beyond to make the account into what I wanted and needed.

Thanks to Fiona and Jeff, my billing issue has been solved.

Excellent, thorough customer service. What else can I say! He was incredibly professional and resolved my issues immediately.

I called from the US about some fraud committed on one of my cards, charged to evoice. Lia was extremely helpful in getting me information about the fraud which will help me get the problem resolved.

Jeff Brownlee has been amazing to work with. He went above and beyond and was able to solve all our problems. Even after we were setup, he gave us excellent support and made sure that our problem was fixed fast and effectively. Great guy to work with ... 4 thumbs up!

Russ Hahn was very patience and very helpful.

Issue resolved quickly without hassle!
I had an issue that is to long to explain here but I leaving a review because of the excellent customer service I received. I believe the Reps name was Russ and he did an outstanding job! Put me on hold and came back a couple of minutes later letting me know he was working on my issue and and when he came back it was resolved! I very happy and want to let those who read this about the great service I received! Thank you eVoice and please let Russ know about this review.

I called in with three issues. He quickly researched and resolved two of them and also informed that the other issues is already known and being worked on. That issue should be resolved later today. I am very pleased with the customer service I received today. Thank you.