DFS Furniture - Gateshead Recensioni 

10.146
TrustScore 5 su 5

4,9

metro retail park metro retail park, NE11 9XS Gateshead, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We called into DFS just to browse at sofas, not intending to purchase that day. We were approached by Rachel who was very friendly making us feel relaxed, she was knowledgeable about the product. She... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Shell from the Gateshead branch was welcoming and helpful the second we stepped through the front door. Her helpfulness and expertise made the process so simple in us purchasing our dream sofa.

L'azienda ha risposto

Valutata 5 stelle su 5

Sales staff very helpful and no pressure or pushy tactics. A laid back experience which I prefer when buying something. I'm rubbish with people's names but the young lass that sorted us out was fanta... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Greeted by friendly staff upon entering the store but didn't feel 'ambushed'. The lovely Emma dealt with us and was so smiley and helpful. A really pleasant experience.

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. Accessori per mobili
  3. Negozio di casalinghi
  4. Negozio di arredamenti per salotti
  5. Negozio di divani
  6. Negozio di fodere e rivestimenti

Scritti dall'azienda

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Scritti dall'azienda


Informazioni di contatto

  • metro retail park metro retail park, NE11 9XS, Gateshead, Regno Unito

  • 0333 999 9757

4,9

Eccellente

TrustScore 5 su 5

10K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(10.146)

93.171 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Friendly and helpful staff who provided…

Friendly and helpful staff who provided us with the right info and assistance.

5 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

I received excellent customer service…

I received excellent customer service throughout my visit. I was given plenty of time to browse without feeling pressured, which made the experience very comfortable. Everything was clearly explained, and my order was confirmed carefully to ensure it was exactly right for me. The staff were friendly, attentive, and genuinely focused on providing a positive customer experience. I left feeling valued and very satisfied with the service I received

5 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Valutata 5 stelle su 5

Lovely staff

5 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Professional Service

Professional, friendly salesperson who took time to ensure we understand the purchase terms and conditions. Made it all easy.

5 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Effortless

Just put a deposit down, really pleased with the service. Nicola was very knowledgeable and helpful. Really looking forward to it arriving.

5 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Nicola.

Kind Regards,

Jordan
DFS Customer Support

Valutata 5 stelle su 5

Excellent STAFF

Staff very helpful, polite and friendly - all my needs were tended to in a professional manner
Found a sofa that I can actually sit on and my feet touch the floor - so happy days
Thank you DFS you do not know how much it means to mean to be able to sit in comfort
I look forward to my delivery

5 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Valutata 5 stelle su 5

Michelle from the Newcastle metro centre was brilliant 👏 👏 👏 👏

Michelle from Newcastle metro centre was brilliant, also nice to get saleswoman with a sense of humour, my wife has bad anxiety but Michelle sorted that out, pat on her back needed

4 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Valutata 5 stelle su 5

DFS Consultant knew the product/sofa…

DFS Consultant knew the product/sofa well when asked about dimensions etc. While we were probably quite an easy sell, her overall demeanour made the experience simple and stress free. Listened to what we wanted and needed having two toddlers to consider.

4 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Lovely staff

Lovely staff, very informative, great choice of styles and colours .
Purchased my new sofa today estimated delivery 12 weeks which is great thank you DFS.

4 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

Valutata 5 stelle su 5

Customer experience

Give lots of info to me explained to me very clearly and re checked by another staff member

4 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Hello,

Thank you for sharing your great feedback with us.

Kind regards,
Holly M
DFS Customer Support

Valutata 5 stelle su 5

A smile good conversation

A smile good conversation, knowledge and smooth sale.

4 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Hello Neil,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Good show room with plenty of choice

Good show room with plenty of choice. Plenty of sales people on hand but not pushy! Very helpful and good explanation of services and finance deals on offer. Pamela was our sales person and she was fantastic.

2 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Hello Vicki,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Valutata 5 stelle su 5

Great Experience

Our sales person Zak was brilliant - not pushy, listened and helped us throughout. Plus the sofa was just the right price and style we were looking for.

1 luglio 2026
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Risposta di DFS Furniture - Gateshead

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Valutata 5 stelle su 5

Fantastic shop and staff

Fantastic shop well displayed, lovely caring staff at hand to assist when needed.

Nic who helped us was great, well spoken, friendly and great welcoming attitude who assisted us with what we needed and much more. Provided great care and information that we wouldn’t have considered.

1 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Valutata 5 stelle su 5

Always good advise explant

Always good advise , helpful don't feel pushed in to anything, great customer service, purchase many sofas at dfs would not go anywhere else

1 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Valutata 5 stelle su 5

Excellent service

The staff in DFS Gateshead are all very attentive and friendly, letting us have a look but can answer any questions when it came to ordering we were talked through everything. Excellent shopping experience thank you.

1 luglio 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Valutata 4 stelle su 5

Furniture in this store is beautiful

Furniture in this store is beautiful, high quality, and loads of choice. The lady who placed my order was called Nicola. She was very patient, professional, knowledgeable, polite, and a genuinely lovely lady. No heavy sales talk and thanks so much for a wonderful experience.

30 giugno 2026
Logo di DFS Furniture - Gateshead

Risposta di DFS Furniture - Gateshead

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

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