Dermstore Recensioni 

So easy to shop here. Great prices

I like products offered and shipping is free if have a code which is often.

I've been using for many years and I really love it!

Easy and quick! So glad to be HSA approved!

They don't want you to buy low-priced stuffs only, so they just banned your account.

Highest quality skincare and cosmetics an available often with wonderful promotions. Fast , reliable delivery

Great customer service and good sales .

I accidentally placed the order without applying a reward credit and Customer Service was absolutely amazing. They were able to cancel my order quickly, so I could place the order again and apply the credit.

Their customer service is terrible. I would not buy from them unless you are getting a significant discount t to compensate for the terrible service and shipping partner.

I Placed an order 2 weeks ago. Today I called customer service to check the status of my order. The representative told me that they didn't have the product available to fulfill my order, the order i placed 2 weeks ago. They never sent any kind of communication stating they couldn't fulfill the order at the time it was placed, only that I'd have to wait until the product is back in stock. Why am I even allowed to order a product that's not available?? Secondly, why was no communication sent making me aware that it was unavailable?? No product, No communication, No timeline, No good. No more business.
Thanks Dermstore for your horrible job with a 1st and last time customer.

Ordered several R+Co items, received everything fast and all original product. Would visit again.

This site is a scam. Avoid if you don’t want to be ripped off. They are not interested in customer satisfaction and will avoid product resolution at all cost. I’ve never been so obviously ripped off before.

They sent me open products. They have not given me a refund yet. So I will not be ordering from here again.

I have already written a review 5 stars, but may not have been received, so will state briefly here: Excellent in my experience. I will definitely buy from DermStore again!
Blythe Daly

I always love getting the edit boxes! So worth it! The products are full sized awesome products! Can't wait for the Christmas edit!!! I also got two day shipping with promo code, and it was here in two days. 😊

Awful customer service. Will never order from this store again. I was charged for an order they say was canceled. They also say they never charged me even though I showed proof via PayPal and my bank account with the money taken out of my account. A representative hung up the phone on me and then continued to ignore my calls after I practically begged for help in getting my refund. It’s absurd.

Easy to navigate on website

I have made multiple purchases over the years from Dermstore, and have always been quite satisfied with their delivery process and with the products. My most recent order, placed on 8/9/26, has been a nightmare. Not only have I not received 2 of the 3 items I purchased, but those 2 items were lost in transit and the Dermstore agent not only had no idea (as she admitted when I called), but she also promised to try to expedite the replacement order. Not only haven't I received the replacement order, but it's been 7 days and the order clearly wasn't expedited; yesterday, at 11am, "UniUni" tracking information indicated that the order was "out for delivery". I called again today, wondering where the replacement order - which, by the way contains heat sensitive products - might be, and this second agent said they "can't expedite replacement orders", "can't do anything about deliveries", etc. All both agents did was refer me to UniUni, which in itself is a nightmare ... no customer service, just a chatbot with minimal and unhelpful information. What a nightmare. Dermstore charged my credit card in full on 8/9; once they had my money showed zero interest in me/their customer. Frustrated and disgusted that a (formerly) reputable company chooses to use an reliable carrier and then abdicates responsibility.

Update: I read Dermstore’s reply and appreciate that someone reached out. I know you requested more details but as I don’t have a reference number, wasn’t able to respond to you via the Trust Pilot email. That said, if you wish to contact me directly via my gmail address, that would work.
However, my update is that it is literally now two days+ since UniUni’s email stating that the package was “out for delivery” and I have not received it. In addition, I have been unable to get any further info from UniUni’s site or chatbot.
If you, Dermstore, can resolve this - and I have been waiting three weeks now for the products - that would be a positive step forward.

3:30pm, Friday, 8/28: still no delivery or delivery update from UniUni or from Dermstore, although the rep with whom I communicated yesterday said to contact them if the package hadn’t arrived by today.

10pm, Friday, 8/28: After contacting Dermstore again in the hope that someone might actually give a darn about a customer and get involved in finding out why I have not received the products, I received the following message: the replacement package is … yes…once again - according to UniUni - “lost in transit”. If I had never ordered from Dermstore in the past, I would truly believe that it is a sham company out to scam people.
The customer service rep who wrote the message informed me that “rest assured” a (second) replacement package would be sent and that I would receive an email with shipping info. Not a word about expediting this second replacement package; instead, the rep did take the time to write that should the “lost in transit” package show up, it would be my responsibility to return it or I would be charged. Can’t make this up and yes, I am serious. This has all transpired and yes, Dermstore has had my money since August 9.

Update, 9am, Saturday, 8/29:
It is now Saturday morning, 8/29/26. Last night, around 10pm or so, you had sent that message (via the site) saying that the replacement package was “lost in transit”. This morning, at 5:20am, I received a text from UniUni saying “sorry we missed you, driver will try again tomorrow”.
There are no words appropriate enough to express how beyond absurd this experience has been and what a huge waste of my time. I had updated my delivery instructions on UniUni after the first package was “lost in transit” to indicate that package should be left at the front and that it didn’t matter if anyone was home. UniUni had confirmed that these delivery instructions had been updated.

A second message from Dermstore later last night stated that you had escalated this to your Customer Relations department. Why it took so long to do this I have no idea, but at least you have done this. Please be certain to share this new information (ie today’s 5:20am text from UniUni stating they were unable to deliver the presumably “lost in transit” package) with your Customer Relations department.
What I think is that Dermstore should refund my money and (at the very least) provide these two products gratis.
What Dermstore will do remains to be seen. Stay tuned for more of this “saga”.