After I ordered the wrong size frame, Cycle Solutions were really helpful. They helped me organise the courier collection to return it and gave me some advice over the phone before I ordered the repl... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered a bike through Cycle to Work scheme and the day it was approved by my employer Cycle Solutions contacted me to arrange a delivery. To my surprise they even set it up before sending. Arrived wh... Leggi di più
L'azienda ha risposto
Really friendly staff and even gave a courtesy phone call to check measurements were correct rather than buy the wrong size frame. Bike came exactly as stated and was easy to put the final touches... Leggi di più
L'azienda ha risposto
Cycle Solutions were top level. I used the cycle to work scheme and they were supportive and attentive through out the whole process, which by the way was so simple even I managed it. Their sele... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
6 Europa Way, SA5 4AJ, Swansea, Regno Unito
- 0330 100 2480
- info@cyclesolutions.co.uk
- www.cyclesolutions.co.uk
4,6
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Cycle Solutions
Great, thank you very much for your review!
Excellent customer service
17 aprile 2026
Non scritta su invito
Risposta di Cycle Solutions
Thanks for your review!
Electrc bike
Very helpful and my bike arrived in the matter of days.
17 marzo 2026
Non scritta su invito
Risposta di Cycle Solutions
Thank you very much for your review!
Outstanding customer service and very…
Outstanding customer service and very speedy turnaround. The biggest delay was getting the trust to approve it!
30 marzo 2026
Non scritta su invito
Risposta di Cycle Solutions
Thanks for your review!
Timely delivery of my purchase
Timely delivery of my purchase. Items also arrived in good nick.
14 aprile 2026
Non scritta su invito
Risposta di Cycle Solutions
Thank you very much for your review!
So helpful
So helpful, easy and very fast service. Telephonists were also brilliant. Thank you!
30 marzo 2026
Non scritta su invito
Risposta di Cycle Solutions
Thanks for your review!
Risposta di Cycle Solutions
Thanks for your review!
TIMELY DELIVERY WITH GREAT COMMUNICATION
A SIMPLE SOLUTION MADE EASIER.
GOOD COMMUNICATION, TIMELY DELIVERY.
A GREAT SERVICE.
WELL RECOMMENDED
2 aprile 2026
Non scritta su invito
Risposta di Cycle Solutions
Thank you very much for your review!
DREAM PROCESS
EVERYTHING WAS EASY FROM START TO FINISH THE WHOLE PROCESS WENT SMOOTHLY AND WAS KEPT UPTO DATE EVERY STEP OF THE WAY - CANNOT FAULT ANYTHING ABOUT IT - BRILLIANT SERVICE
2 aprile 2026
Non scritta su invito
Risposta di Cycle Solutions
Great, thank you very much for your review!
Great service again
Great service again. Really fast delivery and good communication. Bike was built well too. Thanks.
25 marzo 2026
Non scritta su invito
Risposta di Cycle Solutions
Excellent, thanks for your review!
Seamless service from Cycle Solutions
8 aprile 2026
Non scritta su invito
Risposta di Cycle Solutions
Thanks for your review!
Cycle2 Work scheme
The company I work for use Cycle Solutions for the Cycle2Work scheme. Even though they didn't stock the bike I was afetr, they partner with hundreds of other cycle businesses so I was still able to get the bike I wanted. The online process was very easy and the bike arrived within a week. Very good service all round
30 marzo 2026
Non scritta su invito
Risposta di Cycle Solutions
Excellent, thanks for your review!
Great Bike Poor Service
Initially the service from Cycle Solutions was perfect, It was a Specialized Turbo Vado SL 2 6.0 EQ Carbon costing £5,500, but this bike was stolen and I had a replacement from the insurance - the second bike was clearly not as well prepared as bits ie reflectors kept falling off. When I went to the bike shop to have the handlebar removed so that I could change the shock absorbers there was an overtightened bolt that could not be unscrewed. When I went back to Cycle Solutions they accused me of having caused the problem and I have had no response to email to them which was sent 10 days ago.
30 marzo 2026
Non scritta su invito
Risposta di Cycle Solutions
I'm very sorry to read that you had issues with your replacement bike . I've followed up on your case and can see that this was personally handled by the Aftersales Manager and looks to be resolved so I'm hoping that you can now enjoy your new bike and apologise for the delay in getting this back up and running for you.
Risposta di Cycle Solutions
Thanks for your review!
Risposta di Cycle Solutions
Thank you very much for your review!
Risposta di Cycle Solutions
Thanks for your review!
Bike not set up correctly on delivery.
The bike arrived on time and in good condition.
The bad - the gears were not set up properly, the bike didn't go into 1st gear.
Both brakes rubbed badly as the calipers had not been centralised correctly.
The bike is a mullet set up with a 27.5 wheel on the rear. The flip chips for the geometry were set in the 29in orientation. I only noticed after wondering why I kept clipping the pedals on the ground.
Lastly the dropper post has failed on the 2nd ride!
Thankfully I am competent with bike maintenance and can resolve the issues. I will be returning the dropper post for warranty though.
I have yet to contact Cycle Solutions, so I cannot comment on the aftercare.
30 marzo 2026
Non scritta su invito
Risposta di Cycle Solutions
I'm very sorry to read that you had issues with your bike from us as this is very unusual. Please can you let the Aftersales team know the issues by emailing aftersales@cyclesolutions.co.uk and they will be more than happy to look into how we can best get these resolved for you. many thanks
5 Star company
From the initial request to ordering the whole process was easy to do and the communication was great!
6 aprile 2026
Non scritta su invito
Risposta di Cycle Solutions
Thanks for your review!
Very efficient
Very efficient - bike arrived in good time and constructed making it easy for me to get set up.
6 aprile 2026
Non scritta su invito
Risposta di Cycle Solutions
Thank you very much for your review!
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