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Valutata 5 stelle su 5

Cyclehoop RBKC have always been helpful and friendly. I value the personal touch they give to communications. Although there have been occasional problems their staff have always tried to resolve is... Leggi di più

Valutata 5 stelle su 5

Excellent company. Very affordable solution for those who don’t have a suitable place to store bikes at home. I first got a spot about a 10 minute walk from my new flat, but signed up to the wa... Leggi di più

Valutata 5 stelle su 5

Cyclehoop are incredibly helpful, professional and friendly and Anna was really polite when contacting me about docking my bike in the wrong slot. She resolved the issue I was having immediately. Cycl... Leggi di più

Valutata 5 stelle su 5

The bike hangars are well located, easy to use and well maintained. The best thing about Cyclehoops is their fantastic customer service. You can talk quickly and directly to a member of staff They ar... Leggi di più

Dettagli dell'azienda

  1. Negozio di accessori per biciclette

Scritti dall'azienda

Cyclehoop create innovative cycle parking and infrastructure. Our focus is on making cycling safe, secure and convenient. To enable people to experience the social and environmental benefits of cycling. Our award-winning products are designed by cyclists, for everyone and they have been installed around the world helping cities become more cycle-friendly, healthy and sustainable.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

121 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(121)

40 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Thank you Paul and the team at CycleHoop, great service.

Whilst rushing about between Christmas and the New Year, I unfortunately lost all my keys.

Amongst the multitude of keys, was my CycleHoop hangar key.

I filled in the form on the website, at 10:43, got a reply within 3 minutes via email. I confirmed my details, and had paid, got the payment confirmation response all within 10 minutes.

After the disaster of losing one of the most important items for my daily life, to have a quick, competent and helpful service made my day.

Nearly worth losing my keys for such a great service!

Thank you CycleHoop Team!

3 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

A great customer services team at Cyclehoop Rentals

All my contact with Cyclehoop Rentals since the beginning of November has been brilliant. This is the first time I have used a hangar service and at every point the team have been helpful, patient and extremely prompt in their responses to my emails. I honestly feel they have gone above and beyond.

21 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great product and speedy delivery.

Great product and speedy delivery.
We had two bike storage systems delivered to our company CVP.
Cyclehoop delivered the storage units 2 week ahead of the the expected delivery date and the ins talion was seamless.

1 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Amazingly fast and efficient service- …

Amazingly fast and efficient service- My email was answered within minutes of sending and all before 9am! Very helpful team and fair policy of refunding any months not used on the rental scheme when switching hangars.

24 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Very happy customer!

Very happy with the product and customer service - would recommend the bikehanger rentals to anyone looking for cycle storage solutions near their home

9 agosto 2022
Non scritta su invito
Valutata 1 stelle su 5

Patronising Customer Service

Terrible and patronising customer service. I received an email asking me to only place my bike in the allocated slot - completely fair. I responded that for the past year other users had been locking their bikes in whichever slot they fancied and so I was forced to use a different slot. This was then followed by a series of increasingly rude emails explaining exactly why it was my fault that other people were using the facility incorrectly and that I should have reported them (despite this causing me no issue or harm until this email). I explained that as the only time I had ever heard from Cyclehoop was to bill me so I didn't realise they wanted feedback. This was again met with accusation and rudeness to the extent where I had to ask the agent to stop contacting me. I asked to lodge a complaint and this was ignored.

21 luglio 2022
Non scritta su invito
Logo di Cyclehoop

Risposta di Cyclehoop

Good afternoon Frances,

We’re sorry to hear you are unhappy with your interactions with us. All Bikehangar rentals customers agree to the terms that state they will only park their bike in their allocated spot. The terms also state that you should alert our rentals team if someone uses your space. This allows us to rectify any issues as early as possible.

I can confirm that your complaint was reviewed by two managers, neither of whom perceived that the member of staff in question had been rude in their communication. As you requested that we did not respond to the email it was simply logged for future reference.

We appreciate your feedback that users may need a reminder of the terms. We are currently reviewing the information we send to customers and will certainly take this on board.

Thank you for raising this. All the best, Cyclehoop

Valutata 5 stelle su 5

Yasin's Review

Excellent professional customer service all the way through, clear communication and friendly team. Would highly recommend this service if you need to keep your bike secure and don't have the room at home! only leaving because we moved and had the space.

13 giugno 2022
Non scritta su invito

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