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Valutata 5 stelle su 5

Cyclehoop RBKC have always been helpful and friendly. I value the personal touch they give to communications. Although there have been occasional problems their staff have always tried to resolve is... Leggi di più

Valutata 5 stelle su 5

Excellent company. Very affordable solution for those who don’t have a suitable place to store bikes at home. I first got a spot about a 10 minute walk from my new flat, but signed up to the wa... Leggi di più

Valutata 5 stelle su 5

Cyclehoop are incredibly helpful, professional and friendly and Anna was really polite when contacting me about docking my bike in the wrong slot. She resolved the issue I was having immediately. Cycl... Leggi di più

Valutata 5 stelle su 5

The bike hangars are well located, easy to use and well maintained. The best thing about Cyclehoops is their fantastic customer service. You can talk quickly and directly to a member of staff They ar... Leggi di più

Dettagli dell'azienda

  1. Negozio di accessori per biciclette

Scritti dall'azienda

Cyclehoop create innovative cycle parking and infrastructure. Our focus is on making cycling safe, secure and convenient. To enable people to experience the social and environmental benefits of cycling. Our award-winning products are designed by cyclists, for everyone and they have been installed around the world helping cities become more cycle-friendly, healthy and sustainable.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

121 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(121)

40 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent experience

Excellent experience. If there are issues (rarely) they are quickly resolved. This keeps my bike out of the house and in an easily accessible place. Highly recommend.

18 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great facility and service

Used their hangar for several years - reasonably priced, saved lots of weathering to my bike, provided security, easy to use, and I love anything that encourages the use of sustainable transport! Had an issue upon sending the key back for reposit return but this was promptly resolved.

11 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service. We had a squeaky hangar and an engineer came quickly and fixed it. We love our hangar.

10 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing

Having a space in a Cyclehoop hangar makes cycling so much easier. It's safe, quick and good value. There just needs to be more of them!

2 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

It is a privilege to have a space

It is a privilege to have a space
In a cyclehoop hanger on my road. It has transformed my experience of cycling in London over the last few years. I have had a number of bikes stolen or vandalised in the past when I had to lock my bike to a lamp post.

The hanger is well maintained- though I do find opening and closing it rather heavy but that is because I have shoulder problems.

24 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Such a boon!

Obviously having the bike store is super convenient, and other bike users have been very considerate and friendly. Staff at cyclehoop are also very approachable and friendly if there are any problems.

7 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Our bike hanger was broken into

Our bike hanger was broken into. It was a terrifying experience, as the perpetrator was screaming and swearing and threatening us with his angle grinder.
I emailed Cyclehoop, and they acted immediately. They contacted all the users, sent a man to replace the lock, and posted the new key to us. Very impressed. Very grateful.
We're not always happy with the level of maintenance - the hanger is often dirty inside and is full of graffiti outside - but the service on this occasion was excellent.

24 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

10/10 for customer service

After waiting a couple of years I was delighted to get a space, but when I went to park my bike someone else was using it. The help I received from CycleHoops was prompt, friendly and persistent when the other person didn't move their bike. I've been out for a lovely sunny bike ride today and it's fantastic being able to park my bike in the hoop rather than carry it up the stairs to my flat and squeeze it into a corner. 10/10 for customer service. Good value for money too.

2 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

I have been a customer for a long time…

I have been a customer for a long time and the bike storage is excellent and they do their best to manage to huge demand and poor usage. Very quick responses over email and great customer service. They just need more in London! I waited years to get a space.

9 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great Customer Service

I had rented a space in a cyclehoop street cyclehangar for a couple of years, which I have now given up due to moving house. Only had a couple of issues during that time (both of which were self inflicted), the team at cyclehoop were quick to respond with instructions to help me out and very friendly throughout.
Great customer service, thanks guys :)

5 novembre 2024
Non scritta su invito

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