The Cotswold Company - Harpenden Recensioni 

117
TrustScore 5 su 5

4,8

High Street 16, AL5 2TD Harpenden, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our furniture order was handled by friendly staff. Delivery date was within 10 days which is not something other companies can do so very impressed.

Valutata 5 stelle su 5

Sarupa at the showroom was a star. She’s always helpful, and friendly; very welcoming. The items on show were also sufficient to help us decide the furniture perfect for our space.

L'azienda ha risposto

Valutata 4 stelle su 5

I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite. I was not very impressed with having to put the bed assembly into th... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di mobili
  3. Negozio di arredamenti per salotti

Scritti dall'azienda

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Scritti dall'azienda

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Informazioni di contatto

  • High Street 16, AL5 2TD, Harpenden, England, Regno Unito

  • 01727 798471

4,8

Eccellente

TrustScore 5 su 5

117 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(117)

5171 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

What a lovely shop

What a lovely shop
The staff were great, very helpful with what to choose, and good advice given.
Nothing was too much trouble
I will definitely be visiting again even though it is nearly an hour away!

28 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

The entire process of ordering was very…

The entire process of ordering was very easy, staff is extremely helpful, particularly Nancy, who has helped me with choosing the right piece for my home and talked me trough the ordering and delivery process.

2 giugno 2026
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Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good afternoon Dominika Palladino,

We're so pleased to hear that your ordering process was easy and that our team was extremely helpful. We appreciate your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Excellent in store support from Nancy…

Excellent in store support from Nancy in Harpenden. The products are so beautiful and Nancy able to give lot of product information. Thank you!

23 giugno 2026
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Risposta di The Cotswold Company - Harpenden

Good morning Nurun Khatun,

We are so glad you had such a wonderful experience with our team and products. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

What a great experience it’s the 3rd…

What a great experience it’s the 3rd occasion I have purchased items great furniture and the staff were amazing, Charlotte you really are a star and so helpful.

10 giugno 2026
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good morning Peter Saul,

We're so glad you had another great experience with us! We appreciate your kind words about our furniture and staff. Thank you for your continued support!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Such a lovely shop

Such a lovely shop. Staff were so helpful and knowledgeable. Highly recommend a visit! From a very happy customer

20 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

The Harpenden staff are amazing

The Harpenden staff are amazing. So welcoming and knowledgable. Charlotte is really attentive and really helped my elderly father when we came in. The quality of the products and store displays are brilliant. Keep it up

13 giugno 2026
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good morning G Smith,

We're so pleased you had such a positive experience at our store and appreciate your kind words about our team and product quality. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 1 stelle su 5

I visited the Harpenden Store recently…

I visited the Harpenden Store recently and felt that the staff were not interested. I have lived in Harpenden nearly all my life. I noticed when a couple walked in they were greeted but I felt I was ignored. Some of these customers are pretentious newcomers to Harpenden. I was going to order some items not a large order but a quite a few items. I will not be doing this now and I will not be going back. Sharpen up your act Cotswold Company. Not impressed at all

15 giugno 2026
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Risposta di The Cotswold Company - Harpenden

Updated 19/6/26

Good afternoon Jules,

Thank you for getting in touch and for providing additional information about your experience.

We appreciate you taking the time to share this feedback with us. While we understand there was no specific incident or individual involved, your comments regarding the overall atmosphere in the showroom are important to us.

I can confirm that your feedback has been raised with the Showroom Manager so that it can be reviewed with the team. We are always looking for ways to improve the experience we provide for our customers, and your comments will help support those efforts.

Thank you again for bringing this to our attention.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

****************************************

Good morning Jules,

Thank you for taking the time to share your feedback with us.

I am very sorry to learn about your recent experience in our Harpenden showroom. This is certainly not the standard of service we strive to provide, and I completely understand how disappointing it must have felt to not receive the same welcome as other customers during your visit.

We want every customer to feel acknowledged, valued, and supported from the moment they enter one of our showrooms, so I am concerned to hear that this was not your experience on this occasion.

I would like to investigate this matter further and discuss your feedback directly with the Showroom Manager to ensure any necessary improvements can be addressed.

To help me look into this fully, I have requested your contact details separately. Once I have received them, I will be in touch to discuss your experience in more detail.

Thank you again for bringing this to our attention. Feedback such as yours is invaluable in helping us improve the service we provide to our customers.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Was served by Harsha in the Harpenden…

Was served by Harsha in the Harpenden Branch and she was extremely knowledgeable and helpful . A very good experience , will be going back to order more in the future and will endeavour to be served by her again

13 giugno 2026
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good afternoon Debra Borlase,

We are so pleased to hear you had such a positive experience with our team member. We appreciate your kind words and look forward to seeing you again!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Friendly, helpful staff.

As soon as you walk through the door you are greeted by member of staff. Without any pressure staff will help you look for items we were searching for. They offered advice and even told us about a sale that was taking place in store. The store itself is beautiful played out, with furniture and furnishings with every item put together really well. They definitely should offer an interior design service, if they don't already!

13 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic store. Quality products and the staff were courteous and fun.

The staff were courteous and fun.
They explained everything very clearly.
Particularly Mark-Anthony, who is relatively new to the Cotswold store, but will be an asset to them

5 giugno 2026
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Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good afternoon Colet Kiss,

We're happy to hear our staff were courteous and clear in their explanations. We appreciate your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Great experience with Charlotte

Charlotte went above and beyond to assist my husband and I in the purchase of our new ottoman bed. We had and initial video call where she showed us the bed. She then followed up via email as we had several questions. She's always replied kindly and promptly. The service with Cotswold has been outstanding so far. We can't wait for our new bed to be delivered!

5 giugno 2026
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good morning Claudia Pi,

We are so pleased to hear about your excellent experience with our team member and us. We are glad we could assist you so effectively and appreciate your kind words. We hope you love your new bed!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Extremely helpful staff

We had a very warm welcome at the Harpenden store. We told Harsha what we were looking for and she was extremely helpful and our transaction was dealt with quickly and in a very professional manner.

4 giugno 2026
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good morning Mr Attwood,

We're so glad you had a warm welcome and found our team extremely helpful. It's wonderful that your transaction was quick and professional. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Valutata 5 stelle su 5

Great customer service

Great customer service. Nancy was very helpful and helped me to make my choice of furniture.

2 giugno 2026
Non scritta su invito
Logo di The Cotswold Company - Harpenden

Risposta di The Cotswold Company - Harpenden

Good morning Karen S,

We are so glad our team provided such helpful service. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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