We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Our furniture order was handled by friendly staff. Delivery date was within 10 days which is not something other companies can do so very impressed.
Sarupa at the showroom was a star. She’s always helpful, and friendly; very welcoming. The items on show were also sufficient to help us decide the furniture perfect for our space.
L'azienda ha risposto
I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite. I was not very impressed with having to put the bed assembly into th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Scritti dall'azienda
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Informazioni di contatto
High Street 16, AL5 2TD, Harpenden, England, Regno Unito
- 01727 798471
4,8
Eccellente
117 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Cotswold review
The shop is lovely to look around, well presented. Staff friendly and helpful!
19 marzo 2026
Non scritta su invito
Positive and friendly experience throughout
Had a very helpful experience in the Harpenden shop when looking for the perfect chair for our living room.
Our chair arrived today and the delivery team were great, very efficient and friendly. Overall, a very positive experience. Very pleased.
12 marzo 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Great store and friendly staff
The lady advising us, Harsha, made us feel welcome, she was really enthusiastic and gave us great advice. She then was helpful with the ordering and made the whole shopping experience enjoyable. The store itself is wonderfully designed with lots of ideas for how to arrange things and showing a wide range of goods. Parking in Harpenden is the only small fly in the ointment but the Waitrose car park is nearby if usually full. The Cotswold delivery service was excellent, on time and efficient.
7 marzo 2026
Non scritta su invito
Risposta di The Cotswold Company - Harpenden
Good morning Dr Stephen,
We're happy to hear that you enjoyed your shopping experience and found our store design inspiring. We appreciate your positive comments about the advice and assistance you received. We acknowledge your feedback regarding parking and are glad the delivery service met your expectations. Thank you for your review.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff very pleasant and helpful.
Staff very pleasant and helpful.
Welcoming environment and quality feel in the showroom.
19 febbraio 2026
Non scritta su invito
Absolutely love our new Winchcombe…
Absolutely love our new Winchcombe bedroom furniture. We fell in love with it in the shop in Harpenden, it was so nice to be able to see it and have help ordering. The ladies in the shop were extremely knowledgeable and helpful and the guys who delivered were brilliant - so polite, courteous and thorough.
Fabulous experience from start to finish.
We’ve now got our eye on some living room furniture!
29 gennaio 2026
We were treated very well
We were treated very well. Nancy answered all our questions and was very helpful and understanding to my hearing difficulty. Our order was processed very efficiently We have a house to furnish from scratch and will be back!
9 febbraio 2026
Non scritta su invito
Risposta di The Cotswold Company - Harpenden
Good morning Mrs Mary Way,
We're happy to hear that you felt well-treated and that your questions were answered thoroughly. We appreciate your acknowledgement of the efficient order processing and are excited to assist you with furnishing your new house.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Harsha was fabulous organised a special…
Harsha was fabulous organised a special delivery so they age to get it to the first floor
I loved ce the stow media so very happy
Chris & Dean were fabulous and very helpfully
9 febbraio 2026
Non scritta su invito
Risposta di The Cotswold Company - Harpenden
Good morning Pamela,
We appreciate your positive feedback! We're so glad the special delivery was well-organised and that the team was helpful in getting it to the first floor. We hope you love the media unit!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The in store experience was so smooth…
The in store experience was so smooth and the staff were extremely helpful. It was so nice to see the furniture in store rather than ordering on line.
29 gennaio 2026
Non scritta su invito
Great shopping experience
Great shopping experience. Very knowledgeable staff and very polite. Ruby the young lady who served us was brilliant, no hard sell just very helpful. Keep up the great work.
26 gennaio 2026
Non scritta su invito
Risposta di The Cotswold Company - Harpenden
Good afternoon Tonyp Pratt,
We're happy to hear that you had a great shopping experience with our knowledgeable and polite staff. We appreciate your positive feedback regarding the helpful service you received.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Buying a new sofa
Very helpful and efficient staff. It made choosing our new sofa stress free.
24 gennaio 2026
Non scritta su invito
The lady that served us was very helpful
25 gennaio 2026
Non scritta su invito
Well Done Cotswold Company
From all the staff in the Harpenden store to delivery team (Garvin and his team) and customer service (Kayne) we have received an exemplary service. I cannot praise them enough for going above and beyond to ensure we were happy with all the processes. We are thrilled with our purchases which have received lots of admiring comments from friends and family.
23 gennaio 2026
Non scritta su invito
Risposta di The Cotswold Company - Harpenden
Good afternoon Sue W,
We're happy to hear that you received exemplary service from our Harpenden store team, delivery team, and customer service. We appreciate your kind words and are glad you're thrilled with your purchases!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Quality product
Quality product. Great helpful staff. Delivery guys very helpful - Chris and Bernard.
23 gennaio 2026
Non scritta su invito
Great experience
Well laid out and atractive showroom. All the staff were well informed and helpful, especially the manager.
18 gennaio 2026
Non scritta su invito
Great customer service but poor quality.
Order number 6167822
Great support in customer services and the showroom. Unfortunately my two seater Talbot came with seat cushions which didn't fit. Also, the front of the seat pad was not holding its shape and sloped down. I felt I was slipping off! There was a large gap between the two seat cushions and one was stitched incorrectly. They sent out a firm who agreed with my issue. I was sent two new cushion covers but only one seat cushion/inner pad which was so large and much higher than the original seat pads it didn't fit.
I've asked for a refund and the sofa has been collected. Customer services have contacted me and I'm about to receive the refund hopefully today.
I can't praise the staff enough, excellent and professional throughout. Such a shame the quality falls far short of expectations.
21 gennaio 2026
Non scritta su invito
Risposta di The Cotswold Company - Harpenden
Updated 22/1/26
Good morning lrain 2010,
Thank you for taking the time to update your review. We’re so pleased to hear that our Harpenden Showroom and customer service team were able to support you throughout the process and that you found our staff professional and helpful.
We’re very sorry that your Talbot sofa did not live up to expectations and that there were problems with the seat cushions. We completely understand how disappointing this must have been.
I can see that the Harpenden Showroom has arranged for your refund to be returned to the card used at the point of purchase, and we hope this reaches you without issue.
We truly appreciate your feedback, as it helps us improve both our products and the service we provide.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
********************************
Good afternoon lrain 2010,
Thank you for your detailed feedback. We’re glad to hear that our customer service and showroom team provided excellent support, though we’re very sorry that the Talbot two-seater didn’t meet your expectations in terms of the seat cushions and overall comfort.
To ensure we can raise this properly and review the issues with our quality team, could you please provide your order number? This will help us investigate fully and ensure any lessons are captured for the future.
We appreciate your patience and your kind words about our team; they mean a lot.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Appreciate the ability to look instore
We came instore to get some ideas, having already looked online and seen some things we loved the look of.
Whilst instore we spoke to Nancy who answered my many questions very patiently. She understood what we were looking for and made suggestions which we hadn’t thought of.
Once we were ready to make a purchase Nancy explained the delivery process and all the other information very clearly.
We felt like valued customers and are so pleased with our order.
Nancy is a real credit to the store.
17 gennaio 2026
Non scritta su invito
Risposta di The Cotswold Company - Harpenden
Good afternoon Mrs. Barbara Dunford,
We're happy to hear that you felt valued during your visit and that the information shared was helpful. We appreciate your positive feedback regarding the service you received and are pleased with your order. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good atmosphere and staff
Was acknowledged by staff after a little browsing so we were not pounced on as soon as arrived with is lovely
We had help with enquiries for dinning chairs and knowledge of products from staff very good x Nancy very good 👍 we bought some faux flowers
17 gennaio 2026
Non scritta su invito
Risposta di The Cotswold Company - Harpenden
Good afternoon Helene Croasdale,
We're glad you enjoyed your experience and appreciated the staff's attentiveness. We're happy to hear that the product knowledge was helpful for your dining chair inquiries and that you found lovely faux flowers. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Lovely store
Lovely store with friendly & helpful staff. It’s such a great addition to Harpenden
13 gennaio 2026
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.