Commercial Bank of Ceylon Recensioni 

Good banking

MAHESH BALASOORIYA SO CALLED MANAGER AT MINUWANGODA BRANCH GIVE ME ENDLESS HARASSMENT & ILL-TREAT ME BECAUSE I COMPLAINED THAT HE DOES NOT GIVE ME HIS EMAIL ADDRESS ALSO I MADE A COMPLAINT AGAINST TVK PRADEEP SANJEEWA OF MINUWANGODA BRANCH FOR SPYING & GIVING BANKING INFORMATION TO OUT TO SIDERS. MAHESH BALASOORIYA CANNOT TRANSFER 100k TO MY OWN ACCOUNT IN KATUGASTOTA BRANCH. HE IS WAITING FOR ORIGINAL LETTER SEND BY POST WITH ETA 28/10/23 , THAT MESSAGE ALSO TAKES HIM 10 DAYS TO REPLY.
MAHESH BALASOORIYA, REMEMBER THIS IS MY MONEY WHICH, I ASKED YOU TO TRANSFER TO KATUGASTOTA BRANCH.
RIGHT NOW YOU MAHESH BALASOORIYA I WANT YOU TO TRANSFER MY SAVINGS ACCOUNT TO KATUGASTOTA IN FULL & CLOSE MY ACCOUNT IN YOUR MINUWANGODA BRANCH. ONCE I COME TO SL I WILL WITHDRAW MY LITTLE FD’S AND FUCKOFF FROM COMMERCIAL BANK I AM YOUR CUSTOMER WHO PAYS YOUR SALARY AND NOT THE PRESIDENT WHO BRINGS MONEY FROM HOME. ABSOLUTELY WRONG PERSON, WRONG SEAT WITH ZERO PUBLIC RELATIONS!
RESPECT PRESIDENT PROFESSOR ANANDA JAYAWARDANA THIS IS FOR YOUR KIND INFORMATION SIR 🙏

Very bad customer service.
Kept on hold for 20 minutes just to give an update.

I have been an account holder for well over a decade, have my salary coming into their account, and have been maintaining a significant balance. But they had excessive processes for applying for a simple credit card. The branch told me I needed a specific set of documents, then turned back on their word saying I needed more in order to have the card issued. On top of that their call centre agents are so incompetent. It's clear that many of these are entry-level folks, as their call etiquettes are ABYSMAL. What's worse is that these entry-level imbeciles have complete access to customers' cards, and they can activate or deactivate cards at any time without prior warning! This is a scary prospect - especially during times when I'm abroad! I've been put under so much duress prior to an international trip, all of which was very much avoidable. Entry-level call reps need to know better about how they are supposed to conduct themselves with customers who are senior, and have well-maintained account balances. I'm just hassled and still reeling from all the shock caused by their useless red tape. If you qualify for any of the international banks based in Sri Lanka, PLEASE MOVE. Your pulse rate and your wallet will thank you for it.

I am a long standing customer of this bank and using internet banking facility from the begining. After they have migrated to this digital banking platform they have removed option to communicate with bank securly to clarify custmer concerns.
I have transferred money to my account and these guys put a hold to my money without informing me made me really uncomfortable. I have tried to connect with the relevant department or branch using their digital platform but surprisingly there's no such way to contact the bank using this secured platform. Even though technlogy uses to make people's life comfortable, This bank management has no sense of using these technologies to assist their customers.
This is what we can expect from " The Best Bank in Sri Lanka"..........

Their process for password reset for corporate accounts is very outdated and not comprehensive as they are not able to respond in a timely manner.

Union Place Branch service is very poor. Customer satisfaction is nil.

We are BOI registered private sector company located in Negombo. We have 200 over expatriate employees (Under Residence visa permit) who working in Sri Lanka for projects in difference locations other than local employees.

We chose commercial bank for our employees banking needs with opening accounts in Negombo Branch.

Since the ATM cards are linked with our employees visas, we arranged our employees to visit the Union Place branch (those who working in Colombo 2 projects) to get service to active their ATM cards who got renewed their visas.
But Union Place branch rejected to provide services and Branch manager spoke to our employees that they cannot provide services from their branch and have asked to go to account opened branch to get service.
Reason for open branches ?

Nothing to complain about. Ima using this for few years now and imma happy with their service. Customer service is perfect. E-Banking experience is perfect. Can Say I'm satisfied.

The bank is supportive and in every branch I've visited, the staff was very nice. However, their ComBank Digital app is easy to use but has full of error messages and bugs.

commercial bank online security service is verst. don't use this bank for your transactions.my account hacked by some website.

Best bank in Sri Lanka Best online service super customer care ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

I went to Kaduwela branch to open a joint account with my brother in last week and we both had our NICs. But counter staff members informed that they can not recognize our relationship and need our original birth certificates. And week after later we visited the same branch and for the same purpose. But they did not ask any single word about the birth certificates. I don't know and can not understand what is the correct process of this bank and what I observe is required documents are depending on the mood of the aavailable customer service officer.Once I contact another branch they also informed they do not request BCs NICs are sufficient .☹️☹️☹️☹️☹️

I’m a Sri Lankan in the USA pursuing higher education.
Every year I have to call up commercial bank and let them know I’m in the United States and pursuing higher education, otherwise they’ll just deactivate my card.
They don’t have the services or the capability to understand that my card is being used in the USA so I should be residing in the USA apparently.
Now with the crisis in Sri Lanka, I’ve only been able to withdraw 100$ a week. With my bills accumulating each month, I won’t be able to make ends meet. I’ve had to resort to my friends and their families paying my rent and bills for me, which is starting to accumulate.
With commercial bank deactivating my card without informing me, I now have to either call them or email them to fix this.
Mind you, they don’t seem to have any form of contact other than direct international calls in my case, or emails.
The last time this happened, I had to spend 120$ on international calls to solve an issue with commercial bank.
I’ve been emailing them for about a week now asking them to deactivate my card, no reply for the last four or so days.

Thanks commercial bank for making my life so much more enjoyable.

Such a worse service this bank give to customers.

I have trying to activate my debit card International shopping and wrote letters and so many mails.

Still no any solution and almost more than 1 week now.

Disappointed with commercial bank services.

I living from akkaraipattu you know hear the banking customer care staff very slowly doing the is job on here I'm not satisfied for you're customer care. I'm so much disapoment on my mind it's not good for that I came today and I see one customer he take a time 2 hours why like this

Best bank in srilanka
Best service
Custmer care
Friendly help👍👍👍

Best CS, and very friendly staff.
The best thing is they know what they are talking about.
The CS is also very speedy as well.
Good Job people :)

I take this opportunity to appreciate and salute Com bank for all the support and help they lend time after time. they are very professional to sort things out without putting pressure on us, I very specially would like comment and thank the Assistant Manager at Nugegoda Branch for his excellent, professional work to keep the customers feel wanted and go out of the way to help people. If com bank can choose such people to work with them, definitely it will reach the v much higher level all around the world. Thank you so much for your hard work to support and help people at this time of crisis,,, Blessings