Nationstrust Recensioni 

Their Frimi top-up fails and there is no refund of any kind. Extremely dangerous.

I am deeply disappointed with the service provided by your bank. My housing loan was fully paid off, and I received confirmation that the account was closed and settled. However, I recently received an automated alert stating that there is still an outstanding balance.

When I raised this issue at my local branch, the staff acknowledged the matter and stated it was forwarded to the relevant department for investigation. It has now been nearly a month, and I have received no update or resolution. It is extremely concerning that the bank cannot trace or explain this system error after four weeks. This lack of transparency and operational failure severely damages customer trust and raises serious concerns regarding data integrity and security within your systems. I request an immediate resolution and formal confirmation of my account status

⚠️ MY EXPERIENCE WITH NATIONS TRUST BANK — THINK TWICE BEFORE TRUSTING THIS BANK

I have been a Nations Trust Bank customer, but after this experience, I have completely lost confidence in this bank and I no longer want to continue with my account.

For almost ONE MONTH, I have been unable to access my Nations Direct Mobile Banking App.

Every time I try to log in, I receive this message:

“Multiple device login attempts have been detected on your Nations Direct Mobile App.”

The app then instructs me to contact 011 471 1411 to activate the feature or report an unauthorized login attempt.

The problem?

There is NO other device logged into my account. Nobody else is using my account.

I followed the instructions and tried contacting the bank approximately 22 TIMES.

And what happened?

I was repeatedly sent through an automated telephone system instead of getting a proper solution to a basic banking problem.

After all those attempts, I ended up with approximately Rs. 35,000 in telephone charges trying to contact my own bank for help.

Rs. 35,000.

Think about that.

Almost one month without access to my mobile banking, around 22 attempts to contact the bank, numerous emails to customer service, and emails to my Aluthgama branch — and I still could not get this simple problem resolved.

I live outside Sri Lanka, so I cannot simply walk into a branch to deal with this.

At this point, I don’t even want to continue using this bank.

What shocks me most is how difficult it has been to get basic customer support when something goes wrong.

A bank can advertise modern digital banking, mobile apps and 24/7 customer service. But the real test of a bank is what happens when the customer has a problem.

My experience has been:

❌ Almost one month without mobile banking access
❌ Repeated failed attempts to get assistance
❌ Approximately 22 calls
❌ Approximately Rs. 35,000 in telephone charges
❌ Multiple emails with no satisfactory response
❌ No effective resolution

This is my personal experience as a customer, and I am sharing it publicly so that people can make their own decision before choosing Nations Trust Bank.

If a bank cannot provide basic support when a customer is locked out of their own digital banking, what exactly are customers supposed to do when a serious banking emergency happens?

I am extremely disappointed with Nations Trust Bank.

This is not the level of customer service I expect from a bank.

#NationsTrustBank #NationsDirect #SriLanka #Banking #CustomerService #CustomerExperience #DigitalBanking #BankingProblems

I recently applied for a credit card with Nations Trust Bank, and I’m extremely impressed with their fast and efficient service. I applied just two weeks ago, and within that time, the entire application process was completed and I received my physical card with a very good credit limit.

Every step of the process—from application submission to processing and approval—was promptly communicated by the bank, making the entire experience very convenient and stress-free.

A special thanks to my consultant Akshitha Rodney for consistently following up on my application, keeping me updated, and coordinating with me throughout every step of the process. Your support was truly appreciated!

I highly recommend Nations Trust Bank for their excellent service and professionalism. I’m now planning to move more of my banking activities to Nations Trust Bank as well.

I am extremely disappointed with the customer service I received from NTB Bank. I made a request in June for an urgent matter, and now it is already mid August, still the issue has still not been resolved.
Due to the long delay, I had to get the same service completed through another bank. What is even more frustrating is that responses were only received after the weeks, followed by further delays in communication.
Based on my experience, I would not recommend their services. I was cordinated with Aqeela Akthar and Hithaishie Bolonne

I have been banking with Nation Trust Bank last 18 years recently customer service sucks

WORST CUSTOMER SERVICE EVER!

Would not reccomend.

Customer care in this is really poor. I have tried to contact them for the past two days, spending about an hour each day with no answer. One of the worst experiences ever.

NTB has a strong loging security with latest 2FA security. Hence highly recommend for online banking. They don't accept documents sent via online. Even the documents sent through their online banking messages. always ask for original documents. Very Disappointing 😞. Foreign currency account opening support while abroad is very poor.

The worst banking experience ever in life. They holding my account balance without allowing me to withdraw. It is almost three months now. The customer support very supportive while talking but not in action. While I am talking to them they say we will check and call you back but they have never call me back until I call them back two weeks later. They told me that they have send me a "pay order" which I have never received. But not any proof is given so far. About 250k is being holding without any interest. Yesterday, I have called head office and informed them I will be opening a police complain against the bank two weeks later. Not recommended at all. You may lose funds as well.