Sampath Bank Recensioni 

Very disappointing customer service from Sampath Bank. Despite reporting my issue and sending multiple emails, I have received no response or proper action to resolve the matter. This lack of communication and accountability is unacceptable for a reputable bank. I have completely lost confidence in their customer service and am considering closing my account when I return to Sri Lanka. Customers deserve respect, timely responses, and reliable service. I hope the bank takes this complaint seriously and improves its service.Specially Kandy Super grade branch

Corporate Accounts. What is wrong with the web site? It is the most complicated I have ever used in my life. I cannot do anything on there. Every time I try to use it I always always have a problem. I have to go into a branch to sort it out. It is the time factor! The complete waste of time of my day, when I could be doing something more productive. This bank should be the best, but it is so lacking its unbelieable.

So bad. I have been waiting for 4 hours to open an account. They work very slowly. WTC branch colombo

The customer care is terrible, and their mobile app is broken more than it works - it is slow- it could take upto 5 minutes to send the OTP via email and you can not reach out to them from the hotline, which is often give you a call failed message. There is a considerable time gap between the transaction and the text(SMS) message, and if you lose your card you have a hard time blocking it - you can block it , but it takes between 5 - 10 minutes and this time someone could actually use it - actual expereince

Very poorly operated . Looks like they are closing the token to maintain the KPI at the branch counters , but really keep going matters open and will take 1.5-2.5 hours tö be closed .

The worst service provider. I contacted to call centrer and even credit card centre to activate a blocked card but they said yhey cannot because of a weekend and it will take 3 more working days to complete the request. Almost 2 hours of call conversations although i asked to tranfer my call to a team leader or to a manager they said that they all are on leave because of Saturday
Very bad attitude ,very bad ccustomer service even they dont know how to speak to a customer
I have all relavant recordings

It is not possible to log into a new device without visiting a branch. The future is far away on their system. My old device is not working. I have already registered my mobile number and email address. I even received the OTP. They are asking me to go to a branch to add a new device or activate the SMS alert service, which costs Rs. 550 yearly.