Commercial Bank of Ceylon Recensioni 

Extremely disappointing service.

I have been trying to contact the bank’s hotline for several days, and it is absolutely unacceptable that nobody is answering the phone. What is the point of having a customer hotline if customers cannot actually reach anyone when they need assistance?

I have called repeatedly, at different times, and still cannot get through. This is not a minor inconvenience customers depend on their bank being reachable and responsive, especially when dealing with urgent financial matters.

For a financial institution, having a hotline that simply does not answer for days is completely unacceptable and shows a serious lack of respect for customers’ time and concerns.

Please fix your customer service and make your hotline actually functional. Customers should not have to waste days repeatedly calling just to speak to someone.

Worst call center experience ever! I was on hold for more than 20 minutes and still no one answered. Commercial Bank call center service is absolutely terrible. If you can't handle customer calls, don't provide a hotline number. Such a waste of time. Extremely disappointed with Commercial Bank.

What a poor customer service at Rajagiriya Branch. Do we need to wait hours to collect a document which is already ready. We have to request via app and we have to wait hours at the branch to get it.

Very poor customer handling by Assitant Manager of Passara Branch.He dont know how to handle and respect the customer.
Very disappointed today at passara branch commercial bank

Hi COMBANK Sri Lanka

I have been a Commercial Bank customer for nearly 20 years, but the last two to three years have shown a noticeable decline in reliability and customer support. The mobile app frequently rejects the correct password, forcing unnecessary password resets, and changing a password while overseas has become a nightmare—SMS PINs often fail to arrive even though my mobile number is properly registered. When I try to seek help, the chatbot repeatedly displays error messages instead of providing assistance.

Unlike modern banking systems in other countries, Commercial Bank restricts internet banking to the mobile app or a single registered browser, making access extremely inconvenient for customers who travel or use multiple devices. These limitations, combined with recurring technical issues, make the bank feel outdated and technologically behind. As a long‑term customer, it is disappointing to see these operational downfalls ignored despite the large number of negative reviews circulating online. I sincerely hope the leadership team takes these concerns seriously and improves the digital banking experience.

The worst bank ever!!! Literally nothing works and everything’s made 1000% more difficult than it needs to. Been banking with them since I turned 18 and everything’s gone to hell level low in the last 4-5 years. It’s so frustrating to see even a simple thing is mere impossible to do now. It’s like everybody at the banks first day on earth. How do we let this level of incompetency pass. Unbelievable! How many times I’ve had to call customer service just to log in to my own account is crazy and the last thing those in customer service do is actual customer service. They are arrogant, not the least helpful and have no idea what’s going on. STAY AWAY! Worst Bank Evert!

Call's themselves a bank but cant even keep track of transaction records properly. Whats the point?
If you can do not open an account here. Unnecessary problems all the time over the simplest of issues I have to waste so much time calling them only to be unsatisfied and even more annoyed with their customer support.

Dear COMBANK Sri Lanka

Please fix your ComBank app or else you will be loosing tons of customers. Let me share my experience with your ComBank digital app.

When I was out of the country I had to transfer some money from my bank, and even after I managed to do all verifications the web app showed that it is from different web page and don’t allow me to go in.

Moreover I tried various ways to connect customer support but none was supportive. I was really embarrassed to my face at a moment where I had to make an urgent transfer.

I have been your loyal customer for several weeks and now this is what I got from you guys. Terrible. I am changing Banks soon.

Dear Commercial Team
My business relationship with Commercial Bank 25 years. More I m live in abroad in Saudi Arabia.
I was stuck my transaction views
And I was contacted country executive in Saudi arabia Mr. Shehan Fernado who is support me very extreme level
His dedication job i m very comfortable my banking transaction view and operating from Saudi..
Very honest Mr. Shehan Ferando
Archived a great customer relations and very humbel/ efficient work anytime who can help such wonderful service given me... i fully confidence recommending sri lankan expatriate who is living saudi arabia
One of the best banking service in Sri lanka thats Commercial Bank ..
All the facilities and information accuracy handling by Mr Shehan Fernando.. i wish him all the best contuine service with Commercial bank

Best regards
Mohamed Nazar
Head of Sales
Baraka Investment company.

I am very disappointed with the customer service provided by Comerica Bank.
I never received my debit card, but my account was still charged 600. In addition, I have noticed several service charges being deducted from my account multiple times

Dissatisfied of the service. I tried connect to Hot line in 02 days continuesly, but i culdn't 😡. Really sad.

Absolutely rubbish service. If you are a small business holder forget about this bank. Customer service is really bad. If you have a problem with your digital banking again night mare. Even login issues has to be emailed. There is no genuine interest in helping their customers. Very bad attitude from top management to bottom.

Very bad customer service.

Worst. They never attend calls i have wasted a lot of time trying to contact them.

I have had many transactions with in the commercial bank kandana and i regret to say that that they work hard with multi tasking and this makes the customer waste time like forever. Right now trying get two debit cards and it had taken one and half hours and still waiting . Even, because of my past experience i have changed the branch from kandana to Yala because the assistant manager was rude during a transaction at that time . However, must also mention that the Manager is so helpful and prominent and has all the professional ethics and customer support. But, what can she do because no matter what, if the staff employs dont have the passion and customer service skills within them to serve the customers. Sadly this is the reality within this branch kandana

Has the worst customer service and their card issuing processes take so much time.I applied for a credit card as they've mentioned it will take 5- 10 days to issue the card. But now it is the 4th WEEK and I still didn't get the card. They are keep saying that they will issue the card in next week every time I cal them.

Very bad customer sevice they never answer customers' telephone calls, a long time waitng list, and never respond.

This has been one of the worst banking experiences I have had, particularly as an international customer.

Since 15 October 2024, I have been requesting a simple and essential update to my OTP-registered mobile number because I am residing in the UK and no longer have access to my Sri Lankan number. The Digital Banking team copied Ravinath Ranaveera and Sadanadi Ratnayaka from the Makola and Kiribathgoda branches, yet no one took responsibility.

Despite multiple follow-up emails and a formal complaint lodged on 30 October 2024, my requests were completely ignored. There has been no acknowledgement, no explanation, and no resolution. Because of this negligence, I am still unable to access my own bank account or carry out legitimate transactions from overseas.

For a bank that claims to serve global and expatriate customers, this level of disregard, lack of accountability, and poor communication is unacceptable. Commercial Bank urgently needs to address how it treats customers living abroad and how complaints are handled at branch and digital banking levels.

I would strongly caution international customers to think twice.

Very bad customer service at weliweriya commercial bank disappointed service they need hire more staff with good attitude