Commercial Bank of Ceylon Recensioni 

Very bad customer service from WELIWERIYA branch..
Today I wanted deposit cash to company current account
The security sent me to front officer..then front officer sent me to Manager. He given me deposit slip..
But counter Lady rejected my slip..she asked for going E slip..I said I haven't time for install APPS At that time..then I sent to Executive ..so I had to scold all of them & then all agreed to accept deposit slip..
Because my company request deposit slips that's our procedure..Bank officers dont' care customer needs..
What a joke ...
Like that they wasted my time than 20 minutes for deposit 88,000..
Very unpleasant Experience from Weliweriya commercial bank..

I experienced very poor customer service when I contacted the Mattegoda branch. The staff were impolite over the phone.

This is honestly the worst bank I’ve ever dealt with. They have zero customer service. They don’t care about customer complaints, and there’s no responsibility or sensitivity toward customers at all.

Most of the staff are busy on their phones, chatting about their personal lives while serving customers. It’s very unprofessional and disappointing.

Even worse, money disappeared from my account without my authorization. I didn’t receive any OTP or alert. I complained to the bank every single day for a week – called, emailed – but got no help, no response, no solution.

If you value your money and peace of mind, please don’t use this bank. It’s safer to keep your money at home than trust it with them

I start to withdrwa money at7.30

Dear All,

Outstanding Appreciation for Exceptional Service

We are delighted to extend our deepest appreciation to Ms. Chathuni of Commercial Bank for the remarkable support she provided during our recent challenges with the EPF online platform system.

From the outset, Ms. Chathuni approached every issue with exceptional professionalism, technical expertise, and an unwavering commitment to customer satisfaction. Thanks to her patient guidance and hands-on support, we were able to resolve multiple technical difficulties efficiently and with confidence.

What truly distinguishes her service is not just her ability to solve problems—but her foresight in implementing lasting corrective measures to prevent future disruptions. Her proactive mindset and dedication to excellence have significantly contributed to improving our processes.

We are very proud to recognize Ms. Chathuni as an invaluable asset to Commercial Bank. Her dedication, work ethic, and customer-first approach exemplify the highest standards of service excellence.

Thank you, Ms. Chathuni, for going above and beyond. Your outstanding contribution has made a lasting impact, and we are sincerely grateful.

Ajantha Senarathna

Human Resources Manager

ENC Group

Very bad service. Very very slow staffs

Dear Commercial Bank Customer Service Team,

I am writing to express my deep dissatisfaction with the service provided at your Minuwangoda branch. Myself, along with several other customers, have repeatedly faced poor treatment, which is unacceptable from an institution of your standing.

In particular, the lady handling cheque transactions at the counter is consistently unprofessional. She shows no willingness to assist customers, even when the branch is not busy. Her attitude is dismissive, and she avoids engaging with customers or answering queries in a helpful manner.

Additionally, the assistant manager — a dark-complexioned individual who sits in front of the branch — has also failed to provide basic assistance. Despite multiple requests, he does not respond or offer any support.

This ongoing lack of professionalism and poor customer service has created a very unpleasant experience for all of us who visit this branch. Due to this, we have decided not to return to the Minuwangoda branch.

We kindly request that you look into these issues seriously and take appropriate action to improve the customer service standards at this location. We never ever do business with commercial bank minuwangoda

I am having Accounts 20 Years, my corporate branch account Nugegoda let down badly, I had wrong fund transfer online and we prior inform all respective Branches, hold the money for 12 days with bank it has not gone either Recever or sender bank hold and wait, kind of rolling encouraging scamers , dissapointing i had to exchange 25 mails to explain this

Very poor service. Waited for more than two hours to get a pay order from the bank. Makola branch

Pretty Disappointed in commercial bank Sri Lanka, my funds were used with out my authorisation, no OTP was sent to my account. Their reply is 'some merchants generate OTP, and some dont' so anyone can just take my money!?

its been three days, all I have received for the complaint is a reference email. it took them 02 days to reply for my email, while the customer care keep replying the same thing saying they will get back to me. there is no sensitivity towards a customer who has lost the money.

ATM ate my card. Branch is not returning the card even when I provided proof.

I went many times to this bank branch in Nelliady. Very poor service and long queue. Even staffs were doing fighting inside, not giving respect to each others. They did not give full details aswell. Disppointed!

Very Bad experience

commercial bank Bambalapitiya milagiriya is the WORST branch ever , poor service low customer care

this bank not even worth to give a one star.Withdrew some money from commercial bank ATM with another bank's debit card.Showed the transaction but didn't got the cash.My bank has been complained several times for past 20 days after the incident.If they don't give money to the other bank debits,they should've notice that otherwise they should have transfer the money ASAP.Only thing this bank doing is doesn't respond at all just playing with innocent peoples valuable money.disgusting

Commercial bank is the worst ever, they block your account just because you aren't using it, still can't access my account after even 2 weeks being in contact with the bank.

This bank doesn't even deserve 1 star ! Made my life a hell by blocking me from my online banking service when I was overseas as they did not update my mobile no: for OTP and I could not access my funds for an emergency/ when I critically needed it ! They never responded to my numerous e-mails pleading for help ! Inhumane , unethical, horrible service - please avoid banking with Commercial Bank , Sri Lanka !!

Tried to contact the bank by phone and by email no response for one and a half months. They should train their staff to use email and respond and also call back the customers to sort out the issues.

අන්තිම සවුත්තු බැංකුව කිරිබත්ගොඩ ශාඛාව . මනුස්සකමවත් නැති මහ උඩගු මිනිස්සු ටිකක් වැඩ කරන්නෙ ..හරියට අපි යන්නෙ උංගෙ දේපල වලින් කොටසක් ගන්න වගේ මාර නීති තියෙන්නෙ …මිනිස්සු මාර විදියට රස්තියාදු කරන්නෙ …මනුස්සකම තියාන්නෙ වැඩ කරන සිකියුරිටිගේ විතරයි ..