Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Leggi di più
L'azienda ha risposto
The site is easy to navigate and feels secure Thd option of bonds and high rates is better than most. I have other bonds in Close and am happy with rhe investment returns
L'azienda ha risposto
Easy and trouble free opening of an Easy Access account. Website is user friendly and I really like the confirmatory e-mails I get to say my money has been deposited OK. Not had to try customer servi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Informazioni di contatto
10 Crown Place, EC2A 4FT, London, Regno Unito
- 0203 857 3050
- www.closesavings.co.uk
4,3
Eccellente
216 recensioni
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Le persone hanno visualizzato anche
QUALITY OF PRODUCT AND QUALITY OF…
QUALITY OF PRODUCT AND QUALITY OF SERVICE
24 aprile 2026
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Risposta di Close Brothers Savings
Hello,
Thank you for leaving a review - it's great to hear about your positive experience!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Very Professional
Very Professional, good security, and excellent Interest Rates.
2 maggio 2026
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Risposta di Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Fixed ISA matured and I was given wrong…
Fixed ISA matured and I was given wrong info re funds after closure res7lting in a delay in transferring to new provider and a loss of interest. Belatedly they acknowledged their error - which was something I suppose.
22 aprile 2026
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Risposta di Close Brothers Savings
Hi Donald,
Thank you for sharing your feedback. We are sorry to hear that you experienced some issues when your ISA matured. Please note that our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050, to provide you with any further assistance.
Simple online website for savings
Simple online website for savings, with competative rates for fixed term products.
28 aprile 2026
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Risposta di Close Brothers Savings
Hello,
Thank you for leaving a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
good rates and simple to open account
easy to use website, range of savings options, good interest rates. very easy to deal with,
19 aprile 2026
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Risposta di Close Brothers Savings
Hi Mason,
Thank you for leaving a review. It's great to hear about your positive application experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Good communication and competitive…
Good communication and competitive rates.
1 maggio 2026
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Risposta di Close Brothers Savings
Hi Valerie,
Thank you for leaving a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
I had a great experience with this…
I had a great experience with this company. The service was smooth from start to finish, and everything was delivered exactly as promised. Customer support was responsive and helpful, answering all my questions quickly.
27 aprile 2026
Risposta di Close Brothers Savings
Hi Ramesh,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Great rates and website
Great rates and website. You can speak to a human not a bot.
24 aprile 2026
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Risposta di Close Brothers Savings
Hi David,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Risposta di Close Brothers Savings
Hi Barrie,
Thank you for taking the time to leave a review. It's great to hear about your quick ISA transfer!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Risposta di Close Brothers Savings
Hi Rolf,
Thank you for leaving a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
I would caution anyone considering…
I would caution anyone considering using Close Brothers savings if my recent interactions are anything to go by. A couple of weeks ago I received an email advising that as my account had not been accessed for fifteen months it would be closed in May. As I have a large sum in a fixed rate product plus a joint account that was only closed a couple of months ago, I called up and was advised the email was a mistake and sure enough I received another email confirming that. Today (email number 3) I get another email saying that email number 2 was wrong and email number 1 was correct.
How can anyone have faith in such an inept financial company.
The advisor I spoke to just now confirmed my account is open and when I asked for it to be closed due to this ongoing mess, my request was declined. Let's see what happens next as I asked for my comments to become a formal complaint.
16 aprile 2026
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Risposta di Close Brothers Savings
Hi Doug,
We're sorry for the confusion that this has caused you. We can confirm that your complaint has been logged and the complaints team are investigating this.
Please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm, excluding bank holidays) if you need any further assistance from us at this time.
Still waiting
Close Brothers have still not responded to a secure message after 3 working days of waiting. I needed an urgent response and have been unable to reach them by telephone. I have been saving with them for some years and am disappointed in their response times.
15 aprile 2026
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Risposta di Close Brothers Savings
Hello,
Thank you for bringing this to our attention. We can confirm that your secure message has been responded to, and your maturity instructions have been placed.
Please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am - 5pm, excluding bank holidays) if you need any further assistance from us.
A great company to invest with
The application process is quick andstraightforward. The info is clear and easy to follow. They have a good range of products, which meant it took me no time to identify the type of account I was looking for.
29 marzo 2026
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Risposta di Close Brothers Savings
Hi Julie,
Thank you so much for taking the time to leave a review. It's great to hear about your quick and straightforward application with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Very easy company to deal with on line
Very easy company to deal with on line. I liked the fact that they offered me a better rate for reinvesting than they do for new customers.
3 aprile 2026
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Risposta di Close Brothers Savings
Hi Julie,
Thank you for leaving a review - it's great to hear about your positive online experience. Thank you for reinvesting with us!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
Account operation.
Ease of operating accounts with some of the best returns and flexibility available.
30 marzo 2026
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Risposta di Close Brothers Savings
Hi Eric,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Good rates on fixed term products.
1 marzo 2026
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Risposta di Close Brothers Savings
Hi Steven,
Thank you so much for taking the time to leave a review about our good rates!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Great company to deal with
1 marzo 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hi Stephen,
Thank you so much for leaving a review! It's great to hear about your positive experience with us.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Easy to renew a maturing ISA and a top…
Easy to renew a maturing ISA and a top rate of interest for the product.
1 marzo 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hi Brian,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Excellent Products and Human Relations
As an older customer I appreciate their patient and easy client service to overcome the glitches and gremlins of software. Moreover they are competitive with the newer emergent banks.
24 marzo 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hello,
Thank you for taking the time to leave a review! We're thrilled to hear your feedback about the service from our Customer Services team and our competitive rates.
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
OK but a little clunky
OK, but they are not part of Open Banking so they request PDF of recent Statement which is clunky as they will not accept a compressed file etc..
9 marzo 2026
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Risposta di Close Brothers Savings
Hi James,
Thanks for taking the time to leave a review. We are always looking to improve our processes for our customers, and your valuable feedback will be passed to the relevant teams to assess how we can improve the verification of bank details in the future.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team.
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