Customer service lines abysmal - told it takes 3 days for my transfer to their account to show up on line?! On hold for 15 minutes! Very unprofessional gentleman on the phone! Do not recommend
L'azienda ha risposto
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Scopri cosa dicono le persone
In the world of finance CLOSE BROS are a well known highly respected bank. Today I placed some funds with them & was very fortunate to speak with a most charming, polite, helpful , professional &... Leggi di più
L'azienda ha risposto
The site is easy to navigate and feels secure Thd option of bonds and high rates is better than most. I have other bonds in Close and am happy with rhe investment returns
L'azienda ha risposto
Easy and trouble free opening of an Easy Access account. Website is user friendly and I really like the confirmatory e-mails I get to say my money has been deposited OK. Not had to try customer servi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Close Brothers Savings is part of leading UK merchant banking group Close Brothers Group plc, founded in 1878. We are committed to the principles of Modern Merchant Banking, serving the needs of today’s customers with the traditional values and strength of our heritage. Our personal and business savings products offer a range of options to suit different customers with different needs. To find out more information on any of our savings products, please visit our website.
Informazioni di contatto
10 Crown Place, EC2A 4FT, London, Regno Unito
- 0203 857 3050
- www.closesavings.co.uk
4,3
Eccellente
215 recensioni
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Le persone hanno visualizzato anche
Ease of online services
Ease of online services, excellent interest rates, prompt and coherent contract with customer services.
24 giugno 2026
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Risposta di Close Brothers Savings
Hi Graham,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Risposta di Close Brothers Savings
Hi Lynne,
Thank you so much for taking the time to leave a review. It's great to hear that you value our service and rates!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
competetive rates
Very prompt communication and good rates available
1 luglio 2026
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Risposta di Close Brothers Savings
Hi Keith,
Thank you for leaving a review - it's great to hear about your positive experience!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
I’ve found close brothers easy to deal…
I’ve found close brothers easy to deal with over the years and their rates are generally competitive. I would recommend.
1 luglio 2026
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Risposta di Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Tried to open a ISA transfer
Tried to open a ISA transfer. Worst experience ever.
Would not recognise Bank details of transfer bank.
Would not accept password creation even though the system ticked both boxes. Had someone look at my password and they could find no fault with it and that I followed creation rules.
I gave up after wasting 2 hours of my time and took my money elsewhere.
18 giugno 2026
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Risposta di Close Brothers Savings
Hi Blake,
Thank you for sharing your feedback. This has been passed to the team to investigate further.
We have requested your contact details privately through Trustpilot so that we can assist you, however if you would prefer please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm excluding bank holidays).
Very frustrating. I have tried to upload supportive…
I have tried to upload supportive documents repeatedly in the correct format. Their system refuses them and i can find no way to get through to sort this. Sizable investment.
Plus the application process was very painful . Please beta test your site.
12 giugno 2026
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Risposta di Close Brothers Savings
Hi David,
Thank you for sharing your feedback and we are sorry you did not have a straightforward experience with us when trying to upload your documents.
We can see that a member of our team has been in contact with you to understand your feedback further, however if if you need any additional assistance please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm, excluding bank holidays).
Good savings platform fair rates and…
Good savings platform fair rates and pleasant staff
3 giugno 2026
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Risposta di Close Brothers Savings
Hi Tony,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Interest Rate Good and Easy to Manage
Good rate of interest and easy to apply online. Recommend,
3 giugno 2026
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Risposta di Close Brothers Savings
Hi Phillip,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Tried to open account at the start of…
Tried to open account at the start of April 2026 via online application, received email notification that my application was under review & someone would "be in touch shortly". Two weeks later had no update so I contacted them by phone to chase things up. Was told (and confirmed by email) that I needed to send two forms of ID and received an apology that no one had contacted me. Immediately sent off requested ID and received confirmation of receipt email that stated "Thank you for your email, you will shortly receive further information regarding your new account." Five weeks later, still not heard anything, so suffice to say that I have taken my custom elsewhere. If they can't be relied upon when opening an account, I would worry about their abilities to resolve any issues once they have your money. Avoid at all costs.
11 aprile 2026
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Risposta di Close Brothers Savings
Hello,
Thank you for sharing your feedback and we are sorry you did not have a straightforward application experience with us.
We can see that a member of our team has been in contact with you to understand your feedback further, however if if you need any additional assistance please contact our Customer Services team on 020 3857 3050 (Monday to Friday, 9am – 5pm, excluding bank holidays)
Very attractive rates for my investment…
Very attractive rates for my investment and easy and efficiency to invest.
2 giugno 2026
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Risposta di Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
When my wife died I received great…
When my wife died I received great service from Close Brothers when dealing with her accounts
1 aprile 2026
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Risposta di Close Brothers Savings
Hi Bernice,
Thank you so much for taking the time to leave a review. We are very sorry for your loss. We're glad to hear that our team supported you in this difficult time.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Easy to set up & simple instructions…
Easy to set up & simple instructions how to use the site + good interest rates
2 giugno 2026
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Risposta di Close Brothers Savings
Hi John,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience opening an account with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Outstanding company …
I have invested with many companies over the years but Close Brothers have been outstanding. Staff are friendly and helpful, nothing is too much trouble for them. What they promise you receive.
First class service every time!
2 giugno 2026
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Risposta di Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us and the service you received from our Customer Services team!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Great
Oliver, fantastic customer services, sorted everything out. Many thanks.
20 maggio 2026
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Risposta di Close Brothers Savings
Hi Paul,
Thanks so much for taking the time to leave a review! We're thrilled to hear about the great service you received from Oliver.
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Very easy to set up account and good…
Very easy to set up account and good interest rates
15 maggio 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hi Nigel,
Thank you so much for taking the time to leave a review about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
App is impossible to access
App is impossible to access. I spent hours trying to get into my accounts today. It constantly rejects the one time code claiming it is incorrect, that is if they even condescend to issue one.
I spoke to two young ladies on the phone today who gave me different and contradictory information. One refused to transfer a maturing fixed rate bond into an ISA saying I had to do it myself on the app - IF ONLY !
11 maggio 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hello,
Thank you for taking the time to submit your feedback.
We can see that the complaints team have been in contact to resolve your issues, however if you need any further assistance our Customer Services team are available Monday to Friday, 9am – 5pm (excluding bank holidays) on 020 3857 3050.
Easy to switch to higher Fixed Rate…
Easy to switch to higher Fixed Rate investment which was in the top 3 rates as on 23/4/2026.
23 aprile 2026
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Risposta di Close Brothers Savings
Hello,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Quick response to my telephone query…
Quick response to my telephone query expertly answered.
5 maggio 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hi David,
Thank you so much for taking the time to leave a review about the service you received from us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
Opened account all online with no fuss…
Opened account all online with no fuss and very easy.
I had a question so phoned, and that was dealt with efficiently also 10/10.
I think I might have found a savings account that works for me. Rate was very good too.
23 aprile 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hi Ian,
Thank you so much for taking the time to leave a review. It's great to hear about your positive experience with us!
We're here if you need any further assistance, so please don't hesitate to contact our Customer Services team. Thank you again.
QUALITY OF PRODUCT AND QUALITY OF…
QUALITY OF PRODUCT AND QUALITY OF SERVICE
24 aprile 2026
Non scritta su invito
Risposta di Close Brothers Savings
Hello,
Thank you for leaving a review - it's great to hear about your positive experience!
We're here if you need any further assistance, so please don't hesitate to contact us. Thank you again.
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